These guys wasted about two hours of my time today on an appraisal. To make up for the inconvenience they offered 10k below Kelly blue book trade in value. Private was 13k below. Lol I don't think I can take this company serious anymore. read more

CarMax - Car Buyers Near Me - Riverside, California

I want to thank Mark and Roger for their excellent customer service at Riverside Carmax. This is my second vehicle I've purchased at Carmax and I would go back again. They went above and beyond to help us get a car. We are grateful for the outstanding customer service. read more

Tony was very helpful and literally any vehicle that we wanted to see he was "Johnny on the spot" and assisted us. No pressure environment and very conscious of our needs for a vehicle. read more

So I Had to make an account just to warn ppl . Ive bought over 15 cars from Carmax . I trade them in or sell them back to them to be honest Ive never questioned their offers before however this time a sales person brought this to my attention . I was going to sell them back my 2019 dodge Challenger with 56k miles . I was told I was the second owner and given a Clean history report. I took the car back to sell it to them and was going to buy another . like ive done before this time when i got the offer i was shocked to see the low offer because i was told the reason i was getting such a low offer was due to the car accident . i was shocked bevcause i was never in a car accident . turns out the car was ina car accident and repaired before I bought it from Carmax yet i was not informed i was mislead . 3 managers said they would fix this because its not fair they clearly made a mistake on their part with the carfax . Yet when I spoke to the store manger she Said that was to bad and she would not increase the offer that i had gotten a good price and if i called corporate . Corporate would just send me back to her . And she would not do anything else to correct the offer ... just be careful this Store Manger is Not to be trusted . read more

BEWARE When buying are car they will agree to fix anything that's. Wrong but they will not. Art Marin will lie to you about getting stuff done.They won't even wash it,after having it there for a week read more

The one star is for the overall experience and the first sales person we worked with. The second sales persona was a night and day difference. First I have a trade in that KBB rated as a 47k trade in, CarMax offered 41 and then when other dealers I took the car too reviewed it, they all called CarMax and were told they offered 41k. No one would go above that number so the market for my trade was suppressed by CarMax no matter where it went. And now they have it for sale for 52k. The vehicle was immaculate at 8k miles and needed nothing. I do not begrudge the 11k they made off of me, but suppressing the local price by colluding with the local dealers is not ethical. I have traded in many vehicles to CarMax and always had a better experience than this incident. The I bought a new vehicle from them (a 2023 w/400 miles, so yes... new) and the window sticker listed a 3k option that was missing. When I called it out, we were told by our sales person that if something was listed on the build sheet and not on the vehicle they would order it. 1 hour later we were told, too bad... we will not order the missing components nor will we adjust the sales price to reflect the real value of the vehicle with the missing components. Again, an example of poor ethical behavior. Keep in mind this was our initial experience with an ignorant an unethical sales person and his manager. We have had good experiences in the past, but clearly things have changed in the culture where this kind of behavior is allowed. read more

I am SO impressed with the patience, courtesy & professionalism of your young associates! I have recently been to the Riverside CarMax twice in the past 2 months to sell my cars and I can't express enough how awesome my experiences were! Please let your employees know that they have very bright futures ahead of them and to keep their great work ethics & attitudes - its very hard to find these days and very much appreciated read more

If I could give 000 zero stars I would. DO NOT PURCHASE A CAR WITH CARMAX! They sold me a lemon in 2021 and I used their Max Warranty and it's absolute trash! My car has been at a repair shop almost every month and when I call their customer relations number they give me the run around. It's been the worst customer service I have ever experienced! I already wrote the Better Business Bureau and I'm reaching out to the local newspaper and local news station for them to do a story on my nightmare experience. People need to know that Carmax is a scam out to get ur money. They promise you something they could never deliver. read more

DO NOT GO HERE!!!!!! This dealership is awful and I'd never recommend them to anyone!!!! Back in July 2022 they sold me a car that had issues IMMEDIATELY off the lot. I returned the car for service within 2 days to be fixed. After more than 9 weeks in service they "could not duplicate the problem" and told me to come get my car. I asked if they had checked my 02 sensors and CAT because we thought that was one of the issues. I was told it was checked and fine. Fast forward to Monday 3/20/23 I took my car in because the issue had gotten so bad I was afraid to drive the car. After 4 hours with no response I went in to check on my car. The service manager ISMAEL told me that my CAT had been "Jimmy rigged " prior to purchase. And they would be replacing it. I asked him how no one had spotted it before and he came out with a technician who told me there's no possible way it could have been overlooked the 3 times my car has been there. So I thought everything was cool, until I get a call today from SCOTT saying they refuse to replace it with a new cat and will only find an old cat on a vehicle they own to do the swap. Unfortunately for them, their own tech told me my vehicle had to of been illegally smogged before purchase cause that cat wouldn't have passed. SAVE YOURSELF THE STRESS AND DONT SHOP HERE!! Don't ever waste your time or money!!! read more

