Eddie C. went above and beyond in helping me with my visit at the store. He was knowledgeable and…read morerespectful. Happy that he was the one who helped me today. Thank you!

I went in today and had an absolutely amazing customer service experience with Genesis. My personal…read moremodem stopped working shortly after the warranty expired, and I wasn't able to purchase a new one right away. I went to Cox expecting to have to buy a replacement, but Genesis explained my options and showed me that I could use a modem through Cox for only a $15 monthly fee until I was able to get a new one. What impressed me the most was how she took the time to review my account and show me ways I could actually save money. She explained everything clearly and demonstrated the changes in a way that was easy to understand. She was patient, knowledgeable, and genuinely focused on helping me find the best solution. Customer service like this is rare, and Genesis is a great example of what outstanding service should look like. I truly appreciate the time and effort she put into helping me today.

I just had CenturyLink services installed in my Seven Hills/Henderson home and am very, Very happy…read more (I saw all the bad reviews here and felt I owed it to CenturyLink to share my good experience.) Earlier this week, a Century Link rep knocked on my door to pitch me on services. After quizzing him about internet speeds and the cost for internet + a good premium channels package, I invited him in. I ended up signing up for bundled services of 10M of internet + Prism Premium TV (includes tons of digital channels + HBO, Showtime, STARZ, Cinemax, Encore, plus all On Demand) with DVR for two TVs, all for $140/month. (If I hadn't wanted Premium, there were three other packages and all were very nicely priced.) The installation guy made quick work of things today. The whole system is wireless; the guide and remote are easy to use; and the internet is good (14MB -- about the same speed I was from Cox on slow days even though I was *paying* for 25MB). Also, there is no channel-change delay (something that drove me nuts with Cox if I wanted to quickly flip back and forth between two channels). In addition, the CenturyLink DVR boxes let you watch and/or record 4 shows at a time. And with the Prism TV app you can watch TV on any device in your house (laptop, iPad, iPhone, etc.) My monthly Cox bill was $210 and I was only getting HBO and Showtime -- so bottom line, I'm saving $70/month and getting more premium channels and solid internet service. And I got a $100 Am Ex gift card for signing up (the online registration for that was easy). I highly recommend CenturyLink and would advise you to call my very nice sales rep -- who is also the area General Manager -- who is with a company called Provision, an authorized CenturyLink reseller. His name is Bobby Lyman and his direct line/cell is 321-265-2004. (He used to live in Orlando, so that's a Florida area code -- but he lives in Vegas now.) UPDATE ON 4/6/14: I see that some of the negative reviews/complaints are based on (1) installation fee disputes, (2) issues with prices, and prices going up after a year and (3) customer service issues when canceling. It's certainly possible that some sales reps are not as honest as others, but my sales rep Bobby (1) waived all the installation fees, (2) informed me that service rates were promotional for 1 year and would increase by about $20/month in a year (still cheaper than Cox), and (3) gave me his cell number to make sure I get good customer service (which I assume is good for him as a rep of the company). UPDATE ON 4/9/14: Wanted to add a note now that I have had service for four days. The internet is streaming well above 10M most of the time -- averaging 14/15M -- and the TV service has been great including quick download times for On Demand shows. Very happy. UPDATE ON 8/4/14: Because I'm now working from home, I went back to Cox for high speed internet service (50MB) for my business as of July -- but I am happily staying with PrismTV. I love having ALL the premium channels in digital. (Also, when I called Century Link to see whether I could pay for faster internet speeds and was pretty disappointed to find out that I couldn't because it's not available in my area, the service rep took another $20/month off my bill through the end of my contract. All in all, while I feel bad for those who say they have gotten poor customer service from Century Link, I myself have gotten very good service.)

