Terrible experience, if you have Apple Care +, don't bother coming here for service. They will try to charge you for a battery when its supposed to be FREE if your battery is at below 80%. The lady not only was rude, but says its absolutely NOT free and she doesnt know "where i got free from" (UHM STRAIGHT FROM THE APPLE SUPPORT APP & DOCUMENTS, lady) and also said they will have to charge me $100+ for repair if the back screen breaks while they're replacing it. WHAT?!?!? You're charging me if YOU BREAK my phone during YOUR SERVICE that is supposed to be free, but charging me for? Canceled the hell out of my appointment and went to the apple store instead to get my FREE replacement. They should NOT be an authorized Apple repair center if they dont know what they're talking about. I'll be reporting them to Apple. These people are smoking something crazy. read more

Took in my laptop to get the screen fixed, quoted me about $300-$500 and charged me $80 upfront. Then sent it all the way out to Kentucky to charge $1300!!! That's more than half of what I paid for my laptop! I declined service and had to wait for it to be shipped back, then they wanted me to make an appt JUST TO PICK IT UP! I did some research and the part I need alone is about $500 and I found a small business that could do the labor for around $200. Don't bother with these scammers. read more

Even though I scheduled an appointment in advance to have the battery replaced in my iPhone, they didn't have the battery in stock when I arrived. I was told they would have to order one. After messing around with my phone for a bit, I was told I would have to wait an hour for the Find My to turn off before the battery could be ordered. I was also told that there was no guarantee that Apple would allow me to purchase the battery since my current battery charged higher than 80%. I was also told that if they were allowed to order a battery, I had a maximum of two days to return for the service or the battery would be sent back to Apple. In addition to all of this, I was told that there is a slim chance my screen would be cracked by the technician while attempting to replace the battery. I'd this happened, I would be responsible for the cost of a new screen. I took my phone back and left never return to this mismanaged hot mess. read more

Front drum seal failed on my Samsung dryer 6/29/26. Called geek squad for a repair. 7/7/26 repairman confirmed front drum seal needed to be replaced. Was told that the best way was to replace drum. Setup appointment for 7/15/26 . Was confirmed 11am-3pm. Early afternoon was told 6:30pm. I was not available so setup for earliest availability being 7/21/26. Time slot was set for 8am-12 noon. NO SHOW! Called several times, could not get a reason why or a later time slot for this day.I will not recommend Best Buy Geek Squad. read more

I bought all 4 security cameras and sola panels from Best Buy, on Marks St., Henderson and join their membership program. The qeek squad came out and installed the cameras. The camera were out of power in just 10 days. I called the installer Bryant and he texted me and told me to call his supervisor Theresa. I called her, texted her, no response at all.. and I called her and texted her again and again--she never responded. It has been three weeks and still no response from her. Buyers Be AWARE-- BAD CUSTOMER SERVICE-- NOT ACCEPTABLE! read more

If you're trying to fix an apple product here do not go. Do not waste your time. I have a an iPad brand new hardly anything on it. It says "iPad unavailable". At home I tried to restore it myself based on the recommendations of Apple and then some more of just my own software experience. I could not get it to work. I tried basic restore and even the DFU restore. I came in with my tablet in DFU mode so it was easier for them. I told the person who took my iPad and she said okay. It should take about 20 min or so. Ok no problem they have my information if they needed to contact me. I went to go out gas in my car and came back. I was in my car since waiting. I go in at 25 min just incase. Another person come out and tells me my tablet won't the on it's not working at all plugged it in etc. I'm like did u remove it from dfu mode? She like what is that. And she hand me the tablet saying they couldn't do anything. I get my tablet and remove dfu mode. Easy. She's like ohhhh so weird we tried it and didn't work I even had other try it. Red flag right there. How can u be in this job position and not be qualified. I only came here instead of Apple because this is closer since there is no Apple Store on this side of town and Apple recognized u as an approved third party option to take Apple products to. Anyways that's was like 30 min wasted. I wait again 30 min no updates. Nothing. I'm there sitting. Waiting. I approach them they said it's still restoring. 30 min restoring? I waited more. Longer than I should have. They never come out to give u an update. I asked again hey what's going on. She said it's still restoring. She offered I could stop restoring now and give me iPad if I had to go. You had almost 2 hours. What do u mean. I told them I would leave. At the end she just handed it to me and she was saying sorry and was walking away. Nothing. Nothing about the attempts they made or which ones. I asked hey so what did u guys do so I can tell Apple when I take it. And she's like well we couldn't finish the restore because u had to leave. And I told her I was here a long time. She then said well we had to do a restore for another customer and then you but I was the first one so I was upset. And all those time she was telling me it's restoring it really wasn't. Wth. Just be honest and communicate. Like why lie and not call customer or talk to them if something is off. Best Buy should not be an authorized 3rd party that does trouble shooting. They do not know what to do. They will hire someone that is not qualified or have the right training. Do not go here for Apple products. read more

