3.5 stars. I am writing this review from the perspective of a Verizon customer that has paid my bill here a few times. The convenience of being able to pay my bill here instead of having to drive to Town Square or the Sunset Station area is convenient. On all of my visits, the Associates have been friendly. The slight downside has been that when I pay with a $100 bill, oftentimes they have not had change. No worries. This difference is credited to my bill. From my visits here, I have seen them go out of their way to help customers. One time, where I was understandedly delayed in line, the Associate took the time to make phone calls to get the customer in front of me set up.     Vitra Verizon is not a corporate Verizon store. And it is situated at the northeast corner of McCarran Marketplace by Eastern at Russell. It is around a half-mile one-way walk to Walmart. It is a corner store with plenty of sunlight that radiates over their display cases of the latest Verizon devices and shelves of accessories. In this brightly lit store the customer service counter is in the back. The closest I had ever been to considering looking for a device here is when I asked the Associate about a trade-in offer. He was honest and said that the S-7 does not apply to it. Without being aggressive, he mentioned a couple of other devices that may be suitable for me. The reality is that I will most likely buy my device from the Verizon Corporate store or a chain that I feel provide a better selection with prices.    I appreciate the convenience of paying my Verizon bill locally. It is a convenience that will most likely bring me back to this Vitra Verizon. read more

I walked into the store and the man asked if he could help me. I told him I have an 11 am appointment. He was sitting with 2 people. He looks up and said to me, " if you feel like a white girl, there's a Starbucks just over there." Completely confused, I said " I'm sorry?" He goes on, or a Chipotle." Getting it, I ask how long I will be waiting. 30 minutes. Ugh. So when another man walks in and said he needs to pay a bill. That employee tells him, let me finish with them and I'll take care of you. Really? I'm definitely getting upset now. To make it worse the 4 of them sit and chit chat about nothing for a few minutes until Bill paying guy can't wait any longer and leaves. Another man walks in the door and the employee asks me what I need done. He informs me there's a $40 charge for that. We were told on the customer service line that I could go to any store, the would take care of it with no cost. So I called the customer service. The woman on the line once again said there should not be a charge. By now its be way past the extra 30 minute wait. I left, never ever to return to this man with 0 customer service skills who is clearly putting in his hours to complete his day! read more

I've been to this version twice before and it was an amazing experience. They always help me out and do things very easy. Thank you so much I will definitely be back read more

Verizon - Lobby - Mobile Phones Near Me - Las Vegas, Nevada

The wait here is absolutely insane. I was upgrading my phone and the process took over 3 hours. After the first 2 hours I had to leave. I made a specific time to come back and when I came back I had to wait another hour and basically start the entire process over. It was recommended that I keep my old phones for a few days to make sure everything transferred over to the new phones. I was told I had 7 days to trade in. Never was I told that I needed to delete the data before trading in--something I could have done at home before coming to the store. So here I am in store, waiting another hour while the data deletes. The employees are not helpful at all. I couldn't recall my 12 year old daughter's Apple ID, and was basically just told too bad so sad we can't do anything about it. On top of it all the business practices were shady. I was told I had to switch plans, given a bunch of options, asked to sign something that didn't match the numbers the manager had written out for me as quotes, and when I asked to see a copy of the paperwork with the plan options and prices she'd written out to see where the discrepancy was, I was told that paperwork was for internal use only and I could not see it. Stay away from this location! read more

If you want your time wasted and you like to be lied to about why they couldn't fill your pick up order then this is the place for you. Just stick to ordering online and have your things delivered like I will be doing in the future read more

We had just arrived at 1015am, knowing that the store opened at 10 am and the door was locked. I thought that it was still closed even though it is clearly stated that it opens at 10 on the window. As I was walking back to my car, a lady looked at us and just unlocked the door. She didn't open it or inquire if we needed assistance. Wow, great customer service. read more

