THE. WORST. They get 1 star because yes of course the view is amazing! You pay for the view. I ordered the chicken French and my husband ordered the crab cakes. My chicken French came with large pieces of garlic on it, the egg yolk was visible and the chicken was so tough and stringy, I could not cut it. I told the waitress who offered to bring me another. At the same moment I asked for another my husband cut his crab cake and a large black hair was cooked in the crab cake. Why did we ask for another meal? I'm not sure. We both get another meal but I wish we had left. Just terrible and the waitress said the manager would not offer anything off of the meal. He did offer a dessert but I declined, paid my $83 and left. Each meal was $25 for stringy chicken over pasta and pre cooked imitation crab. So super disappointed and I will never be returning. I understand mistakes happen but it's all about how a restaurant handles them. They need a chef who knows what they are doing! read more

Tried this restaurant last night. Amazing view! Incredibly busy!!! I mean outrageously busy! Seated in a few minutes. Waitress was fantastic as opposed to others we watched! One young lady with unprofessionally done black hair was so rude, condescending, and obviously hated her job. Haven't seen anyone so rude to her customers. Had a mojito that was sub par including the $8 for how small it was! Crawfish and mushroom appetizers were fantastic! Thank god we were in no hurry as dinner came about an hour later! Dinner was very good except for very overpriced for what we got! Fried shrimp dinner and seafood medley. We heard waitresses begging for menus, we had to ask multiple times for water and napkins. Water served in tiny plastic cups. Due to extremely busy I wasn't that unhappy- just prices. What concerned me is the gentleman in an electric wheelchair who was barely and dangerously almost unable to get to the patio! Castaways had blocked the entrance with tables- illegal! And the handicapped entrance/path is dangerous and too narrow! He came several times to becoming stuck and tipping dangerously! They should really take a look at this path to avoid a lawsuit/complaint. Less tables in patio and some experienced staff would be nice and LOWER your ridiculous drink prices!! read more

Food took over an hour somehow and we were the only table on the deck. Waitress disappeared for 20 minutes at a time. Don't waste your time

I was trying to show off to my visitor about the lake views. We seated outside and Waited for almost 30mins after order and no one came up again. We had to move inside because it was freezing cold and was asked to move our new seats again because somebody will use the table for large group. I was already upset because the dinner is already destroyed. I'm really surprised that I didn't leave immediately. Food was presented eventually after long waiting. But not worth the price anymore without the lake view. Feels like I was humiliated in front of my guest. Will never come back again. read more

Poor customer service and would never return. Went to Castaways years ago and had a bad food experience but we decided to give them another chance and we had a groupon. Service was worse then ever, not staffed properly leaving the servers miserable and unfriendly. Would never go back and would definately would not recommend to anyone. Very disappointed and affended by the way we were treated. :-( read more

Atmosphere was very nice ordered 1 drink which was good but it took them 3 times to make the second order of drinks. The food was good but not great, the prime rib was tasty but came out a little cold. Overall not a bad place but not great. read more

I am giving 3 stars because the service is horrible! Food is incredibly good and management was great! They picked up the slack that our waitress failed at! read more

Food was decent. Service was slow, and went from nice to annoyed with us to nice. Location is outstanding but probably not worth the price. Two entrees, two domestic beers and two glasses of house wine was $85 before tip... A bit dear for being left sitting without drinks, then with empty plates, then waiting for a second round. read more

Had a great lunch. The service was spot on, the food tasty, and the location perfect for a sunny first day of summer. Coconut shrimp was very good, veggie sandwich was a hit, and the potato chips were a treat. The burger eater was very pleased also as was the turkey wrap eater... In fact , she said it was the best wrap she had had in quite some time. Great time !! read more

