I'm a Chipotle addict. I eat Chipotle literally 2-4 times per week on average. I typically give Chipotle locations 4 to 5 stars on a review, but this location absolutely sucks. The staff are not very friendly, and the location is not very clean. The portions are skimpy, especially the guac, and the food quality is not up to snuff. My side of salsa was actually rotten, this is from a brand that usually has fantastic food quality. Finally, at the register was a tip jar, WTF? You are already ripping me off by charging $2.00 for guac when it was $1.00 two years ago, and now I'm supposed to tip people? I've never seen a tip jar in a Chipotle. If you need a Chipotle fix, go elsewhere. read more

I'm a fan of chipotle for the most part but this one here has several problems. The salad certainly doesn't look or taste fresh. The food is so salty it feels like it burns. I must saw that this is certainly not my first choice in chipotle locations. I agree I will not return to this chipotle definitely not worth it. read more

Honestly the worst Chipotle I have ever been to in my life. It's very small (which really isn't a problem), but it does become a problem when you never clean any of the tables. I have been to this location many times at different times. Whether they are busy or very slow this location id always dirty. They don't seem to care about cleaning tables ever and the bathroom is a mess as well. Most of the food is alright; however the guacamole and chips at this location are a waste of your money. Other Chipotle's have a heat lamp and bag your chips as you order and keep making fresh chip's. This place has everything prebagged from god knows how long ago. They are cold and stale and just not worth the extra money. The customer service is really bad as well. When you ask them to clean tables so you can have a place to sit I have had people roll their eyes at me like keep the place clean isn't apart of their job. This last time I had gone I was asked to wait while they cleaned. Which normally would have been fine if they hadn't made me wait 5 mins to get someone to go clean. At which point when I finally did sit down my food had started to already get cold. Chipotle is an amazing restaurant at every other location I have been to but, this one just seems like they don't care about anything except making as much money as they can. I have tried to be patient with this location since the day they had opened but, now i give up. After being open for so long and not being able to do basic things like keep the area clean, good customer service, and serve warm fresh food is just a disgrace to the brand itself. I highly recommend ANY OTHER Chipotle than the one in Paramus. Even if you are just in the mood for some go someplace else because I promise you will be disappointed after going there. read more

I am not a huge chipotle fan, because I rather go to get more authentic mexican food. They use cilantro in a lot of things, which I hate, so you don't even have an option to avoid it. I also don't understand why a quesadilla is a secret menu item when it is already on the kids menu? The food is here is fine, the service was fast, but it is still fast food in my book. read more

Chioptle, oh sweet Chipotle. Chipotle is the best mexican chain in my opinion- I would easily choose it over Q'doba, Moe's, and Pancheros any day. Food is always fresh and the place is always busy so none of the ingredients are sitting in warming trays for hours on end. I'm not typically a burrito gal so I've always gone with the burrito bowl, its a lot more manageable in my opinion. I've been here on numerous occasions and never have had any issues. One thing I have noticed is you get a larger portion in the burrito bowl if you eat in house rather than take out. Like others have said, I don't think its fair to charge $2 for a dab of guac. If you can't do without the guac, be sure to order it on the side so they will fill the container. There is always a line at this location so I would recommend ordering ahead for take out if possible. read more

Piss all over toilet seat Paper towels on bathroom floor Metal tables made it feel like eating in a prison. steak burrito had too much rice and sour cream read more

Holy Guacamole!!!! I stopped by for my weekly dinner pickup on Tuesday.....the line was THROUGH THE DOOR! I am surprised that this location doesn't have better reviews, because the place is ALWAYS busy. Usually not 'line-through-door' busy but BUSY. Staff has always been friendly & courteous......no issues. Needless to say i avoided pick up coz the wait would have been too long, but it's a typical weekly meal for me.....till I get sick of it LOL read more

I'm sorry, but the veggie rice bowl gave me severe cramps for hours. It was hours before the cramps and other digestive issues subsided. I later realized the rice was undercooked (I hope that's all I have to worry about). I wouldn't want to imagine what the meat is like at this place if they can't even serve a simple vegetarian rice bowl without any problems. Very slim chance of my return to ANY Chipotle after today's visit. read more

LOVE LOVE LOVE Chipotle! They serve great, fresh food and you are able to customize the ingredients to your taste. They also have a commitment to organic ingredients, which is nice. This is not "fast food", though it is certainly convenient. If you are en route to Paramus and hunger strikes, this is the place to go. The staff are friendly and down to earth. The restaurant does get crowed. I swear that no Chipotle ever has enough seating. That said, the food is so good, it's worth the trip, even if you hate crowds. The food is just so YUMMY! read more

