Did a pickup order of 9 lunches. Food was OK but they forgot a lunch. I called up to cancel the order and get a refund for that meal and was told that I had to use their online customer service. 3 times I went and made my request and I did not get any response. THEIR CUSTOMER SERVICE IS A SCAM! They do not send an email acknowledging that they received my request. I doubt that the customer service 'Ask Pepper' goes anywhere. It's just for people to complain and then to ignore. I'm not going back until they care about their customers. read more

I gave this place another shot because I was in the area. However, I stick to my initial review. Frequent another Chipotle.

Same ol' tasty and good Chipotle food... Staff members are absent minded, rude, and plain lazy.

This Chipotle is super busy. I felt like I was being rushed while ordering my food and the food for my two kids. I ordered the Tacos. The person making it, forgot to add the beans and gave me chicken when I asked for the shredded beef. Plus the tables were dirty and it seem like there was no one in the dining room keeping the area clean. I would recommend going to the Chipotle on Route 17 in Ramsey. Much cleaner and a lot less busy! read more

What can I say about this? Hmmm, I guess I can start about by saying, there is nothing Mexican or Tex-Mex about this place. You can call it a place of wraps, maybe. They have a fresh selection of veggies, some cooked meats to throw in and condiments to smother. I have no problem with this place, actually I quite enjoy a wrap here and there, but at the same time with the name Mexican Grill I expected more Mexican flavor than what I can get in a Taco Bell burrito. The meat and rice are flavorless and that key element is what separates them from being a Mexican burrito into a Shop-Rite premade wrap. The beans look like they just opened a can and heated it up. For what it's worth, wraps would be more accurate than to call it a burrito. read more

Stopped at the Mall to return some stuff and buy new clothes. I was surprised that it was jammed packed on a Tuesday at 1pm. But anyway we were at the food court. Some good choices but our little hearts and tummys wanted so chipolte. Long line no biggie. The line of the workers were a bit unfriendly but whatever they were just in a rush. Only reason I gave 4 stars. And because they got my order right. The food was magic everything was fresh and delicious. We enjoyed Evey bite. When my daughter grows teeth and can eat solid foods I am Introducing her to some of this good food. read more

Love this place. We come here a lot because the food is fresh and always good. Tonight when I went to pay, my wallet was not in my bag and I panicked...the manager Julie gave us our dinner for free because we are regulars..I told her I would call in the credit card and she said no and to enjoy! Way to go Julie! read more

Been to many and this one is by far the cleanest. Super fresh and yummy products. Seems to be run very professionally. Great job guys

Not as good as it used to be. Food was cold and burritos not wrapped tightly. Rice was hard. Used to be so good ..,,

This location has gone downhill lately. The locations on rt 17 and Wayne are so much better. The rice this particular time was so undercooked it felt as though I was chewing on rocks. The chicken was burnt yet cool ( like it was sitting out for a while. It sucks because i looooooove Chipolte! But please hear me out when I say avoid this location at all costs. read more

I love chipotle and come at least 4 times a week. I just got home with my chipotle and am upset at the lady with the glasses who spoke to me with such an ​attitude. The line was out of control because the servers didn't​​t know what they were doing. I asked for a salad bowl 3 times before the server got it correct and paid when i was still standing in front of the guac so i had to chance to scan my points due to the people waiting for their food in front of me. Will not be coming back very disappointed. ​ read more

Im always craving Chipotle but this location is a big NO-NO. Was on line n saw workers picking n wiping their nose n kept serving food... I had to leave! Worse location I've ever been to. Never again. This location is disgusting. Mind u the entire staff had attitude. read more

Y'all a bunch a haters. Chipotle is the shit! If they skimp your shit ask them for some extra LOVE in that bitch or youre gonna smack they mothas. It's as simple as that. They'll do that shit FUCK ALL YALL CHIPOST HATERS SUCK DICK AND RIDE OUT! read more

I haven't had Chipotle, or as my family tends to pronounce it "Chipolte," in a verry looong time. And now I must refrain before returning because I got a burrito bowl and ate the ENTIRE thing. Omg. I didn't even feel bad after since it tasted AMAZING. My only complaint is that I think their chips are too salty and they could come with a littttle more guac. And I mean, c'mon.. do I care that guac is extra on the BBowl?.. hellz no. read more

