If you're interested in getting their WiFi pods, DO NOT pay in cash. We purchased this and paid cash for it, and STILL got billed for it on top of our usual monthly bill. Since we couldn't find our receipt for this cash transaction and they couldn't locate our receipt in their system, I am assuming that the customer representative (male) that helped us back then did not bother to log it into their system as "PAID", and that lead to "I'm so sorry, but there's nothing that we can do". We basically got ROBBED/SCAMMED!!! I guess the representative just pocketed our money then, because it was never inputted into our account in the first place. This COX WiFi pod is not supposed to be paid up front just to let you all know. So, why did the representative let us pay in cash for it to begin with, HMMM?! Things that make you go HMMM???!!! The other two reps that I recently spoke with about my issue said that...they will usually add it as a "one time payment" on your next bill. We were obviously misinformed . Sigh. So be careful and ALWAYS keep your receipt!!! Yup, we basically paid $129.99 twice!!! read more

Quite a wait but it was worth it. Thank you Aisha for your excellent service and care!

Making you wait over 30 minutes just to return an item is ridiculous. What a joke. They have 8 stations to help people but only four are staffed. read more

Cox is a joke! If you read this review please be assured that this is 100% truth! Cox is by far the worst company to ever do business with! The employees are trained to lie to customers and purposely over charge them! This is actual training that they receive from management! I have been with cox for over 25 years and I have been lied to more times than I can count. Cox has absolutely no respect for anyone! I went from one phony customer service rep to another time and time again! Cox will charge you for things that you are not even requesting! Then when they are done with their B.S. they will say they are going to transfer you to another person and they will just leave you on hold until you get tired and hang up! I am now in the process of hiring a attorney to go back over 25 years of bills that I have and see how much money they stole from me! BE VERY CAREFULL IF YOU USE COX! I will let everyone know how my lawsuit plays out... BE VERY,VERY CAREFULL!!!!! read more

I am beyond frustrated with Cox internet. There has been an ongoing outage since NOVEMBER! Given that I'm a teacher in CCSD, I have to work from home, which means needing reliable internet. I purposely pay more for high-speed internet to avoid this issue and it's as if I have the basic of internet. It's to the point that no one can hear me or make out what I'm showing because of how blurry it is. When calling and speaking to customer service, they say there's not much they can do. They can send out an agent to check, but I'd have to pay $75. I feel like Cox should be working on actually trying to fix their internet outage instead of letting it ride out for this long. Not only are they very expensive, but they don't really work with the customers when their product is not working. Cox needs to do better. read more

Welcome to the company that makes you sign up for a bundle for one year and lock you in a two year contract. Its very nice until you hear the price after one year! After that they keep raising your price. You keep taking out services and the prices keep going up! We need more options here other than COX suckers and Century Link read more

I usually don't like going to Cox because of the wait and usually the people are not very helpful. Our rep was different because he was truly helpful and found ways to satisfy our needs. His name is Rudy and he went out of his way to get everything we asked for. Looking forward to our next visit. read more

Let's say that they aren't helpful at all. I am sure that it Cox the company that is the problem but they were unable to help with sh!t and told us to call Tech support. All cable and internet companies are slightly less awful than a hot poker in the eye, but I will take the hot poker over Cox at this point. read more

Went in to return equipment. Not to cancel service mind you...just return equipment that I upgraded. Had to sign in and wait 15 min in line for them to give me a receipt. They scanned it and took it in back immediately...no clue why they couldn't print up the receipt at that time as there was 2 employees doing nothing but checking people in. I totally understand the poor review they have in Yelp. Ridiculous! read more

Have tried multiple times to come in and return equipment and there is ALWAYS an outrageous wait and no staff on the floor helping customers. You can see associates in the back but why is no one on the floor??? Not only do we over pay for service and are forced to purchase "bundles" for services we don't use but they keep us waiting outrageous lengths of time while associates sani-wipe the store instead of assisting the 10 people on the que. Don't get me wrong, I appreciate a clean store BUT there is a time for cleaning and it's not when customers are waiting! Maurice and Susan are the only associates that are helping customers in a timely manner. THANK YOU MAURICE & SUSAN for valuing our time! You are greatly appreciated. read more

