Angie was so helpful and awesome. She helped me chose a new phone without gimmicks or pushy sales…read moretactics. She was super patient updating my new phone from my ancient relic of a phone. She never made me feel rushed even though my phone took forever to set up. Thank you, thank you. Great customer service!

Over the course of a few days, David had interacted with this store. He had paperwork. There was a…read moreset possible contract. I was not enthusiastic but I wanted him to feel good and how bad could it be? Why do I continue to challenge the universe to show me its bottom? The coverage was awful which led me to look at the email confirmations from the store at which point I discovered that they had misrepresented every aspect of the deal-- which they suddenly refer to as "an estimate." Despite seeking to cancel for sound basis and within the first 24 hours, we have been run around town "you need a corporate store!" (It is a corporate store) "manager will be in at __" "nope! Manager will be in at __" "only manager can waive the restocking fee" "only customer care can waive the restocking fee" the restocking fee is because the phone can't be resold because you opened the box." Etc etc yadda yadda... Selection? They had very little. Value? That's a negative. "The first bill is always twice as much" (the monthly bill we would end up with is much higher than we had agreed to in the contract, the first bill was to be more than twice.) Then they used "per diem" in a way that indicated that they had no actual definition. Honestly I feel as if we should have walked out when another set of potential customers threatened to kill a salesperson and then left. They had been on the phone waiting for customer service and the call was dropped. They might have been there for hours. One walked up to the salesperson who was working on them and told him. He was playing on his phone and continued to play on his phone but also started laughing. The manager went in the back and hid In the end a regular employee was able to waive half the restocking fee and refund some of the tax paid on the returned phone. That was the first and only honest employee.

Eddie C. went above and beyond in helping me with my visit at the store. He was knowledgeable and…read morerespectful. Happy that he was the one who helped me today. Thank you!

I went in today and had an absolutely amazing customer service experience with Genesis. My personal…read moremodem stopped working shortly after the warranty expired, and I wasn't able to purchase a new one right away. I went to Cox expecting to have to buy a replacement, but Genesis explained my options and showed me that I could use a modem through Cox for only a $15 monthly fee until I was able to get a new one. What impressed me the most was how she took the time to review my account and show me ways I could actually save money. She explained everything clearly and demonstrated the changes in a way that was easy to understand. She was patient, knowledgeable, and genuinely focused on helping me find the best solution. Customer service like this is rare, and Genesis is a great example of what outstanding service should look like. I truly appreciate the time and effort she put into helping me today.

came in today to get an upgrade on my phone, I was approached by Michael with a worm smiled & asked…read moreif I've been helped then immediately assisted with My Phone. I asked him to explain the differences of the upgrade & and if it would change the amount of My Phone billing plan. He took his time and explained everything to me thoroughly. I just recently also purchased a iPad that was having calling & texting issues with ,he sat with me and did some troubleshooting on my phone and iPad and got it to work perfectly. He also sat with me and helped set up My Phone and let me know about my memory storage and why it was running slow. I love my new phone ,This was my first time in this location, I deeply appreciate the great customer service. As well as how clean the store was and they definitely had all colors of the new iPhones in stock which was a plus thanks again Michael for your great customer service.!

I first want to give a huge shout out to Kayla! She is so calm and patient. I was extremely upset…read moreabout an issue that I had and she remained so sweet and so understanding in the situation and I am honestly extremely impressed in her de-escalation skills because I was furious and I feel bad for being so rude to her lol She did an amazing job at handling the situation and shout out to Edwin to getting this issue resolved so effortlessly. I highly recommend this store and again. Thank you Kayla for your patience, kindness and understanding! You're the best :)

If you go here, cross your fingers that you get Robert! He was super nice and helpful with every…read morestep of the process. I had decided it was time to upgrade my phone randomly one day and it happened to be the day the Iphone 14 was released (I had no idea). Once I found out I started calling around to any AT&T store near me to see if anyone had one in stock so I wouldn't have to wait for shipping. Called maybe 5 stores and they all weren't helpful at all. Most just told me they're out and to order online. But when I called the Wigwam Center the associate (idk who I spoke to on the phone) was actually helpful. Not only did they recommend which shop they think would be best to check in at but also stated that if I wanted to come in to order one they would do free expedited shipping! Later that day when I went it, I was helped by Robert. Robert made the process easy as can be! He processed my order right away and said it should be here in 2 weeks then to just come back and he'll help me set it up. The phone ended up coming in a week later. So even though im good with tech and could have set it up myself, I decided to just let them do it to make sure everything was done right and that my old phone was ready to be shipped off. When I came back to switch phones I was lucky to get Robert again! He took care of every step, I didn't have to do anything. He made it very easy and in a matter of time my new phone was good to go and my old phone was ready to be shipped back.