I'm a fan of Chipotle in general but this location is a major hit or miss, and it's been a "miss" the past few times I've been here. The staff is extremely stingy with the meat portions (and this is coming from someone who doesn't like a lot of meat so that says something!) yet are heavy handed with the rice and sour cream portions!! yuck! I go to Chipotle to get a burrito bowl, not a bowl filled with what looks like runny white Elmer's glue! I'd also like to note that during my most recent visit, the shredded lettuce (which usually looks to be cut into thin shreds) looked more like a family of large rodents had torn off chunky pieces of lettuce - very large, oddly shaped pieces of lettuce that had discolored edges. If you're looking for Chipotle within the "neighboring" towns, I'd recommend checking out the locations in Englewood or Fort Lee. Chipotle Paramus - you need to step it up. read more

I frequent this joint quite often because I always thought it was clean and friendly..... Until the day I found a booger stuck to the inside of my soda cup. At first I thought.. No impossible it must be a piece of lemon. But after a quick taste test it proved itself to be a booger. read more

First off, let me say I love Chipotle. I go usually once a week and sometimes more. I have been to this specific Chipotle on Route 4 Paramus many times due to the fact that it is the closest one to my house and I go to the one in Englewood because it is close to where I work. This one in Paramus is the cheapest Chipotle I have ever been to. For example, they dish out the guac like it is gold. Your better off getting it on the side and putting it on yourself instead of asking them to put it on top of your bowl. Ridiculous! Every single time I go they literally put a tablespoon of guac. Whenever I go to the one in Englewood they put a whole scoop on top. The last time I went I literally had an entire layer of guac on top. I mean, this is how it should be!! And it is not just the guac, it goes for the meat as well. When you order a chicken bowl with basically everything on it, your bowl should be heavy and almost coming out on top. I am not joking, I have gotten chicken bowls here where it was half way filled. How does that even happen?! Btw, I am not this overweight, enormous person who complains about not getting proportions that don't explode my jeans buttons! I am just saying that the consumer knows when he/she is getting jipped. And I am definitely getting jipped here! read more

I literally eat at this place almost everyday. The food fits perfectly into my diet and getting a burrito fills me up after a long day. Typically I get a burrito that's fine wrapped with two tortillas which makes it possible to fit the amount of stuff in it especially when you get double meat. If you're starving then go to chipotle! read more

Yay! Gave it another try recently and it tastes great. Don't be afraid to TELL THEM what you want ("No. I want more rice. No. Don't just plop all the hot sauce in the middle, please pour it all over the rice.") Everything was fresh, the long line moved fast, so yay overall. read more

I never had a bad burrito the salads are even delicious that dressing YUM!! if you dont like chipolte you suck .. sorry! even vegetarian options... its just tooo goood!!! just cant wait for nj to allow liquor license to have a cold beer with a burrito yummy! read more

Came here the other night for take out after a long weekend away with my boyfriend. He is typically very picky about these types of places because the vegetables scare him. So after I convinced him that he can pick exactly which ingredients he wants in his burrito, we went there. While we were eating, he mentioned more than once that his burrito was really really good. Mine was very good too, my only complaint is that it was falling apart before I even opened the wrapping. But the food itself was tasty and they give so much that I was able to make 2 meals out of my burrito! Also-they gave us a free tortilla to take with us which we gave to our dog and the dog was really happy about his treat. The guy who rang us up was really friendly which my boyfriend even commented on after we left. I figure that's notable. read more

My 14 year old daughter and her friend went here yesterday. My daughter ordered a chicken burrito. She threw up 8 times last night, chicken burrito all over her bed. She was violently sick. I called today to speak to a manager, but the manager was "too busy" to take my call. Steer clear! read more

Gave it another try. Still extremely stingy with portions and has to ask for a little more for each item. Very disappointed and frustrated. Will not be coming as often. read more

Favorite Burrito spot. Ingrediants are very fresh, and you basically make your own Burrito. What's not to love

I went to the one on 17s coming from Mahwah it was EXCELLENT!! Everything was great, no complaint. The ambience and the service were comforting and great too. Barbacoa tacos are my weakness now- been back 3 times since. read more

I love Chipotle. This place is awesome. The food is delicious and the workers are always helpful and efficient. Sometimes there is a line but it's worth the wait. read more

The food always good and the drink is fabulous. The only thing missing is additional helps to clean the table and broom the floor.