We were a little concerned about having dinner here given some of the reviews but we had a coupon that we needed to use. We were very pleasantly surprised. We arrived around 5:30 on a Saturday night and were immediately seated. Our server was very efficient and gave us some good advice about what to order. I had a blackened filet, medium rare and it came out perfectly cooked. My wife had shrimp scampi and the shrimp was fresh and delicious. The interior of the restaurant is a little dated, tacky and can use some fixing up. For instance, an emergency light was replaced that was smaller than the original but they never painted around it. Overall we had an excellent meal and it was reasonably priced. We will definitely return. read more

We moved to Webster last May and have had the pleasure of eating in some very good area restaurants. So today we tried Castaways on the Lake. We figured beautiful warm and sunny day would be a good time to try the place out. What a mistake that was. Worst meal we have ever had. With the prices they charge they obviously consider themselves a fine dining establishment. The service was so so. When you factor in prices on the menu and they bring you water in a plastic cup and no refills through out the meal. The two rolls that were bright to the table were day old tasteless and for the most part stale. The salad was only ok. My Fish dinner was very oily and the fries cold and tasteless. The bright spot of the meal was the coleslaw. We won't be going back there until it's under new ownership with new cooks. Bar none worst restaurant in the area! read more

Everyone always says nobody gives a positive and usually bashes places this was my first time to Castaway's for a late lunch yesterday afternoon on a Friday got the coconut shrimp salad was phenomenal never had one before very impressed and definitely would get that again and have been suggesting it to friends also had a Seafoodplatter was very happy with everything the only thing that was just normal was the fish fry scallops were great shrimp or good coleslaw was just perfect crisp not soggy, fries were just average nothing special but not bad and they made coffee for us fresh and the desert we shared was the berry with the lime cheesecake filling really good great experience, couldn't have asked for a nicer afternoon beautiful view price-wise not would I would usually spend on lunch but this was a special day our server Mike was very attentive read more

Food was awful! Plastic water cups. Had to ask for bread plates. Rolls were stale. There was no taste to the fish and French fries were cold. Wait staff never smiled or came back to check on us until we were almost done with dinner. Never came back to fill the plastic water glasses. The only good thing about this place is the view. I would not recommend this to anyone. read more

My husband and I went to Castaways for our 40th anniversary and it was one of the best dining experiences i've had. Food and service was awesome. My husband had the prime rib, i had to try it too, it was the best prime rib we've ever had. I got their new "New England Steampot", i;m glad i tried it because i love seafood and that had plenty of it. YUM. we look forward to the summer season and the great sunsets on the outer deck. read more

It is tricky to explain the disappoint of this restaurant. First, the place felt as if it was managed by 12 year olds. There were more bus boys than waitresses who would ask if you were done with one plate at a time. They would also walk into you continuously when you got up from the table. No one knew who was serving which table, and other tables complained about not having a server at all. Those who were older were acting more childish calling customers rude for asking for a manager. Additionally, The drinks tasted as though the cheapest alcohol was used and made them taste horrible. The kitchen produced good food but manage to mess up many orders from overhearing other tables and our own experience. If you were to look at the other tables during dinner you would have seen frowns or people looking to the back for service. Although the view is great, the service is better anywhere. We will not be going here again. read more

The view is OK but it has too many bugs and some bad oder for me. The food was very overpriced and not a very good quality it is the fast frozen kind. The staff is not trained very well and not profesional at all fingers were in our dishes of food when it was served complained but manager was not helpful at all and rude. WILL NOT GO BACK read more

Sat, Aug 1. Crowded but got a table in about 15 min. Waiting at bar glasses hanging over bar were filthy and dead flies on a few. Drinks overpriced, (12.50 for house wine and a Labatts light bottle) Hey, your on the lake! 15 minutes after we sat the server came over. Another server asked if we were being helped. Another 15 after she took our order did I get another beer. Another 15 did we get our appetizers! Another 30 minutes we got our meal!!!! That's 1 hour!! I even went and asked if we could leave we were waiting to long. Help said food would be right up.Food was good overall. There was a hair in the remoulade sauce and it was replaced. Finally brought the check up because we were sick of waiting for the server. Hostess/manager was bitchy and blamed the weather or something. She never offered us anything for the inconvenience. read more

