This is my go to T-mobile location whenever something happens to my phone or just to get T-Mobile Tuesday things to pickup. I like the workers here because there customer service are great and always ready to help. Thank you for all you do! :) read more

They were great at fixing my IPhone 17 and advised me to go to the Apple store to recover e-mails.

Cute curly headed guy named Jaiden, great worker, understood where we were coming from and offered other solutions, very easy going, professional and detailed oriented about his job, wouldn't let us leave with air bubbles in our screen protectors #promotethatman read more

I brought my iPhone because it's screen didn't work at all. I freaked out as I couldn't use my phone to find the nearest Apple Store, but I did find this T mobile shop as I was near by. I tried everything to get the screen working but it didn't work, BUT the man/the god/the genius named Jordan magically fixed it like a saint. Wow! And everyone else was very friendly and listened to my sad story about my iPhone screen not letting me use my phone the past 1hour and 6 mins. Thank you so much gentlemen! I'm so glad that I found you all. Jordan, you are the secret master who somehow obtains all the power to fix things. Also the other gentleman Lunden was awesome too! Thank you thank you! I had the best time at a T Mobile. :) read more

Monique the manager was a great helper . She was knowledge and patient with me . She made a difficult transaction much easier.

Awful service. Save your time and go to 'TMobile Experience Store' just down the road, they were super helpful there, felt like a different business. read more

I am unable to wear a mask because of breathing problems. According to the governor I have an exemption because of it. I was treated like a second class citizen in the store. After explaining to an employee that I was exempt from wearing a mask she contacted a manager who then told me that I could walk around in the store as long as I wanted to pick out merchandise but then I had to leave the store and walk outside to do all my paperwork so I wouldn't get everybody else sick. There were other customers in the store with their mask down below their mouth and was being told nothing. Several of the employees had their mask below their nose also. These people discriminated against me because of health conditions. I will never spend my money with T-Mobile. read more

T-Mobile - Governor' own-words. They are refusing to comply with the governors mandate. - Mobile Phones Near Me - Henderson, Nevada

I went to the T-mobile store on Boulder Hwy and was assisted by Wendy. Exceptional customer support!!! She was courteous, professional, and kind. She verified my identity before disclosing any information about the account and was fully knowledgeable about all of the plans. She volunteered information regarding pros and cons of each and also offered suggestions and insights on the different cell phones specials. I highly recommend this store if you want service that is attentive and really listens to what it is you want as a consumer! read more

Zero help. I had horrible internet service, dropping constantly, and and was sent a new modem. I was told on the phone I could return the old modem to the store, or mail it back with the label provided whatever was easier for me. Well, I guess at this store, it is whatever is easier for the employee. After making me wait around, she asked for my drivers license and then told me they couldn't take it back because I had mailing label and refused to take it. Rude. read more

Terrible customer service with at least one clueless rep. The rep I spoke to had no idea how to do a esim transfer on my Pixel. I had to keep nudging him towards the way to do it. When he finally asked my phone number told me he couldn't do it because I wasn't one of the authorized users on my account (none of whom live in the state of Nevada). We've tried having t-mobile add me since I moved out of state to our family account (I have full access rights online, I pay all the bills). The phone support is even worse. He tells me he can't do anything. He wasn't apologetic and just stood there. I have done esim transfer in my home state of Washington and have had amazing staff that has done the transfer process seamlessly without stonewalling me. My experience here has been terrible. I don't recommend this location at all. read more

Brandon was wonderful and so helpful let's go Brandon. He helped me for over 2 hours I had 5 devices

Just visited this store 4/1/23, best customer service I've ever received from T-Mobile. They were so helpful and the lady named Blessila was beyond phenomenal. She was so happy and outgoing, I love her. All of them had so much knowledge on the devices and plans. They have great promos going on. Definitely go check it out! :) read more

I was looking for an iPhone 14 and saw the ad by T-Mobile that it was on them. To me that meant free that is definitely not the case. I cannot get rid of the phone I've been working on it. Four or five days trying to get it activated. They won't activate it because I don't have the right password according to them and I chose a password that I would remember and I even wrote it down so it wasn't necessary because I still know what it is. I don't know if they change it. I don't know what they did. I cannot get the phone activated. They're charging me quite a bit of money, $245 to be exact and then it's gonna be $84 a month to pay for the damn phone, I would never recommend this business. I'm sorry that my former employer, Sprint, partnered up with them. I am still trying to get this phone back to them to get my money back and I know it's going to take a long process. My advice is stay away from them. read more

