Horrible experience. Went in for new service, waited forever. Rep tried to upsell me aggressively. No thanks! Walked out and went with competition! Too pushy for overpriced products. All this can be done over phone faster? Right? WRONG Even worse experience. Horrible company. Stay away! read more

The problem I have with Cox is not with the people. So far anyone I have ever talked to at Cox has been awesome. No, my problem with Cox is its service. 4 years ago when I signed up with Cox they were ok. No Verizon Fios, but the best you could get out here. Then came the data caps. If you watch a lot of streaming services, or have to download pretty much anything off the net, like a modern video game, these guys and their terrible 1tb data cap will kill you with overage fees. Sure, you can get unlimited now, for nearly $200 a month for just unlimited internet, which used to be $120. Right now, they are still the best in my area of Henderson, but as soon a century link gets its 1tb net to where I am, I'm done with Cox. And if I were you, I would be too. read more

This is the worst company to deal with ! They lie all the time about what deals and monthly plans you are getting . Then , when you get the bill , it does not reflect what they told you . So, I remind them that they record all conversations ..I tell them to listen to the recording , they say they don't have access. Im going to start recording them ,so I have it when they tell me the rep told me a different price and channels I get . read more

CUT THE CABLE. Cox is a perfectly named super zero. I Invited people over to watch the Golden Knights playoffs but all we got was Mecum auto auctions because of a "network outage". They couldn't get this sorted out in 3 1/2 hours? What a lie. When I called they told me to go to the nbcs website to complain. Isn't that what I pay Cox for? CUT THE CABLE. read more

Cox has been an overpriced, under performing monopoly in Las Vegas for years. They know that they are the only game in town for high speed internet, so they over charge for their product. I give them 3 stars as an honest review. They lose a star for price and a star for performance. Who cares about customer service when you only deal with them on set up.... There's a new game in town though... STARLINK!!!!!!! Woohoo. I just switched and couldn't be happier. I own my equipment and pay 100 bucks a month for up to 500 mbps download and mega fast upload speeds. I got 200 mbps upload on my last speed test. This switch will pay for itself in months, not years!!! Streaming is instant now.... The router reaches every inch of my home. Excellent!! Elon Musk is a genius! read more

A half hour wait to drop off their old router . Unbelievable !!! They make you wait for a receipt. Should have paid the postage to ship it back . They scan the bar code, so not sure why I need to wait around . read more

Sad how shitty you guys are during everything going on.. it's insane that I pay $130 just for internet! You guys never have new promotions to lower my bill.. called you guys said you were helping during this time let you guys know both me and my fiancé were affected by this.. you said you took $30 off my bill and would during this time you guys took $30 off ONE time then upped my bill right back up called today closed, chatted in spoke with Jadie Ann D and she was no help at all gave me number to promotions guy spoke with him he said he could not help said no promotions gave me number to your collections department who said they don't help with that they could extend my due date that's all then she hung up on me . You guys are literally doing NOTHING for the people affected by covid right now wow! #covid19 #coxishorrible #willcontinueposting #youguysarehorrible read more

*** If you need to return equipment, do NOT go to the Cox store and wait in line - all I had was an equipment return and I was quoted a ONE HOUR WAIT just to return equipment - instead, call Cox customer service and they will mail you prepaid return boxes for your equipment. *** Full story: Had to return a bunch of equipment from our office - account rep told us to return it to any Cox store. Problem is, everyone who shows up here goes into the same line. It doesn't matter if you're just returning equipment or you have a complex technical issue or you have twenty questions about Cox services; you get in the same damn line. So when I checked in, I was told the wait would be ONE HOUR - just to return equipment! And the staff here just don't want to help. I didn't have an hour to spare (I was on my lunch break since I thought this whole thing would take maybe 5 minutes tops) so I asked if I could make an appointment, if some other time of day was better for less waiting, or if there was any other alternative. The answer was always no, no, no. The manager even started lecturing me on how I shouldn't complain about waiting an hour because other people returning equipment were also waiting an hour! So I shouldn't complain because you treat everyone else like dirt too?? Worst thing is, I called into Cox customer service and they were more than happy to ship me return boxes. I got the boxes two days later via USPS and they already had FedEx prepaid labels on them so all I had to do was drop them off at the nearest FedEx Office. I didn't have to go to the store at all, and why the manager/staff at the Cox store didn't inform me that was an option just boggles the mind. Whether it's lack of training or lack of caring or both, I'm definitely questioning our company's patronage of Cox. BTW, I spend most of my time in Comcast territory and it's crazy that there's someone out there that does things worse than Comcast. At least Comcast there, despite notoriously atrocious customer service generally, has dedicated equipment return lines. They just scan the equipment and give you a receipt and it takes literally seconds. Amazing Cox actually expects customers to wait one hour just to return equipment. read more