Update the car runs good and they did everything they could to make me happy....we good now read more

CarMax - Look at me,.... Happy as a mf after Purchasing my S550 coupé!!! Guess what? I didn't drive off the lot with the car.... - Car Buyers Near Me - Riverside, California

Extremely disappointed and annoyed!!!! We took our truck in Jan 2023 for oil leak. When we got it back still had same problem. There was fresh oil on our driveway. Few weeks later we took it back to Carmax. Fast forward, here we are a year later, March 2024 and still have yet to find what's wrong with our truck. Every time we call the rep always tells us someone will call us back. We don't get phone calls returned and we have to keep calling back and it's always "service dept is busy someone will call you back.." When someone does call us back it's the same sobbing story, our truck is getting worked on and need to find out why there's oil leak. (It takes whole year to check an oil leak?!?!? ) We are making payments on a truck we don't have and prior to taking our truck in, we got new tires and spent over $1000 on new tires for the truck. Would I had known Carmax would be keeping my truck for whole year I wouldn't have purchased new tires for my truck. At this point think Carmax should give us new truck or reimburse us for all the payments we made to a truck we don't have. Hopefully someone can call us back after this review. Mind you we have purchased 5 cars from Carmax due to the wonderful experience we have had so far but this is a joke. No truck for a year!!! Hopefully mileage wasn't put on my truck or taken for joyride. Carmax you can do better with your customers!! read more

Don't buy your car here. My dad bought his minivan here. Their service sucks. No one ever picks up the phone in service. The mini van has issues with the sliding door and they said they fixed it but it's still having issues after leaving the van there for two weeks. read more

So I brought my car in to be valuated to be purchased by them mind you I have a BMW 2017 61,000 Miles on it bluebook pricing is 23,000 so Carmax Offer me $17,000 trying to lowball me. Why waste my time if you're not going to use the bluebook to purchase the car which everybody does. Never come back again! read more

CarMax - Car Buyers Near Me - Riverside, California

Just purchased a Kia k5 Thank you CarMax Riverside! CarMax is willing to deal with anyone with bad credit, that's how car dealerships should be! read more

CarMax - Car Buyers Near Me - Riverside, California

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Made an appointment to look at a car. Was left waiting over 45 minutes. Walked out. Don't deal with Tony.

Jose at Riverside car max helped my husband and I for over an hour and we are very pleased with our service! thank you Jose!!!

Contacted Carmax to put a car on hold at 3:00 PM. Received a text from Carmax 4:22 PM asking to confirm my 6:30 appt and I responded at 4:23. In addition, I contacted Carmax Riverside at 4:37 just to make sure my car was still on hold, sales rep said, "yes". I Drove from Signal Hill to Riverside location (55 min drive) to purchase vehicle and arrived an hour earlier than my appointment (approx 4:25). Come to find out the car I wanted to purchase was already sold to another customer. Their slogan "THE WAY CAR BUYING SHOULD BE"! read more

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Open during Covid: I made an appointment the morning of to potentially sell my car to Carmax. I made an appointment for an appraisal. I arrived & let them know I was here for my appointment & waited outside next to their giant fan! I got a phone call from carmax and they asked me information about my car. The appraisal was fast & easy. I opened all the car doors and popped the hood & the trunk. They did a pretty detailed & thorough inspection. I think because of covid, they inspected it less than they normally would to keep the contact to a minimum. When he finished, he said he'd crunch the numbers & call me back. He calls back letting me know that my car is mostly exterior problems but the engine is good & the interior looks good as well. He offered me $1500 for my 2004 Nissan Altima that was completely missing the left side driver mirror from someone side sweeping my car. Which prompted me to sell the car in the first place. Kelly blue book said my car was worth $1300. I accepted the offer. I went to the office window to give them the title of the car & my keys. They test drove it, came back, and bam! I'm $1500 richer! Lol. read more

I had the BEST EXPERIENCE at CARMAX - Riverside! I choose to go to CARMAX, because both my sons had a great experience with them.....Chris Hanson was my Salesmen, I give him 5 Stars from the instant he called me to the very end of this EASY transaction! Chris was very knowledgeable, professional, honest, patient, kind,answered all my questions, gave me great advice! I will recommend Chris Hanson and Riverside CARMAX, to all my friends and family. I had the BEST SERVICE! There were a couple of minor repairs that needed attention. Tony my service representative was AWESOME! He kept me informed of the progress! Once the car was completed, I received a follow-up call from Tony making sure everything was up to my standards. I will continue to use Carmax for my Audi services. read more

