Awful. Ordered a cake online and it was never delivered. Weird aggressive staff. Use the Nutley location if you must.

I almost never proclaim any food item the best ever, but the the soft serve here was the best ever! Staff was exceptionally friendly and helpful, and I appreciated the drip handle for the cone. The vanilla chocolate ice cream was smooth and creamy, and just what we needed to get us going on the road trip. I hope they stay open for a long time. read more

This is a pretty decent carvel. Employees are nice and helpful. They even have some parking which most places on Bloomfield ave dont have. read more

I want to give them a good rating but they never seem to adhere to the closure times on their site Disappointing and unprofessional. Pls stay open until the times promised or change them online so people don't waste their time and are not disappointed ! read more

Went to this carvel and it was 8:58 pm and when we arrived, the girl said they were closed. The website says 10 pm and even yelp says 9:30 pm. Well, you just lost a customer and won't go there again.​​ read more

Carvel - Carvel closing hours - Ice Cream & Frozen Yogurt Near Me - Bloomfield, New Jersey

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I am leaving one star because I have to leave something but that is too generous . I came in person to order and the Ayesha who was alone and sitting down right until I walked in started dealing with an online order. There were no other customers in the store and she wasn't "slammed" because she was sitting till I arrived. She didn't address me and tell me should be right with me or anything for that matter. After waiting patiently for about 5 mins or so she started working on another order after the first one and still hadn't addressed me. So I asked how long it will take before I could place an order and then she said she was working on another order again no one was in the store just myself. Then she got nasty with me when I asked why she would not help an in store customer vs her online order. She told me I could leave if I didn't like the the service and go to another carvel. I not sure if this is how carvel trains there staff but I asked to speak to her manager. She claimed no one else was there. Then proceeded to try kick me out because she didn't want to deal with an actual customer. I've been to this carvel several times and it's understandable when it's busy that the service is slow but she was not busy...till I walked in. This is beyond poor customer service and I wouldn't ever bring my business there or any Carvel. The level of service is sub- par...ie very poor. No courtesy to even address clients when they walk in. Especially when they are not busy. And there are cameras in the store to prove the situation I just described on this quiet Sunday night. Employees need to be trained on customer service instead of ignoring customers. Ayesha was disrespectful and got downright nasty. Not what I would expect from a brand that's been around and has lots of competition. read more

Stopped to get a scoop of ice cream definitely impressed by the ice cream selection. I got a Cold Brew Coffee, it had Oreo cookies in it to I think, great additive! What I thought was really neat was the cone holder, it held the cone perfectly & the extended lips/flaps around the sides help with spilling/melting!! I haven't seen anything like that before! Definitely recommend read more

Carvel - a variety of food items in a display case - Ice Cream & Frozen Yogurt Near Me - Bloomfield, New Jersey

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So my main complaint before was lousy service and the fact they always advertised a seasonal soft serve flavor and NEVER had the machine working. Also, when they had a company wide free cone day, they had a sign on door saying no free ice cream. You can't opt out of a company promotion! Also also once they just weren't open during posted hours. Anyway, new owner reached out to me asking me to come back. Mint flavor in stock yay! He was very nice and apologetic, even though it wasn't his fault for old owner management. So I came back and was happy to try again. I always enjoyed their ice cream. It's very soft but still great flavor, and mint and fudge sauce is a winning combination. As days get warmer, I will definitely be back and I recommend others come by and try it too. read more

Carvel - Mint sundae, thumbs up - Ice Cream & Frozen Yogurt Near Me - Bloomfield, New Jersey

I love milkshakes and I especially love Carvel's Oreo milk shake!! The staff is very kind and courteous. Currently only 3 customers are allowed in the store at a time - so stock up when you get in!! read more

A great, local, neighborhood ice cream shop. Walking distance from my house. I LOVE the Cookies and Cream Carvelance! I've ordered three of them within the past week. Nicole always does an awesome job making each one! read more

Carvel - a cup of iced coffee on a table - Ice Cream & Frozen Yogurt Near Me - Bloomfield, New Jersey

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We came here on a Monday for some treats. I have to compliment our server Anna who told let us sample, told us about the specials and was super friendly. The store was clean and the ice cream was delicious. Parking sucks but that's standard in the area. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Bloomfield, New Jersey

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Ordering DoorDash at this location is worth it. They over your orders with plastic wrap which makes me feel comfortable to eat. Another location near did not cover it and It had the spoon in already very sus. read more

I'm a sucker for Carvel. Went here only because I had been craving ice cream cake and then got a coupon from them in the mail. It's almost as if they knew. Creepy. Anyway, the coupon was for $3 off a sheet of cake, but I tested my luck and approached the counter with a medium round cake for $17.99. The dude let me use the coupon anyway and so I walked out only paying $14.99 (in case you needed me to do the math for you). Overall, that cake is good for about 6 slices (about $2.50/slice if you factor in the discount), and it was way better than a single slice of ice cream cake I paid $9 for at a restaurant the other night. They'll also decorate the cake on site with whatever expression(s) you want at no additional cost. As an aside, I would heed Wesley C.'s advice about the sherbet. Steer clear. I can see why it tasted like chemicals ... it looked like a 5th grade science experiment gone awry. read more

Thank you for making such a beautiful cake for my daughters sweet 16!!! The service was so helpful and nice during these crazy times!

