The person that is supposed to be welcoming and smile at you is like in a rush or simply don't want to be there. This customer service representative is bad , I would not give any start just for the first impression I got so far read more

Cox Store - Television Service Providers Near Me - Henderson, Nevada

RANT This is about Cox in general. I have never given a review this bad ever, but I guess there's a first time for everything. I would give this zero stars or less if it was an option. Problems with Cox since day one and I turfed their sorry ass out today. First 2/2 times they sent sub-contractors out when they repeatedly assured me it'd be a legit Cox employee. Problems both times. First contractor came like three hours late and wanted to replace lines everywhere, clearly it was to do a billing scam on Cox. I wasn't gonna fall for that or waste a full day with these idiots, so I sent them away. Second contractor showed up on time, was a nice guy so I gave him a chance, and he replaced one line inside and said everything else was A-OK. Service worked, for a bit. Finally the third time, they sent legit Cox guy out. He replaced the line that the second contractor replaced and ran it a bit further. Said my brand new modem/router was causing interference, so sold me on a $10/month rental one from Cox, assuring me no more problems if I went that route. Almost wondered at the time if that was rigged somehow. Anyway, he allegedly fixed me up. Now, again the cable isn't working. Tech support doesn't know what's going on and can't connect, so they say they'll send a technician out today between 8-10am. By 10:35, I haven't heard a peep from anyone. Called Cox to thank them for wasting my time and pulling a no show. Told them I'm cancelling. They tried to tell me there'd be a cancellation fee, but I told them I'm within the 30 days, so there is none, and they finally conceded that. Told them I wouldn't pay anyway and I should be going after them for wasting my time and not even providing me with the service that I actually paid up front for. At around 10:40-10:45, I get a call from a Cox technician saying the other guy was running late (you don't say!) and that he was just given the call to come by my place. Told him to forget it and that Cox sucks and I cancelled their shitty service. They told me to return the equipment to any Cox store, so I went to the one closest to my house, 10 minutes away. I get there and there's a sign on the door that says they don't accept equipment returns. So I hafta drive 20 minutes away to another stupid store that will accept it. Once I get there, they're packed and you hafta take a seat like you're in an Apple store waiting to talk to someone. I speak to the rep and they tell me I owe $10. I laughed and told them forget it and that the lady on the phone in loyalty department already told me I have an $89 credit. So they can't even get that straight. I dump out their shitty equipment and get the receipt. Go outside and call Cox's main number. Customer service says I have a zero balance and suggested I speak to loyalty again to make sure my service is really cancelled, since the lady I talked to in the AM doesn't seem to have her facts straight. I start talking to loyalty and get cut off. So I call back and talk to a different guy in loyalty. He tries to put me to tech support to resolve my issues. I explain to him (for the 20th time overall) that I already cancelled their shit service and returned the equipment and I simply wanted confirmation that it was indeed cancelled. He was finally able to understand my very clear explanation and confirm. Both he and customer service assures me I wouldn't get anything from Cox moving forward and that we were done. Bottom line... I've never been treated so badly and gotten the runaround by company, and repeatedly, ever. Their service sucks. They don't have their shit together whatsoever. Clearly they don't listen. Clearly they don't value anyone's time other than their own. And clearly I will never do business with this shit company again and I will let everyone I know about my experience with them. Stay away from Cox. They are a complete joke and waste of time. 0 stars or less if it was possible. And I'm willing to bet I'll hear from these idiots again. END RANT #cox #coxsucks #coxuckers #saynotocox #shitcompany #stayawayfromcox *** UPDATE DECEMBER 10, 2018 *** Cox saga continues. Just like I predicted, I knew I'd hear from these asshats again. Got an emailed bill from them for $178.xx. Called and the Customer Service Rep says he sees all the notes and that even the close-out was bad/wrong. Unreal. So now it's closed out they say, again. But is it? We'll see... Taking bets as to whether this will really be the end of it or not. Any takers? Can this company get any more stupid or incompetent?!?!?!? I'll answer - no. (BUT PROBABLY YES ACTUALLY) #coxisshit #incompetent #stayawayfromcox #cantdoanythingright #idiots #garbagecompany read more

Sorry no Haiku in this review. The only reason you have any stars is because there is air conditioning. Your employees do not greet customers when they enter. The wait times are ridiculous and guess what not enough seats for all the people waiting. It appears as though corporate had an idea of why they structure their store but for some reason they are keeping it a secret from the staff. In any case something isn't working and everyone is grumpy so either fix it or hire a consultant to tell you how. read more