Two stars is generous. Which is a pity, as this restaurant on the surface has much to offer-- a commanding view of Lake Ontario and a varied menu of perennial favorites. But, delivery delivery delivery! The service is slow and disorganized. Staff are not well trained for customer service. The table wasn't properly set when we were seated. A basket of three rolls (for four people) were plopped on the table. No water. When water eventually got there, it was in little plastic cups. Really? Entrees regularly run mid- to upper-$20. That's hardly cheap dining. We ordered drinks, and they sat on the bar getting nice an lukewarm until our waitress finally retrieved them 15 minutes later. The food came out unevenly for our party (of four) and the salt potatoes.... weren't. Add SALT, please! Bathrooms are disgusting. I've tried liking this place, and may go back just for a cocktail (retrieved from the bar myself) and a sit along the rail for the sunset. But then I'll go get dinner.... anywhere else. read more

My husband and I had an early dinner here on a Friday night in October. SERVICE: Christine, our hostess/bartender/waitress, was very attentive. She was the ONLY good thing about this place. SETTING: The entire restaurant was dirty and in need of a serious cleaning. There were flies, the bathroom smelled, smears were on the outside of the vinyl wine/dessert list, dirt was on the ceiling around the vents and there were streaks on the (only two) small windows facing the lake in the dining room. Since they had just opened for the day, this was obviously from days/weeks gone by. FOOD: The rolls were burnt, the seafood stuffed mushrooms contained mostly mushy stuffing with almost no seafood, they had no baked potatoes, the broiled scallops had sand in them and were watery and tasteless. The cost for this quality of food was ridiculously high. Needless to say we will not be dining at this place again! read more

Gave this place a shot despite reviews here. All I can say reviews were way off. Food is great, prices reasonable, & service has been great. It's a regular Friday night fish fry stop now. Still off season, so I'm sure it will get more crowded as the Summer comes on, but worth trip, even with the bay outlet bridge closed. read more

I was extremely disappointed with the food and service. I had two bites of my entree and told the manager that I did not like it and asked him to take it away expecting to be offered something else. He never offered any other meal and would not take the meal off of my bill, after spending over $300. They have lost my service as well as my family's. read more

This place is GREAT! They get very busy on beautiful nights so we try to go before 7 or after 8:30 weekends. The fish specials are amazing. LOVE, LOVE the Sea bass special when they have it. Key Lime pie is a must! Fishermans platter and the broiled seafood platter thumbs up. Also the best Prime Rib I have had. Prices are good and dinners come with a salad, so it isn't separately priced like most places these days. Keep up the good work! I don't care if we have to wait a bit during the summer. The view and the Margaritas are to die for!! read more

I visited Castaways on the lake for lunch today. Well what a mistake this was. Yes the outside seating was enjoyable until the seagulls landed on the table next to us to eat leftovers I ordered the lobster roll ($16) and my wife ordered a haddock sandwich My lobster roll had zero lobster meat but imitation lobster instead I called the waitress and said the menu did not mention imitation lobster She called the manager who admitted the "lobster roll" was not real lobster. Her comment was "if this was real lobster meat we would have to charge too much and wouldn't sell any" So I guessed it's ok to defraud the customer and make a huge profit My wife's sandwich was also poor certainly not worth the price The view was great, the food was misrepresented. I will never visit this place again. read more