Went after work to get internet for my recent move. Both men there were busy with customers. I…read morewaited my turn and there wasn't a check in line most ATT stores I've been in. I listened to the interactions and the younger one hardly ever let his customer finish a sentence before he would talk over them. The older man seemed to be doing well and his customer seemed very happy. When it was my turn, I got the younger one and told him my situation. Sounded like he had a great deal in mind but then disappeared in back and never came back. I took a seat and waited. Then I could hear a supervisor in back reaming him or both(? since both sales men vacated the floor). 'You have phones here and over here and over here and over here. If we were to get a (I think I heard audit?) right now...(couldn't make out the rest). Doing this whole yell fest, I took to drumming their pen on the table - more and more louder and quicker. Nothing. Then I blasted my techno music full volume for a few minutes. Nothing. I finally got up and left. I looked through the window when I got my car around. Still no one on the floor. So hey 'Carol'? Can you maybe scream at your employees when they don't have customers waiting? I won't be back. Should have listened to the poor reviews.

they have a man working here that is great with people and took care of us in a matter of minutes…read moregave us what we needed at a great price and explained everything to us and showed us how the new tech worked and away we went great service! This is the only place to go for sure!

We've been with At&t for a while now and theses past months I've been having signal problems…read moreusually things like sos show up where my bars should be and I'll be by my boyfriend that also has at&t and he has signal so i figured something is going on i came to this location in hopes the problem can get fixed but i was very disappointed with the customer service here. So the gentleman that helped us said "ohh is like a radio station some times theres connection and sometimes there isn't " like what the ???? And to top it off the gentleman said call our line and if your not happy we won't fault you for having to change ,so not only was this trip useless but they obviously don't care about retaining there customers because signal or not ive been paying my bill and never late but that doesn't matter to them , so id say probably look elsewhere.

Today we stopped by to get my daughter a new phone because her old one was giving her problems. She…read morechose the new Apple 17, and the entire experience was fantastic! The customer service was excellent from start to finish. If you visit, be sure to ask for Stephanie--she was absolutely amazing! She was friendly, patient, knowledgeable, and made the whole process easy. The cost of the phone and your monthly plan will vary depending on your needs, so there are options for different budgets. Overall, we had a great experience and highly recommend stopping by if you're looking for a new phone!

We needed new phones so we stopped in as it was the closest location to my home…read more We worked with Gavin and he was polite. We were helped almost immediately. He took the time to explain all the offers that were available to me as I have been a customer for over 20 years. Our phones were set up quickly. Very good customer service

I went to this location the other day and they closed 30 minutes early so I had to wait the next…read moreday to get service. I understand why wait 30 min till they close but I had other things to take care of. Besides who knows how early they really closed.

I was a Republic Phone customer and they were transferring all of their customers to Boost Mobile…read more I was under the impression that my account had been taken care of, and then I found out this morning by family that my phone was out of service. I went to Boost Mobile, and the entire staff was so professional and handled the mix-up completely. All of the team pitched in on laptops and their phones to talk to those involved to unravel everything. I have never seen such great team work, all done with a smile. I highly recommend them if you have any computer needs or accessories for your cell phones or computers. They have a great staff, nice shop and an adequate supply of accessories for you. Thank you!

Went to Metro on Sunset in Henderson with my friend to help him get his old number back. The guy…read morethat helped him around 6 pm gave him a new phone but didn't let him keep his old number. That was a red flag! So I said I would go back with him to fix the situation. A woman was there the next night and said she couldn't help my friend so I said call the guy from last night. She did only to have him hang up after she discovered the guy didn't post the payment for the month and the receipt didn't say payment. Long story short my friend got his old number back and kept his old phone, gave back the new phone and she printed a receipt for payment. Then she wanted both receipts back and I said "NO" and we left. Something really shady is going on there. Don't recommend doing business there!!!!

The location on sunset/marks is the worst. The customer service was the worst I have ever…read moreexperienced ,not helpful at all, she clearly had no idea or knowledge about phones. Not friendly at all! I have been a metro customer for 15 years and am considering switching just because of her horrible customer service! If I could give negative stars I would!

Just wow!!!!! I've…read morehad such a wonderful experience! The customer service you get here is just incredible! I made the mistake of switching over from AT&T over the phone because the person over the phone made so many mistakes. However I came in the store and a huge THANK YOU to Edwin and the assistant manager!!!! Edwin helped me get everything in order and honestly I usually would have been super upset but they just had amazing vibes and they really knew how to just help me get through the nightmare! I was soooooo grateful that Edwin went over additional options that I had no idea they offer and I really wanted. I love that they are really honest kind and not at all pushy. I'm definitely coming back for everything! I HIGHLY RECOMMEND YOU ASK FOR EDWIN he is super nice and honest everyone is but he just helped me through the process! The store is clean everyone works fast and work so great together! If you speak Spanish they have so many people who are bilingual!!!! Any upgrades, promotions, new lines or you hate your current carrier TRUST ME YOU NEED TO COME HERE TO GIVE YOU THE BEST OPTIONS!!!! I live by a dead zone and let me tell you I have WAY BETTER RECEPTION WITH VERIZON!!! I can't thank you enough!

This is the first review I've ever written…read more I had a very bad experience at this Verizon store. It's not about the plan--it's about the customer service. I waited for an hour and a half because the person who sold me the plan was busy. No one else wanted to help me. My phone was suspended, and I just wanted to know what was going on, how to fix it, or how much I needed to pay. Nobody gave me any answers. Very disappointed. I expected much better from Verizon.