Thank you VCA Cats Only on 4th Ave for taking amazing care of our Smartie…read more Dr. Annie completed the cleaning and tooth extraction and called twice to confirm what would happen and that all went well. Then Cynthia called the next day to see how Smartie was doing and to reassure to call with any concerns. Communication is always clear and calls returned promptly We are grateful for all of you!!!!

I trusted VCA to care for my pet, but instead, I feel completely taken advantage of. Be VERY…read morecareful before signing up for their services. I'm deeply disappointed with VCA Canada CareClub. After an apartment fire forced me to relocate more than 50 km away--a valid reason for cancellation under their own contract--I tried to cancel my plan. Despite paying $1,464.66 and only using $338.89 worth of services, VCA kept $1,125.77 of my money! That's money I paid for services I never even used! To make matters worse, when I tried to transfer my plan to a new VCA hospital in my current city, they flat-out refused. So not only did they refuse to transfer my plan, they kept the money after I canceled. The entire contract is designed to exploit customers and squeeze out every penny, no matter the circumstances. This is a blatant money grab and feels heartless, especially considering I've lost everything in a fire. I expected care for my pet, but what I got instead was greed. Be cautious before signing up for this plan--it's unfair and completely lacks compassion. What makes it worse is the predatory practices that VCA engages in. When they automatically renewed my plan they had enrolled me in the wrong plan, and when I had realized this it was already past their arbitrary 60-day window to make changes. Their "options" to resolve the issue were: 1. Cancel my current plan, switch to a Senior Paws Plus plan (which would increase my monthly payments), applying the payments I had already made in the current plan and locking me into a new 12-month contract, 2. Stay on my current plan, get a $516.69 discount on a dental service (but still pay about $800 upfront for the procedure, including anesthesia, x-rays, meds, etc.). Lastly, when the plan was switched over, I was charged for the first month of the new plan and the last month of the old plan in the same month. The real insult? They're happy to offer a discount if I continue paying into their system, but they refuse to refund the excess money I paid for services I never used--money I can't afford to lose as a low-income individual living in social housing and currently without a home. I prioritize my pet's well-being, but clearly, VCA is more interested in draining their customers' wallets than actually helping them care for their pets. I am absolutely disgusted and extremely disappointed with VCA Canada CareClub's lack of ethics and compassion. Avoid them at all costs!

Fun for all ages! I've been to Catoro a few times, but my latest visit was the first time with a…read moreminor. My cousin was visiting from Toronto and was so excited! She'd never been to a cat cafe before. The staff/owners were really nice about answering her questions, giving her tips on how to hold the cat toys to get their attention, and letting her feed the cats some treats too! Knowing how much she had been looking forward to her time in the cat forest (days of anticipation!), it was touching to see the care and attention everyone gave her. Her joy was infectious! I think this was the most fun I've had at Catoro too, because my cousin attracted so many of the cats to us, haha. She was so happy after, talking about each cat she got to play with (especially Noodle). This was the highlight of her vacation for sure. Thank you Catoro!

What a brilliant concept! They accept rescue cats,and people can spend an hour playing with and…read morecuddling them. Such a nice way to help the cats feel cared for and so lovely to get to know them! The cafe also sells bubble tea and fun cat stickers and toys! They even have movie nights, when you can watch a fun movie with a cat purring on your lap!! You have to go try the place out at least once! And, they will also consider you for adoption if you fall in love with one of these gorgeous creatures!! Staff are awesome and really care about the cats and the customers!!

Love the self serve baths for dogs. Reasonable and they supply shampoo, conditioner, apron and…read moretowels. Super bonus they clean up my mess.

I am furious that the Groomer Tatiana has been abusing dogs with her cutting them up and slicing…read moretheir skin off and has an aggressive, rude, and grumpy attitude! I am more furious with this particular place of business that the owners knew about Tatiana's work ethics as many of their customers called, messaged, and notified the owners of what their Groomer is doing after showing proof with pictures and to only refund the grooming service, and letting Tatiana continue to work for this company. I will definitely not support this company, this business, and these owners who knew and were well aware of their groomer TATIANA & terrible work ethics. To the owners: you were notified many times, and were notified for the last 2 years, but you chose to keep her there after you knew what she was doing to these poor pooches who trusted you, and your groomer! Shame on you!

So glad to leave my Tommy in such good care. I got to see my Mom for the first time in 2 years and…read morewithout Susan's help I couldn't have done it.

I don't know where to start, to write a review. Susan has been taking care of my many kitties over…read morea 25 year period! She's loved them all so much, and I can't imagine taking them anywhere else. They always come home happy - and brushed. My Sister always took her cat there as well, and was shocked to see Susan actually picking up Maggie - and Maggie didn't even seem to mind. My Sis laughed and said, "She doesn't let me pick her up." She really is the Cat Whisperer. I have no qualms in recommending this loving and amazing lady to anyone. Our two kities have just returned from her place. The outdoor area is new to our Bella, but she loves being in the grass. She's strictly an indoor cat, but we do take her out into our fenced-in back yard and follow her around. Our girls have been with her from as little as four days, and up to 5 1/2 weeks when we went to South Africa. That's trust, for sure (for that length of time). We all love her and appreciate her so much!