Call me stupid, or whatever, as I have been to this restaurant several times and have never had a good meal. We were out for a ride on a nice sunny Sunday and decided to have lunch near the water. We called our close friends and asked them to join us, which they did. As others have said, the view is great and there's nothing bad to say about it. But, that's where the good news ends. We sat on the outside patio and waited for some time to have a server take our drink order. After we received the drinks, it took a long time for the server to come back for our lunch order. I ordered the "special" hamburger "medium rare" and my friend ordered his "medium". As we sat waiting for our food, we observed several parties seated after we had ordered. Their meals came out quickly, so there we sat waiting, waiting and more waiting. We asked our waitress to check on our order and she said that she had been in the kitchen "screaming" at the kitchen staff to get our order out. When the meals came, my "medium rare" hamburger was about 1 short step from being charcoal. It was done well beyond "well done". My friend, who ordered his hamburger "medium" got what he asked for. Now, how can the cooks, who receive the orders at the same time, cook one burger medium and one that was almost inedible because of the way it was cooked. Well beyond "well done". The waitress said she would send the manager over, When he came to the table, his comment was "you wanted to see me"? I calmly explained the disappointment in the service and especially disappointed on the condition that my "medium rare" hamburger had been served. This guy couldn't have cared less about what I was saying and asked my "what do you want me to do about it? He offered me an after dinner drink, or a dessert and a gift certificate for a future visit but never offered to take the burned hockey puck off of my bill. So, he gave me a dessert and a $15.00 "gift certificate" which I will never use because I will never go back to that place again. If you read other reviews, many comments are similar to mine, poor food, poor service and poor attitudes. This restaurant could be a gold mine if they cleaned up their act and hired someone who knows how to cook, which, apparently, is not the case. The manager said he had five cooks in the kitchen that day and doesn't understand why it took so long to get our food. Management's attitude really sucks and they only care about making money, not providing their customers with a good meal and good service. If the person who spoke to me is the manager, he should be fired. If he was the owner, he should sell the restaurant to someone who knows how to operate a restaurant and turn it into a first class eatery. Certainly, management and the owners don't know a thing about running a restaurant. So, if you want to higher price for lousy food, poor service and attitude, but a lovely view, this is the place to go. Bon Appetite. read more

Took them3 tries to get 1 of the 3 steaks ordered to medium. 3 tries!!! We had 9 steaks ranging from charcoal to raw.

We've been coming to Castaways for 15 years and always enjoyed a good experience...until 3 years ago when everything started to slide downhill. The first sign of trouble was when they replaced the classy bistro tables with plastic Rubbermaid tables and chairs. What seemed like a cosmetic downgrade actually pointed to a far more dire sort of downgrade: That in the service and lamentably, in the food. Going back to a year ago, my dad and I went to enjoy a nice dinner with a beautiful view of Lake Ontario as we had done for many years prior with my mom and sister. At that time we placed our order and then watched as no fewer than six tables were brought their food, paid their bill, and left--while we were still waiting for our appetizers. I am not making this up when I say that TWO HOURS passed (we had a bottle of wine each, which made the time pass more easily) before an employee informed us that 1) There had been a power outage in the kitchen, which had delayed (and ultimately pre-empted entirely) our dinner, and 2) The reason we hadn't been informed of this prior was that our server had gone home. After all of that waiting, we weren't even offered a comped appetizer in the interim. We had NO IDEA what was going on. And when we finally asked to talk to a manager, he appeared almost resentfully and explained the reason for the delay. Begrudgingly, in response to our palpable dissatisfaction, he gave us--get this--a $20 gift certificate. Dad and I realized yesterday that the certificate was about to expire and so we made a return trip hoping that things had improved. They had not. The bar area stank of stale beer and old wine. The tablecloths on the Rubbermaid tables were dirty and stained. And we were told to be careful of the bees divebombing customers--our hostess even seemed bemused as she said this, while seemingly ignoring a dish of ketchup around which at least 20 bees were buzzing. The food was minimally acceptable, in case you were wondering. This place is such a far cry from what it used to be that it's sad. "We can get asses in the seats with the view of the lake," seems to be the thinking. "As long as we don't poison anyone, we're good after that." After so many years and good memories, we will not be returning. Ever. read more

We had a wonderful dinner here last night. Thought it was a little pricey but the atmosphere made it ok! Quite busy for a Monday night-next time I'll get a reservation for a table closest to the lake. View is fabulous. Food and service were very good. read more

