I would never ever EVER recommend anyone to this dealership. Todd smith was the worst sales male, not personable, had his mask down plenty of times, was not helpful at all. I would rate my experience 1 of 10, I returned the car and it was a nightmare to get my money back ... I would NOT recommend. read more

I purchased a car from CarMax and it had some scratches on the fender that they had tried to cover, but it was obvious. I asked, and they agreed to try and fix the problem prior to my purchase. I brought the car back, but the repair was worse than it was originally! I discussed my concern with "Tony Luis" in the "Service Department" and he agreed that the color match pen from the manufacturer actually made the "Problem Worse!" He jumped through hoops and scheduled an appointment for me with an Autobody Paint Dealer who "Repainted the Entire Fender" that "Matched Perfectly" to the original paint job! It Now Looks Fantastic!" Good as New! And all at "No Charge!" Thanks Tony and the CarMax Team!!! You have a fan for life! read more

I love CarMax!! I bought my first car 6 years ago and had an amazing experience. Of corse I had to come back to CarMax, this time I came to upgrade my Honda Accord and drove away extremely happy. Thank you Fernando for going above and beyond and helping me get my car. Fernando was very patient with me and my family. I wanted to stress the fact that I never felt pressured. Thank you again Fernando you were wonderful. read more

My husband reserved a car, did the 24hr test drive and purchase the vehicle. Quick and simple process. When Financing a vehicle they have 90 day warranty. where if anything I mean anything is wrong with it you can go back have them fix it for free. Well that's exactly what he did with his 2018 Ford Mustang. He found a issue and took it in after a week and they repaired all the issues without a problem. They took it as far as taking it to Ford because CarMax couldn't pinpoint the issue. Best customer service ever!!!! Never go to CarMax Ontario thought, they are truly the worst read more

Don't come here and waste your time the worst customer service ever. They give you an accurate information and don't even apologize for it. I don't do business with companies that have horrific customer service and don't value the people that put money in their paychecks read more

I just went to look at the vehicle (2016 Lexus) and I'm very disappointed with what was shown. This car has various indications of accident damage (poor repair works as well) and I mean damage not just stay dark wear and tear. These should have been disclosed when asked. Obviously Carmax claim of proving a multi point inspection is a joke. Underhood there are various missing / mismatching clips indications this compartment was disassembled. Front bumper had a punch in the bottom corner indicating damage. Front bumper on passengers side has broken clips / missing hardware as well as white overspray showing a poor attempt at repair and repaint. Passenger side rocker panel shows damage along with a very bad attempt at masking the damage with some sort of brush and paint. Rear bumper has 2 gouges in its plastic. One you can see was attempted to be masked by replacing the rear bumper decal. I don't really appreciate having my family's time wasted, these should have been disclosed. All this damage realistically means this car should be priced in the 25-26k range. Vital information was withheld on the hopes of having this vehicle purchased. A very unethical practice and one that Carmax should be ashamed of. If this vehicle was repriced in the correct condition of Fair then it would be understandable. But clearly this is nowhere near good as advertised. Seems to me CarMax is just another sad example of corporate green cheating customers out of hard earned money. read more

Purchase my car here today, Dean Chrysler sales person who helped us , He very professional and takes his time to explain us everything . Everything went smooth ,it was good experience Here . read more

CarMax - Car Buyers Near Me - Riverside, California

Have purchased 4 vehicles at this location, none of which more difficult than my most recent! Long story short, my credit is trash... but that didn't deter Douglas Castino from going way above and beyond to get my deal done... Working on my deal on his day off, over the phone, and in the hail. Thank you Doug, so stoked to be driving my Abarth! read more