I traded in my Corolla for a Rav4 in mid November of 2021. I had some MaxCare left over from the Corolla, so I was supposed to get a refund for it. I also decided to get MaxCare for the Rav4. I didn't get the refund for a couple weeks, so I contacted the store. They said the refund had been issued, but for the NEW MaxCare, so to come in and it would be reinstated. When I went in, they said the refund had already been sent, so I would need to repurchase the MaxCare for $1249.00. They finally later figured out that they screwed up, and got me the $1249 check. I (wisely) decided this time not to get the MaxCare coverage. However, I was still waiting for the refund from the OLD MaxCare for $476.00. I contacted the store and the salesperson, after some initial effort, told me that the refund had been issued, and I'd have to call their bank. Now I've been sitting on hold over an hour after being transferred mulitple times and still have not talked to anyone helpful. Bottom line, wish I had not gone back to Carmax. The Riverside store is a joke, the corporation is a joke, and their bank is a joke. ZERO Stars. read more

Johanna at Riverside CarMax is the saleswoman to see, if ur looking for someone to go above and beyond to get u into a car of ur wish. My car had to be transferred and was done in a timely matter. 5 stars for Johanna at Riverside CarMax! read more

CarMax - Fully loaded Infiniti. Thanks Johanna!!! - Car Buyers Near Me - Riverside, California

I want to really thank Harry Makhijani for helping me out tremendously! He had EXCELLENT Costumer service and was overall great. Thanks again! read more

Steer away from this place! We purchased a car in June of 2023 and paid in full approximately 24k. Now I own a pile of very expensive junk! So I had the car for about one month tops and it broke down completely. First, the battery failed. Then the check engine light came on and the car quit turning on completely. I had to have it towed from my place of employment to this shitty place! Clearly they did not inspect shit before selling this pile of junk to me because I left the lot short 15 pounds of pressure in each tire and a light on the dash stating one of my lights was out. Turned out to be back break light. That was my first sign that I needed to be concerned with who I made my purchase with and what I purchased. But then it got so much worse and I am furious and disgusted in the shitty work that happens at this place. So the car completely quits the third or fourth week I own it and it gets towed to them they end up having my car longer than I had it before finally giving it back to me with dents all over it and scratches on the bumper and now the sun roof is not shutting properly and the stereo is frozen and I can't utilize apple car play the only thing I am able to adjust is the volume that's the only knob/ button that works I can't listen to radio I can't change to my music or podcasts it's a pos vehicle and the dents all over the car I have photos that show that I purchased a sent free vehicle what the fuck goes on in this Shit place ? Not a whole fucking lot I will pursue this in whatever way possible again this car was paid up front in full if anyone has any suggestions on what I should do what my rights are before I consult w a lawyer I'd love to hear thanks read more

I have 4 vehicles that I purchased from different locations in the area and I take all my repairs and maintenance to this shop. I have never had an issue with any of my vehicles. They are pretty thorough and when they recommend something (breaks,tires, etc) pricing is good and the work is timely. I haven't seen the same person twice but everyone I have dealt with has been great! read more

I had purchased a truck at Carmax in Riverside a couple of years ago and purchased the extended warranty. A few weeks ago my truck was making a knocking noise, so I brought it in to have the engine checked. The diagnosis was a bad lifter. The vehicle was repaired and it was all covered. I want to thank the service writer Art Marin for the professionalism and integrity of the service. read more

I scheduled an appointment to sell my car and informed them that I had a power of attorney to sell the car and was advised that it was fine. Got there and no go. Horrible communication. Don't go here. read more

Brought my car in to sell with a price from Carmax.com. We waited longer than anticipated but that being said, the process was easy, the cashiers were very friendly and after my car was evaluated, I was given the price I was quoted. Thank you Carmax. read more

this is a horrible company. they give you the 30 day warranty because they don't guarantee the financing, so if the bank says no, because they lied when inputting information, they ask you to return the car. then they give you the run around. i paid $3000 cash and i had to wait 14 days for a check in the mail!!! horrible customer service on every level!!! never again, go elsewhere!!!! read more

Hello. So after my experience in dealing with them for the purchase of my truck I have nothing but great things to say about them. After dealing with the Escondido San Diego store to get my transfer which was a total nightmare and had no help from them whatsoever I called the Ontario store to help in the situation and for the scheduling to come in and purchase my truck. I dealt with a gentleman named Dean and after having to go through my bad experiences in dealing with other store in just finally getting to see my truck, he went above and beyond to make sure I wasn't overcharged in transfer and that everything went smooth in my deal. I always tell people to go see Dean and that you won't be disappointed. After my whole experience in the purchase of my vehicle I would highly go back and deal with him and this dealership again. Greatest experience in maybe my 6th or 7th vehicle purchase. I highly recommend this dealership and Dean in the purchase of your future vehicle. read more

