Internet is always going out. Horrible customer service. And for some reason Internet prices are about $50 a month more in Las Vegas then using Cox outside of Vegas. Rip off read more

Got what I needed, they returned my old equipment no problem. Paid my bill. Pretty easy, fast, efficient. I would definitely go back in to store because of environment. read more

Went in to cox store about over a week ago to rent a modem. Got in and out which was great. The guy (forgot his name will update later) that helped me was nice. He said he got me a deal on the modem rental which was fantastic. I get home and a week later I get my bill and it's tripled. UPDATE: Cox them self changed my bill saying I had a promotion that ended. I don't know why it takes multiple calls and 2+ hours with retention to tell me a promo ended. The guy at the store was good and super helpful. He is a 5* for sure. read more

Ian helped me today and he was exceptional. He was professional, friendly and provided great service. He took his time to see if he could provide me with a better billing price. Unfortunately that couldn't happen until October so I'll be back to talk to him then. He also apologized for last weeks inconvenience when the store was closed due to a fiber optic problem. read more

Service has gotten a hell of a lot better then in the past, was in and out really quick switching out my modem and returning some equipment

This is the worst company ever do not get cox .. you will regret it . It's been months paying and contacting them for help and I haven't had Internet ever read more

Cox Store - Television Service Providers Near Me - Henderson, Nevada

Cox stores just like Cox cable, have a very pour understanding of customer service. My prescription is that Cox thinks the customer exists to serve there need for ever increasing profits. Most consumers are willing to pay a fair price for a quality product. However Cox and it's subsidiary companies can't seem to grasp the concept. Do yourself a favor. Don't get involved with this company. There are better and more cost effective alternatives in the market place to receive your entertainment. read more

Absolutely horrible service. It's been a week of their service and haven't even been able to use it. Tried going into the store for help. Waited in 112 degree heat for 40 mins for them to just say here is a 1-800 number, bye. There was a lady going person to person in line who asked why I was there. If it was a simple 1-800 number, why didn't she just give me that? Such a waste of my time and still don't have my answers. Worst service provider I've ever had to deal with. Update: it's been 2 billing cycles and I still do not have any internet or cable. Smh about to cancel and go elsewhere. read more

Cox Store - Television Service Providers Near Me - Henderson, Nevada

Staff is rude and bothered. Customer service on Mark's sucks!!! The only employee that's ever nice is the greeters. Trouble shooting or questions on billing can't be answered so basically only stop in to drop old equipment or your money. read more

I have been a Cox customer for over 30 years and the service has changed for the worse as time goes on. It appears to be a network and companywide decline. For about a month I have not been able to get the premium channels that I am paying for & the internet is constantly going up and down. Daily I receive messages that Cox is experiencing network problems. I have spoken with a couple dozen tech support specialist from locations around the world and none of them have been able to correct the problems. Two on-site Cox tech specialist have visited my home and tested all my house cable & all connectors have been replaced. On 3-22-23 the Cox tech ran a cable from the street tap to the cable box which proved that the problem was not the house cabling. Over the last week I swapped out all three cable boxes three times so that proved that it was not the cable boxes. On 3-21-23 the sales associate at the Cox store on Mark's in Henderson disconnected my home phone number I used for over 30 years while issuing new cable boxes (hopefully in error). In summary: even though I am paying for phone, internet & all premium TV these services are either gone or not correctly functioning. Cox has no time estimate for correcting the problems and I was told several other customers in my area have the same problems with premium TV services. On 3-22-23 I spoke to my brother in Arizona, and he is having the same problems with COX. How can Cox justify constantly raising rates when they can't provide the services, they are charging you for? Our city and state(s) need to allow competition and stop giving Cox the sole monopoly for cable services. read more

Always easy n out used appointment time to assure it. They really do look to give us vest solution. read more

Teddy was my cashier/sales guy today 3-17 around 5:45pm. He was very professional and helpful. I came in to get a new modem, I upgraded. I first talked to someone through a chat online. They didn't warn me ahead of time I had to make a down payment, but it's all good. He was very nice and it only took about 10 mins. Great customer service skills, even the lady who greeted me and the guy that was next to him that helped a older gentleman that was clueless on a plan were all great. Thank you! read more