Charles and Maria were our people to help us purchase TWO cars. They were wonderful, and amazing, and if I only ever had to deal with them, I would 100% use Carmax again. That being said, the troubles all started AFTER the purchase of the cars. We purchased one cash, so there were no issues. The Honda CRV we purchased we did through contract in order to keep our credit building. On the ELEVENTH day, they call us, tell us there is an issue with our contract, and we either need to purchase the car straight out, or return it. Mind you, the law states TEN DAYS.... it's easy to find, google it! At that point we called the sales manager, they didn't know the law, then we called corporate, they didn't know... they sent us to corporate legal, THEY DIDN'T KNOW and mind you, they said they would call us back... here is is 7 days later, and STILL NO CALL BACK!! BAD BUSINESS!!! BAD BUSINESS, BAD BUSINESS, BAD BUSINESS!! We will NEVER buy another car from Carmax due to the problems we have had over these purchase. We purchased over $77,000 worth of vehicles, and NO ONE can call us back with an answer other than "ummmm....we don't know". Also, after ALL the problems, they refused to pay for the tags on the HONDA CRV that they should have paid for because it was within the day time trial but because "someone didn't check on the registration when we bought the car, there's nothing they can do". Seems to me as though there's a lot of "nothing they can do" going on besides continuing to take people's money. UPDATE (8/23/2018): I took one of my cars in for service for a trim piece and the scraping calipers. They fixed the trim part, but in doing so they took off the entire drivers door panel, which would be fine, but they didn't put the screws back in, so now the inside of the panel is falling off. The scraping calipers were "looked at", but upon finding out our car was sold to us with out the lug lock, we find out their technicians never removed the wheels to try and fix the calipers, we were just told "sorry, after market piece even though you bought it from us this way, nothing we can do". I was promised a call back to settle the lug lock issue, and well, here it is, ANOTHER week and still no call. I called and left a message for the GM. Mr. Delwicious, and he was in "corporate meetings". He had someone call me back who had no authority or know how to help me, and here it is.... STILL NO CALL BACK. NO ONE AT THIS CARMAX HAS BEEN HELPFUL or honest! No one knows anything, and as we were told by THEIR cashier manager everything seems to be a "grey area". Still, no resolution to ANY of the problems, still no call back from anyone at corporate, still no call back from ANYONE. read more

Unfortunately I bought my car used from them. My car was 55 miles over the warranty and my Tesla will no longer charge. They tell me there is nothing they can do about it unfortunately for me so a car with 75,055 miles is no longer a good running car after paying 50k for it I will not be coming back. read more

Will never go to a regular dealership again. CarMax was awesome! Great support, no BS, just nice people all the way around.

I love my experience here!! The people there are friendly and kind. I think and added recommendation to them is to offer your clients something to drink especially if it's hot outside :/ !! I love the fact is was a stress free and non negotiable dealership. The car I got was a 2015 Toyota Corolla its was only 13,995! Please if you are considering a new car look at theirs I can trust the car I'm getting is good because they do a intense car check! They offer a 30 day return no hassle refund. :))) read more

CarMax - Car Buyers Near Me - Riverside, California

My husband and I have bought several cars from CarMax. It has always been a seamless process. No price haggling. No hidden fees. No deception in the offer for your trade-in. On my most recent purchase, there was a misunderstanding on the allocation of the overage of funds estimated in my car pay off. CarMax went out of the way to cater to my expectations in a timely manner. Why would you purchase a car anywhere else?? read more

I'll get straight to the point IMPORTANT!!! Make sure you check the paint on the front & rear bumpers, if it looks different than the original paint (doesn't match the body paint 100%) than its cause it was crashed & they put a new bumper & painted it. You can tell by looking closely. They say all they're cars are clean titles & they are BUT that doesnt mean they haven't been crashed. 3 cars i checked were secretly repaired so the title is kept clean & not salvage, Both the front & rear bumpers paint looked funny, the paint was too new on the bumpers & the paint on the rest of the car looked more faided & older You have to look out specifically for the cars under $16,000 dollar's, those seem to be the funky car's, the higher priced cars seem to be they're "good to go" cars. Im not pointing any fingers, i dont know if Carmax is doing this or the people that sell/trade in the cars to Carmax but just inspect the car & if u find something fishy, tell the managers & speak up about it, spread the word so more people know & learn. On a positive note, i left 2 stars because the sales people are nice, helpful, & do NOT pressure you to buy. read more