4 Stars for what it is- a Quality, Clean, Fast Food Chain I am writing this review as I chomp down on a super-sized chicken burrito, which by the way is pretty damn tasty.. a bit spicy but I might have added in something my taste buds can't handle. Anyway, this was my first Chipotle experience. I have heard a bunch about the chain due to the fact of it's "Eco-Friendly-ness" so on top of the yummy quick food it has a higher purpose...which I always dig. One tip.... Order the Tacos instead of the Burrito, unless you want to leave with a 3 pound mexi-brick... It is a tasty brick but I saw everyone else ordering the tacos and they come in 3 smaller burrito sizes, so you can eat them more comfortably with out looking like a caveman. Glad it came to my area! read more

ok first to start i can't believe how bad my all around experience was. the food, service, employees and everything else was horrific. first off no one is kind to you. the employees don't look at you, answer you when you speak and are very disrespectful and plain rude. now the food. i can't describe how BAD it was. the bowl was absolutely disgusting. the bowl wasn't edible. the sour cream was water and looked like milk. it didn't smell or taste right. it didn't make me feel to well either. when i went back in to complain and have it remade the employees were ignoring me completely and acted rude and like they could care less. not only when we opened it, it spilled all over and the cap wasn't on right.it was made even worse and not worth the money. my overall experience was totally horrible. DO NOT GO AND SPEND YOUR MONEY THERE. just the worst. read more

Chipotle Mexican Grill - it looks like soup. so bad. - Mexican Near Me - Paramus, New Jersey

This location just opened up a few days ago. I had the steak fajita burrito with white rice, corn salsa, hot salsa, lettuce, cheese and guacamole. The burrito was very fresh tasting and very large. I was a little annoyed to find out, after the fact, that they charged me $1.95 for putting guacamole on the burrito. I would have appreciated it if they had told me in advance. Also had the chips. A bit of a skimpy portion. Very misleading due to the way they package them. It came with a decent hot salsa. I would return. read more

I'd love to give Chipotle 5 stars and honestly, I think I'll be updating this soon and adding the other star. As you may or may not know, Chipotle has a corporate initiative toward full transparency and serving fresh, healthy foods and eliminating GMO ingredients where possible and disclosing them where thy can't. This is why I LOVE Chipotle ... I mean, have you heard of any other fast food place making this same promise? Chipotle is definitely leading the pack here and their food just tastes so fresh and healthy (you choose what ingredients to put in your meal so what more can you ask for!? Lots of healthy options as well as some that are not quite as healthy (higher carbs, fat ... ). Anyway, since I was aware of Chipotle's stance on GMO's I asked if corn salsa was GMO and today the server couldn't answer. Actually she looked at me with a completely blank stare. It was clear she didn't even know what a GMO was (GMO's are, btw, genetically modified organisms, and personally, I believe they have no place in our food supply - I encourage you to do your own research and form your own opinion). Anyway, I posted about this on Chipotle's Facebook page and they were really helpful in directing me where to find out the most current info on their corporate website and promised to continue the work to keep their employees informed as well. I was more than satisfied with their answer. Once they finish eliminating all GMO's and I can walk in and ask again if an ingredient is GMO free and get an accurate answer I'll definitely update this review to 5 stars. Way to Go Chipotle! read more

As a regular customer, this used to be my favorite Chipotle in the area, but since the new management and employees the food quality and portions have been terrible since a couple months ago. It's the little things that ruin the meal. Either a topping is on the far side of the bowl, or they don't drain out the beans/mild salsa water so the bowl has a puddle on the bottom, or the tortilla is crunchy, or they give no meat then charge extra if you ask for more (they'll add like 2 pieces of chicken if u want a little bit more) , or the burrito will just fall into pieces, or you'll find that hard chewy part in your chicken. Their old employees really used to make this the best Chipotle. Trust me. I live around the area and the Chipotle in Garden State Plaza surpassed this one. My new go to Chipotle is on RT 17 north near Upper Saddle River. I actually take the longer drive to visit this one for my lunch instead because of how terrible this Chipotle has become. read more

Roy's Top 5 Things to Know: 1. Usual Chipotle location except they have never disappointed me with the food. Good amount of seating, one restroom. 2. Lines are hit or miss. 3. Located on Route 4 West side. 4. Cheaper than any Chipotle in NYC. 5. Has "fresh air seating", not quite outdoors but they open up the walls/windows on nice days. read more

The service here was deplorable. While I'm not going into nitty details, it was like they all were trained in different restaurants. No coordination. One screwing up what the other was doing. Horrible. Ps the food is always good, but the service or lack thereof here placed this one on my black list. Done. read more