Solid service and great food. Everything I've come to expect from chipotle over the years. You can't go wrong here.

Food is really good and fresh. Love the burritos. The best part is you're in, food put together in front of you and then you're gone. Great for tbe grab and go. read more

Honestly the best CMG location in North Jersey. Service here is supurb; most on the line are regulars that have been there for a while and they have the art of serving down to a science. Dont laugh, working at a CMG has to be tough, especially when busy ... this place works every time, and that is why I continue to go back. Annoys me to no end when distracted CMG workers overstuff burritos or get flustered and hold the line back. Never happens here -- in and out as fast as possible. read more

The Burritos are good. My kids took me here. Their high school joint. Food was good. Kind of pricey for Mexican food. Kids keep this place in business read more

Every time I go to this location the chicken is burnt to a crisp. The first time I did not pay attention and still ordered chicken and it tasted horrible. 2 other times I payed attention before making a decision and saw how burnt they were...literally every piece of chicken was black. Never happens at any other Chipotle, just this one. read more

The service here is fast, out of the Chipotle's in the area these guys are always busy but there's plenty of seating and never a long wait on line. Food is served warm and clean. The staff, including the manager do an awesome job at serving customers. There is always someone walking around and cleaning place is really clean. Anyone giving negative reviews think they are going to Taco Bell and ordering off the dollar menu. For a quick lunch i would not pass this place up. read more

After living in California and Florida for years and eating Chipotle for many years, this location is sub-par. The service is unfriendly thanks to a South American-looking women at the register who literally throws you your food without a thank you or goodbye. Also, expect barely a full spoon worth of meat in your food. It seems like they are so overly concerned with portions here (typical of NJ), that they go on the stingy side and give everyone 2/3 of a spoonful of meat... a spoonful that you're paying for. I would avoid this location due to its service. read more

Chipotle is awesome, but sometimes the lines are too long. I love that you can pre order your food on the app, and cut the line and just grab your food. This place is the real deal. read more

I love this chipotle ! Love the way the manger Ashish came to check if everything was good with my meal. The staff here was very attentive as soon as I came in and greeted me with smiles. Food was delicious ! read more

Chipotle was always ok in my book. Until I visited this store. The service was so bad I do not plan to go back. I was picking out my toppings to go in my burrito bowl and the woman behind me thought it was her bowl. The person behind the counter added her topping before I could say anything, when I said that's my bowl the person behind the counter goes "oh. Well I can give you her bowl it has the same toppings." Not wanting to throw out perfectly good food I said that's fine. When I finished and went to the counter the girl told me the total and I was like ?? Why is it that price? And she said the extra meat makes it more expensive. And I said I never picked any extra meat. The guy over there messed up and now I was being charged for it. Not only that. And I know it sounds pretty petty. But having extra meat and white rice when I wanted brown rice and a regular portion of meat is upsetting. Especially since chipotle is based off picking what items you want. Needless to say make sure the person handling your food isn't looking to kick you off the line as quickly as possible. read more

This location is trash. Out of all the chipotles I've been to they are the stingiest with the portions and I'm pretty sure they're violating some rules about that (the other reviews are right about the portions). I got my sister and my mom each a salad to go and they wanted sofritos and the worker gives a HALF SCOOP. I thought there was some sort of mistake, them thinking it was supposed to be a garnish or something. Also the guac is really pungent for some reason, too much lime? who the hell knows. read more

When I ordered my food & approached the register, the cashier Aaliyah made myself and the other customers very uncomfortable. She was complaining to another employee using foul language and derogatory terminology. The customer in front of me tried to seem as though he wasn't paying attention. It made my experience very uncomfortable.. Then to top it off, the food flavor was not up to par with the chipotle brand. I don't write reviews but in my opinion, they have some work to do. read more

Placed an order online for quick pickup. Received a confirmation the order was placed. Once we were here, nobody told us the order was not received. They continued to serve the ENTIRE line. When it was finally made, it sat on the counter. Maybe an apology would help this review but clearly managment was not concerned. read more