Worst dealership, worst customer service, avoid this CarMax at all cost. And very unprofessional When I were buying a car, everything was smooth, and they promised me to fix the problem on the car that I found. After I bought the car, they never care about you, and they didn't fix the problem yet. Worst part, the buying contract had a problem too, so I had to drive there for an hour to resign the contract. When I arrived and sign the contract again, the dealer didn't know what was wrong until spending an hour and found out that he forgot to click one button. After redoing all the paperwork, I asked the service again when they would fix the problem I found on the car, the service said will call me tomorrow. But now it s been two week. I called back and asked if they were ready to fix my car yet. All they said was "I am not quite sure" read more

I know, you feel a bit apprehensive with the " no haggle " pricing. But if you do a little homework before you come to the dealer you may feel better. We are very satisfied with our purchase of a 2014 Honda Pilot. I had set up an appointment with Brandon but when we arrived we were passed on to Kyle Kersh. At first I felt like the proverbial HOT potato but Kyle threw water on that fire. His demeanor and receptiveness was relaxing and welcoming. Our children behaved well and the staff goes above and beyond to make the experience pain free. I will not be using this facility for service of the vehicle due to proximity. We also traded in a vehicle that I had checked with KBB.COM. The price offered and accepted was fair considering what we needed to get done. We would recommend it to others. read more

I was hesitant with purchasing a used car from CarMax [or any dealership for that matter]. But John Lima and Harry (forgot the lastname) were very transparent. This team was very patient and helpful throughout the whole process. We requested for transfers from other stores and they made it seem effortless. The whole process didn't really take that long. They even recommended to stick with my personal bank loan offer, since their banks couldn't offer better. It helps to do your own homework on the cars you're interested in, and know the market. Bad reviews come from inexperienced people who are spontaneous. But if you wanna give CarMax a chance, ask for John Lima. Also be sure to know what type of extended warranty you want. read more

Appointment system does not work here. I made an appointment to test drive. I showed up on time, checked in at the front desk. They said you're next. I waited and 30+ minutes later, went back to the front desk to let them know I'm still waiting. I asked, How much longer do I need to wait. The guy could only say that I'm next, he does not know how much longer. I need to know whether I need to wait 5 more minutes or another 30 minute, so I can make a decision to stay or reschedule. Since they can't even figure out how much longer to get someone to help me (someone with an appointment) then that means they do not treat customer's appointment as priority. It was more like first come first serve. read more

This carmax is an absolute disgrace. They lie, steal and manipulate their customers. I recently bought a 2019 Camry from them. I took it to my credit union and got it financed at a 3.2 interest rate after about a month and a half goes by Carmax calls me back and tells me that they cannot get the title from the previous bank that owned the car, reason being unknown they would not tell me. So they asked me to bring the car back and pick out a different car. The way they did it on the paperwork is that they made it look like I want it to bring the car in and trade it in and get a different car when in fact that was not what happen it was a mistake on their end, a very rare mistake but nevertheless a mistake that was made when I took the new car back to my bank to get it financed through them they couldn't do it at the same interest rate because they had to run my credit and everything again this was a complete disaster my credit was brought down by the whole situation I had to get the new car at a higher interest rate, a higher payment, and a higher value car all because they made a mistake. I've been in contact with them to see if they would not only own up to their mistake but help fix the situation since I was put into a bad spot because of them. They keep saying that they are going to call me back but they never do they have ignored contact with me at this point. I am now going to get lawyers involved for this incident. read more

Worst financing I've ever dealt with. After a solid payment history of never being late I had a payment not process, due to miss understanding from my bank. Now they won't take a payment from me unless I go to their office which is hours away. Absolutely horrible don't do business with these clowns, read more