If you thought long lines and wait times only happened at the DMV then you should come to this Cox store to waste an hour plus of your time. My equipment they supplied wasn't working so I came to exchange it. I checked in on the kiosk and waited, and waited and waited. Several people walked out due to the long wait and some turned around soon as they walked in. The person who helped me was polite and tried getting me out as quickly as possible which was appreciated. Hopefully nothing fails and I don't have to return any time soon read more

Worst customer service. I have them BECOS of internet. Service. U call them They hung up on soo they don't have to cancel I have to go to Stephanie. They provide me good customer service by krystal and Danielle 3/2. I go in to Cox store on Stephanie. Tony the manger telling me I m on promotion deal Internet and security. Again after telling them my bill was to be 120. It changed again this month. Every month I have to go there to speak to someone. When u call c/s they will sell u something. Everyone who with Cox please ck your bill every month. So wrong for promotion. It's catch to it. read more

Great service & friendly staff! Ruben helped me upgrade my service and clarified my plan. Just moved into a new apartment and was told that the apartment was already fitted for COX service. Called them up and started service based on the plan that they recommended. After a few weeks, I realized I wanted more. I called COX after doing some research about their bundles and told the representative what I wanted. After telling me I couldn't get what I wanted, how I wanted it and offered me a much higher costing plan, I decided I would be better off talking to someone face-to-face. Ruben was that face. Came in, signed in on their tablet and was helped within 10 minutes. Told him the same thing I told the guy on the phone about what I wanted, how much I was willing to pay and Ruben made it happen. Didn't try to sell me on things I didn't want, answered all my questions to the best of his knowledge and I walked out of there ready to start recording my favorite shows. Short visit, sweet deals! Just how I like it! read more

Cox Store - Clean and efficient! - Television Service Providers Near Me - Henderson, Nevada

Do not get COX, go with century link. These people will not listen to you on the phone should you have problems, they'll charge you $80 for a service tech to come out regardless if it's on their end an issue and make any excuse to add charges to your bill. Friends on Yelp, I pay $87.99 for 120+mbps download speed. I NEVER get above 40, and I have about 6-12 disconnections of my service/day. I call them to figure out what the problem is, they say it's on my end, I replace all my hardware, same issue. read more

I came here on my first day of moving to Nevada. I walked in to sign up for internet services. I was placed on the waiting list and was helped within 15 minutes. I told the gentleman I wanted the 100 Mb/s internet for the promo rate and he had me out the door in 5 to 10 minutes. The whole process was fairly painless and the self set up was idiot proof. Well... hopefully idiot proof read more

This place is such a joke. Here now waiting to bring back old box. As they swapped out new box that I had to install myself. Now al

It's been a bumpy road with Cox! I just moved to the area and was so sad that AT&T isn't out here, they've been the best! When I found out I had to get Cox I really dreaded it, I heard bad things and didn't have confidence in them especially when I had issues trying to setup an install date and the equipment, I was misled over the phone multiple times and would get the run around until I finally got the right customer service agent! The downfall is that you have to rent a WiFi router unless you go out and get your own, I'm not technically savy so I had no choice but to rent one for an additional $8.00 -__- Anyways I came in here to pay the bill and since it was my first time the staff was friendly enough to walk me through the process, they say they have an automated machine but it doesn't give change so you need exact change or use a credit/debit card. I also had to wait about 15 minutes before my name was called just to pay my bill, they let me know that typically you have to wait an hour just to get help! PSH! Ain't nobody got time for that! I guess I got lucky but in the future I will have exact change, mail it in or pay online! Staff is nice but this store is always busy and crowded so be prepared to wait! read more

