We had an awesome experience with Erica Gil. She went above and beyond to help my family and I. She's the only reason we will be returning to that store. If you go there ask for Erica. Perfect example of professionalism and great customer service. read more

Unreal.... Customer service is not a thing here. I'm speechless. Don't even know where to begin with everything that went wrong. I'm considering switching carriers ... this is not acceptable. read more

I'm surprised no one has ever written a review on this store since they have some of the most friendliest staff there. Any time I have questions about my phone they are always WILLING to go above and beyond what you ask of them. My most recent experience involved my phone having no storage room with 1.00GB. After deleting multiple apps, photos, programs, and every thing else I 100% enjoyed, it still was not functioning properly. The employee, David went through my phone and tried to remove any unused programs but could not free up enough space. One of the employees named Jay said there just wasn't going to be enough room since there wasn't a lot to begin with it, so he suggested I get a new one. He promised me a really good deal on a phone that was currently out of stock, but he could not locate the phone at two of the closest stores. I looked around and decided on the Samsung Galaxy 4 with 16.00GB! What a difference! No 5....I wasn't paying an extra $300 for that--besides, I wanted to buy a bike later. (Haha) Jay was super friendly and set up my new phone like a pro. He put all my contacts in the new phone and when all of them didn't show up, he made sure he wasn't finished until each one was transferred over. Like an enchanted mobile wizard, he used his fingers to perform data miracles. Swyping, sweeping, and touching each key to customize my device. Some time passed, and it didn't matter. My screen protector was placed on with no bubbles. He was patient and thorough while throwing in an occasional joke here and there. After my phone was set up, I was excited that I was able to not only USE it--but that my emails were finally syncing without any storage problems. (Sad--I know) Everyone at that store is great, no matter who is working. As long as I've been going there, everyone has been knowledgeable and courteous. This is one of the reasons why I enjoy TMOBILE. read more

T-Mobile Experience Store - Mobile Phones Near Me - Henderson, Nevada

The chunky manager here is a pretentious jackA. He acts like he knows everything. I have had great experiences with some of the associates here, but whenever I have had interactions with other employees he always feels he need to butt into our conversations. "Ummm....like Hello I wasn't talking with you dude " one of the associates that was helping me was giving me great customer service, & we were having a friendly conversation, and the manager butts in and starts an argument and just pissed us off. Even if he didn't agree with what We were saying he should stay quiet...after all the customer is always right! read more

I ran in panic stricken due to losing my phone. Anthony and Erika dropped what they were doing and assisted me. They were so personable and even went above and beyond to help me locate it . I've bought previous cell phones here. I'm definitely coming back. read more

We had great experience at this store! I was switching both our phones (IPhone 6 and S5) from ATT. I already had purchase the SIM cards through online chat, and signed up for new unlimited service. I brought account info and unlocking codes etc. Jay was super helpful, fast, efficient & funny ! So far I'm really impressed with TMobile, customer service is excellent. Let's keep it up ! Thank you ! Edyta read more

The staff is always friendly when I come in. They're knowledgeable and able to explain all I need to know. And I've been fortunate enough to never need to wait for service. Thanks guys! read more

I bought a New Samsung A-20, and got the insurance for it. My phone was Not activated and it got ran over, so Now they say it is NOT covered which is BS. They sure can take your money, but they DON'T want to fix anything, For I am 100% disabled with limited income & this is how T-Mobile treats their customers, I have been with T-Mobile for over 5yrs & Never had a problem till now. All I want it my new phone fixed since I had the insurance on it, But I doubt it will happen so It looks like I am going to switch carriers and let ALL of my friends know about how I have been treated and ask them to switch as well, Let's see how T-Mobile acts when a lot of customers cancel their plans and go to other carriers, JUST FIX MY PHONE is all I ask read more

My opinion for this store has gone up 3 stars. My first experience here was terrible. Just terrible. The phone was not activated before I left the store, by the time I figured it out 5 minutes after I left the store, it was closed. Tried to call to get it activated needed to get the last four of the primary account number social yet I had no way to contact them.... porting of my number was sent to wrong device.. etc. But all that mess aside Alan was great! Had I met Alan before this store would receive 5 stars. read more

Just bought an iPhone from Daniel. Excellent customer service. Helped release number and create new account. Fully set set up new phone. Also very patient and knowledgeable. read more

Love the staff here, except for the manager. He is a little overbearing and condescending to me and the very nice guy who was helping me perfectly well. Selection of phone cases were okay, but too expensive in store. Get them somewhere else. Note, this is NOT the T-mobile inside Galleria Mall. This is a standalone store opposite Lowes. read more

Customer service really not good.. went with my sister to ask about any deals going if and if they could show her the phones and the lady who's there seemed as if she didn't even want to show be there.. she didn't even want to talk.. an attitude that seriously wouldn't even sell something for FREE ‍ really bad attitude.! read more

I have tried a few different t-mobile locations but I really like this location. They have great service , thank u

Went in with a billing issue and was expecting zero help. Erica Gil took the time to explain everything in great detail to me and my family so we weren't confused. We ended up buying new phones. She made our experience great and will only come back to her even though we live on the other side of town. The drive is definitely worth it. Thank you again Erica read more

not the t-mobile you go to for help w anything really. i guess they'll hire anybody at this location....

