Came here to eat after *insert big international sporting event here.* Thought we'd eat quick before heading to the hotel because it was 8pm and we learned most places close early in the small town and those nearby on weekdays.
Host: No real host. Whatever server sees you seats you. Asked for an outside table (several open). Was told no because a big group was coming and sitting there. There was already a long row of bar top tables set up for the group inside. Ok, whatever. He drops the menus and walks away. Never see him again.
Ordering: We sit and wait. More than 10 minutes later no one has stopped by our table. No greeting, no water, etc. A few minutes later the big group arrives. They are sat immediately at the row of bar top tables and immediately given water, drinks, appetizers, etc. They ordered ahead. That's great- means our order won't get put in after theirs. WaIt longer- Still no service. Six different servers walk by our table multiple times. Finally flag one down and she asks if we have questions.
Come to find out you *have* to order online and they bring your food to your table that way. Servers do not take orders. The "host" said nothing about this when seating us. If you're a local, you probably already know this. But if you're a tourist in town for the 10-day *big international sporting event here* you probably don't. I ask if we have to order online for water, too? She says no and goes and gets water. Never see her again.
No joke- the cups are the tiny beige plastic cups I remember from preschool snack time. Why do this? Why set up your servers to have to continually refill tiny cups for every customer?we drink our water and then order food on our phones with a QR code.
Food: Food comes out within a decent time after ordering. Pulled pork nachos are very good. House burger is also good, as are the tots and fries. Not worth the price IMO but no complaints on the food. I expect to pay an up charge when big events are in town, but if this is the usual price YIKES.
Service: Without exaggeration, probably the worst service I've ever received at a restaurant. From the uninformative and abrupt host, to the apathetic and unobservant waitstaff- it was a joke. Flagged down another sever (apparently there is no such thing as zones or assigned tables here) and ask for a water refill (still hadn't received one), more napkins, and an extra plate. She took away ALL our cups and said she'd bring a carafe of water (why take cups if you're bringing more water?) and the other items and BRB. Never saw her again.
Extras: Do not come here if you want water, napkins, plates, or condiments. Or if you don't have a phone. Never received a water refill. We were given ONE single paper napkin per person (when eating big greasy burgers and overflowing nachos) and the condiments came in tiny white paper cups (0.50 oz) where two dips of a French fry would empty the cup. Again, why set your servers up to have to refill these? Oh wait, they don't. They just ignore you. There is a balance between frugality and excess. They are downright stingy. I'm paying $16 for nachos. I want another napkin and a glass of water. We ordered a PLATE of tater tots. We need more than 1/2 oz of ketchup for the three of us.
NOTE: This event was in the works for more than a year and a half. Local businesses have had at least 18 months to plan and prepare. Aside from the one large group (20pp), there were maybe four other tables seated with 2-4 people each- so that is no excuse for the nonexistent service. They just do not care. At all. read more