Absolutely the worst. They cant even set up internet with out any hassle. A did everything online, scheduled the appointment, later got a call telling "they need additional info", went to cox store , and found out that they needed me to make a payment in person.OK, security thing but why are you asking the credit card info then.And why dont you tell people that you need to go and pay in person anyways? Set up day, no one showed up to set up my internet, ive waited for 2 hours in an empty apartment waiting for technician. Calling to cox, and finding out that they didn't like my social and what they needed is to !!!!!!! hear my last 4 social security numbers and my DOB over the phone !!!!!! all that stuff i entered at initial online set up. This is so stupid, like the person who entered it online couldn't call and say the same thing over the phone. And of course no one asked me that information when i was in a store making a payment with my credit card. Lets make this guy wait for 2 hours for nothing.... They scheduled internet set up on the next day. Will see, may be they will find something else, may be they will want to hear last 4 numbers of my credit card over the phone. I'm already frustrated by cox without even using it. And i'm not the only one as you can see overall rating of this company. We really need someone else in Vegas. read more

Horrible service!!! I ordered it through their customer service. I was quoted a price and when I receive the bill it was an additional $29 per month. When I try to cancel the following month, after receiving the bill. I was told there will be $150 cancellation fee, because they signed me up for a two-year contract. Please do not use Cox cable!!!!! read more

Horrible service. Please listen to the reviews. I SHOULD OF KNOWN BETTER. I moved to a new place on the15th of March. Not only did I already paid March they billed me again on the 1st. On TOP OF THAT they billed me May. A technician came only to connect a cable cause my internet wasn't going through and charged me a grand total of $150!! I have proof that the 1st my auto pay bill was $39.99 I HAVE NEVER BEEN LATE. And I come to find out I have a negative on my bank account and these crooks took $150 off. I was told I was gonna get the service tech fee waived but it never was. I have gone to the store, called and I get the run around. Worst customer service. They told me over the phone I'd get a refund at the store and the guy with glasses that attended me told me they don't do refunds. This is how they treat their loyal customer base? I've been on time never late. Unbelievable... I'm actually looking to change services.... I had my thoughts on these reviews about Cox but they WERE RIGHT. Don't do business with them read more

I only gave one star because I cannot give 0 stars Ok I had cox about 8 yrs ago I left cox because my bill was gettin high to almost 300 a month for just regular channels with starz and showtime and without internet So I switched over to century link and cox tried to charge me over 300 after I left them. So recently because century link doesn't do discounts anymore i called cox to see how much would it be to restart my service they told me that it won't be a deposit they guaranteed just my services will be 175 a month no deposit because it's been over 7 yrs since my last account with cox. so I set up a appointment for the following Monday for cox to install my cable services. Right after I got off phone with cox I called century link to cancel my services on that same Monday. Now early Monday morning I called cox to see what time frame was the installation guy coming they immediately told me that they pulled my order because of I had a past bill of 365 and it would need to be paid in order to cox to set up the account.. and keep this in mind cox didn't even call to let me know anything.. if I would've never called I would've never known what was going on. They was going to just cancel and not show up without letting me know and because of this notice I had to call back centurylink to re open my account with them !!!!!!!!!!!!! Cox is terrible with their customer service Dont trust them read more

First and foremost, thank you for bullying your clients into getting your "equipment" my router/modem worked just fine. But taking advantage of a global pandemic, you stutter and interrupt my internet service. Then blame the manufacturer of the modem for it not working properly. Then, because I have to work at home, I get written up because the internet is down for two hours. So big thank you for that one. Secondly, your gigablast, more like Gigabust, doesn't even work that well. And Thank you soooooo much for the deal you got me. I now pay 10 dollars more for my service, but wait! After a year you guys get to screw me even hard because I'm getting a "promotional" price. All I have to say to cox suckers is SMDFTB. read more

Cox Cable I such a RIP off. I just filed a formal complaint on them. I canceled my cable, sent back all equipment in the box they provided from. This was in April now they are charging me $125 for a box I sent back. Saying the received the box but 1 small box was missing. I don't have cable anymore why do I need this box. Someone in the warehouse may have taken it. Then customer service is horrible. The so called supervisor Crystal hung up in my face. Called was on hold for 39 min and got disconnected really. I'm done BBB it is. I wish I could give them a ZERO. read more

What a joke! 90 minute wait to return the 5 cable boxes that they sent me, when I only ordered 1. They sent me 5 boxes that will not even work. This is after 2 hours on the phone with them, before they figured out that none of the boxes would actually receive their signal. Talk about poor customer service, but I guess when Congress allows monopolies this is what happens. They just keep raising the rates on anyone who is stupid enough to actually pay their bill, but give free services to those on welfare, who continue to have kid after kid after kid when they can't afford them. As I sit here, I have watched one of their employees just stand around and do nothing. Why not actually helping a customer instead of just watching more and more people walk in. Oh wait, there is another employee just standing around. Now they are helping customers who just walked in the door, while some of us have been waiting for over 60 minutes already. read more

All the reviews are correct: lines, standing room only. Get more help, or figure out a way to dole out receipts without a wait. Ridiculous.

