Stayed at hotel for a few nights over Christmas so visited restaurant twice for both Christmas brunch and dinner.
Christmas brunch - Sat right away, waited a few minutes for server to come over for drink order but nobody arrived so headed out to buffet. I'd like to say it was organized chaos, but it was just chaos. No clear start to buffet line, people wandering everywhere looking for plates. Eventually found the smallest plates I've seen at a buffet before, plus they were not heated. I'm not a fan of hot food on freezing plates. Eggs Benedict, egg whites were still runny which is a no no, there was a line 20 long for omelette station with young guy who seemed overwhelmed by the crowds. Was looking forward to the bacon bar, but disappointed that most of the choices we're missing.
Got back to table to find server there offered coffee and champagne, he kept clearing the cutlery away so had to keep finding new cutlery each time I returned to table. Never offered drink refills.
Salads were limp and bland, Turkey was nice and juicy, roasted potatoes were a little crunchy, roasted vegetables were more sweaty and boiled than roasted. Pork was dry, fish was not very nice, prime rib was ok, I only had a small piece. I enjoyed the cheese, meats and crackers.
Dessert bar was disappointing too, moose was not light, airy and fluffy, it was dense and cold like it's been refrigerated. Yule log was crumbly and difficult to get a slice. There were lots of empty plates, no fudge, no flan, no cheesecake, no red velvet cake, no trifles like menu promised.
These was no Christmas music either which was a little odd. $59pp for such a mediocre offering is outrageous.
Dinner - Having heard good things about the grill, I had to come back and check it out for dinner. Was seated right away, however took 20 minutes for server to come over, fyi it was not busy. She apologized that nobody had been over earlier to take our order, not even
Offered a water. She said they were going to offer us complimentary soup which was beef, potato and fennel. Took another 15 minutes for it to arrive and to out astonishment they were making us share a half full bowl of soup! Even provided 1 soup spoon and 1 teaspoon. I was expecting a hearty broth not ground beef, however it was tasty.
My Chateaubriand was undercooked, carrots were beyond undercooked and still crunchy and whipped potatoes were crying out for seasoning. My partner had the Coq au vin, it was just a fatty airline breast in a horrible sauce, same crunchy potatoes, but has a sweet potato gratin which was nice, however half of it was that gross sauce. Having spent time in France I'm familiar with both dishes, these were a poor interpretation of these fine dining dishes.
Server didn't bother checking back on us or offer any drink refills. In fact another server come and collected our plates and dropped the check off, surprised to still see the soup on the check.
Sub par service all round at all times of the day and night. If you present yourself as a fine dining restaurant then you need to offer fine dining, impeccable service and you don't mind paying these ridiculous prices.
Would not recommend. read more