It was super busy so it took a while to get some help but it was well worth the wait. Ernest was our customer service rep, he was awesome and very patient. He always had a smile on his face and didn't pressure us into buying something that we didn't want. Ernest was a very polite young man and did a great job helping us upgrade our phones. Thanks again for your great customer service Ernest!!! read more

Buy 2 phone lines and get 2 free they said. Drop your current phone bill by $100 they said. Well, let me tell you what they failed to mention and the nightmare you are about to step into. We came in needed a 4 phone line plan and needed the simplest unlimited plan they have. The store managed to add 5 lines to our plan of only 4 phones and also added an increased data plan on an UNLIMITED plan. How they thought that made sense is beyond me. The original $120 bill a month we were expecting turned out to be $200. Went in store to fix it where they told us it could only be done online. Spoke on chat online where they told us the reimbursement office was closed and we needed to call the next day. Called the next day and they told us that they needed to put in an order to their supervisor and it would take 4 business days to resolve.......................... I have no service in buildings with walls (yes, I know all buildings have walls). I have no service in places with more than 20 people standing around me. I have no service in areas of nature. If you need your old plan paid off from a previous provider you need to turn in the current phone you have and buy a new one through the store. They have no iphone pluses in store. The only positive thing I can think of about this entire nightmare has been that T-Mobile gives you unlimited data in certain foreign countries. Having a phone while on vacation in Japan has really pretty nice. Since switching to T-Mobile I have no longer been able to stand in line at the grocery store and FB (because my grocery store has walls and again, service doesn't reach buildings with walls on T-Mobile). This has caused me to be the last to see two different friends' engagement posts. I am no longer able to snapchat my hiking photos and also no longer able to 'gram pictures of myself working out because, again, NO SERVICE. No one thinks I work out anymore since switching to T-Mobile. Thanks T-Mobile, thanks. What really puts the icing on the cake is when two guys came in and stole 2 iphones off the wall while I was in the store setting up my account. Oh, and the fact that the manager said "yeah, it's them AGAIN." Step up your game T-Mobile. read more

I've had service with T-Mobile before it was T-mobile, a long time. Good company but I do not like retail support. Outsourcing to inept people who have to follow a script. I waited over an hour for retail support to connect our tablets. It "wouldn't be a problem" said the salesperson who sold us the tablets. When they arrived, Edgar at Warm Springs & Marks in Henderson, Nv assisted us well. When he had to connect to retail support is when we all had to wait.& wait. They didn't do it right the 1st time. Is there a communication problem with sales people & retail support? Out source locally may help. We left with it not connected, we wyget email when done. I hope. read more

I went in today to pre order my iPhone 6s today and to my luck it seems like I got the new girl. After an hour of bad customer service I still went home without my order. First she didn't know there was a difference between a gold iPhone and the rose gold she was like its the same thing after I told her it wasn't so she stated she made a wrong order for the previous client. She was all over the place and didn't know what she was doing waste of my hr. Never coming here again read more

Great experience at the Knights game! Fun atmosphere a little over priced, eat before you arrive. Go Knights!

I wanted to cancel my account from a cell phone company to move it over to T-Mobile. However, the associate manager of this particular store provided me with inaccurate information and the only excuse he could come up with was that he was not aware of their policies. I found the sales associates in the store to be more knowledgeable than the actual associate manager. I lost a credit check and almost 3 hours of my time that I couldn't get back because of an incapable associate manager of T-Mobile. I guess it is nothing compared to the possible business that T-Mobile had lost because of one of their store managers. read more

This is the worst business establishment I've ever stepped into. Continuing to hold the number one spot of consistent horrible customer service... I come in here to pay my bill every month and no one has ever assisted me within 35 minutes or less. My bill is due the first and I know I don't "coincidentally" come in at the same time every single month. Unbelievable!!! Bring back the kiosk to pay our bills. I wish I could rate lower then one star. read more

Been a loyal customer of T-mobile for 15 years but very unhappy with the manager at the Marks and Warm Springs location. First encounter he would not go to bat for me when I wanted to add a 6th line to my account. Edgar said I should call on my own and talk to customer care. I called and the representative got approval. When I went back to the store with my new phone, there was a problem with the way it was processed and the phone I had paid for couldn't be activated. Again, EDGAR said there was nothing he could do. (Again, EDGAR was not willing for intervene on my behalf) I asked him why they sold me a phone if they weren't going to add a line. "I don't know. What do you want to do?" "EDGAR, I want to send the phone back and get a refund." EDGAR says "We can't do that for you and I won't take responsibility for sending it back" In my opinion, the only thing EDGAR is capable of doing is collecting a paycheck for terrible customer service. After reading some of the other reviews, I'm not the only one who shares this opinion. As for the rest of my story, I went home, called customer care again, and got everything resolved. I am enjoying the new phone with accessories I ended up purchasing at Walmart because I didn't want to go back to that location again with this "manager". Love T-mobile but not the manager at the Marks and Warm Springs location. read more