I just signed up for their top of the line internet service and they told me to go to their store to pick up the equipment. I rescheduled my work appointments and drive to a location closest to me. It was closed. In the middle of the day, not due to COVID and there were no holiday issues or even signage. I then called the customer service number who refused to ship me my equipment. I then drove to another location across town the next day and again, closed. Now they refuse to ship me my equipment. Sooo I'm paying for a service I can't get equipment for. What a way to start a relationship. I even sent a message to Cox to fix the problem before writing this and they still refuse to help. I don't know what to do or who to write to but I have no problems telling everyone in my network and blasting this on social media until this situation gets taken care of. This is ridiculous and you can believe al the negative reviews, I do now! read more

My son and I recently moved to Henderson, went to the Henderson Cox store and Rudy Salazar helped us with exactly what we wanted. He was one of the best customer service people I've ever had, efficient, explained everything to us and we enjoyed the experience a lot......Thanks Rudy.......Delores and Robert read more

I guy name Adam, was rude, didn't help me and just to finish hang on me... That's their customer service Bad guy to be a customer service read more

I came in here last week to turn in my box and the workers were very kind and friendly. They went above and beyond to answer my questions about my cable services! I did not have to wait at all read more

Simple straight forward. Had to come pay a remaining balance and they have kiosk areas where that can happen. I love the quick response of the team members. read more

I went to Cox today to exchange my modem and surprised to find they moved from their Stephanie Street location. Now they are on Marks Street in the Sunset Station parking lot near Carl's Jr. 1. The wait- fairly efficient with a computer check in. Be sure to check in or you will wait for nothing. No more numbers, they call you by name. 2. Friendliness - very friendly and personable. 3. The ambiance - well designed store with plenty of things to browse and learn about while waiting. 4. Seeing that they have now security services and all there are one to if things to up-sell you on hat could be very necessary! 5. Bilingual- if you speak Spanish they have teams to help you. Wish I did as those lines went faster! Overall very nice. read more

Cox Store - Big and plenty of service teams - Television Service Providers Near Me - Henderson, Nevada

You try to call them for information on your bill the phone rings & rings & then they disconnect you. But if you didn't make your payment on your bill every month then you would surly hear from them. I have a year on my contract then I am done!!! read more

I turned in two of my locators and kicked my internet in half and now nothing works. From a customer when you were Prime, I really screwed.

That's what happens when your allow a company to become a monopoly they can give you the worst everything and you have no choice, as soon as a new company steps up everyone will jump ship read more

If you want to pay 200 a month for AWFUL service and constant extra charges than this is the place for you. Constant outages. Constant bs. And they trap you with early termination fee forn3 years. One of the absolute worse ISP services I've ever encountered in my 35 years. How do they sleep at night? I sincerely wish them the worst. I hope they get buried. read more

The service is terrible,super slow ,customer service is 1/10 they need more people to assist customers.And I feel like they should have separate divisions pickups,payments ,returns and all that .Thank you read more

Cox Cable is the Worst Cable Company to get as your Provider , at first your Bill will be low in the $100s and then it creeps up on you . I been/was with Cox for a couple of years , at first my Bill was $180 something then the next year it went up to $260 something and all of a sudden it was $293 and problems here and there too with the Cable . Well I quit my Cable and I got a Call from Cox , Automated of course , saying that I owe them $903 , oh yes you are reading this right I have to return the Boxe's and I pay what I owe , which is Not $903 I still owe them from last month Bill a total of $103 and that is all they get from me read more

I'm a long time lurker and first time poster. I came in today about an hour before closing. Although there was a really long line of customers, Gilberto was very friendly and attentive to my needs. I'm rating my experience as a 5-star solely based on his exceptional customer service. read more

Wow. Run, just run. Do anything you have to do to avoid starting a relationship with this company. Service cut out every day when we had them. We've spent dozens of hours just trying to cancel. We cancelled 25 days ago and sent back all our equipment, yet they are still charging us for internet and phones today. We tried again today to get them to shut the account down, we've signed docusign cancellation forms and still, they say they have "internal errors" on their end with processing our cancellation and still charging us. It's INSANE!!!!!!! read more

Joke of a company, joke of a location. They moved from a bigger store with a large parking lot to a smaller store with a parking lot you're sure to get into an accident in. People sit around like cattle for hours waiting for help. COX, you bastards charge enough to get ADEQUATE help in your stores! Hire more people! Shannon, the joke of a ''manager'' was walking around with a clipboard taking inventory, while the whole entire store was filled with people needing to be helped. She is useless and should be fired immediately. COX has horrible customer service, and THE rudest Manager, Shannon, that I have ever run into. Hug your clipboard, baby, it's all you've got. read more

I needed to change my service plan, and really wasn't getting the help I needed through phone customer service. I decided to head in, and cancel my service, pretty frustrated with this company. Well, then there was Skylar. He listened while I explained my needs, got me exactly what I was looking for, got me the monthly bill I needed, and really tweaked my service. Good job Skylar, and thank you for your help. read more

I had Cox Cable briefly three years ago. They told me many lies too. I was promised twice as many channels as I got and half the channels I did get were in a foreign language or shopping channels. Why would I need to pay for channels that are 100% advertising? read more

This internet has made me wanna kill myself with how much it fucks up while I'm either gaming or working. How the hell does the shit go out for 10 seconds every few minutes. FUCK YOU read more

When you call the store there is never an answer. Rings twice and goes busy. Disappointing.