I had an installation done of an 85 inch screen TV that I purchased from the Best Buy on Maryland Parkway in Las Vegas. Setting up the appointment with absolutely flawless and no stress they followed up with me with a phone call and text messages keeping me informed of everything going on the day before up to the day and when they were heading to my location I had a phenomenal absolutely awesome guy that took care of me. By the name of Luis he was educating. He put the TV where I wanted it brackets. I wanted it. He made sure everything was level and straight. He had a partner with him helping and I am so embarrassed. I forget this gentleman's name but by far these were the best two installers I've ever had. I tipped them because they deserved it. The service was professional, grown-up, and definitely , funny because they were nice to talk to. They made you feel very welcome in your own house. They made sure the settings were all set. Everything was hooked up. My surroundsound was hooked up everything so I didn't have to do anything they were so polite and cordial. Phenomenal phenomenal, phenomenal the geek squad installation guy and he should receive a nice bonus from his company. In addition to his outstanding service he gives. read more

See all

As the president of the Literature Club I've had my fair share of troubleshooting adventures. But when Sayori's laptop started booting into what I can only describe as existential dread, Yuri's e-reader refused to recognize her entire library of gothic novels, and Natsuki's Switch kept overheating during intense baking-themed battles... I knew it was time to call in reinforcements. Enter Geek Squad. From the moment we walked in, the team was kind, patient, and surprisingly unfazed by our unique dynamic. Sayori accidentally unplugged a monitor while trying to pet the store cat (there wasn't one), Yuri asked if they could recover annotations she made in a deleted app (they could!), and Natsuki kept muttering about "just building a new PC herself" until they showed her a thermal paste tutorial that made her reconsider. They didn't just fix the problems--they explained everything in a way that made my friends feel empowered. That's huge. Tech issues can be overwhelming, especially when your world is already a little... unstable. Trust me, I know. Bonus points for letting me peek at their diagnostic software. I may or may not have asked if it could scan for corrupted character files. They laughed. I didn't. Thanks to Geek Squad, Sayori's laptop is cheerful again, Yuri's e-reader is hauntingly functional, and Natsuki's Switch is cooler than ever (literally). And me? I got to watch my friends smile without worrying about blue screens or lost progress. If you're looking for tech support that's thoughtful, thorough, and doesn't flinch when your friend asks if her poetry app can be backed up to a USB shaped like a cupcake... Geek Squad is the place. read more

Waaaay too expensive. Even scheduling someone was a joke. No thanks. Gotta find someone else. read more

Bianca with geek squad at arroyo crossing was super friendly, helpful, and knowledgeable. Thank you Bianca for all of the help with my son's PC read more

We purchased a tv and wall mount from Best Buy on marks st Henderson we expected geek squad to install since that is what we paid for they sent a third party company which arrived quite late since Best Buy did not have order ready when they came to by the store whole experience was less than promised AND you cannot get any help when I tried to reach out and explain last time I bc will bc spend $$$ on geek squad!! read more

Hey I must say for my first time using there services I was very pleased. I had a issue with my ps4 but they don't work on those but just by happened stance there was a fellow gamer that works there and he had the same issue that I had with my console so he was very helpful and customer service was excellent to say the least. He helped me get my ps4 up and running even tho I did lose my new profile for which I'm not mad cause at least he got it up and running so I'm very thankful. Hey geek squad give my guy some luv and hrs. They don't work on consoles there just so y'all know but feel free to check them out. They gents name that helped me was Isaac read more