Internet disconnects 20 times a day when im paying 140$ a month- its one thing to overcharge us in a monopoly market but to offer pathetic service is a reason to move to somewhere that doesnt have cox. read more

Finally cut the cord and went with YouTube TV after 47 years with cable service. Cox never got it right. Everything from being very expensive to faulty cable boxes resulting in tiling audio and video interruptions. Unfortunately, must still keep their internet service, which actually is very good, however like other products they have, very overpriced. But I expect ip's will change in the future as technology changes. And I will change accordingly. read more

Just to be clear I'm not rating their products but I'm rating their service at this location. I didn't wait too much even tho I was dropping off a modem. The associate (#89298), not sure his name, made my drop off quick and easy. Even walked me out. Thanks for making an impression. read more

The store is very cleanly with ample seating. The issue is, there is still no where to sit with the 30 min to 1 hour wait. The store allows for their products to be returned but if you want a receipt or proof you returned it, you must wait in the line. When you walk in the staff ignores you. There is an iPad stand in the front with some sort of check in to get on their waiting list. No one has greeted anyone that has walked in during my stay in the store. Once I was finally speaking to a person, he had decent manners. No hello or introduction but he wasn't rude. The process of returning the products took another 20 mins and the employee didn't speak to me once Dutro g that time. I don't know if I would be back. Cox should seriously investigate their customer service and support for the price they ask us to be paying. read more

This will be a hard review to rate. You see, when I moved I set up Cox internet as my provider. That was done over the phone and was easy. When I purchased my new modem/router and called in to set it up....everything worked perfectly. Fast forward 9 days. The old tenant didn't pay her bill. Shouldn't be a concern for me right? Nope...some tech comes out and knocks on my door and asks for the old tenant. I tell him she has moved and I'm the new tenant and new account holder. He then promptly goes away and 5 minutes later my service is disconnected. A phone call to Cox tech support shows I was set up as a roommate account....What the F??? So that all gets fixed, and the promise of a tech to hook up service next day is made. I visit this Store to show them my lease and again, they have to set me up as primary...so nothing was done the night before. They promise me everything is up and working. I get home, and still nothing works. I call them again and am told the service order was fulfilled. No, it wasn't....or things would be working. I'm then told a tech can't come out until Tuesday...6 days away. This is BS. Cox....get your act together. You fucked this simple transaction up from the start, and no one seems able to fix it. Why do you not provide customer service? Why does no one seem to make notes on accounts to document conversations from a previous encounter? I've had positive interactions with techs that actually solved the problems. The tech I spoke to last night....I think her name was Emily....completely useless. Back to the store.....when I arrived at 2pm, there were 8 names in front of me. They try really hard to be extra friendly...shaking hands and having personal conversations. That's nice...but I'd rather you were efficient and get things done so I didn't have wait 30 minutes to accomplish 2 minutes worth of business. And don't tell me my line is active and hot, and my service should be working....when of course its not. So in order for Cox to see this, and maybe figure out their customer service is crap....ONE STAR!!! No customer should ever have to wait 6 days to get service that was once working, repair and working again.....EVER!!!! Man I wish these places didn't have a monopoly and you could get some fair business practices. read more

Dishonest! CORRUPT! No customer service! I picked up the modem/router. It did not work. I called and spoke with Sierra who said a technician needed to come out and there is a $55 fee. I said I will return the box. She said they will waive the fee. Cox charged me the $55. They finally sent a refund check which was a fraudulent check. Our bank charged us for the amount of the fraudulent check and another bank fee for the fraudulent check. Thus, we were charged 3 times for a service they promised would be free. Cox is completely corrupt. I do not recommend this company to anyone. read more

