Pretty disappointed not only on myself for choosing this location to sign up into $1,600 worth of phones & service, but in their customer service.
I don't know why it didn't cross my mind to look into reviews for this & choose a better location but I didn't.
Brand new Samsung phones, bf's slid under his car seat out of his pocket & screen cracked in less than 24 hours of owning it. I know it's his bad (& the phone quality) & understand that more than likely we can't do anything besides use our insurance for another phone BUT I expected a little more sympathy or consideration when reaching out to Jordan (who signed us up) & the store manager..both were rude & didn't want to even attempt to help with the situation; the store manager even hung up on my boyfriend.
This is all silly & for such a huge cooperation, I just expected better customer service whether or not something could be done. MAYBE recommending a case for the fragile S7 Edge would ideal Eben people purchase?!
I went into this location a few times before signing up..all of the employees just seem out to get money & get people signed up, they don't really care how, why, or to actually care about what they're doing.
Be careful coming in here. read more