I had a problem with something I purchased at the store and came in to have it replaced. When I found out the terms of the warranty mean I had to wait for about a week or so to have the issue resolved I admittedly became very sour and argumentative. Which was not fair to the geek squad member. My bad attitude was met with the kindest heart and probably the most helpful retail associate I have ever encountered. His name is Adam and I can not overstate how enamored I was with his level of service. You just don't see that anymore. If I ever have another problem with anything electronic I will be returning to this store and requesting Adam. 10/10 experience. read more

Set up an appointment for today with the Geek Squad, that part was good, and the person said they would be in touch with us within 48 hours of our appt. to give us a window for that day and the tech would call us when they were on the way. Heard nothing so last night I went on the website and found our appt. and it said the window as 8:00 AM to Noon. Around 10:00 AM this morning have heard nothing so I check the website again and found that our service person was John and would be here at 1:08 PM. At 1:08 PM I call and after several transfers a person finally tells me that the service person will not be coming and I can reschedule. Supposedly he told them this at 11:25 AM. And I can reschedule now for Thursday, but doctor appt. and so they offered Friday. It being now 1:30 PM I had zero contact from the Geek Squad. So I guess good thing I called. At his point I asked to cancel and our money refunded as how can I even be certain that if I schedule for Friday will they even come then. So first I don't feel their customer service warrants a rating above Not Acceptable and second I have concern that if they cannot even communicate with me about an appointment how are they going to fix my problem. read more

Our refrigerator was almost out of warranty and stopped making ice altogether. This wasn't the first time we'd had this problem and we were heading into the hottest days of summer. We called for service and I am very grateful that our service technician was extremely helpful and knowledgeable. Jacob (Jake) installed a new ice maker and told me he'd check back in a couple of days to be sure it was the ice maker and not the circuitry that was the problem and just as he promised, he did. No ice was made and he reported this information to reflect that we'd be waiting weeks for the new door and we really needed it replaced. The warranty obligation was fulfilled thanks to Jake's knowledge and expertise. We now have a new refrigerator which is making ice and are grateful for his help and kindness. read more

WHAT A CROCK OF CRAP! I scheduled an appointment with them for the repair a 78 in LG television. On the day of the appointment they called to cancel, saying the tech had too many stops and they would need to reschedule me for the 10th of December. No amount of raving would change anything. So, now it is the scheduled day and guess what? They want to cancel and reschedule. I refused, so they put me on indefinite hold, in the hopes of me getting frustrated and hanging up. Nope. Finally after 30 minutes on hold I was told the manager would call me back. I received a call from Fernando who said I needed to call the EXCHANGE DEPARTMENT to have my television replaced as they couldn't get to me until the 20th of Dec. So I called that department and spoke to another person who just transferred me to someone else, unannounced. Then I had to explain everything again. All for naught. Back on the schedule for the 20th. I spent 1 hour on the phone and received no satisfaction. read more

Took my computer in few days ago to get malware removed and system restore since windows always has problems and I wasn't able to login at all past security screensaver screen. They charged me $150 (standard fee) and told me to buy a 1 TB $60 external HD because they VERBALLY TOLD ME I would have my data backed up to save it before restoring (never EVER told me about any extra costs) Fast forward to today where they called me stating I did not select to have my data backed up as that's an extra $100 charge. WHAT THE HELL?? that was NEVER told to me. So they bait-n-switch me and let me know I can pay the $50 additional fee to get the annual $200 charge for total coverage. So they had me by the balls: wither lose my whole lifes data or pay them to save it (which I now i have to remember in 11 months to cancel this service) A lesson to geek squad: LEARN TO DO YOUR JOB FULLY UP FRONT AND DONT SCAM ME AGAIN!! read more

I called the geek squad. It was incredibly hard to hear the technician. She was incredibly rude and she hung up on me. Do not pay the extra money. read more

Geek Squad is the worst. My wife purchased a $500 laptop. They tinkered with it for 3 DAYS only to get it home and have it tell her that it cannot connect to our internet network. read more

Worst experience ever. Don't go to these people for anything. For a large corporate organization I would expect more. Need any type of car audio work done, don't go here. Audio Express is just a couple miles up the road. read more

Keeps calling my Cell number wants me to go online on my computer so they can connect and put spyware on it so they can get your credit card information BEWARE of this #1765-232-3074 to call this # 1855-599-0594 SCAMMERS read more