I just moved to Henderson, ordered Cox service for my home at approximately $100 a month. A week 1/2 later i got my first bill for $191. I called to figure out the deal & nothing could be accomplished because the representative & the manager were both so rude and condescending. The integrity of this company has already been compromised. I refuse to do business with people who lie, steal and defend their actions when they're wrong. What's wrong with people anymore?! Looking for a professional company that will keep it real read more

Really fast and friendly service. Able to help clients quickly. Good location. Ample parking

If I could give this company 0 stars I would. They are absolutely horrible. Their service isn't even sub par. I have the supposedly fastest internet that they have yet I can barely get any streaming services, that is when it's working, which half the time it isn't. They try to tell me it's my equipment, which is actually their equipment which doesn't work either most of the time. Their prices are much higher than any other service, why? Because they are the only land based service in Las Vegas so they can charge whatever they want and people have no choice but to pay it. I live in an area that satellite based services have trouble getting a signal so I can't use that or I would. And yet again it's 2am and my internet connection is down when I have to do work on the computer for work tomorrow. I'm so glad that I have their premium package on everything because I love giving away money for services that I can't use. Another cool fun fact: if you use their equipment not only do you pay a fee for that, but if it stops working and they have to come out to fix their equipment that doesn't work or the line or whatever it is, you have to pay for that too. Which seems insane to me since they only give you refurbished equipment that doesn't work anyway. Almost 300 a month for tv and internet isn't enough, they have to dig even further into your pockets to take money that they shouldn't be taking in the first place. I'm glad I got the service plan instead which adds something like 8 bucks a month because I have to call them out 3 or 4 times a year. Maybe I should buy stock in the company because they keep finding new ways to charge for whatever they can. Next is going to be those paper shoe covers that their employees wear when they come into your house so they don't track mud in. Maybe the internet will be back on before I have to go to work so I can finish my work, but I'm not holding my breath. And if it was a once in a while thing, ok, but no, it's an almost daily thing. And they can't say normal routine updates because that happens at 6 am. Please get some competition for these guys so that they can't charge whatever and give you sub par service. They would actually be forced to take care of their customers. A loyal customer because I have no choice. read more

Never again. If I could give them a -3 I would. Gauging me for $175 a month for TV and internet (no premium channels at all) while they offer new customers $60 for a faster internet, more TV and phone or home security their choice for SIXTY a month!! Here is me, barely hanging on at $175 watching garbage TV and surfing far slower than a new customer using an antiquated modem that they are renting me. I noticed it when my bill went up, so I stopped to look and they had removed a $15 loyal customer credit because it "expired"! I have been a customer of Cox for over 20 years and they remove the loyalty credit? What am I over loyal? So I take my cable TV box and cable modem (that I have rented for $8 for close to 5 years at a tune of 400% markup yet never owned) and I am standing in line at this place when I hear them signing up a new guy. They offer him for $60 a month more channels than me, faster internet then me and either phone or home security ....and I am paying $175 for tv and internet? What the hell is going on with this company? I could not be happier to be free of their cable box and cable TV garbage. Now I am using a torrent TV, Apple TV and Netflix with NO COMMERICALS mind you. I am just disgusted, disappointed and feel totally gouged. So my closing bill? $195 ...........bastards. read more

We cancelled service at the store on 1/26 and paid the final balance. It was supposed to be turned off at the end of the billing cycle (1 week later). However, they didn't post the work order until a week into the billing cycle and they say we no owe them money. We have all the documents to show our activity and intentions. Using the "text" service was no help. They told me to go to the store, but I do not live anywhere near it now (500 Miles away). Filled a case with the BBB. Cox is as bad as any cable company and have shady practices. read more

Wow! This place has so much negativity. There was a waiting line the entire time I was there. Lots of upset people. Most of the customers were canceling service and returning equipment. I wonder if Cox knows that cable is dying? Why pay $100+ a month for so many channels you never watch. Times are changing and cable is dead. You can just pay for HBO, Netflix, Hulu and such through their apps. Customer service was slow and it will be interesting to see how much longer they stay in business. read more

Cox Store - Television Service Providers Near Me - Henderson, Nevada

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Seems obvious the management at Cox does not care about customer service and perceptions. Story is too long to waste time on and no options so just vote 1 star in hopes someone might care. read more

Worst decision I made in my entire life was to get the alarm system, worthless and overpriced junk.

