Before stepping into the Catfe, and especially if you're an inexperienced cat owner, your expectations shouldn't be that they're there for you to play with during your hour-long stay. I've heard people b*tch and moan that "the cats just slept the whole time and we didn't get to play with them". Yeah that would kinda suck, but - they're not circus animals, and cats sleep - a LOT. So there's a good chance that when you go, cats might be sleeping through the whole thing. Its not exactly a petting zoo, or having your own cat for an hour. Anyhow, the 2 star has nothing to do with the fact that most of the cats were sleeping, but lets start from the beginning.
Admission is $8, or $5 if you get something from the cafe, so you might as well get something! But wow, some of the cafe prices was pure robbery. Between 3 people, $22 was spent on 3 drinks (latte, hot choco, espresso), 2 cat shaped shortbread cookies ($3 each), and a banana loaf. ARE YOU SERIOUS - if you're gonna charge someone $3 for a cookie, it had better be a gigantic 5" Starbucks-sized one. But this was puny, and it sat within the lid of my coffee cup. I know you're located in Tinseltown, and it may not be the busiest mall, but some of those prices were just ridiculous. The cafe is located through the left door, with big windows where you can peer into the cat room, where you can observe the animals (observing the animals :) )
On through the right door of the cafe is where you will get to see all the cats (but first you have to go over the house rules, and wash your hands). The ceilings are really high, and along the right side is covered with impressive wooden shelves and cubby holes, with little cat beds and toys. There are also a few cardboard boxes where some cats were snoozing away, a bunch of empty Ikea-type shelves.. The way the shelves were lined up didn't look like it was meant for the cats to sleep on, maybe its meant to be filled with other things, but I'm not sure.
There are 3 big tables for people to sit down with their drinks, a few magazines and books, and I saw 2 decks of Exploding Kittens - which is pretty fun, you should try it if you get a chance.
The space currently houses 5 adoptable cats, and can accommodate 16 hoomins (plus the workers). I was told that they are trying to work their way up to 12 cats, but they will slowly test it out. When I first got in, 4 of the cats were sleeping, and there was 1 that was sitting in one of the highest cubbies. There were 3 girls petting the cat and taking pictures for at least 10 minutes, but you could tell most people were vying for the cat's attention. I mostly played Exploding Kittens, but when some cats woke up, I got a bit distracted and hoped it would come curl up next to me. Anyhow, with 16 hoomins, and 5 cats - you're gonna have a slim chance of getting up close and personal with a cat. Once it wakes up, if you're in the right place, the right time, and if they like you, they'll hang around. So while 2 people are playing with a cat, you might have 14 people hovering around, hoping to lure the cat away.
I did go to Lady Dinah's Cat Emporium in London, and that one seemed to have so many things going on (for the cats) so I was feeling a bit less than impressed with this one - plus some of the ridiculous cafe price. The wooden cubbies are big, and large and spacious... but I guess its just that I've seen more things at other places. Such as cat hammocks, a giant running wheel, actual little beds, grass covered shelves. You also got to stay for 2 hours instead of 1. Maybe if this was my first visit to a cat cafe, I might rate it a little better, but its tough when I've been to a cafe which seemed to be better in many ways.
I kind of regret going on day 2, and in hindsight, would go back in a month or two when they have more cats, and had a chance to adjust a few things (*cough*such as the price of your shortbread cookies.. I'm STILL stuck on that!!*cough*) read more