They honestly don't cover anything. I went in with my Ring Doorbell, they said they couldn't help me with it without even looking at it. I went in with my ASUS monitor that had a blue screen, they told me they couldn't help me with it. It's an absolute waste of money to buy the yearly plan when they help with nothing. Do not recommend this to anyone. Please try to do everything yourself because it's a huge waste of money. read more

I'm thinking of suing them - so should you. According to my limited experience, they're at minimum, careless and dishonest. After reading other scathing reviews it suggests Best Buy probably benefits from this dishonesty. Example: They spuriously charged me $60 to repair a devise that I'd purchased (that included an extended warranty - for a price). The $60 repair failed after sixteen days. When I brought it back I mentioned the $60 charge to which they told me they had no record of it ( I checked my records to see it I was mistaken - I was not). When I returned for the devise I again mentioned the money. This time they found it but had no comment on it. I had to return yet again (same problem - different symptoms). I once again mentioned the $60 and was answered with a ''understanding nod'' by the rep but that was all ... the device, Apple Air Pod Pros $250 + extended warranty, is still being worked on ... when I'm done with them I'll demand my money back with a voice that the folks across the street at Home Depot can hear. There are other examples of dishonesty, carelessness, and misrepresentations so contact me, if you'd like, and I'll be happy to go into greater detail. read more

IRRESPONSIBLE, UNRELIABLE!... Date of Service: 7/17/2021 [installation] On the date of the appointment, in the morning, a technician came over to my property to let me know that "the job is not going to be done today". He literally refused to work on the site. No prior phone calls, no notifications before the date of the appointment were delivered to the customer. Date of Service: 7/21/2021 [installation] Nobody showed up. No prior phone calls, no notifications before the date of the appointment were delivered to the customer. Ultimately, I canceled the job and requested a refund. read more

Sought assistance with data recovery on my computer. My device had to be sent out of state for a "phase 2" recovery. Process took about a month and was extremely frustrating. The end result..... I paid $350 for nothing , the aggravation and inconvenience alone would have been worth it if some of my files could have been recovered. I was told that some of the files had moderate corruption but should still be accessible. That was not the case. I got my hard drive back with hundreds of files that could not be opened or recovered. Nothing that I needed was salvageable and I paid them $350. Complete waste of time and money. read more

The size of Best Buy Geek Squad should offer a sense of security for customer service - at least to some degree, right? Having to wait for 4 days to schedule a simple repair "pick up", because the store is busy indicates they need to hire additional staff or arrange to send "in-store" items to another nearby store for customer "pick up" - logical? Last repair item went back to the store 5 times and still didn't fix problems that occurred as a result of Geek Squad previous repair. Are they hiring highschool hobbyists - WT heck? Not renewing my $200 annual Geek Squad Service - there are alternatives at a better price value. Grrr... read more

I purchased a protection plan when I purchase 4 major appliances less then two years ago from Pacific inside Best Buy in Henderson, NV. I have had two of the 4 appliances that already needed to be repaired, this is the second time around for the GE dishwasher. The first time took over a month and this time we are now looking at more than 2 weeks. Both times there was an excuse given about a delay in getting parts, the problem I have is that there is no sense of urgency or communication. I had an appointment this past week and the repairman just no called, no showed me, it's never okay to ignore an issue and it's completely unprofessional. I attempted to follow up with the Geek Squad however they are unreachable by phone and chat. I would have gone into the store, unfortunately there is nothing they could do. It seems to me that they don't really care about repairs. Disappointed. read more

We purchased a black KitchenAid refrigerator many months ago from Best Buy. When it was first delivered I noticed a small scratch on the front panel of the door. The delivery guys took a photo of the scratched door and put in a claim for a replacement door.. to make a long story short, this door took over 5 months to come in. Thankfully for Jake on the Greek Squad, Henderson store, He was able to keep me informed by text message and voice message on the status .. he would give me a "heads up" every few weeks just to let me know that he hadn't forgotten about this situation. He called me yesterday and informed me that the door finally arrived and he would be able to install it today. Jake and his partner Omar, came right on time. The two of them were friendly, professional and got the exchange done in very little time. Bottom line, yes, it did take an extremely long time to get the replacement door, but thanks to Jake, I knew sooner or later this would get resolved. Thank you Jake and Omar, job well done! read more

