Carlos really helped me with the process of buying my new iPhone 13!!! Thank you Carlos for your…read morecustomer service and trading my iPhone 11 for a reasonable price!!! I'll be back too!

Dulce is wonderful. Customer service is perfect perfectly five star for them just go very cheap…read moreand Perfect work all the store are fine.

So one day I was eating at Hobak and snapped a picture of dessert. I was eating my ice cream then…read morethe next thing I know, it melted and landed on the top half of phone... Ever since then I had trouble hearing a normal phone call and had to put everything on speaker lol. So I reached out to Kimbo and he saved the day. Even though they didn't have the speaker parts for an iPhone 6 back in the day so he went out of his way and switched out my defected iPhone part. After switching the parts and scraping the ice cream residue off, I could finally have a normal phone call haha!

New customer came in with a water damaged phone and they fixed my phone within 2 hours looks good…read moreas brand new !!!!!!! They need to be on the news or tv they're talented good vibes great customer service if your in Vegas and have dropped your electronics in water or completely cracked your electronics CALL THEM THEY WILL GET YOU RIGHT AND prices are undefeated!thanks again fonesgonewild

Alex was very helpful in changing my sim by calling the phone company…read more He even changed the sim tray for me. Definitely recommend Thanks

Called, got a great quote for screen repair, immediate availability upon walk-in, and 15 minutes to…read morefix. Super pleasant and convenient. Thanks, Alex! Free glass screen for checking in on Yelp was a nice perk!

Fast and friendly and exactly as quoted price and time…read more .........)))))))........................blah blah blah. Highly recommend. Annoying character minimums

i wish i could put zero stars. The employees and owner are unfriendly, insensitive and rude. I have…read moregotten my phone fixed multiple times here due to their quick service and my desperate need for my phone but every time within a month the screen breaks again to a point where my phone is unusable. Then this last time I was informed that all my information had been wiped from the phone due to the break and it resetting itself? I'm not sure all I know is that the employee was insensitive saying "yep it's all gone." meaning all 18,000 items in my photos are gone. Insensitive, unprofessional, and not quality service.

Amazing service, great prices same day repair for my iPhone…read morewill come back if I need any other service

This place is under new management and they do not k in what they are doing. I took my…read moregranddaughters phone in to get her screen replaced. When I told them I wanted an original screen not an aftermarket screen, they lied and told me yes this is the price for the original screen. I paid $160 and the screen cracked 2 hours later. The previous owner would have been honest.

I have lost service for 10 days having to use my WiFi in order to even make a call or losing a…read morecall. I had reached out numerous time via Chat and finally reached their "corporate office" and had a representative by the name of Michelle finally reach back. But... the amount of time and effort I had to put into going thru rep after rep on their chat lines was unbelievable with them making me go thru numerous loops even doing master resets, getting new eSIMS, but even my neighbors who had AT&T knew there were problems with the AT&T cell towers and they were honest with the neighbor and even credited him with $100.00,,, This did not even cover a daily dollar amount of what my bill is monthly but could never pay for the amount of stress and time on my part that it cost me,.. but what do they as they had absolutely no clue what this was on me as a senior... I called it senior abuse!!! I had to laugh because today I received an email from Michelle as follows : FROM Michelle P. (Consumer Cellular) Sep 2, 2025, 15:31 PDT Hello Marta Lessar, Thank you for keeping us updated. Once again, we apologize for the service issues and any frustration this has caused, and appreciate your patience throughout this matter. A credit of $15.00 has been applied to your account. Thank you, Michelle P. Executive Resolution Administration Customer Service 800.686.4460 www.ConsumerCellular.com

In the event of a death as a loved one consumer cellular must be the worst service you might have…read more They will keep you trapped in your service contract forever. They will instruct you to turn off the loved ones phone send in a death certificate, all the while you cannot receive your bill because it is online no paper trail. You cannot receive your account # because you are now stuck. This has been going on since March 14, 2025. It is beyond me to be held responsible for a bill that is not being used. Both phones are incapacitated and there is no way to get that number transferred. All numbers as you know are attached to all billing. Can't pay bills without your number. Phone was lost. There is nothing we can do and consumer cellular has no compassion whatsoever. My suggestion would never enter an agreement with consumer cellular. Save yourself run.

I walked in a mason helped me so quic, I went from crying to bwing so happy! thank you cellphones…read morerepair!!! y'all saved the day

I walked in and was immediately greeted by someone aggressively yelling "How can I help you?" from…read morebehind a wall. I replied with a simple "Hello," only to be met with the same aggressive tone again. I calmly responded, "I'm not going to yell," and then the employee finally came around the corner only to do what had to be done on the computer anyway. I'm not sure why all the yelling was necessary in the first place. It was a terrible first impression and, frankly, unacceptable customer service. If that's the image this business wants to portray, then that's their choice but it certainly doesn't reflect well. On top of that, the store itself was filthy. The floors looked like they haven't seen a mop in years, the glass and counters were smudged, and the product on the wall had layers of dust on them and the entire place had a strong, unpleasant odor like sweat and ass It genuinely felt unhygienic. I'm disappointed that T-Mobile directed me to this location instead of one in the Centennial area, where I've always received much better service. My phone issue was resolved, but if customer service and cleanliness matter to you, I wouldn't recommend coming here. I've attached photos to show just how dirty the store was.

If getting your phone repaired was always like this, I would almost look forward to breaking it…read more Len runs the front like a stand up comedian (boss energy) with elite customer service skills. Quick, funny, and actually makes you feel like you are in good hands instead of just another ticket number. The whole vibe was upbeat and welcoming from the start. Gary handled the repair and absolutely nailed it. Fast, professional, and my phone came back looking and working like nothing ever happened. If you need phone repair, screen replacement, or anything device related, this is the spot. Great people, great service, and they somehow make the whole process enjoyable.

***You've been warned.***…read more Asurion and this location showed almost no transparency or accountability. What should have been a straightforward claim turned into a three-month ordeal. They first said they could replace my phone. Then they said they couldn't send a replacement and would repair it instead. Later, they claimed it was unrepairable and would reimburse me. After five trips and hours on the phone, I finally received the reimbursement only to be hit with extra fees just to get my own money back. The entire time, I continued paying the monthly protection plan fee, which makes me think this is a tactic to recoup their losses. Once you're locked into their monthly plan, customer care clearly takes a back seat. If you buy a phone through a carrier, get the warranty directly through them. Avoid third-party providers like Asurion and uBreakiFix. The pattern of one-star experiences here and the handful of five-star reviews that look questionable should tell you everything you need to know. Do yourself a favor and look elsewhere.