Workers here are so bad. They're loud dropping containers in the kitchen. The girl who was serving had such an attitude. Chipotle should take a little more serious customer service. I'm definitely not coming back to this location read more

Okay, so access is abysmal, the other reviewers are correct. However, nothing on Route 4 is truly accessible, just try going to BJ's Wholesale club or Ikea. On to the food. If you've never eaten at Chipotle, go there, go to any location. It is a fast food revelation- YES, fast food can be fresh, tasty and still efficient. They use organic meat...they have fresh salsa that don't taste like anything out of the jar from a grocery store...they have fresh everything! So they charge for guacamole- go to any pretentious NYC faux-authentic Tex-Mex or Mexican restaurant and drop $10 for guacamole to be made at the table. Suddenly, the rates at Chipotle don't seem that bad. If you've been to a Chipotle before, then brace yourselves...the line is short and the staff is attentive and efficient (mostly). This is a bit of a departure from many Chipotles (I'm looking at you Greater-Cleveland area). Go! What are you waiting for? Go! read more

When placing the order the food server gave an attitude after we told her not to put guacamole on the taco...very bad service! read more

Chipotle Mexican Grill - Mexican Near Me - Paramus, New Jersey

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Eh not a big fan of the place. I heard good things about it so decided to try it and rather pay extra to go a Mexican restaurant and get fresh food. Also, I could try the guacamole because im allergic to onions and when I asked the lady if they could make a side fresh without onions and that I would get a large and pay more she said no because they pre-make it. So that kind of sucked. I rather have fresh guac anyways. Food just average. read more

This place gets busy FAST. Use your Phone and order ahead. I like the quality of the food, the flavor is on point, the process is simple. The assembly line creation of your order is fun to watch and I find it's fun for kids. I rec the steakritto with rice, sour cream and hot sauce. I keep it simple here. Also, Chipotle has a known commitment to better farming practices and environmentally friendly food. THUMB UP read more

You can't go wrong with Chipotle. Any place I have gone to has made my food right (how can they mess it up LOL) and quickly. This place the only deterent for me is that is located on Rt 4 so getting in and out can be a tricky with all the oncoming traffic. This is one of my favorite places to hit up and fill my belly. Get the chicken burrito read more

I am so unhappy with my visit here. While making my chicken burrito I was given barely any filling. I asked for a little extra, which was fine. When it came time to wrap my food baby the girl did a terrible job. I know this because when I went to pick it up to eat it when I got home, half the filling fell out. Let me just say I was NOT happy. On top of that after I checked my receipt I noticed I was charged for 2 sides of guac that I didn't order. The guy who was ahead of me ordered them and she tacked them on to my bill because they don't pay attention. Too busy pushing you down the line. read more

Finally went here for the first time. Great place for a fresh good burrito! Their guacamole is AMAZING!! However can't say they are better than the rest. Good quick place for lunch. read more

Chipotle Mexican Grill - Mexican Near Me - Paramus, New Jersey

When in NJ, this is the Chipotle we frequent. The manager Eric sets the tone with his warm welcome. The staff are pleasant and try to accommodate you. The line is always long as the food is fresh and delicious yet it moves fast! Thumbs up! read more

I was thrilled to learn that there was a Chipotle so close to my now office. I had experienced the magic that is Chipotle in Albany, NY (also close to my then office) and was hopeful in what the Paramus, NJ Chipotle had to offer. I know, I know...Chipotle is not a high end restaurant, so the expectation of service is not high. But come on, running out of ingredients at lunch hour?? Or, how about running out of forks and letting your customers wait for you to go back and dig through boxes to fetch you one? And I know that the employees at Chipotle aren't working off tips, but how about a "you're welcome" when someone says "thank you"? Both the cashier and the person who finally brought out some forks couldn't even utter a "welcome" when I said thanks. I wouldn't think to review Chipotle, but after going there a few times and being disappointed in the service (the employees have a poor attitude) and now being disappointed due to their lack of actually having ingredients and eating utensils, I felt the need to come here and say something. I hope they get their employees in shape and keep their supplies in stock. I give them 2 stars because the food is hard to mess up. read more

If I'm comparing this chipotle to the one in the garden state plaza, this spot is way better! Fresher ingredients, quicker lines, friendly staff, convenient and spacious parking...the list goes on. I've been a chipotle guy myself ever since I first tried it back in high school so I must admit that I'm a little biased. If you've never been to chipotle I would recommend playing it safe with a chicken burrito, but just about anything they offer there is fantastic and oh so filling. Ps, if the line is short, ask for a "quesarito". It's a secret menu item. Quesadilla wrapped around the outer wrap of your burrito. Amazing. Takes a little time to prepare so I suggest only asking for it if the line permits! read more