Wow is all I can say! Geek Squad is trying to become the Apple Store and make you have an appointment to come in and drop off or pick up your computer! I walked in Tuesday evening at about 5:30pm and there was not a single person in line waiting for service BINGO! But oh no the clerk proceeds to tell me I need an appointment to simply drop off my laptop for repair. I laughed and said you can't be serious there literally isn't anyone in line and the store was dead! So after I kindly laughed again and said you can't be serious I guess I'll take my business elsewhere he was kind enough to take my business. Fast forward to today Thursday 9/22/16 my computer is ready for pickup so I send my 73 year old mother into the store with my PRE PAID receipt to pickup my computer being that I'm busy at my businesses they refuse to give her the computer stating she needs an appointment to pick it up!!!! So I get an appointment begrudgingly and I send my secretary to pick it up my appointment was for 2:15 and my secretary gets there at 2:05 10 minutes early. They leave her stand in line for 30 minutes and when the lady calls her up finally she makes a sarcastic comment that she's 20 minutes late for the appointment!!! Long story short I will NEVER use Geek Squad for anything you lost a loyal customer being that I use them for both of my businesses computers and my personal ones as well! They are trying to become the Apple Store which you guys aren't even 1/100th near the level of Apple! Nice try Geek Squad I hope this new system fails you big time read more

I used to rave about Geek Squad/Best Buy .... I am totally never going to renew again with Geek Squad ... I have tried on numerous occasions for remote help with issues. I was told a wait time of 6 hours .. gave up .... 2 weeks later got access and REMOTE with SAI and told I would be assisted .... 2 and a half hours later I was still sitting there like a fool waiting .... I/ve written at least 6 times to say RESTART my membership for the new calendar year ... and... nothing.... no response... no fixing anything. The service sucks and they are scamming customers by supposedly providing a service they can NOT provide...... they take the money and give nothing! They were good and it was worth the money but now... do not be fooled into signing up. GeekSquad / Best Buy have the worst service ever! read more

Jason Francis did a great job mounting our two large televisions safely, and we were super impressed by how professional and efficiently he worked. He took the time to explain all of the tiny parts and pieces, and how to safely move the unit around and adjust it. My only complaint (if I had any at all), is that they initially asked my boyfriend and I if we could help lift the items--and for that kind of price I think they should always send a two man team. But Jason called someone right away, and they did a stellar job. We would definitely call Geek Squad again if we needed them! Five Stars, guys. read more

Something is strange. I wrote a review and it somehow disappeared. Consequently, I am rewriting because of the terrific support and help we received. Varand started the jobs. He was skilled and gave us terrific advice. We had a confusing and complex array of speakers in different rooms and locatiions on our home. He figured it out and then mapped out our switch box and left instructions. David and Brandon installed the routers and connected the individual components. They worked together and independently to complete the job in a reasonable time. They also made the ring coordinate and the system works great. We purchased the Geek Squad plan for service for the year, which was a great idea. I would be remiss if I did not mention Samantha, the manager who actually came by and checked on the job and went beyond the call of duty. We moved from California and getting the ring, stereo and wifi were difficult chores which the Geek squad handled well and then took the time to explain. read more

I went into the Best Buy Marks location, and encountered Mike and Danielle at Geek Squad. They were both incredibly knowledgeable and resolved my issue quickly and efficiently. I felt that Mike took the time to go through my computer and ensure that I would not have the same problem with my new computer going home. I will definitely be back in this week to purchase the yearly plan for tech support! Excellent service by both technicians.. thank you again Geek Squad! read more

Highly recommend Mike and Daniel when you come in with a problem. They were both so helpful and helped resolve our issue fast.