They were surprisingly busy, had their doors propped open, had sanitation stations available, there were stickers on the floor for social distancing guidelines. Customer service was quick, there were greeters and associates to help get you in and out. I just don't like the way I was spoken to, I felt belittled. I asked for "mesh pods" to help boost our WiFi from our new modem that I picked up. The associate said I would have to get mesh from Best Buy and that they didn't have them there. He said they only carried WiFi Pods. Well it's the same thing. I told him yes that's what I'm looking for then he went on to correct me and say that they're called WiFi pods. Whatever! Otherwise, a pleasant experience. I didn't stick around to look at anything else or ask any other questions. Didn't have to pay there as they will bill on my next statement which means I didn't have to unnecessarily touch anything. read more

Alright, I am willing to revise my review if facts change later, but for now: I just moved to the area and was told to pick up some equipment from this store, before 6pm. I arrived around 3pm and they were closed. I called the Cox customer service rep and they were as surprised as I, that they store was closed. Now I am to come back tomorrow morning and trying again. Again, if new insights pop up, my review will change. But, until then, this is it. read more

Cox is the worst company ! We've had outages after outages . Not accommodating with technicians ; when you're faced with either cable or internet issues , you'll be stuck with a 3-4 day with no internet and cable without sending a technician in a timely way. You'll have to wait 3-4 days until an incompetent technician shows up . They also keep raising their rates on a constant base . COX SUCK read more

Stopped by too drop off un necessary equipment foe a self installation!!! Called several times for assistance spoke with Tara, David, Mercedes, Amy and no luck !! All employees are just looking for the benefit only they don't care of the customers who pay the bills every month so they can have jobs!!! The customer service has gone down the drain they don't pay attention too your needs as a loyal customers since 2009 !! Really considering taking my business somewhere else were they value us customers!! Had order the return label several times finally arrived today since may ??? Store is closed no message, no note on the doors or windows !!! Number on the door does not help at all no one answers , no direct line , gives you the options for a live agent and the call disconnects??? Worst customer service ever!!! read more

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Let me be clear, the people who work here are awesome. Cox Communications as a company is the most vile, abhorrent company I have ever seen. They're an incompetent internet service provider, living on borrowed time, for a service that they continue to raise rates for. I was promised my rate would never change, then 3 years into my service, they claim my "promotional rate" ended, but they can't tell me what "promotion" I was ever a part of. They simply raised the rate and threw an excuse at me without explaining the truth, they are charging me more because they can. I currently live in a geographically restricted area that doesn't have the convenience of having multiple service providers, so it's Cox or 10mbps DSL. I have requested every other service provider to alert me as soon as they are available in my area so that I can break up with cheating, lying, deceptive, price-gouging Cox. Please shop the other providers in your area and seriously consider avoiding any association to this greedy, awful and dishonest company. Once again, the customer service personnel are wonderful. It's a shame that the company doesn't provide the staff with the tools necessary to rectify the awful lies and deceit the company practices. read more

This Cox Store is the absolute worst. We just moved from another state and had to have this internet service because the apartment signed up with them making this our only option. When we went to go pick up our router and cable box they were uninformative and rude. They asked to see our lease to prove we lived there and tried explaining if we could show them on our phones but they demanded we get a hard copy and I find that tedious and full of crap. The workers here care more about making a sale and that's just so dumb. What is the point of hiring people who do not know how to set things up correctly. To top it off this place does not even answer their phones! We have been trying to get a hold of someone there but it goes straight to voicemail and it just makes me wonder if they just cut the lines and call it a day. The worker just activated the service under our name and said nothing. Turns out the service also has an account and the worker did not link the account to our service. This company states that they care about our privacy but the old tenants have more access to our internet and they seem to not care about that. We just want our account number assigned to the right people and to not have to go in person to do this because they wasted so much of our time already. I highly recommend finding other internet providers, Cox is not it read more

They will help you if you upgrade you're service but if you want to down grade or cancel because bad service they will offer you 40% but not address or help correct the problem. Cox is the better internet provider but you will pay a premium for the service and if you have problems with the service you have for what you're paying for you will need to pay more to get it but when I did that I did not see an increase in connectivity just in what I was paying. Want to cancel you need to bring in the equipment for them to help you. read more

I really can't stand Cox! There service is horrendous. Why can't I speak with a LIVE PERSON! Once my contract is up, I'm done!!!