My wife, mother-in-law and I ate here twice. We thought the food was good. The outside atmosphere is very nice. After our meal we enjoyed sitting on lounge chairs on the boardwalk like deck looking at the lake. The fish fry and broiled fish were delicious. I tried cajon style crawfish for the first time and liked them. My wife had first visit the philly steak and the second time a hamburger. She liked the steak sandwich better, but both were good. The calamari appetizer was good. Food cost is somewhat pricey, but you are paying for the view as well. Our service the first time was ok. The second time better with a blonde waitress. Facilities were fine. We spent our time outside so I can't speak about inside other than the mens room is small and could have been cleaner. Handicap accessibility is restricted to an outdoor ramp that is narrow at the beginning. Not the best for a wheelchair, but I suppose doable. We would certainly return to try out different menu options. So far so good. read more

Great drinks out on the deck! Best sunsets in Rochester, NY! We went on a Thursday night and had some pretty good appetizers. We got our food quickly and the service was excellent! I highly recommend them. read more

Service is horrible, the waitstaff treated us like second class citizens. Waited for along time for our food, I think they do that to make more money on the alcohol. Price is excessive for a small old looking house type of restaurant, the portions are small, seafood is overcooked and not fresh at all. The only plus is that is lake front. Will not come back again, DO NOT recommend anyone to come out here even if it's for the waterfront view! It's not worth the time and money! read more

Beautiful location but extremely expensive with extremely small food portions. Paid $15 for two mini crab cakes! I thought it was a joke at first! Also only received two tiny rolls in our 30+minutes wait for food. Main course was pretty good but definitely not worth $25. We're there about two hours by the time we received our check back to finally leave. read more

Worst of the worst. Beautiful view, dirty tables, terrible service, awful food. We had reservations and had to wait an hour before we were sitted. Table was dirty and sticky. Waitresses clothing was food stained. Drinks were served in small glass which was not appropriate for drink plus watery. We ordered a spinach dip then waited 30 minutes before it arrived. Main courses took half an hour to arrive and were cold. Left without tipping. Never go back. What a shame they have a perfect location and it could be first class but this is a dump. read more

If there were no stars I would have selected that option. What a terrible night last night. We waited 1 hour for a table even though I had booked a late reservation. Food had no flavor. The prime rib seemed boiled and the fat was not even cooked. Seafood was cold. My daughter's lobster tail was so dry you could not even eat it. All of our meat was raw and inedible. They took the food back and microwaved it so the meat was like rubber. The bill for 6 people was nearly $400. They knew we didn't eat the food- they offered us free dessert (at that point it was 11 pm) and we desperately wanted to leave. Who wants to stay and have dessert after such a terrible meal and atmosphere? The workers were closing up and shouting around us. There was hair in the food. It was very stressful and unenjoyable. No one is trying to make it a pleasant experience. It seems that none of the workers want to be there. My husband asked for a drink and the worker rudely said he could order from his waitress. Not "I'll go get your waitress." Just rude. Not a service mindset at all. They act like they are doing us a favor! We were paying guests! My family used to go here all the time and it was great. They have completely gone down the tubes. They know it too and should close or regroup but people still go there so they happily take the money. Everyone was complaining. The owner was hiding and the wait staff lies and says he's cooking. I watched a big party of people get up and leave because they waited and waited and couldn't even get drinks. The place is filthy. Health Department should go there. We watched them cleaning silverware outside in the lawn. The worker was smoking, eating food, touching her hair, no gloves on and touching "clean" silverware and dirty dishes all with the same hands. Disgusting. What a shame. Such a great view of the sunset but not worth the money and not a positive experience. I'll never go back. They should have not charged us a penny. We wouldn't have served that food to our dog. I apologize on the harshness of this review, but it is accurate and they deserve it. read more