Really POOR process! Been to other Geek Squad locations before and I truly would not call what this location offers, service. The staff is lacking in knowledgeable insight and the follow through is severely deficient. I took my laptop over a month ago and the rep who assisted me though very nice gave me a wrong initial analysis and then talked me into buying a $199 service plan. I agreed based on the info they gave me about my laptop issues. Over a week passed and no one called me. When I finally get an automated message telling me my computer is ready to be picked up, I had to wait an additional 2 days (based on the appointment I was finally able to schedule) to pick it up. I get there on time for my appointment and they have only one (1) tech helping someone already. After 20 minutes the tech leaves the person they are assisting to inquire why I was there. I tell them I got a computer message that my laptop was ready. After a long search, they finally bring out my laptop and tell me nothing was done to it. I asked why and was told because they were waiting on me to authorize it to be sent out for diagnosis at their central repair center, because the hard drive was bad. (NO one ever called me or told me this prior to this pick up appointment.) Needless to say I was very displeased with such an apathetic display. Upon authorizing them to send my laptop out for the hard drive to be repaired, I asked the tech several times if this was covered under the $199 plan I'd already paid for, and they said yes. (IT WASN'T!!) I got a call a week after sending it out advising me that it would cost almost $300 more to repair my hard-drive. Why on earth would I pay nearly $500 ($199 service plan + $300 hard drive repair) for an old laptop, when I could have just gone into the Best Buy computer section and bought a brand new one for that price? UGH!! Quite unhappy with this obvious ploy to make as much money as they could off of me, I politely instructed them to return my laptop to the store for me to pick up without any further action. Thankfully I had backed up my system with an external hard drive, so this tactic to hold me over a barrel for more $$$ failed - I was not about to pay them another dime! I very happily did purchase literally the same laptop at a competitor store. Had Geek Squad been honest with me from the start rather than continuing to jack up the cost of repairs, I would have gladly made my new laptop purchase at Best Buy. However, based upon this experience, I will NEVER EVER shop there again for anything. I hope it was worth the piddly $199 they suckered me out of, to lose a household full of long standing customers. read more

I have NEVER had such bad service as I did today from the Geek Squad at Best Buy on Stephanie in Henderson. My husband had just had knee replacement surgery but I was having problems with the battery on my iPhone so a friend phoned Best Buy for me and they informed him I could come in and buy a new battery, have it installed and be on my way so I chose to go there rather than the Apple store as I thought it would be quicker with less time away from my husband. Big mistake! When I went in, I was directed to the Geek Squad where I was told I MUST have an appointment as Apple will not let them work on an Apple product without an appointment. WHAT? I told them it was out of warranty and Apple would have nothing to do with it. No dice. Earliest appointment was in an hour so I decided to stay in the hope that they might get to me sooner. No way! When I stopped someone who had said he would be with me shortly when 20 minutes later, after he went off to help a man who also did not have an appointment, I stopped him and asked why he hadn't come back to help me and his reply was that it was not yet time for my appointment! I hate to generalize, but...the difference was like a car salesman who treats men and women differently! To cut this short, they weren't busy and when they finally did come to help me, they ran a diagnostic and told me my battery was bad. No kidding! Then they wanted me to sign papers absolving them of any responsibility for the loss of my information at which point, I asked for my phone back and told them I would take it to Apple. I had absolutely no confidence that they would do a good job or even care if they lost my info. When I complained to a Best Buy manager, his answer was I was lucky to get a same day appointment! They will NEVER see me in that store again! read more

These people don't even try to give you advice or get to the root of your problems, they're just there to make commission. Unless you buy their total tech support package for $199 a year (don't even bother wasting your time). They told me my laptop runs slow because it was a hardware issue. Most likely a hard drive or motherboard problem. It was neither of those. I took it to a buddy who does IT at UNLV and those two problems were eliminated immediately within his first 15 minutes of looking at it. You're better off going to a mom and pop store. They need the help right now during the pandemic anyways I'm sure. read more

Very bizarre experience. I bought a new tv at Best Buy On line which I needed installed. I had a tv already on the wall which the new one was replacing. Stopped in at geek squad to get a price on installation The guy at geek said I'd have to talk to a salesman on the floor however, they were very busy and he doubts they could give me a price. Huh? I said since you guys were installing it why would I see a salesman who couldn't give me a price? The geek looked confused and not wanting him to go into a melt down I decided to leave. read more

Horrible, bureaucracy and rude reps. I have called 3 times trying to schedule a printer installation. Always put on hold, transferred numerous times and never have been able to get someone to my home in Henderson. They are rude on the phone too! read more

Unprofessional, the employee showed no respect and above all lied about what he said. I don't care if u can provide a service or not but be honest with people - if u got more work , or to busy , or whatever the case might be just be upfront and don't go back on your words. On that process i was gonna by a computer at best buy as well and instead i went elsewhere. read more