They are the worst service providers. We switched to AT&T for 1/2 the price and 4x the speed of internet. The cox lady asked me what she could do to retain my Buisness... I told her honestly I would not take it if it was free it's so crappy. Up your game cox. Come on read more

Worst company I have ever in my life encountered. Cannot believe the audacity of them. Constantly saying there's nothing wrong but my internet goes on and off all day. My tv service is a joke like I'm back in the 80s with 13 channels only working. Their pricing is outlandish for the quality of service provided. Their customer care over the phone might as well be the sucker fish on the side of a tank because he didn't know anything and in store you might want to train your associates to be more understanding when we ask questions. The monopoly of Cox needs to go, I cannot believe the providers I have in my area limits me to you. Total bs and I regret my move because of you. So my last conversation with them went like a comedic strip, My I hope internet kept rebooting. Cox= I don't see any issues in your are. Me= well my box keeps rebooting and says I have no service. Cox= well did you try restarting your box Me= of course that's what we're taught before we call Cox= well I don't see any issues with your service on my my end Me= seriously I can't watch anything now Cox= let me try rebooting your system ok Me= ok Cox= nothing is wrong on my end Me= serious it's still buffering Cox= well maybe you should reset your box Me= you just said you did that Cox= I can't do that from my side Me= are you serious you just said that you were resetting my box Cox= we're having technical difficulties at this time I cannot believe this. He sounded so stupid. Once I figure out a better solution I will no longer utilize this company. Take caution. Sadly out here not many choices. read more

Customer service is horrible. NEVER on time. OVER-PRICED cable, OVER-PRICED internet lying, pieces of crap. They have a monopoly..... wonder how many politicians are getting kick backs?????? read more

They are seriously the worst company with the worst service and a good ole 'screw you, you've got no other options' attitude. I pay for gigablast, and it hasn't worked in a year. It drops out constantly booting me off of our lives often. Everytime I call them, no help. Then they lied to me and said I had to purchase this upgrade for a technician to FIX THEIR CRAPPY service. I called the paid service for over a month several times, and yesterday, the tech said, 'that's not what this service fixes, we only fix malware on your computer' What!? Fix my damn internet!! This has been going on for a year!!! read more

I just been having a horrible experience with Cox You call and they keep transferring you and you try to talk to a manager or supervisor the same situation The connection to complete program it's a hassle just horrible horrible customer service read more

I have been a Cox customer for year's! I did leave for a few month's a couple of year's ago due to the amount of time I was spending rebooting my modem. The other company was just as bad so I returned. At this moment I am regretting that decision! I work from home, having my internet work is a must! I returned from an appointment about an hour ago. Cable TV & internet are BOTH out. I spoke to 2 sweet ladies that tried helping. Not being satisfied with, "you have a tech appointment tomorrow", I asked for a Manager. He "explained" that their was a problem in my neighborhood & there showed 10% of us did not have our issue fixed so because of that they couldn't do anything other than provide me an appointment for TOMORROW! SOOO it's ok for 10% of your customer's to be without service for an extended period of time? I pay OVER $270 a month for crappy customer service!! I am in real estate & work from home!! I will be sure to tell ALL my client's & team agent's to NOT utilize or recommend Cox!! read more

Cox Store - Cox cable - Television Service Providers Near Me - Henderson, Nevada

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Horrible wait times and customer service !! Definitely needs better system and way of doing business ! Small services and equipment returns or exchanges should be expedited instead you are put in same line as new customers or customers with troubleshooting problems !! If you are already a customer and have been a loyal customer for years and need a simple service I feel that your needs should be expedited , and this way of doing business definitely falls short of any sort of customer service !! read more

Amy is THAT chick!! I walked in here really stressed out about getting service started and she took care of us super fast. She found every discount and got us upgraded so much from the last time we had service with Cox. They are really lucky to have her in there because she was overall very personable and professional. Thank you, Amy! read more

Called to set up service everything the customer service rep that was a mistake never ended up getting after getting up early a service tech rescheduled after complaint to the next day technician did come out had a lot of issues trying to figure out the phone service on our smart box he finally did left I was satisfied that everything worked but the sloppiness of all the coaxial cord cables inside the smart box look like a pack of snakes very sloppy job!!!!!!!! read more

I felt the need to leave a review because we actually got great service in a timely manner. Yes, it was super busy in here and there were a lot of people waiting. Susan helped us open an account and she explained everything and even took the time to Google stuff for us. She was forced by us to spend a lot of time explaining everything and showing us extras and she never seemed annoyed or bothered. read more