My name is Robert B. and I've been a Sprint customer for 19 years. I was on the fence and didn't want to leave Sprint because I've been a customer for an extended period of time. Due to the crappy service I've been recently experiencing because of the T-Mobile merge with Sprint. I walked into Verizon during the first week of August 2020, and was greeted by Representative Reginald Nash Jr (Nash). Nash was extremely knowledgeable about Verizon Wireless services and was able to provide an vibrant interactive customer experience. After speaking with Nash I was sold on Verizon and I took the leap over to my new cell phone carrier. Nash was patient with me and I didn't give the "used car" salesman pitch and make me feel like I had to make a decision and buy immediately or I'll miss out on a great deal. Nash customer service skills were appreciated and I'm writing this review to showcase and highlight the above experience. Thank you Mr. Nash for an awesome experience and I'm very happy to be with Verizon Wireless. Respectfully, Robert B. read more

I went to pay for an iPhone in full but was scammed by an employee who was later fired for doing this to multiple customers. He gave me four accessories as if they were free but used half of my payment to pay for them (commission) while he only used the other half for my phone. He forged my signature and now I am stuck in a contract. Jazzy W. promised my money back and even fired the store manager to cover the scandal. No return calls, or refund has occurred in my account. Going on for 3 months. now. Jazzy W. District Manager should not be associated with Verizon. read more

I tried to buy a phone out right and was told it was $700. The employee paid 350 down and opened a contract. He forged my signature and used the rest of the money to buy store items for commission. When asked about it the store is refusing to refund my money due to the items being used. Verizon corporate has said it falls on the store and the management does not care. read more

This is not an actual Verizon store, so beware of the charges and prices of their phones they sell. We made the mistake of purchasing a new phone at this location and got added fees that were not discussed added to our account without our approval. Secondly, if you decide not to keep your phone, there is a restocking fee. And, there was a 20 dollar fee for buying the phone there which was charged at the end of our receipt even after going over fees and taxes. We only came here to buy a phone without an upgrade, huge mistake. Save yourself the headache and go to an actual Verizon store where there are no hidden fees. read more

He needs to be reported ASAP if you can not respect all ethnicities you should work at a nationwide company !! Told us we didn't have the funds for the phones we want when i told him we did he said my account was fraud what world do we live in people sheesh !! Corporate !!!!! read more

Had one customer at 615 closing at 7 I rode all the way over here after work and he can't help me both of us in time all good ordering online read more

After being screwed by Sprint I was in the market to look at other companies. This was my first stop. I was greeted by Brandon which was very friendly and thorough when quoting me for a plan. He seeked out every avenue to attempt to lower my cell bill to something in my budget but unfortunately they were still a bit too high for me. I visited other store locations for T-Mobile and At&T and their service was well what I experienced at this location. read more

Went to purchase a phone and was told I get a free notepad along with the purchase. What they didn't tell me it's a add on to the account and costs 10 dollars a month along with new line fees. So I returned the notepad 5 days later when I noticed this and was charged 70.00 for restocking fee. Then the fun begins with the return of my old phone for a credit. The staff had no idea how to get the correct credit for my phone or even help with what was to happen. I got to spend hours on the phone with Verizon since the store didn't do the right thing from the start which would have made life easier. So maybe just go to a REAL Verizon corporate store to prevent mishaps like this. read more

Sebastien is the man! While there, I saw him patiently and professionally dealing with a very complicated sale for a customer that needed a little more support than a typical transaction. Not only did he take the time to get the job done, but he was very professional and made sure that all the attention to the details of the sale were met. Great job! read more

Like another reviewer posted.. THIS IS NOT A VERIZON STORE!! It is Victra.. an "authorized dealer" it just doesn't say that anywhere on the signage. I usually do my research but my boyfriend wanted to buy me a phone for my birthday. He surprised me by taking me here. We wanted to buy a phone outright and I would activate it later. I was forced to activate in store because Ashley said I could not leave the store until I did. A $19.99 in store activation fee was added to the bill. Then I wanted to put the glass shield on myself and I was not allowed to do that either. $65.99... While setting up the phone, I was asked for my Google password. I got frustrated because no one should have access to this but me. I refused and said I'd rather set it up at home. She became frustrated with me. I synced my old phone to the new phone to bypass that information. I left feeling uneasy and upset with the service. I tried to return the phone later the same day around 6:10. I showed up and waited outside (door was open and online it says they are open until 7) Ashley told me they were closed and took in someone who was waiting outside as well and then shut the door. I discovered that this company also added a $29.99 insurance fee. Went back today and had to eat the $65.99, $19.99 and $35 restocking fee. My bill also went up $20 a month, even after returning everything. This company is not honest and the associates are not very knowledgeable. They did not even have a case for the phone I purchased. Go to a real Verizon store to avoid hidden fees. read more