This company is only nice to NEW customers. After 1 year of using their service they'll increase your bundle plan rate. Unfortunately we were not told about this when we activate our account. Instead we were advised that we get a discount if we set up an auto pay. We chose the silver plan that includes tv, internet and homelife. Sadly our security camera won't connect to the system anymore after we changed modem. I called tech support, followed their advise , still didn't work until I got tired of trying. Just recently our bill went up by 20.00 because our 1 yr promotional rate is over which we were not aware that we got the promotional pricing. Deception. We can't even change the plan thus we were advised to terminate and pay the fee. It's like a dead end for us. They don't value existing customers. Terrible business to deal with. They are just like ATnT. Greedy AF. Lastly, their tv channels are not fun to watch. I'm not Latina but I got numbers of Spanish channels. So if you're looking for a cable provider, don't choose COX. Cox sucks. read more

COX - this is what you need to do to get better - because, seriously, you guys are lacking. 1. Put people on with top level techs out the gate - this level one crap is ridiculous - techs that have to call you back every three minutes to find out simple answers just doesn't do - and techs that just read down the line of questions to "get to the issues" is just laughable. 2. Hire people that speak english - i'm not prejudiced against any race i just want to understand that damn person when i'm talking to him and know they understand me. 3. Set reasonable service times - i was without service for 24 hours, because of a splitter at the street, at no fault of ours. 24 hours with no service is UNACCEPTABLE, i run a company out of my house as i'm sure a LOT of other people do around the valley, and being down costs money, and potentially clients - and having techs and managers that DON'T understand the severity of that situation really pisses me off. the only saving grace is the actual tech that came to service - unfortunately he (other than working under your banner) doesn't even work for your company, hes an independent contractor through another company, so the praise really goes to them not you. Clean up your act COX! read more

If I could give zero stars I would. We joined cox 3 years ago and have been pretty happy loyal customers, had some outages here and there but for the most part happy but now our bill doubled out of the blue. When we called we were told our promotion has ended and there wasn't another one to offer. Being a loyal customer you would think a business would take care of that customer but nope. We definitely do not recommend cox for any services. We are discusting with this service and also the customer service we were given when reaching out about the massive change. read more

We had to replace our dvr and upgrade our WiFi, the line seemed long but they had the line moving pretty fast, only waited 20 mins. The staff was very helpful. read more

If I could give them negative stars, I would. They are absolutely the worst internet service provider. Their tech support is full of idiot that I think my cat could better diagnose the issue. I will never ever use cox internet and cable again - they absolutely suck! read more

I pay $100-$130 JUST for internet. We are a gaming home, so we chose the gamers package for internet. Constantly have problems. No one can play a game if someone is streaming Netflix, lag terribly to the point of being removed from the game. We have replaced both modem and routers and when we call to have someone down here they are here for 10 mins telling me everything is fine and it's not their equipment. If century link wasn't just as bad, I'd have a different provider by now. We also seem to lose internet completely around 1am, reboot everything and nothing works. It's like it gets turned off. The people who I speak to are always nice but my problem is never resolved. read more

I am not if something has changed however I can honestly say my service here was phenomenal and ever interaction I watched as I waited seemed to be the same with everyone there. My transaction was seem less or at least she made me feel that way. What I loved most was the reps at the end of the transaction walked their guests to the door and shook their hands. read more

Cox Cable you're a joke that Sarah person was awful I called because my Internet has been down for a couple days without noticed in as well last week without notice so I am losing days of work my son is losing day of school I don't think it's fair that I'm paying for something that it's not happening I advise Sarah if she can have a technician come out and service . She said it will be on the Wednesday the 20th that is three days without school in three days without work Without Internet are you going to pay my bills because I'm already out two days And another day on January 6 without noticed again that my Internet was down. I need resolution now. I don't need it for Wednesday the 20 I need it for today. I asked for compensation Sarah was only able to offer me 5.59$ what a joke I also wanted her supervisor name she said she couldn't give it to me I'm asking you guys I need this Internet fixed I am losing money are you guys going to pay my days off also my son can't miss any day of school he already missed two days I need someone to get contact with me now read more