We were very hesitant going here for the first time based on the terrible reviews but ended up being pleasantly surprised. The food was great, the service was wonderful and the scenery was amazing! Our waitress was very attentive and our drinks and food came out in a timely manner. I am very surprised they don't have more stars. I will definitely be back and highly recommend it! read more

Not sure what to say. I went there on a weekday for lunch and had excellent service, very good drinks and good food. Would have been 4-star. So impressed, I took guests there for dinner, and it was a disaster!! Service was horrible, we were scolded by one wait staff for not checking in with the hostess, while a different person had told us to take a seat anywhere. We were punished with no bread nor water. Our dinner took an hour, and they "forgot" the appetizers we had ordered, and tried to bring them AFTER dinner. I had the lobster roll for lunch and had recommended it, my guests roll came stale, greasy-grilled with fries that had been sitting under a heat lamp for a LONG time. I kept apologizing saying it HAD been good for lunch. Chef Ramsey help this place! The staff is burned out and grumpy, the kitchen staff takes no pride in their food. Clearly it has potential if what I had at lunch could be given at dinner. Go for drinks on the deck, but the food and service, we'll, the reports here were accurate for dinner. Maybe lunch is just a better cook and staff!!! read more

Not worth the money!! The view is excellent and the half covered patio gives you options for sun or shade or sometimes both. My recollection was that they served burgers that were mediocre for about $8 so we decided to give it a second chance. That must be the lunch menu, because the dinner menu prices were $11 for apps and $18-32 for entrees. Strawberry mojitos were literally missing the rum, very watery. Calamari was greasy, not just deep fried but then drizzled with Italian dressing? Otherwise cooked perfectly and. Not overdone. Coconut shrimp (6 or 7 small) delicious with original orange marmalade salsa. Fries were gross, cold and tasted like old oil. Waitress never brought my cole slaw, and I forgot until just now. Mom had strip steak which she said was fine, not worth the $$ and my husband had two homemade crab cakes with baked potato which were good but not worth the $20. They looked overdone meatballs to me... Waitress kept forgetting to bring us extra napkins despite our toddler who was visibly covered in ketchup lol... $117 for three adults, inc three alcoholic beverages and one appetizer to split. Oh yeah toddler meal of chicken fingers. Just so so. Would go back for cocktails on the deck on a sunny day. Bring sunglasses!! read more

Beautiful waterfront views perfect place to spend the night for dinner this time of year. Food and drinks were delicious. I has scallops and wine my husband had crab legs and melted butter, yum!! read more

To start they lost our reservation. We had to wait 30 minutes to be seated even though half the deck was open (this was a Tuesday night). From being seated it too an 20 minutes to get drinks, 45 to get the appetizer and a total of an hour and ten minutes for the food to come. This whole cluster took over 2 hours. The food was ok at best pretty bland. Everything was overpriced. I would not return. read more

We had a lovely evening [Father's Day] and had made reservations. We got there a bit early and they seated us right next to the [very good] entertainer. Literally, the speaker was right in our ears! They told us we could move and we did. The service was EXTREMELY SLOW. We ordered drinks which came fairly quickly. They served 4 rolls [for 4 people] and when we asked for more rolls and water, it took FOREVER. Our food came [after a LONG time]. We ordered two Jumbalaya that were mostly rice, hardly any sausage [or any] a few pieces of chicken and a couple of shrimp for $22 each! It should have been more like $9-10. The fish dinner was so-so and the crab cake sandwich was like carbs on carbs and not very tasty. The cheapest dinner on the menu was $18. The ambiance of the lake is wonderful, but I agree with other reviewers that the quality of the food and the prices are out of sync. Very disappointing! It could be a real goldmine but it's not. read more

Excellent place for the sunset. Horrible waitress. Seems put out to bring me a fork! I had the lobster roll. It was good but didn't hold a angle to Maine rolls. sisters split a fish fry. None of us got Cole slaw. The waitress really was horrible. Sunset was fantastic. Table cloths were tacky at best. read more