This is a REAL Verizon store. J.T. is the man. Very patient and tenacious. I had issues with my voice mail after updating my S5. Sebastian also very helpful!! People these folks are the real deal. Thank for the help guys ! Tuesday read more

Worst phone company ever. The buy one get one free is a lie.I paid $474 first day at the store,second bill was $303 and the next bill is 292, basically one phone should be paid off already and the account says I owe over 870 dolares for both what scammers this verizon are, the bill always has something new to charge you for, terrible, horribly bad company to be with don't get scam for this rats. Go with ATT I should never left them I coming back to them as soon as I paid the Verizon Scam Company. Note the service Isn't that way better than ATT so don't be afraid of the change. read more

The customer service I received at this location far surpassed any other Verizon retailer. It's all about the people that make it happen at this place. I had a weird glitch in my account, and Duy was there every step of the way fixing the glitch for me and getting me all set up with my new phone and iPad. At no fault of his own, it took many hours to correct my account and Duy took care of it with patience and a smile on his face the entire time. With the support of the new manager Taylor, I walked away very happy with the customer service I received. I recommend this location for great service. Be sure to ask for help from Duy or Taylor, and I promise you'll walk away happy. Thanks guys for the help with my crazy account issues! read more

Awesome service. Very helpful, friendly and willing to walk my wife and I through every question we had and setting up whatever we needed on our new phones. Taylor was the best!!! read more

Excellent service and no wait. These guys are incredible. I walked in and was greeted immediately, and walked out with everything I needed for the phone and a brand new tablet and car kit as well !! read more

A couple of employees helping people when I walked in, no problem. I was in there between 5 and 10 minutes and was not even acknowledged. Not a "Hi", "Hello", "Be with you in a few minutes". NADA, ZILCH, ZERO!!! I've I worked in customer service for years and you always acknowledge every single customer that walks in the door, period. read more

My husband and I recently went in to upgrade our iPhones and to also add two Apple Watches. Best experience we've ever had when it comes to wireless stores. My husband has been a Verizon customer for well over 10 years and this was his least stressful experience. I have had several carriers prior to Verizon and again, least stressful experience. Zachary was amazing! We knew exactly what we wanted to get before going in. We also checked online to be sure they had everything in stock at this location. When we arrived they had everything we wanted. One of our phones that we wanted had only one left in stock and was being held for a pick up. Zachary called his supervisor (who wasn't on site) to release the hold, and ordered another to replace it for the other customer- so it would arrive in time for them to pick up. He could have easily made us order another phone instead. Setting up all 4 devices & transferring the data from our old our phones was seamless. It took him less time to do all 4 then it took our last guy at another location to do just 2 phones. We also had our 10 month old baby with us, which could have really been a headache if it hadn't gone so smoothly, or had driven all the way there only to have to order one of the phones. From now on we're sticking to this location. Unless Zachary transfers, then we're following him! Thank you for making our day! read more

Received the best customer service from Ashley & RJ, experts who took their time and made sure I got the best deal !

Brandon was super helpful today getting my boyfriend and I both new phones and tablets, I'll definitely be back to this location for any of my Verizon needs and that's mostly because of brandon and the service her gave us read more

I should have waited to give a review until I got my bill. I asked multiple time how much all of this would cost me. I won't go into the details but in the end my normal bill will be significantly higher and they are billing 200more dollars on my current bill than what o was told. As a side note, the Hum thing is terrible. It doesn't work. Same with the headphones I bought. Now have to make another trip to the store (we all know how time consuming that is) to complain. Notice been sitting here for a long time and the only person working is still closing the deal on their next victim. read more