Review is for Cox service in Henderson. Just canceled it after 6 months and got smacked with pretty hefty early cancellation fee. Thanks God there is WeLink service now. With Cox I'd often go over their data cap (charged extra every time), had regular service interruptions in the middle of the work day - sucks for working from home. And of course never got close to my plan's max speed, 500mbps - half that at most. Those are all predatory practices which they've been getting away with for too long because they've had no competition read more

I stood in line for about 25 mins out in the sun. We were then taken inside where they are separating parents and there kids from their parents because of "COVID" The employee was very rude and disrespectful. He basically said your kid can go sit on the couch and you can stand in line or not get helped at all. They really don't care about you or how you feel about how they are doing things at this store. You basically stand on a circle till you get screamed at to move up by rude employees they adjust you and whoever you came in with whether they are child or adult. So by adjust I mean they move you around and tell you to stand in different place for about 45 mins. Once you get to the front of the line you are then greeted by a disrespectful employee yet again. Truly I find it disgusting that you are telling parents what to do with there children and telling them if they don't they can leave. One of the kids sat there crying while my kid looked at me like why am I over here?? Luckily my kid is older. Came in to cancel my service glad I did because this company is horrible as a whole. PARENTS BEWARE!!! If you want to leave with a crying kid then stop by this horrible "Business" read more

Cox Store - Television Service Providers Near Me - Henderson, Nevada

Easy bill pay option and explanation on how to use their kiosks and the female associate with the cute St. Patrick's day manicure was friendly and super helpful. read more

This has to be the worst Cox store. So many people waiting and the service reps take forever to help people.

Guy was unprofessional couldn't get his computer ready which was should have been ready before opened ask him to help me with making it a paper Bill instead of an email and totally ignored when I asked him and when I asked him again he ignored it like I didn't ask him before worst possible person that works there read more

Hi give Cox cable 0 out of 10 for no good customer service I have been overcharged and been with them for the past 23 years and now I've canceled my service with them 2 months ago and they are still charging me! read more

There's absolutely no possible way I could recommend Cox Communication to anyone with how they have handled my situation. Moved into a new house a few weeks ago and have been trying to get the internet switched from my old place to our new one. Before we moved I went online and followed the steps for moving your internet service and even called to ensure everything was done correctly. Now I have no internet service at our new place. I called last night where I was bounced around several different departments for over 2 hours. When I thought we got it all transferred over the rep said she needed to forward me to the IT department so they can activate my equipment. She transfers me over and instead of getting transferred I get hung up on. So today I call back and again I'm transferred over and over again. I have to pay a $50 deposit for the equipment I've had for months now, and no it can't be transferred over from my last resident. If your thinking well that doesn't make sense, good. We are all on the same boat still. Hours go buy and I finally get to someone that says he knows the problem and is fixing it right now. Well another 45 minutes go by and the rep says he's also on the other line with a co-worker and they are sorting all of this out. Apologizing and ensuring that they are almost complete with everything. Over an hour & 1/2 goes by and the rep comes back on the phone and just hangs ups.... I honestly just want my internet back on. I tried to do my part to ensure this exact thing didn't happen. My kids need it for school and I need it for work and schooling as well. I've called every number/department to try and get my services back on but for some reason I can't. I've tried making a whole new account with a new contract, paying it up front and all. Still I can't get internet to my house. I am throughly not impressed with Cox Communication and how they treat their costumers. read more

Cox cable providers provide terrible service I have internet and For the past month my Internet has gone down at least 2 to 3 times a day daily and when you call them which I did today because it's been going on every single day for the last two weeks that it goes out three times and it takes about 15 to 20 minutes for it to come back they tell me there's a power outage today OK what does have to do with yesterday and the day before and the day before that they refused to acknowledge that and just tell me that well today there's a power outage how is that helpful that doesn't resolve my issue on going issue you pay $150 for Internet service that doesn't even work read more

The store employees are competent, the problem with the store is that what takes 5 minutes with one of their reps can take an hour and a half waiting for a rep to see you. COX really is the only game in town but if you don't buy all the services they offer they'll stroke you. I pay $81.00 a month just for internet. Also be aware of their overall pricing. Whatever offer they give you on a two year deal, your bill will increase by about 50 to 60% the second year. It's too bad they rule the market in Las Vegas. read more

Horrible experience. Went in for new service, waited forever. Rep tried to upsell me aggressively. No thanks! Walked out and went with competition! Too pushy for overpriced products. All this can be done over phone faster? Right? WRONG Even worse experience. Horrible company. Stay away! read more