This is your standard veterinary hospital with nice front office staff. Dr. Dodds was our cat's…read morevet. He was very nice, attentive, and gentle with our cat. He was very reasonable with our concerns. We left feeling well supported and taken care of. The service was very quick, but that's okay because he helped our cat with her UTI. Our only point of criticism is that we were not informed about the dosages for the antibiotics. Just to be given twice a day. The bill came to $507, which is standard in the Vancouver area. The big ticket item was the urinalysis, which is necessary to see if it is more than a UTI. I would recommend this place. We really liked Dr. Dodds.

I have been attending Kerrisdale vet for over 10 years with two different dogs. My elderly dog died…read morelast year after receiving excellent vet service and I was very grateful for the compassionate care at that difficult time. The staff is consistently kind and considerate. My vet is Dr Craven but I have seen both other vets on occasion and have been very happy with each of them. I now have a small puppy and again am confident in the care she is receiving. I do highly recommend this clinic and parking is usually easy which is a bonus!

John did a great job looking after our senior feline princess, providing feeding, medication, and…read moredaily updates.

John and Donny are two of the most caring and compassionate people you will ever find…read more Little Buddies is the best pet sitting and pet care service in the West End. If you're worried about your baby being cared for while you are away Little Buddies is where you should put your trust. Highly recommend Little Buddies for any pet care needs.

The Dr's at PAWS take such great care of my little pack. Great location in beautiful historic New…read moreWest. It's a one-stop shop for all pet owners. And close to home. PRICELESS!

PAWS has been great for my peace of mind and for my senior dog Casey's health. Everyone works to be…read morehelpful and compassionate, and Dr. Kayla is probably the kindest and most patient vet we've met in the 11 years I've had my girl. She spent time during our appointment not only answering questions, but sharing her knowledge and educating me on monitoring Casey's health as she ages. While she's still super active now, seeing my buddy grow older still breaks my heart...Feeling like I've found a vet I can rely on, communicate with, and trust is a huge comfort. Casey not only loves the vet, she loves the groomer! Would definitely recommend them as well. They're always happy to see her, are so gentle and patient with her, and communicate really well with both of us. **Updated review for June 13, 2023: Unfortunately, the vets we came to love have left PAWS. The experience we've had with the newest permanent vet was a bit unsettling and frustrating, but they still have one or two on staff (I believe they're there 2 days a week) that seem to be very kind and gentle. The techs are still wonderful and I'm trying to maintain continuity of care for Casey as she is a senior now, but I'm not sure where this leaves us long-term if I need a vet for another pet down the road.

i was going to karen for years. she was the best. since i found they had new owners, i decided to…read moretake my cat to the vet by my house. no one informed me there was new owners, i found that on my own, but they did solicit my business under the old name. i thought it was strange as they did say they informed everyone. so i asked them to transfer the file over to the new vet. she told me theres a $45 transfer fee. i thought nothing of it and gave her my visa. they then charged $47.25 which i did NOT approve. later i told the new vet what they did and their jaw dropped. they told me they are NOT supposed to charge for transfering files. they did not say some places do and some dont, you just dont. and they use to work for karen who never took a fee. i called them they said they have a policy, too bad so sad. my business is with karen, they should be using her procedures if theyre going to use her name. i said its against the veterinary code of practice. they didnt care. luckily visa will be reversing the charges as soon as it moves from pending. especially since they charged me more than i authorized. if i cant trust these people with my credit card, how am i supposed to trust them with my cat??? sketchy, shady, unethical, avoid at all cost.

We have been going to Cat Care and have had Dr Karen Zutrauen as our primary vet for well over 25…read moreyears. She has been with us through many difficult health issues with our various kitties during this time and has consistently provided excellent medical care, is very knowledgeable and on top of current medical treatment options, and always puts our cat's health and well-being before all. Dr Karen is a forthright, straight shooter. She isn't going to sugarcoat a diagnosis to make YOU feel better about your cat's health situation. We know our Kodiak, Mackenzie, Lulu, Sienna and now Max and Sumi all have benefitted from Dr Karen making THEM her priority. Their health and wellbeing is always the primary focus of her practice and we appreciate that. Yes, veterinary care can be expensive, but this is definitely a case of "you get what you pay for"... We are content in the knowledge that Dr. Karen would never recommend unnecessary treatments, charge unnecessary diagnostic fees, has consistently provided us with clear options and honest opinions about what she believes is in the best interest of our feline family member(s), and we KNOW we can trust her with our furkids. We have had other vets in the past, and no one compares. I can't recommend Cat Care Veterinary and Dr. Karen Zutrauen highly enough.