I stopped in today Friday July 23 around 1 pm for assistance with my account, it took about 30 minutes to get assistance . We watched 1 guy named Stuart work, while the other 4 employees walked around aimlessly or just stood there and talk to each other . After being checked in, they still tried to call a woman up before us (neither of us had appointments) and they would've for sure helped her before us if we let it happen . It seems like this is the location you want to go to if you need to kill an hour or 2 . I only know Stuart's name because I stopped in the night before and was very informative and helpful pretty much immediately. He's the only reason why this review is getting an additional star, otherwise, 1 star location for sure. read more

If this is the Tmobile in the galleria mall, this store and the employees is AMAZING! If i can give a higher rating i definitely would! I would especially like to recognize the manager Rich and the sales associate Carlos for going above and beyond to help me out with what i needed. reccommend everyone go to this store and see these guys. For any businesses looking for an amazing provider and excellent customer care and service, this is where its at! Do not go anywhere else but here Tmobile in the galleria mall store #7511 They made choosing the electronics i need for my business so easy and they know their peoduct. These people are strictly here to help you and your needs, unlike most sales people who are only trying to make money. 10 stars guys great job! read more

Shame on T-Mobile. I had a credit on my account and they sent it back to me in a form of a credit card. The credit card had an expiration date and expired - so they get to keep my money. However, if they haven't it to me in a form of a check, I would have cashed it and if not cashed they would have needed to claim as Unclaimed property by escheatment... another class action lawsuit pending read more

Armando was excellent in helping us understand all charges, discounts, devices. We really appreciate his can-do attitude. Apprehensive of this location due to the yelp rating, we made a stop here because of shopping in the Galleria Mall. But everything was great. There was a short wait of 10 minutes. read more

Awesome people and excellent service, worked with Brandon and Marquis and they both made my experience wonderful, simple and painless, they were knowledgeable and understanding and I highly recommend! read more

Zero Customer service !! Terrible employees !! Confused, disoriented, and super rude employees. They definitely need intensive training . read more

Asshole tried to score a easy sale out of me by saying I can't activate a prepaid SIM card at home. Yes I fucking can. He just wanted the sale under his own name without the hassle of following up on me. Even though I was gonna type his name online during the activation. I current work in full priced retail sales on The Strip, and I know every trick and phrase for pushing a customer one way or another into a desired effect. But at least I let the customer walk out and come back later with my business card, I'd rather have repeat business than generate animosity. That instant ding on your daily numbers isn't worth the long term effect of complaints, dead follow ups, and a snowball effect of "Don't go to that store..." rumors. This store got its second 1-Star, this time from me. read more

I seldom complain or give bad press. Unfortunately i must warn everyone of doing business with Sprint and T-Mobile. We opened up an account with them several months ago and was quoted one price and billed something completely different. Went back to the store and was I told that customer service was the only one that could help fix this. After spending several days calling and trying to deal with this customer service gave the credits to the account indicating that the problem was resolved. Only to have the same issue the following month. Went back to the store and had the issue escalated to corporate management and after 2 weeks was told that the problem was fixed and that the discounts would be ongoing every month. So next month comes only to have the same issue, went back to the store and was put on the phone with corporate resolution team that supposedly fixed this issue and was told that it is approved and just taking a bit longer than expected and that they would credit my account for that billing cycle so that the bill would be what it should be and that the on bills would reflect the corrected amount. Well today i had to go back to the store because the bill is once again not what it is supposed to be. After spending an hour on the phone with corporate resolutions i am told that they will not honor the quoted price that the store manager and assistant manager admitted to the misquote and that i was basically SOL. I WOULD NOT RECOMMEND DOING BUSINESS WITH SPRINT/T-MOBILE EVER !!!!!! read more

We stopped in to T-Mobile in the galleria Mall to see how easy it would be for us to switch from Verizon to T-Mobile. Fernanda Corral helped us, and she was fantastic! she was very patient with us, as we changed our minds several times about which phones we wanted. She was very thorough and made sure that we knew all of the options that were available. There were a few different sales and specials going on, and she went through each one with us (multiple times because we kept changing our minds) so we could make the right decision. She was very polite, friendly and straight-forward. Not like many other places where the representatives are pushy or obnoxious. She was very easy to talk to, and was very helpful the next day when I had to call back because we accidentally lost our instructions to activate our Netflix account. If you're going to switch to T-Mobile definitely make an appointment at this location. Fernanda was awesome, and the other reps that were there were very nice and helpful too! Park at the food court entrance, then head downstairs. They're right outside the entrance to Dick's. read more