Only had cox internet for just over a month, but have had more issues than I have ever had before with WiFi, combined. Frequent outages, multiple times an hour or worse. It makes getting anything productive done, such as online classes, impossible. Can't watch Hulu or Netflix when I feel like relaxing because the WiFi goes out so frequently. Same thing for my Spotify. Very frustrating and will not be with this company much longer and would warn anyone to stay away. read more

Are you kidding me with this company? What a complete joke! They are literally booked 5 days out to help people even if it's an emergency. I can't work from home this weekend because their internet is so bad and they've nothing to help me or even issue a credit back. So disgusted by this company. STAY AWAY! Call a competitor for sure read more

The worst customer service ever , not employees, contractors!! Go dish or direct tv , you will certainly regret going cox !!!

Ignorant management! Rediculous wait times. Hate dealing with them. There is a reason I no longer have them as my internet provider. read more

Great service. TERRIBLE MANAGEMENT. Friday at 2 and they have 3 people working? This is the only store in the Henderson area and they have no staff. Absolutely unbelievable. read more

First off let's start by saying, I've never had Cox Cable before. Living in Henderson now I wanted to change it up and try something new. A friend of mine told me Cox Cable was pretty decent, and at a fair price. So with all the things that you can get now like a Roku, and a firestick, cable is pretty obsolete now. I needed internet for all of these devices to work. So first thing I did Monday morning was call Cox Communications and got their highest speed internet for around $100 bucks a month. The customer service was superb and I have no complaints. They were patient with me and answered all of my questions. During the call, I was told where the nearest store was in order to pick up my modem and wires. This process would allow me to install it myself instead of having a technician come down in a few days. The store was pretty close to my home too. I went in and was greeted by a young man who took my name and told me there was a 10-minute wait. I sat on the couch, waited 5 minuted and was called up. I was in and out of there in about 15 minutes total. I took it home, set it up and connected it to my smart TV Fire stick and Roku and PS4. It seems like everything is working pretty fast. Like I said this is my first time using Cox Cable. Hopefully I don't come and change this review over the speed of the internet or anything. But as for now everything seems legit. I want to give a quick shout-out to their team member Alfredo. He was a cool dude and helped me out in the store tremendously. read more

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Worst Wifi Company ever. I called them 6 times and they and only the last one answered, a technician came and said there was a stopper in my router but after he left it still didn't work. They taking me as a joke and that's not cool Fuck Cox read more

Worse than going to the DMV. Monopoly company that does not care to get things done in a timely manner. Waited over 1.5hours to return a defective cable box. What a joke. read more

Simply wanted to turn in my internet box and was told I would have to wait 25 minutes for a receipt. The guy with the longer hair helping the host was nice though, so there's that. Last who helped me was nice also so I'm bumping to three stars. Still kinda ridiculous you have to wait for a receipt. read more

I'm here to return my cable box and discontinue my cable portion of my bill. I've been waiting 30 minutes and have watched how the office system is set up. Let me tel you, the DMV is more efficient getting at getting people out the door. This is ridiculous. read more

Awful service, long wait times and they'll try and bundle services even though you tell them you don't want a bundle, avoid Johnny...

I walked up at 3:52, one of the males outside said it was closed as they were letting a woman in and continued to help the other people around me who were not of color. As I pulled away he was still helping the people outside after he told me I had to come back tomorrow when I was just coming to pick up a router. I found that very rude when he could or just helped me out like he was doing everyone else. I would NOT recommend this location to anyone of color at all. read more

Stopped in to return an item at Cox and what a quick & easy transaction. First off he saw he coming and opened the door for me what a gentlemen. He walked me over instantly did my transaction , gave me a receipt to sign. With everyone having a busy life, simple and fast transactions make life so simple. Thank you COX!! read more

I had to go here to drop off equipment. What a disorganized system. And the staff was so lazy and uninterested in working. There was an electronic check in stand, but no option for returned equipment. So I chose the "other" option and waited 45 mins for my name to be called. There were only 10 of us there at that time. There was a customer yelling and being disrespectful to the staff. But I saw about 4 staff members on their phone, not interacting with customers. Then they would proceed to the back and not come out for 20 mins or so. They could have been on a break, but all at the same time? There should be an easier system to return equipment. I felt punished for canceling my service. And they didn't do anything to keep me about 8+years of my loyalty. read more

i am very angry. I payed for a bundle of tv, internet, and phone. I didn't even want the phone. I was talked into the bundle. Now I find out that I can't record a tv show. That is extra. Really? You could have told me. I am cancelling all but the internet. I would cancel that too, but there is no real alternative in Las Vegas. read more

