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    Vertu

    4.2 (5 reviews)
    Ultra High-EndElectronics, Mobile Phones
    Closed • 10:00 am - 12:00 AM (Next day)

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    Best Buy Maryland Parkway

    Best Buy Maryland Parkway

    2.3(274 reviews)
    1.8 mi•Eastside
    •$$

    Went to purchase a new large screen TV during their Memorial Day sale. Waited several minutes for a…read moresalesman to attend us, but they were none in the TV area. JOSHUA B. from the camera dept tried finding one for us, but all were busy. He then attended to us himself, and did an excellent job helping us focus on the perfect item. My husband is in a wheelchair, and He really went out of his way in assisting us, and even found a few promotional deals that saved us quite a bit of money. He set up all aspects of delivery, in-home installation, and made us aware of warranty and support options. We waited until the item was delivered and installed before leaving this review. We are very satisfied with the outcome.

    Tl;dr: store experience fine, Geek Squad service TERRIBLE…read more Bought a TV from this store back in 2022. In-store experience was just fine, no complaints (and why this review includes two stars instead of just one). Fast forward to June 2026, and the TV stops working. We schedule a repair online with the Geek Squad, specify the purchase date of the TV and that it's no longer under warranty, pay the $130 service fee, and are scheduled for an agent to come out for the repair. Three weeks later, we have been rescheduled twice already, and just this afternoon I receive a call from a Best Buy CSR that they need to reschedule the appointment AGAIN. Each time, they can only reschedule for another week out. I get that this is just a TV, not exactly a life-or-death appliance, but this is still an unacceptable lack of service, especially when we've paid up front. Either find another agent to come out - you're Best Buy for heaven's sake, you can't reasonably tell me you only have one agent in the entirety of the Las Vegas valley - or just be honest that you're not up for repairing a four-year-old TV even if its owners are willing to pay out of pocket. Anyway, we'll be taking our repair money elsewhere, and would warn anyone buying from Best Buy to never rely on the Geek Squad for help since it is, apparently, nonexistent. What a shame.

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    Vertu - electronics - Updated September 2026

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