I stop by this store once I got off my flight. It was the closest store to the airport. Very friendly staff they helped me fix the issue I was having with my phone. They even got me a brand new tablet! Awesome staff would go again thanks LUPE and Chris! read more

I had an issue with my phone and the manager, Noel was patient and gave me personalized service even though there were other customers. I felt he multitasked exceptionally well. As a tourist visiting Las Vegas, I did not know what to expect but he exceeded my expectations. Las Vegas is so very lucky to have a great manager like Noel. You all MUST come and see him!!! Best service and friendly too. Noel made my trip to Las Vegas worry free. Thank you Noel. read more

By far the best Verizon store I've been to. Great customer Service from Chris K. Went beyond what Im prone to. Recommend for any of your wireless needs. If they can't get it done they will make sure someone will. read more

I purchased a Moto Z from this location after 6 months of jumping through hoops with new Sim card two new phones, technical support, technical support level 2 and technical support managers I am informed "that phone won't work for you" their solution is to send me a Galaxy S4 like I had previous to the Motorola phone at no charge however I'm expected to pay the $600 for a phone that won't work for me. I was with Verizon for two years previously I never expected such horrible response from customer service and managers I would recommend strongly that anyone thinking about getting a Verizon phone to do more research then will not stand behind their products. read more

Realy great place they have the best staff ever Elena is a good employee gave us best deals ever

We've used this store before with no issues but times change things..... Different people working today 2/8/16 than when previously in. Walked in two women working. One (with darker hair) helping customer, greets us and says they'll be with us shortly. The other (with lighter brown hair) walks out of the store. 5-10 mins later she returns.....with Starbucks (perhaps she hadn't clocked in yet-I always try to be positive at first). She comes to us after some difficulty logging in to her computer. We were there to add/port a number. She asks about a sim card, gets the SIM card number/type and goes to the back. When she comes back she asks for the info to be ported over and provides a pen and paper to write it down (still hasn't asked for our info though). She asks another customer how she can help her (wow, can't wait one minute for the info to be written down) and begins to help her, has to go to the back again. I meanwhile place the paper (with the info) and pen at her "station". She comes back out and says it would be cheaper to go through a corporate office...uuummmm I wonder is management appreciates the income loss? At this point it's clear going ANYWHERE else would be better. We left, not because it's cheaper but because we value good customer service. I'd tell you a name but she wasn't wearing a name badge. read more

After using my debit card at this place I had fraud on my bank account and this was the only place I used my card. And the insurance they gave me was bogus it wasn't even thru Verizon. read more

Make sure you see Lindsey N! My mom needed a pay-as-you-go phone. Nothing expensive. No long term plan. I mean, she's 82, and has washed the last three flip phones I got for her! She doesn't want anything "fancy" - no apps, no internet, nothing. Just wants to call her friends. So, we went into this Verizon store on Eastern by the airport to see if they offered a very simple phone. Turns out their phones have "easy" mode. All that appears on the screen are six icons - to call, text, camera, gallery, internet (if connected), and contacts. The saleslady, Lindsey Nieporte, sat down with my mom and taught her how to use a touch screen phone, set up her voicemail, showed her how the camera works, explained what her month by month payment would cover, and patiently listened to mom tell tales of her dachshund. Lindsey walked my mom through the simple steps she needed to know to use the phone, including basics like power, charging, and how to swipe. I cannot thank Lindsey enough for her incredible help and friendly demeanor. And hopefully, with its teal case and larger size, mom won't wash this phone! read more

My mate and I went into this store on Saturday the employees are professional, nice, well manner and immediately assist you once you enter that store. We would like to say thank you to Mr. Anthony for his assistance with the problems and complications we had. He has handled himself we'll and highly professional. read more

Absolute best service ever!! The store Manager Chris and Assistant manager Lupita were both amazing. Extremely helpful and very knowledgeable. I personally will never go to another location! read more

Stopped by to find out if I could upgrade my phone and unfortunately I could not. The two men helping me (Nick and Sebastian) were absolutely fabulous and incredibly helpful! They worked great together and figured out a way to get me a new phone! I'm completely satisfied with the service. If you are looking to get a new phone this is the place to go! Ask for Nick or Sebastian they will do whatever they can to help you! read more