I've been a loyal T-Mobile customer for almost 10 years now, even before the 3G was compatible with the iPhone, it was slow but the customer service and support was always worth it unlike AT&T who is probably the biggest scam on earth. All the guys at this location have the best customer service of any location I've ever been, Michael Kerr, Chris, Jen and Bernard. Michael is so knowledgeable it's ridiculous, and I'm a tech nerd but this guy's knowledge is second to none. I wouldn't recommend anywhere else. Go there. Now. read more

I go back and forth between two states and was asked to provide both I.Ds, which i did. The actual manager Delinda said she cannot help me with anything because people with MY KIND of situation has a high fraud in NEVADA and i would need to get proof i am a citizen here in all and that maybe over the phone will service me. This place is in the mall in a corner and they do not help locals here. While i was there waiting for my IDs to return in 20 mins, another family walked out upset as well. BUYER BEWARE! read more

I would give zero stars for this company Sprint/T-mobile as well as this store in Henderson. I have been with sprint for nearly 4 years. I was misled from the very beginning. I was misled to think that i was purchasing phones, when in fact the phones would never be mine. My husband and i went back into the store to upgrade/trade in his phone and was told that i needed to put a deposit of nearly $500.00 down or i could not get the phone. I refused and went across the street and transferred my lines to Verizon for a fraction of the cost that Sprint/T-mobile wanted to charge me. When i called Sprint/T-mobile to see about getting a portion of the $400.00 payment i just made on the upcoming bill i was told no refunds and that i only had a few days to return the phones that i over payed for. Their treatment towards the customers and their misleading ways of making sales need to change, I am glad that i am no longer with this company and will tell every one i know about their unethical practices. Who ever takes the time to read this review please save yourself some money and hardship and use another company read more

Based off the stellar experience I received by Marquis, I would be more than likely to come back to this same location just to receive the great service that I did. Marquis was wonderful and provided information on all the phones and what would work best for my needs. He took his time with me and offered what he thought would be best for me and was genuine about it. Great service, would recommend everyone to visit Marquis. read more

Not the best experience, I was told to go somewhere else, because the then manager was the one that helped me originally, had move across town, and I had to go deal with him if I needed further help.... what if he had moved across the country.well, I'll be cutting my services soon after this. All I needed was to transfer my personal account to my business account. read more

I rarely do reviews for a bad service but in this case i feel that i need to do it to help other customer to avoid going to what I have been trough , I change phone company from Verizon to T mobile , as a inicial deal I have to turn in my devices and get a new I phones as a exchange, I call the 1800 to get this deal BAD decision they took my devices they receive my phones but they never credit me for them , I have been charge every month $ 110.00 for new devices , every week i have to call and speak to a supervisor they said i had to wait until the next period and my balance will go await , today I spook to another supervisor by the name of Alejandro and he shuts hang up this is ridiculous . read more

This is the Galleria Mall T-mobile store I came here to upgrade my phone and get a Samsung Galaxy 3s. The worker claimed that I can't do that and I would have to pay the $600+ for the phone upfront and pay a $350 fee to upgrade my plan. The most notable thing about him was that he had an iPhone and even told me that iPhone is better than any T-Mobile Android device. I left and went to the T-mobile store at the Boulevard Mall where the chick working there only charged me $129.00 upfront for the phone. She also told me that she didn't know what the hell the guy was talking about when he wanted to charge me $350 extra. She practically expressed to me that she believed that the guy was just trying to f*ck with me, and get me out of the store so he could go back to watching porn on his iPhone or something. I also want to mention that the chick at the Boulevard location just seemed more professional. She had good posture, good eye contact, had a friendly yet clear tone of voice, and was much more pleasant looking than the guy here in Henderson who seemed like a drug addict with nacho cheese sauce all over his pants. It's funny how some T-mobile stores are completely incompetent, but others like the ones at the Boulevard, Meadows, and Centennial Hills are f*cking awesome. read more

Worst experience with Belinda, she has the worst customer service EVER. Racquel was very sweet and helpful with calling customer care and taking care of us. Belinda on the other hand does not know how to do her job nor cares about customers. Rather then calling customer care and finding out what was wrong she just gave us corporates number with a horrible attitude. I'm strongly considering switching phone services because of this experience. read more

This is the most insensitive company in the world. No wonder they are losing share of market to Verizon and AT and T. Be sure to read the fine print, as this company will get every quarter they can out of you read more

