Ghiman helped me get set up to trade in my old phone, get the applicable discounts as well as new…read moreprotective items for my phone. He's very knowledgeable and was helpful throughout the whole process!

I've been having so many complications ever since switching over to Verizon my bill is never…read moreconsistent the insane unreasonable unexplained fees, the very undirect and unclear bill breakdown from a customer's viewpoint, just everything has been very stressful but Ghiman has put my entire experience much more at ease. He goes above and beyond and I can trust him too always make me feel seen, heard, and like I always have someone trying to attack the issue at hand with me and I'm not so stressed out trying to handle it on my own or being told to go call customer service myself about it. if it wasn't for him I definitely would've left Verizon long ago!!! he got me switched over for great deals but continues to treat me like his customer even after the fact which I am so forever grateful for best customer service I've gotten from Verizon. I fear if it wasn't for him I would be completely stressed out and confused about my billing my plans left with my service getting shut off trying to go to another provider since I've never had such an inconsistent and highly fluctuating bill before. He really goes above and beyond always providing outstanding customer service. Always making sure I understand something and keeping me informed about any other promotions or deals going on for my household. Great rep

Angel and Melissa was really helpful to download my YouTube would recommend coming to them because…read morethey are very patient and kind!

great customer service! the people here even when i didnt know my phone would work again, they made…read moreit happen. and the cost for how much the repair here was great aswell! would definitely recommend coming here if you have a problem with your phone and have cricket.

Spoke with Angel and he sold us 2 Mobile Lines and my wife and I were stoked! He covered everything…read moreto know about the service, the phone it was the best Wireless Experience

Outstanding service from Mason... Literally walked in & was done within five minutes. While it was…read morea quiet day at the store, the problem explained which was a total of my being given 3 different boxes over the course of the last 2 days & none working at all. Mason recognized the issue & got me set up with an even better & new device and now I have connectivity, no problems and a lot less cords! Thank you!

I went to this location the other day and they closed 30 minutes early so I had to wait the next…read moreday to get service. I understand why wait 30 min till they close but I had other things to take care of. Besides who knows how early they really closed.

carlos has no respect for customer's personal information. i walked into the store just the other…read moreday. after he was done with the customer ahead of me, it was then my turn. he asked questions to find the issue then he began asking me my personal phone info which was expected until he started writing it donw on a paper with everyone else's personal information for the world to see. i mentioned to him that his method was not only unsafe but that i was not going along with it since i was unfortunately able to see 3 other accounts written on his paper with their pin code open for anyone to see. personally, this is all kind of bad. i've worked in security the past 6 years and let me tell you, it takes a thief a few seconds to gether your info and use it. it's that simple and that quick. carlos has no respect for personal info. imagine if it were our social security numbers. then i wouldve had access to 3 different accounts all because he has no regard for others. i told him it was very unsafe and unprofessional. he then decided i wasnt goiung to get any service with him and then he pretended i was no longer i the store for calling him out then he begain helping another lady as if there were no issue. this kind of behaviour supports thievery if he is not already the thief! a new and improved method should be introduced because exposing one's personal information on a piece of paper is diabolical. carlos, you need to do better. this is unacceptable. it cant all be about your paycheck.....try caring about others personal information and being professional or just quit!!!!!!!!!!!!!!!!!!!!

T-Mobile has always promoted good customer service for us so we were not surprised that the Serene…read morelocation held to the same Standard. They answered all our questions and fixed the problems.

I reached out to Magic Phone online because their ad showed an Apple Watch for $50. After…read morecontacting them, I learned that the real price wasn't $50 at all in fact, the actual price wasn't listed anywhere in the advertisement. Only the fine print mentioned financing. This goes against basic advertising policies that the advertiser uses. require the true price to be displayed. The whole experience felt like a bait‑and‑switch. Be careful this business is sketchy. And doing shady deals.

On March 27, 2026 I found this business via OfferUp. They had several MacBook Pro units for sale…read more When I got there, employees were very friendly. Once I looked at the Mac that was listed for sale I discovered that the Mac that I had first inquired about would not update to the latest MacOS version. Then they had another unit that was double the original price. They indicated that the more expensive of the two machines would update to the latest OS (which it did) and they also indicated that I could add this machine to my AppleCare One insurance plan so I went ahead and purchased the more expensive unit, I wanted to pay via Credit Card. They told me if I paid on credit they would have to charge me tax ?! They suggested that I use their preferred finance company so I qualified immediately and left the store. When I got home, I phoned Apple and was told that I could only put the machine on the insurance plan if I was the original owner and had proof. I was not the original owner so that was the end of that. Here we are six days after purchase, I went ahead and paid their finance company off so that was one less bill I had to worry over. For the privilege of using their financing I was charged $36 on an agreement that was supposed to be 100 days interest free. I also just discovered the power adapter that they gave with the unit is definitely not Apple OEM parts. Every time I touch the computer, you get a small static electricity type shock because there is no ground wire on the power adapter that they gave me. We are now all in at $1,337 and I have to go to an Apple Store to get the proper adapter which is probably going to be another $100 or so + tax and I may look at getting a new battery put into it. My best guess? I am into a used 2021 MacBook for around $1,500. I would have been better off going directly to Apple and getting a new machine for around the same price. I did call and mention this to the store, they said I would be better off getting new equipment. I asked the lady on the phone if they would be able to offer better pricing than Apple and she said: No, we are retail." I asked her what benefit I got purchasing from them, she remained silent and with that I said "I don't see us doing any future business together" Without saying anything else, she hung up on me. I think this place caters to the Hispanic Community and to folks with no credit or bad credit. My advice to anyone reading this would be to STAY AWAY from Magic Phone. Hope this is helpful to someone out there.

So, backstory - my apartments provide WiFi which works sporadically, when it works at all. Since I…read morelive and work online, I NEED reliable, fast service and my only options are to MOVE, or find a mobile WiFi hotspot. I have one from Verizon that works, but even though I was promised (and pay for) unlimited service, they cut me off at 15 GB which lasts me about 2 weeks. I need another option. I found a great deal at Boost Mobile, $50 for a Coolpad Surf and $50 a month for 50 GB! The nice folks at Rios Wireless got me set up and hooked up in about 10-15 minutes! I appreciate the friendly service. Works great, I'm using it now as I post this. You can shop around, but you will not find 50 GB for anywhere near this price! Thanks! SG

Clean store and great customer service and very informative! Was greeted at the door by Salma so…read moreright off the bat, I knew it was going to be a professional place. The owner Brenda is really nice and even hooked me up with free hotspot for a year! No BS like other companies and definitely NOT A SCAM. Swing on by her shop and leave with great stuff and great hospitality. I highly recommend this location.

I should have read the reviews first. Too many customers not enough employees. We walked in and…read morethere was another family already waiting, with no employees in sight. 5 minutes later a girl wanders out to help them. We wait for another 5 minutes and the GM wanders out to help us. We just needed to return a phone. The GM just stared at his ipad for another few minutes, not saying anything. At some point, he said sorry Im just trying to login, its slow. Which is wild because how do they have slow internet? 10 minutes later they said they couldn't help us and to go to a company store. So moral of the story, go to the company store on Rainbow. We were in and out in 3 min. T

So I either come to this location or the location in downtown Summerlin and I would have to say…read morethis by far is the quickest. Last time at DTS last week), I was there waiting over an hour and a half and still didn't get assistance. Not sure if people don't know about this location but every time I come here the staff get things done ASAP. Selection, good great typical phone store and happy they had my phone in stock. Value wise, you save time... 4 Stars bc this time they charged for a new phone activation fee ($35) and I don't ever recall that before.