Century Link is the landline telephone service provider for my home in Las Vegas. For decades I…read morehave used "autopay" for the monthly telephone bill. Recently, I noticed that a monthly payment was missed. I called in to inquire. The call center (domestic) explained that Century Link recently had a software update. The software update inadvertently cancelled my (and a lot of other customers') autopay. But since it was their fault, there wouldn't be a late fee. I noticed that I could pay my bill (now two months) with a credit card. I asked if there was a convenience fee to use a credit card to pay the bill. I was told "no". (#1) I had to call into a call center, endure their telephone tree, and be placed on hold to inquire why my bill wasn't paid. (#2) The representative admitted it was the company's fault--but when were they going to reach out to me? (#3) There was a convenience fee on credit card charges. Like a lot of organizations, when things are on automatic, everything's "okay". The minute something goes wrong and needs human intervention; the process to fix things is inconvenient. And while the convenience fee for the credit card charge was low, apparently the call center can give you inaccurate information. I hate to assign this review to a store, because my commentary is related to back-office operations. But where is the regional management office for Century Link? Apparently, that's a really big secret.

The project was to put a ham radio antenna on my roof. The project was completed quickly and…read moreprofessionally. I would certainly recommend them.

As advertised/great service/antennae works perfectly, tons of clear channels…read more So glad I got rid of cox cable. As said by others I should have done this before. Good communication, fair pricing, clean and professional.

We have been with ISP.net for 3 years, when they were still LV.net. We switched from Cox because we…read morewere always losing service and I work from home and it was starting to impact that & I was being reprimanded because my contract states I have to provide reliable internet access. Today we had Paul from ISP.net come by because he was upgrading our speed. He was professional, knowledgeable, and friendly! Not only do they offer excellent internet service & professional technicians, the price we pay is so much cheaper than any other company we have worked with! I honestly can't say enough good things about ISP.net!

Mike Cullison has been such a pleasure to work with. ISP is a great provider, we have wonderful…read morespeeds. Any slight issues that arise are dealt with in less than 24 hours. They supply internet to the whole community 360 units and common areas. The internet supplies all our cameras that ISP also supplies and all of our access management for amenities. I will recommend them to anyone I know!

I've had EZ TV Mounting come to mount my TVs and everytime the work was amazing and fast…read more First time it was to mount 3 TVs. Then i replaced a few more TVs and had him come a few years later and remove two of the TVs and mount two new TVs in those spots and it's always been quick and easy. If i ever upgrade my TVs again i will be using EZ TV Mounting.

Highly recommend EZ TV Mounting (Joseph)…read more Outstanding company - we have used EZ TV Mounting on 3 projects - they have done an excellent job every time. We have a tricky set up with an Italian stone fireplace and we needed to have a sound bar installed on a new tv bracket. Joseph handled everything delicately and with great care. He set everything up, answered all our questions and the installation went flawlessly. Joseph is professional, knowledgeable & honest. Thank You Joseph We highly recommend his company -*****

This company only cares if you are a new customer. But be ready once you become a loyal customer…read morethey will keep raising your bill and lowering the loyal customer discount (which by the way you have to call every 12 months to get it renewed). Its almost impossible to reach someone and when you do they keep saying they understand you are frustrated but there is nothing else they can do. So be ready to have your package go from $100 to $170 very quickly. Oh and I have the stream service which means for it to work i also need internet so... See their comment to see how much they care.

I will never do business with them again and will be sure all my business associates are aware as…read morewell. I canceled my service due to the excessive and unjustified monthly charges, including being billed $193 per month for a single premium channel (HBO). When I previously contacted DIRECTV to request a discount, I was told none existed. Yet the moment I initiated cancellation, DIRECTV suddenly offered a $60 discount, a discount that was intentionally withheld until I decided to leave. This practice is misleading, inconsistent, and demonstrates a clear lack of transparency. Despite canceling on 9/22/2026, DIRECTV immediately disconnected my service, but is still attempting to bill me through October. It is unacceptable and unreasonable to shut off service the same day and continue charging for weeks of service I cannot use. I am not under contract. DIRECTV's refusal to prorate charges, combined with inconsistent information and immediate disconnection, is not only poor customer service, it is an unfair business practice. I will be returning the equipment as soon as possible and making sure everyone I know about the poor customer service and unfair business practices for customers that were with the company for years. Terrible service

So much more efficient than going direct to Dish. Dan is amazing. Took care of all my needs…read more Professional, personable and effective. Highly recommend them.