Well I heard good things about Cox, but that was not my experience. We ordered service a week ago, they call us back 2 days later saying you were quoted to low$$, you need to pay more. Called again and I finally agreed to pay the higher cost, and then 2 days before appointment, they cancel, needed a verification? Did they contact us on our cells during the day?...No, so they cancelled appt. Talked to the supervisor and they were no help, seems like they think they have the only game in town not sure if I want to continue to deal with them ***Update*** well after talking to Cox supervisors and getting no help. Emailed upper management and things started to happen , so I'm always one for an update. Management at Cox made things happen and lo and behold I got my cable installed as promised on the day promised. I wish we didn't have to go thru all this but they finally made it right. read more

I was a customer for years. Should've canceled a long time ago when I dealt with a previous internet issue. They charged me $1,700 over the span of 3 years for cable services that I canceled with confirmation in 2018! They refused a refund read more

9 associates walking around and two at stations helping people been here an hour Even have someone signing people in when it's automated Poor poor service read more

Cox has been the worst service experience I've ever had, internet and beyond. I am a first time customer and opened a brand new account and somehow there was a $200 charge out of the blue. It took constantly calling customer service for two weeks to finally get credited back. I got constant run around, mis-filed claim forms, lack of notes on the account, etc. through that two week period. Once that issue was cleared they added another $25 charge related to the first $200 charge that had nothing to do with me! So two charges on a brand new account which have nothing to do with me and I am going through c.s. hell to fix these stupid fees. The connection itself has been fine, but If you can get decent service through any other ISP I highly recommend it. read more

Cox is the worst when it comes to customer service and the retention team is even worse. A person is told we can't do anything for you when your bill goes up and your never told it was a promotional period you had. Internet service goes off at random times all the time and are never given credit. If your considering Cox as your internet provider run!!!!!!!! read more

Absolute worst, I arrived 15mins before they opened at 10am (who opens at 10am in vegas), stood inline 8th person and still took over 30mins. All this just to return equipment. Thanks for wasting an hour of my day off Cox. read more

Did I enter a parallel universe?! This new Cox "store" looks like a T-Mobile or Verizon shop. They have friendly greeters that help you get checked in, comfy couches, and a huge video game console for kiddos/adults. The staff even gives kids help with the video games. It is clean, bright, and comfortable. Way to step up your game, Cox. read more

Cox Store - This no longer looks like a circle of DMV hell. - Television Service Providers Near Me - Henderson, Nevada

Suzanne is so friendly and made the experience so fast and painless to get an internet service set up at my house. I was discouraged by the 1 star reviews for the location, but upon arriving to the store, my boyfriend and I only had to wait about 15-20 minutes. We were 8th in line, and as we watched the list of waiting customers, it progressed very quickly. My motto is treat others, especially those in the customer service field, how you want to be treated, and you'll receive the most pleasant process possible. read more

zero stars doesn't exist so I guess we'll settle for one.. Cox, sucks Cock. literally, the sound always goes out, sound becomes inaccurate & doesn't match the show, or my recordings will just disappear! Never recommend.. read more

Horrible horrible horrible! 18 years with this company and they switch to this new Contour crap! Had it 1 month, 1 ...,9 problems now the living room roommate won't work. 2 days trying to fix it! Tells me a tech will be out tomorrow between (3-5) which is gonna ruin My Birthday plans! Then proceeds to say there may be a charge and I laughed and said hope you got insurance goes someone's gonna end up in The ER and it won't be me! I'm already paying over $200 a month plus a $3.88 rental charge for remote that doesn't work and trust me I can thrust a remote up pretty high!! read more

I walked in to get a cable to connect my new Contour box and signed in on the tablet. There were probably 50 people waiting in this small store. Employees were bustling around helping customers. A young lady was walking through the lobby checking in on customers and thanking them for their patience, trying to expedite their wait. I felt guilty chasing after her (after waiting 20 min) for my additional cable that I needed to connect and she immediately went to get what I needed and sincerely apologized for my wait. I want to acknowledge the amazing customer service she provided me and many others before me (and after). With Vegas (still) booming and Cox improving their services by upgrading their equipment to the Valley residents, wait time is expected but it's nice to have a sincere employee that understands the needs of their customer and goes above and beyond. read more