Chris was so helpful and positive. It was such a weird experience to be at a car dealer and be treated like a normal human. Thank you Chris for all your help we will be back when we buy our vehicle. Go to Chris at Carmax in Riverside for all your auto needs and appraisal needs he literally is the best!!!! read more

CarMax - Chris carmax riverside is the best - Car Buyers Near Me - Riverside, California

Firstly, I have appraised my personal vehicles at other CarMax locations years ago and found them to be accurate for the market at the time. I'm also a stickler when it comes to maintaining my cars, so the prices I got were in the mid range of the KBB 'very good condition' category. After today's visit at the Riverside location, I realized I must've hit some dumb luck those few times as business has certainly changed. CarMax staff is always polite and, while their new Coronavirus policies may be slightly awkward, the process of getting to test drive a car and get yours appraised rather quickly is as smooth as I remember. The rude awakening was the appraisal value. If I were to take a stern evaluation of my current car's condition, it would be in the 80-90% range. The salesperson informed me that they concurred but could only offer me $1000 dollars less than the bottom of the 'good condition' KBB price range. That's aside from the fact that the car I was looking to potentially purchase was listed at $5000 over the top range of its KBB value in 'excellent condition', but looked to be in the same 80-90% condition. There were two explanations (read: excuses) made for the poor evaluation which were the conditioning of the car for resale (which my car needed minimally and the one I looked at didn't benefit much from) and the fact that they offered most of their customers 'fair condition' KBB values. I might be reading too much into it, but I'm certain that people will shop around a little bit before letting their cars go for a fair KBB price unless it's a clunker, and the reason this was said is because they try to group everyone at the bottom of the 'good condition' category where I landed and still at at a $1000 loss. I've heard of people printing out the CarMax offer and shopping around with it, though I had honestly seen no purpose in that in my prior CarMax experiences as the appraisals were accurate and tough for local dealerships to beat. What I got wasn't even worth printing out as I know I'll get a much better deal elsewhere, or the same one once I put another 20k miles on the odometer. Happy hunting out there and don't get ripped off. read more

My car buying experience was great! I had Paula guide me through every step of the process, she thoroughly explained everything and ensured I understood everything. Unfortunately I did come across a minor cosmetic issue on the roof of the car, but Paula didn't hesitate to guide me exactly where I needed to be and ensured that I was taken care of promptly! Safe to say I've had 0 issues as of now, I highly recommend Paula and her team out of Riverside! read more

I bought a 2016 Audi A3 from CarMax in November. Manny was super helpful and nice. and I LOVE my new car. A month later I was driving back from Vegas on the I-15 in the fast lane and I lost acceleration. I had to get towed two hours back to Redlands, called CarMax and they towed it the next day. It was still under the 90 day warranty, and under the manufacturer warranty so it was then sent to Audi. Long story short the turbo engine failed and I was without my car for 25 days. I finally picked it up yesterday and found out the engine got replaced as well as a few tubes, bolts, airbags and electrical panel. I had a loaner car during this time. It was irritating to be without my new car for 25 days but carmax was in constant communication with me about the process. Albert called me every morning to update my status and was beyond nice and helpful. I didn't have to pay a DIME for those parts plus labor, or for the loaner. As a first year teacher free 99 is the best price ever!! ALSO I got the 25 days added back onto the 90 day warranty I appreciate the communication and the genuine feeling of care carmax gives you. Thank you to Manny who sold me my car and to Albert who handled it getting fixed. If I need a new car I will definitely be coming back here in the future. read more