From the owner: Sky View Satellite Inc is a DISH Premier Local Retailer specializing in DISH TV service, Google…read moreNest Products and Internet Service local to your area. As a Google Nest Pro Dealer, we take that beautiful internet and turn your home into a Helpful Home - all centered around utilizing DISH's Voice Remote and DISH's Integrated Technology as the Helpful Home Hub. Our products will make your life easier and more efficient. With offices in Las Cruces and Carlsbad, NM, and now Las Vegas, we are dedicated to serving the entire southern New Mexico region, El Paso, TX, and Clark County, NV. DISH and Google Nest are the best choice for value and technology. Our Premier stores will offer you the best local customer service with the absolute lowest prices nationwide. Call or stop by today .

We had an excellent experience working with Moe. He responded quickly and efficiently, helping us…read morewith all 5 of our store locations as well as our office. He installed the new camera app, fixed multiple cameras, and made sure everything was working properly. He is very professional, patient, and friendly. He took time to answer our questions and explained everything clearly. On top of that, his pricing was very fair for the amount of work completed. We highly recommend his services!

Communication was very prompt and informative. Needed a TV mounted outside on stucco wall. The…read moretechnician was on time, respectful, explained each step, and suggested the perfect placement. He had the install in less than a hour, completed the function check and promptly cleaned up. I would highly recommend their services.

Spoke with Angel and he sold us 2 Mobile Lines and my wife and I were stoked! He covered everything…read moreto know about the service, the phone it was the best Wireless Experience

Outstanding service from Mason... Literally walked in & was done within five minutes. While it was…read morea quiet day at the store, the problem explained which was a total of my being given 3 different boxes over the course of the last 2 days & none working at all. Mason recognized the issue & got me set up with an even better & new device and now I have connectivity, no problems and a lot less cords! Thank you!

Angie was so helpful and awesome. She helped me chose a new phone without gimmicks or pushy sales…read moretactics. She was super patient updating my new phone from my ancient relic of a phone. She never made me feel rushed even though my phone took forever to set up. Thank you, thank you. Great customer service!

Over the course of a few days, David had interacted with this store. He had paperwork. There was a…read moreset possible contract. I was not enthusiastic but I wanted him to feel good and how bad could it be? Why do I continue to challenge the universe to show me its bottom? The coverage was awful which led me to look at the email confirmations from the store at which point I discovered that they had misrepresented every aspect of the deal-- which they suddenly refer to as "an estimate." Despite seeking to cancel for sound basis and within the first 24 hours, we have been run around town "you need a corporate store!" (It is a corporate store) "manager will be in at __" "nope! Manager will be in at __" "only manager can waive the restocking fee" "only customer care can waive the restocking fee" the restocking fee is because the phone can't be resold because you opened the box." Etc etc yadda yadda... Selection? They had very little. Value? That's a negative. "The first bill is always twice as much" (the monthly bill we would end up with is much higher than we had agreed to in the contract, the first bill was to be more than twice.) Then they used "per diem" in a way that indicated that they had no actual definition. Honestly I feel as if we should have walked out when another set of potential customers threatened to kill a salesperson and then left. They had been on the phone waiting for customer service and the call was dropped. They might have been there for hours. One walked up to the salesperson who was working on them and told him. He was playing on his phone and continued to play on his phone but also started laughing. The manager went in the back and hid In the end a regular employee was able to waive half the restocking fee and refund some of the tax paid on the returned phone. That was the first and only honest employee.