Love the staff. Very friendly and accomodating. I love them getting back to me via phone when the galaxy note 4 just came out. They notified me that they got it instore. They were able to help me find a great case for it too. Will never get tired of going there and when iphone 7 comes out ima make sure to go back there to get it!im such a happy customer! read more

This is for the TMobile store in the Galleria at Sunset Mall. I have an account with TMobile. Whenever I go to the store for assistance with something that they have screwed up on my account, they say they will call me back. And they never do. Repeatedly. They never call back. It is absolutely horrible customer service. Weeks go by. They just don't care at all. I can't wait to switch carriers!! I would give them a zero if I could. read more

Finally switched from Sprint and got on my fiancé plan with T-Mobile. Anthony did a great job of breaking down all of our monthly charges and fees to show us exactly how much we would save monthly by making the switch. He also found a case for my phone that was on sale for 5 bucks!!! Great customer service! read more

After 16 years with Verizon, I made the switch to T-mobile last month and so far everything has been fantastic! The staff at the store was friendly and helpful, especially the manager Clint, who walked me through the transition step by step. I haven't noticed any change in service and am happy we made the switch read more

Last night went to Tmobile in desperate need of a phone on 2nd line since it was smashed and my spouse works for a delivery service where a phone is a MUST. Even talked to Tmobile in the parking lot before I went in. I WAS told I was eligibile for upgrade on 1st line. The store rep told me no I wasnt and I would have to pay $180 to pay the phone off or $250 for the phone. I wasnt expecting that and rushed out. Went back to the same store this morning and I was in a rush to get my spouse the phone within 30 minutes because 30 minutes after that he has to work. KAYLA store associate said the girl last night was NEW which I was hoping for because if she wasn't then this review might of been different. I give a break on the newbies since there is so much to learn. KAYLA got me w/the new phone and otterbox case for $80 in 20 minutes. THANKS KAYLA Store 8705 Warm Springs & Marks Henderson Nevada read more

Came into store for a new SIM card for a pre paid phone. The associate ran our card for $20. Started the process of installing. Unfortunately the phone wasn't compatible for some reason. When trying for the refund the associate Daniel tried to inform me that I would have to call customer service on Tuesday ( 2 days away) for my refund. When I refused saying the money needed to be refunded just like it was taken out. He started with an attitude saying it's not his fault the phone didn't accept the card and there's nothing he can or will do for me. Again we refused saying there was no reason we should have to call CS for a refund for money that was just taken out. He then asked if we had T-mobile service which we said no then his reply was "well I'm not sure if they'll be able to help you either". Excuse me what?!?. After again refusing to leave without a refund. Daniel then decided to get help and Omar came over and was able to help with us getting a refund. Seriously we had to get demanding and refuse to leave for us to receive a refund. That stupid just do the extra work and make the customer ( contracted or not) happy. read more

So I made the mistake of changing my service to T Mobile when they were running a special of we will pay the reimbursement for your early cancellation from your current provider to T Mobile. I was told 6-8 weeks for a refund. Its now been 9 weeks and just got off the phone with them. Guess what? It could be another 4 weeks because they had such a good response on their offer. The guy hung up on me when I told him it wasn't acceptable. If you know anyone contemplating using them tell them not to. Please share this with your friends. I want to make people aware of this scam. read more

Thanks to Chris at T-Mobile on Marks street! Super customer service tonite. Thanks for all the help

This is my far the worst customer service I have ever received. I came in to get an iPhone 8 and they were sold the guy told they had it at the galleria mall told him to please call them to hold it he said he was sure they had to just go. Went to the galleria and they were sold out. First off had to ask him he didn't even offer to call and made me waste my time. read more

HORRIBLE!!! I went into this store tmobile @galleria at sunset, and never finalized anything. So we left after we decided the deal wasn't sweet enough for us and low and behold I start getting a tmobile bill via my email address....so I call the associate responsible for this whole mess and he tells me that's how tmobile does business!!! Apparently all sales are final even before the sale happens...lol!! Well corp. cleared the whole mess up but BUYER BEWARE even if you dont buy anything! Be careful who you discuss a purchase with because they are so quick to sell you something you aren't buying!CONFUSED? I was too so please be careful. Tmobile does not need a signature to activate phones in your name all they need is your name and since i let them run my credit, they had my ssn...and there you have it a bill for $148.00 for a service I never agreed to have!!! This should be illegal. Just really bad business. read more

Employees were very friendly and helpful,I have been going there for awhile and always have a great experience.

This store, at times, can seem like a ghost town. Don't let that fool you! If you need help with your phone or your account, this is the best T-Mobile store in Las Vegas Metro. Great listeners and very patient. read more