If and when you have an issue, their customer service department will place you on hold until it is time to clock out. I know this from experience- my husband was on hold for 3 hrs (yes, you read that right THREE hours!!!) just for them to transfer him from person to person . Does ANYONE get specific training to do their job?!? Long story short no resolution has been made on their part to help with our issue! Which is a pretty simple issue or at least should of been easily resolved. DO NOT get cox. Unless you want spotty service , shitty customer service and the run around anytime you have a question or issue! (Side note had to give a star otherwise couldn't post this review... ) read more

I was quoted $369.00 to transfer my internet and tv to my new house in Henderson. I was transferring service about 6 miles from where I was moving from. Cox charged me $1,135.00 to transfer my services. I was told to turn in my year old equipment to the Cox store. They charged me with the returned items. They finally gave credit for it. Now I owed them $996.00. They would not disconnect my service as I requestEd. They said I had to pay the bill that day or be sent to collections. I returned the new equipment which disconnects service. This is no joke. I paid the $369.00 they quoted me originally. They are harassing me about collections still. I suggested Cox do what they needed to do. Small claims court is up coming. read more

Horrible service. My TV's have not been working for 2 weeks. An appointment was scheduled. We stayed near the door all day waiting for his arrival just to see at the last hour the appointment was canceled. Technician said no one answered the door. I reviewed our cameras and he stood outside on his phone. Didn't bother to knock or ring our doorbell. Mind you all our cars were in front of our garage. I called back and they rescheduled for a couple days later after clearly letting them know I was going on vacation and had a guest house sitting. I cancelled after they scheduled it anyway. I'm trying to get them out here again, but they want to spend my time on the phone trouble shooting again and again. I spent countless hours frustrated beyond belief.I clearly see that I am not alone. You would think after a few bad reviews they would try and fix the problem. SMDH read more

No say hi go ahead and sign your self in for service. The only thing I've heard is employees calling out names. No has been the least bit punctual. Just looking forward to leaving this place as soon as possible. read more

Cox Store - This is who greets you upon entry. - Television Service Providers Near Me - Henderson, Nevada

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After reading some of the reviews on Yelp I was a bit hesitant to use this office. However, it is the closest to my home. I found the service there to be great! We we're warmly greeted as we entered & after a short wait, less than 10 minutes, Tiara spoke with us. She patiently listened to our situation & answered our many questions. She set up the appointment for a technician to arrive the next morning. At 8:30am we received a call from D. Crockett giving us his expected arrival time & he was here when he said he would be. Placing booties over his shoes to protect our floors, he looked at our existing cable equipment & locations & went right to work, installing the new gear. Once he was done he explained how it all operated, & set everything up & again patiently answered our questions. I recommend this store to anyone in the area, but recommend you arrive early. They can get busy. read more

Cox customer service has the nastiest and most incompetent people They don't hesitate to raise their prices, but when you call them with problems, they have no idea why the equipment is not working. They are so clueless and stupid. read more

We had a very good experience with Jenelle. She was a tremendous help. She was very patient kind and caring. We will be back and ask to speak with Janelle every time we come. Thanks for your service, you went above and beyond. read more

I'm very pleased with the customer service here today. Everyone was very pleasant to me and the others around me. I was helped by Skylar today and he really made sure i was a happy customer before i left and i honestly came to return my equipment. He was very knowledgeable and a true gentleman. I truly appreciate that because he saved me a lot of stress from switching to a different company. Thanks. Keep up the great work! read more

The person that is supposed to be welcoming and smile at you is like in a rush or simply don't want to be there. This customer service representative is bad , I would not give any start just for the first impression I got so far read more

Cox Store - Television Service Providers Near Me - Henderson, Nevada

I have been so fed up with cox to the point of furry. But they are the best in town and so what do you do. I do have to say that the people you speak on the phone with....while polite as hell and sound like they know what they are doing - need to all get their shut to the same page. I always get different advise, different stories, different answers!!! What makes me the most furious is that I'm told one thing and it turns out to be something else. This has gone on for over the 20 years that I have been a part of the cox network. The reason I'm writing this is that after exchanging the modem that was put in wrong and worked worse then the old one that broke down. The guy at the cox store was fast and did exactly what he said and made life easy for me and for that THANK YOU. Came home and put the new modem in and all went smooth for the first time with cox!!! read more