The carvelanche was amazing!! The customer support was spectacular!! I would definitely recommend this location!

This is the BEST Carvel in Northern NJ. We're celebrating my daughter's 16th birthday. Being that we're in a pandemic we're scrambling, trying to make this a birthday my daughter will always remember. So on short notice I needed a custom ice cream cake made with my daughters favorite colors. Went there on a Friday evening placed the order and picked my cake up early Saturday afternoon. I would like to thank the staff there for being friendly, understanding and the GREAT service they were able to provide me on such short notice. I'd also like to thank them for the amazing job they did on the cake. My daughter absolutely LOVED it!!!! read more

The new management is great! Had a bad experience with the previous management, but the new management is totally different. The place was whole mess before, but now i love it. The quality totally changed, the customer service is great now. They were so nice to me and treated the kids with some free ice cream. New really nice flavors, try coffee and snickers they are awesome. My new favorite Carvel. read more

I love the new layout and management. The owner is so nice and friendly very professional. New flavors that you cant in most Carvel shops and great customer service. I'll recommend it for all. read more

Worst writing ever and this wasn't the first time it looks this bad. I called ahead and I still had to wait because they never did it. Plus they wrote the wrong name. read more

Carvel - Supposed to say John!! - Ice Cream & Frozen Yogurt Near Me - Bloomfield, New Jersey

They had a great stock of ice cream cakes and super fast service! The handwriting on the cakes came out beautiful! Will be coming to this location more often! read more

Great ice cream and great customer service. Very safe and clean! Would recommend to come enjoy some great tasting ice cream.

Walnut maple ice cream! I also got an ice cream cake for a friend's birthday and he loved it.

Nice location and great customer service. Have soft and hard ice cream! Will come back again for my niece's birthday.

This place has the sickest ice cream ever. It's unbelievable. Would recommend it to everyone read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Bloomfield, New Jersey

Very bad. My orange sherbet tasted like it had chemicals in it. I will not be back.

I frequent this business a couple times a week. Each time I go there the staff is always friendly and helpful. I enjoy interacting with them. They ALWAYS make every visit a pleasant one. If you're in the area, make sure you stop in. -Purple Princess- read more

If you want to waste your money and be sick all night- this is the place to go. This was my 2nd bad experience here- but my real concern was with my visit this past Saturday. We purchased a cup each of pistachio-strawberry cheesecake and soft vanilla and took it to go. Thank god we started eating in the car right away before we left the general area. The first taste of the pistachio tasted fake- I thought it was just because it was not home made but the next spoonful tasted like lime. At first I thought that maybe they scooped the lime ice cream by accident- but seconds later the taste of SOUR MILK over came me. I was practically dry heaving in the car. My daughter tried it- same thing. My other daughter was in the middle of eating her strawberry shortcake Ice cream and complaining it was grainy. I thought she was exaggerating but I tried it anyway and she was right/ grainy! Almost as if it was a powdered mixture that didn't completely dissolve before freezing. I went back to the location- - 2 out of the 3 ice creams were bad and I didn't want to try the third. I'm also pregnant so I really didn't want to be up with stomach issues all night. Customer service is obviously not this locations priority. The woman told me that there would be no refunds. The ice cream was fine and a lot of people buy their ice cream and no one complains. I told her that's fine- but someone is going to get sick bc the pistachio ice cream is bad- not only does it taste bad but it's going to make someone sick. After threatening to call the police, report them to the department of health and anywhere else _ I finally got my money back. She continued to yell at me as I walked out of the store to 'get out' because she 'already gave me back my money '. I will never go to this location again. No wonder it is always empty- stay away!!! read more

DO NOT GO TO THIS PLACE. They will rip you off and the ice cream is terrible! Worst I've ever eaten. I regret coming here. I asked for a refund and they did not want to give it. Bad customer service. AVOID AVOID AVOID read more

This is probably one of the best Carvel's I've ever been to !! Great Ice cream and very friendly staff.. read more

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I've been there 3 times in 3 weeks trying to buy a banana split but they never have all the ingredients