The food is reputed to be the reason for coming, but I found it to be no better than Moe's (a nearby competitor) in fact, I like Moe's a bit more. Honestly, I felt as if I were in my high school cafeteria. Chipotle is loud, really, really loud! Screaming children running around, harried parents, and lots of teens with their hats on backwards! Not my idea of a relaxing lunch with my wife. Save this for take-out and its a much more appealing proposition. read more

Chipotle Mexican Grill - Mexican Near Me - Paramus, New Jersey

This was my first visit to a Chipotle. It was at 11:45am on a Saturday. Since you have to instruct the workers how you want it made, it was helpful reading tips online beforehand. Ordering was a bit tough because the acoustics of the building made every little noise, including those working in the back, so very amplified. The burrito that I ordered looked nothing like any burrito I've ever had. It was like biting into something the size of a small purse. I enjoyed my meal while listening to modern jazz music. I took half of the meal home to eat later. I do appreciate the opportunity to eat a burrito without cream cheese. read more

This is one of the few fast food chain restaurant where I am regular. Love the burrito bowl. You always have healthy choices like brown rice etc. Plus their fresh guacamole is just tasty. Its a good size joint. Being closer to mall it gets crowded. But the they a pretty good job in serving, even at the busiest hour. I like the Nectars peach-orange beverage but it contain 58 g of sugar. They should have more choices. They started serving Tofu as a choice of veggie meat like replacement. Whats next? Fish tacos? Yum!!! read more

food was COLD. barely got rice. lmao i've never been so disappointed in a chipotle order. read more

Chipotle Mexican Grill - Mexican Near Me - Paramus, New Jersey

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Love the food! But asking for extra rice the people here look at you like you are taking the food from their plate!!!!! CAN YOU GIVE ME EXTRA RICE PLEASE!?!?!?!? Without looking at me like I just killed your cat! Smh read more

Chipotle Mexican Grill - Best place even in the rain!!! - Mexican Near Me - Paramus, New Jersey

I used to love chipotle but lately, it's gone downhill. I placed 2 online orders this weekend and both times, my order was incorrect. Mistakes happen but twice in a row? Not likely. I ordered chips and a drink that I did not receive. I also asked for extra ingredients that I was not given. I regret ordering the chicken after discovering its not that great anymore. Even worse, I am now sick from the food I ordered. Unfortunately, this is not the first time I have gotten food poisoning from Chipotle but it will be the last time I order from here. Maybe you should do the same! read more

This is a very disappointing Chipotle. I ordered online and they forgot my side tortilla and they gave me pinto beans instead of black beans. YUCK! They also charged us for chips and guacamole when they were out of chips. This Chipotle needs better management. Get it together. read more

The service here is awful! We placed an online pickup order that was supposed to be ready by 7:45 PM and they didn't have it ready until after 8:30 PM. We were there and waiting since 7:45 PM and they took multiple other customers before they even started to make our order when they were already super late on our order. Then they were out of chips! The service here is just horrible. Won't be going back. read more

For a chain this place has superb service. The only problem is be prepared to wait on line for a very long time during afternoons and limited seating. read more

Awful just awful. Look at the sodium content as well as calories. Low grade dog food. If anyone thinks this is even food just cancel your yelp account because you obviously have no clue what food is supposed to taste like. read more

Did a pickup order of 9 lunches. Food was OK but they forgot a lunch. I called up to cancel the order and get a refund for that meal and was told that I had to use their online customer service. 3 times I went and made my request and I did not get any response. THEIR CUSTOMER SERVICE IS A SCAM! They do not send an email acknowledging that they received my request. I doubt that the customer service 'Ask Pepper' goes anywhere. It's just for people to complain and then to ignore. I'm not going back until they care about their customers. read more

Finally i ate at Chipotle. Whats the hype all about? i came here with high expectations. Well okay higher than Qdoba right? Umm. Wrong! i got the usual burrito. $10 for a small burrito. i mean that was by far the neatest lookin burrito i ate. im a fan of HUGE fully stuffed SLOPPY burritos. Yeaa thats the good stuff right there. I didn't even have to use a napkin after i ate this burtito. they are so cheap! Thats why. 1 scoop of meat? ahhh. I wasn't impressed. Qdoba is much better read more

I am NOT! Coming back to this Chipotle! I found a freaking bug on my lettuce on my burrito bowl! I was so disgusted! Thinking about it gives me goosebumps and the visit before the last, there was a customer complaining about finding hair in his burrito. This is absolutely unacceptable. Never going back again! Rather travel to a chipotle elsewhere. This is a shame, a place where the food has so much potential! read more