Their offer was insulting and far below KBB LOW blue book value. They are set on basing a decision solely on information reported by Service Vendors to CarFax (or other automotive reporting agencies of the like) as if it is assumed to be actual factual information. I have proof the information that was reported is in accurate, however their representative was not willing to see the proof. She in fact turned blame on the auto repair facility claiming "they are notorious for reporting false and overexaggerated information to get more out of insurance". This is a crock! Aside from the insulting offer, which was more than $4000 less than KBB Low, the integrity of the Representatives is questionable. To slander other businesses is entirely unprofessional. I will NEVER do business with CarMax. Ever! read more

Terrible customer service. Expect to wait forever to get help here. Literally about 5 employees. No customers, and it's been 40 minutes and I haven't been helped. They are literally just hanging out, talking to each other. Good luck getting help --- Update: After speaking to management and making a complaint, I was given the help I needed. I appreciate them turning my experience around by giving me a good person to work with that had great customer service and ensured to follow up a few days after. I'm so sorry I don't recall the persons name, but I really do appreciate the location making an effort to turn my negative experience around. read more

Incredibly disappointed. We purchased a 2013 Dodge Caravan for our growing family in Jan 2018. Since then we have replaced the transmission, had to have the air conditioning serviced and now the starter just went out.... I hope. When I called about the transmission, I was told their service department does not do that kind of work. The service department wouldn't actually discuss with me how to resolve the problem. (Recommend a shop, offer to see the vehicle to diagnose the specific problem) All CarMax wants to do is get rid of their inventory. Once the vehicle is off the lot they will do whatever they can to not see you again. Disappointed in the customer service entirely. We won't be purchasing another vehicle from them or the company again. read more

The whole process was pretty easy. We dealt with the Riverside, CA lot and our salesman was Victor Ly. We were limited to specific vehicle and price because we were working with a Toyota buy-back and it had to be modified to accommodate a power chair. Most of the time was spent on-line finding the exact vehicle we needed. Victor found what we wanted after a few false starts, we made an appt. to see it and closed the deal. My only criticism might be that the purchase process took longer than I expected since there's no haggling over price, and little or no up-selling - we didn't even test drive, and still were there over 2 hours. I guess there's lots of requirements on their part, so I probably shouldn't be picky about the time it took. The person who processed the paperwork seemed a little inexperienced; but everyone needs to learn at some point! We did purchase an extended warranty b/c there was about 1 1/2 years left on the new warranty and we don't want any surprises. We'll see if my rating changes when we need service - but for now we were happy with the deal. So, Victor did everything we needed and we felt we were dealing with an honest person. I'm a pretty good judge of character and we did not feel rushed or "over" sold. I guess I could give him 5 stars and the agency 4. read more

Because I trust CarMax to sell me a fairly priced, gently used car that has passed their rigorous certification process, I'm a 3x repeat customer. Mark Ramirez of Riverside, CA went above and beyond to deliver 5-star customer satisfaction - with a bow on top. And CarMax benefits don't stop with the car purchase: CarMax auto repair and maintenance is first rate and saves you money. I will never buy from a regular dealer again. read more

I bought a 2015 Dodge Caravan in July I thought the service was great until a issue happened and it's under warranty but found out I have to pay over three hundred to get resolved. That's bullshit usually when you have a waranty it's covered. But what happened is the dealer set me up for a $250 decutable so I'm forking out $250 plus $71 for the diagnostic. read more

This has been my 2nd car selling experience and I have to say... BRAVO! The first time, I sold my 2013 BMW and it was fast, easy, and hassle free. Now, the second time, I was helped by an associate named Christopher! He was so dang awesome! Had everything ready to go, made sure I understood the process and exactly what was going to happen. I was greatly pleased with the customer service my wife and I had selling our 2nd car (2016 Fiat 500e). I highly recommend selling your car here if your in the selling market. Thank again and I hope to do business in the future! Keep it the good work Christopher!!! read more

run don't buy a car from here I did and ever simce I drove off the lot something has been wrong and CarMax doesn't give a shit about you after they have the money. read more

just now Rude and unprofessional. Gave appraisal for our car ,that took over a hour. Went back to get a car for my son with appraisal and they said they would give 500 less for our car. Left us sitting in waiting area for over 2 hours, then said CarMax did not want to do business with me. They lie, cheat, and steal. Don't make a deal read more