My visit was at 6:45pm on 10/21/2013. I went in and asked if T-Mobile carried, or would carry the Samsung Galaxy Mega. The brunette white guy told me "No, we only carry good phones". I asked "Then why do you carry the iphone?" He had no answer, he just turned red. I pushed forward and asked what was wrong with the Mega, to which he had no answers, just a series of one liners about how the resolution is bad and it's only dual-core. (Never mind the fact that I was buying this phone for my mom, who has very poor eyesight and needs the large screen and large numbers and won't be installing apps other than facebook.) He insisted on deprecating the Mega in favor of the Note 3. I told him the Note 3 is a great phone, in fact I bought the Original Note 1 the DAY it came out, but the CPU on the 3 would be overkill for what I needed it to do for my mom. I gave up on this clown. Besides, I could buy the Mega unlocked on ebay if it supports T-Mobile bands. So I asked him what LTE bands does T-Mobile operate on. His answer? "1900!". Anyone who answer "1900" to a question about spectrum allocation and provisioning doesn't understand how the FCC allocates spectrum to different wireless carriers. Furthermore, that person would be unqualified to deprecate any brand, let alone brands that they are entrusted to represent to the customer on behalf of t-mobile. For the record, LTE band 4 doesn't approach anywhere near "1900". The store I normally visit is on Warm Springs and Marks. The employee "Chris" at that store has been great whenever I had a question about my account. It is to my misfortune that I came into this store, when all I went to the mall for was to have some Yakisoba, read more

I'm very pleased with my new iphone and finally no contract! Verizon can suck it. Carl the customer service guy that set my phone up was a really funny and pleasurable guy, happy to have dealt with him. read more

My boy Don Kwan took care of my with everything I needed. Left Verizon to switch over to them and he did everything to make it as easy as possible even took care of me with getting the new XS Max! My go to store even if I have to take the 30min drive from North town when someone treats you the way Kwan did. Overall a great store all employees. read more

Thanks for all the help Marquis !! Really appreciate you taking the time to figure every out and give us recommendations on the next step. Super friendly atmosphere quick and easy ! Thanks again read more

I walked into the store this past weekend because I had purchase a note 8 a few days before and my phone was having a malfunction. Right when I walked up to the store, I was automatically greeted by Rich Rivera. Rich when straight to helping me. Which I really appreciated because prior on walking to the store, I was on the phone with customer service and the service I received was a (0) and I was also got hung up twice. It only takes a small effort to feel like a value customer and Rich definitely provided excellent customer service. read more

They didn't acknowledge my visit till I had to approach one of them. Garret kept texting while handling my phone problem. He called the customer service and talked rude on the phone in front of me. Told me cost nothing to add another 2 lines, in fact I had to waste more time later on to get my money refunded for the service I dont receive. Just such bunch of unproffesional staff at this store. Waste 2 hours for nothing since they cant fix my phone. read more

I've been with t mobile for 3-4 years now and I've been to quite a few stores because I'm one of those people that breaks phones. But this visit was because I wanted a good portable charger so I can play Pokemon go (yeah. This is why I came. Lol). I don't like talking to people when I need something I just go on get my stuff and leave. Well I was immediately greeted by mike. Super friendly dude he asked me what I was looking for and I told him a portable charger and he knew that I using it for Pokemon go and we laughed cause we both are playing. He took me to this new charger he has and it looked cool and he said it works great so of course I get it. This dude mike is the real deal. He didn't push a sale on me or try to get me to buy for crap I don't need even though I did decide to get a screen protector since t mobile does this finance thing for stuff you buy if it's over $75 bucks. Like I said I break phones so buying the screen protector was worth it. So anyways, mike. Super friendly. Really fun to talk too. I felt comfortable and everytime I go to t mobile someone always tries to push some Samsung Galaxy crap phone on me but he didn't so that was nice. I don't know why there are so many bad reviews on here but give them a try and ask for mike. He's easy going and will help you! If you are the type of person that needs a reliable source for things you want to buy he's the guy to talk too. The charger works great and my screen protector was put on perfectly by him. Way to go mike! read more

Very irritated! I have been with t mobile for years. And I add my daughter to my plan, im due for an upgrade but can't use it for her phone. So we buy a brand new phone for $400 and she wanted to keep her phone # from metro pcs. Metro was very understanding with her cancelling with them and wanting to keep her number. The associate at t mobile says that they will take care of it and the number will be switched in 24 hours. 2 weeks go by and the number still not changed. We call customer service and the request for the number was never sent and now it's too late and her number is being used by someone else.... Something so simple and they say they will take care of it and don't... read more

The store has changed alot. Its under new management. I couldn't be happier with the service and customer support. Ill most definitely be coming here more often read more