Terrible internet service. A lot " service outages " at inconvenient times which is bs in my opinion. Horrible wait times customer service is ok depends who you get. Visiting the store isn't as bad as just the terrible service provided by Cox I'd hate to have to stand up for the actions of and work for these scumbags read more

This probably the worst company I have ever tried to conduct business with. About one month ago I tried to get a WiFi hookup which was listed at $29.99 but the lady onnthe phone kept telling me that this WiFi wouldn't work for my Netflix. I finally told her that she was not able to listen to what I was trying to tell her so I hung up. Today I spoke with acustomer service clerk that had such bad English that I had to repeat myself over and over again. I finally got so fustrtated that I said forget read more

I had read the reviews and really dreaded dropping off the equipment I was returning. Last weekend I went to the blue diamond store and they were lining out into the parking lot so I gave up. But I have to say I got really quick and friendly service in the Henderson store. I did go at 4pm on a Friday. I don't know if that helped but I was very grateful for such an efficiently run store and they deserved the positive rating. read more

A terrible place. Waited in the long line, only to find out that noone could help me cancel service and take the equipment at the same time. Although it's the 21st Century, and technology continues to advance, we are still at the mercy of humans who cannot dispense customer service in an efficient manner. read more

As a 20 year cox customer that made a mistake I would like to warn any of you that are even thinking about using Cox's homelife for your home protection, read this. In case you do not want to read too much about this just know that 1) the stupid system does not work reliability, 2) Cox does not and will not stand behind their product, 3) Cox as a company represents all of what is wrong with business today...nobody knows anything, nobody wants to know anything, and they lie consistently. So if you are thinking about a security system please take my word for it Cox's Homelife is a total waste of time and money. I contacted Cox about the system and they send out two salesmen who I showed exactly what I was interested in which was outside looking cameras to protect both sides of the house...I showed them exactly where the cameras would go and they said nothing to me about the fact that where I live is surrounded by trees and bushes as well as a busy church parking lot behind the house. On their assurance that the system would work the way I needed I signed a contract with them. A few days later the system arrived and of course does not work with Chrome or even FireFox...seems it only works with Explorer which means it is pretty much useless...but that was only the beginning of the problems... Seems even thought no one told me that the cameras which are inside of the house would pick up every movement of every tree, bird, or bush which of course eats up the limit of 50 videos a day in about 30 minutes... Because I have dogs they did not install a motion censor but a glass breaking device...a few weeks after having the system while it was totally turn on a dish fell from the second floor to the tile floor and shatter...was there and alarm...nope that does not work either. So I made my first of over 10 calls to Cox and from that point on it was all my fault according to them...that this less than bata test system does not work as I was told it would work was my fault for not knowing about wind and motion detectors and trees...had they told me about any of that I would never had bought the system...so it is useless and it is all my fault it is useless...But having been a jet pilot for 45 years I know when something is junk and this thing is junk, in fact it is a totally useless piece of junk. Over the next month I even when to LinkedIn to find anyone responsible at Cox to ask for help which I did if any of you need to find that person just go to LinkedIn and search Cox...of course that person pushed it on to what they call the escalation team and they send out three techs which was by then the fifth time I had techs in my house for this problem...they did no look at my system but reported back to who knows who that everything was fine which is standard work for Cox...all anyone ever said to me anytime and and every time is of course I was told that I signed a contract and there was nothing they would do about it...So they never fixed it or stood behind their product in any way and while there is a lot more to this story you get the idea....Cox Sucks and as I told the VP of marketing as soon as I get past this stupid contract I will pull all my business...my $3000 plus annually TV and internet business plus the Homelife business away from them that day... read more

Read reviews here and kind of dreaded going. We where about 6th in line waiting. We got seen in 10 mins. We where moving and was hoping to save some $$ to. Brianna helped us. She was so helpful, showed us how we can improve our services, upgrade, change our payment date. We have a better service, more channels and saved over $100 a month. All dates sorted for the move. Happy to say very pleased. read more

This location is easy to access, in a complex in the Sunset Station parking lot. I was just there to drop off my cable box and router after cancelling my service on the phone. There were 6 or 7 people seated, waiting for the next available rep. I was asked to type in my name on a touchscreen (that, strangely, didn't work very well) and wait to be called. No big deal, just about a 10 minute wait. The folks were friendly and helpful. Just keep in mind that depending on how busy they are, you could be in for a wait. read more