I bought my new car here at Carmax and Kyle help me every step of the way. He was very kind and courteous and professional towards me and helped me with any questions I had. I traded in my 2016 Nissan Altima they gave me a great price which I put it towards my down for my new vehicle. I'm very happy with my experience here at this location. If you want a new car go see Kyle. read more

Stay away! I was sold a car that was in a previous accident. This was never reported to me. This is now causing problems for me. Stay away from CarMax. Horrible customer service. read more

Run for your lives!!! Had a car appraised and they made me an offer that was 6k lower than my cars actual value. Makes sense since the "appraiser" took about 3 minutes to complete his "appraisal". Took it to 2 other dealers who came back with offers at the value I had expected and 1 other who surpassed it (8k higher than Carmax). Guess who I am going to sell it to? I am looking to upgrade and had considered them as a possibility. If they were willing to make such a ridiculous offer in an attempt increase their bottom line, at my expense, who knows what other tactics they would have employed while selling me a car. No Thanks! read more

My experience with Car Max started out great. We found a deep scratch in the bumper of the car I purchased. We were told by our salesman (Matthew) who was great, that it would be fixed with no problem. The sales part of the transaction was quick and easy with no hassles. They even took care of finding the Pink Slip on my trade-in which I had lost. That was very helpful. When I took the car into the Service department the next week I was told that was incorrect info and that they wouldn't fix it. I had to play hardball with the manager which I can't stand doing. They finally agreed to fix it, but it was stressful. Albert in Service was stellar in turning a negative experience into a positive one. He was efficient in getting it handled and also seems like a genuinely caring person. I had heard great things about this dealership, but this experience honestly left me feeling a little shaky about my purchase. read more

My fiancé and I were in a bind after a car accident left my car totaled. We weren't planning on buying a car but found ourselves needing one fast in order for me to get back to work. We were getting the run around at local dealers and were worried we wouldn't get financed for a decent car. Luckily we decided to try Carmax. John helped us the moment we entered. He helped us see what kind of budget we should stay in, in order to keep the payment at what we wanted. We weren't ready to purchase that day since we had to wait for the insurance to cut us a check. It took weeks for that happen but John kept in touch the entire time. He was never pushy and gave us any information we requested. When it finally came time for me to purchase he arranged a transfer from another location so I could get a car I was happy with. The transfer took a little longer than expected and that left us trying to purchase the car the night before thanksgiving. John wasn't there that day but he had johana help us out. She was just as amazing as John. Since we only had one car I had to wait for my fiancé to get off work which left us arriving only 45 minutes before they closed. Johana worked with me over the phone so that all we had to do when we arrived was test drive, pay the down payment and sign the paperwork. I'm so thankful we ended going with Carmax. It was so nice not to have to deal with any tricky sales tactics since we were already dealing with a stressful situation. It made the process enjoyable and allowed me to pick a car I was happy with rather than just settling on what I could afford. I highly recommend carmax if you're tired of dealing with the big dealerships. read more

Carmax service center is a load of BS. Liars, lazy, and unprofessional. Don't bother with them. I took my car in for issues with the suspension; blown shocks. They told me it was because my tires were worn. Secondly, they didn't even test drive it. LMAO. Maxcare is such a waste of money and carmax is a waste of a company. read more

Called in to get an appointment for an appraisal on my car this morning was told to go ahead and come on down without the appointment and it would take about 30 minutes for the appraisal. I got down there and was greeted by the person at the front desk asking if I had an appointment for my appraisal. puzzled I said I had called in and was told just to go ahead and come on down and asked how long it would be until I can get an appraisal. I was told there was six people in front of me and it would be at least a 30 minute wait before I can get the appraisal. Big waste of time out of my day. read more