If you bring your car here to sell be warned. They say 30 to 45 min total time to sell your car on there website, and that's not true. Double that time and you would have a more accurate estimate. They don't seam to care about how long you wait and you are at there mercy. read more

I have brought my car to Carmax 6 times in the last 16 months trying to get my air conditioning fixed. (The last 4 times I took it to Carmax Riverside. My car was still under the extended warranty when my air conditioning went out 16 months ago. I have driven over 400 miles roundtrip from Big Bear Lake trying to get my car fixed through CarMax with this waste of an extended warranty I purchased. The service manager keeps telling me my warranty is fixed and still mg car blows hot air when stuck in traffic. This is a 2014 Subaru; Not an old car! Having working air conditioning should not be too much to ask! I seriously don't know what to do at this point other then buy a new car because thier mechanics can't fix something as simple as an air conditioning. Whatever you do, don't expect this mechanic to even be able to fix a simple issue. And I highly rey not buying a vehicle or an extended warranty through CarMax ad they can't fix the actual vehicle s and it's such a waste of money. read more

***Update*** I'm really on the fence and I'll update my review depending on what type of answer I'll get from them today. Had bought a car from them on 4/29/2019. Mannie was quite helpful in helping me pick a car, and was able to go on my test drive. However, upon getting into said car I was eventually going to buy, Mannie had a minor difficulty getting the car to start and was just told "it just needs a little juice", so eventually after a few tries, she was able to get the car to start to get the car out of the lot. So I made my decision to buy the car off them, and before I was given my keys, I SPECIFICALLY asked Mannie, "the battery thing is not going to be an issue right?" and she agreed that it wouldnt. I come to find out ever since then I've been having an issue starting up the car due to either a bad starter, battery, or alternator. Or maybe all 3. So i take it to them this past friday 5/3/2019 and i explain to them whats going on and not even a grain of sympathy with these people. All they did was schedule an appointment for Thursday 5/9/2019 to have it looked at. I'm still within my 30-day warranty, but something tells me im about to get screwed over and be told something like they dont cover these parts or some shit. So the reason why my review might change is because im still within my 7-day return and need to express to them my urgency because I cant keep calling AAA to get my car jumped almost everyday. ***updated review*** So I was scheduled to take said car in on 5/9/2019, which I did. They told me the technician had to figure out what was wrong with the car. So they gave me a loaner to use. Initially they thought it was the fuel pressure sensor but they told it wasn't. Its now 5/13/2019 and they still dont know what's wrong with my car. Not only that, I've been calling in every morning for an update and keep getting told that they don't know whats wrong with it and that they'll give me an update at the end of the day, which they don't do because I still call in every morning. -.- why they selling cars they don't know how to fix? The way car buying should be? I think not. read more

Worst customer service experience selling my car. I got an online appraisal for my car. When I came in no one could find my info and had me wait 20 minute before someone helped me. That person then told me they could not help me since it was an online application and I had to go to the business center. There no one greeted me with a hello. Just stared at me like I was dumb when I walked up. I had all the info ready and it still took 40 minutes from this point. Mind you it was a rainy slow night. Not a lot of people here. When I walked up to see what was going on, my file was sitting there forgotten while the girls talked. They advised everything looked good and offered what I was quoted but it would be an ADDITIONAL 30 minutes from this point. Still no apology for the delay. I am 1.5 hours in now and still waiting. read more

Don't waste your time here. Made an appointment 24 hrs in advance. Drove an hour out my way and the car doesn't even work. CHRIS the manager was no help. Funny thing is they still tried to sell me the car, GTFOH read more

When to take my car get apprised. The look at car and gave me one price and took the deal. I gave them the keys and Pink slip so that can cut me a check. Told me will take 30-40 minutes. During that time I didn't know they test drove it and then they came back and wanted to give me 1k less. They said it needed clutch service. I told the new clutch was installed and fluids changed less than 6 months ago and I showed the the receipts to them. The guy then went back to talk to the managers and came back saying car hard to go to 1st to 2nd. There's nothing wrong with the car. They said clutch needed to be service and then turn around and said transmission problem. I ask for my keys back and pink slip and left. In the end they took two hours of my time that I'll never get back for them to get back to me and change the Appraisal when there was nothing wrong with the car. I would never recommend this place unless it's some I don't like. I would put negative stars on this review but I can't... read more

I would never ever EVER recommend anyone to this dealership. Todd smith was the worst sales male, not personable, had his mask down plenty of times, was not helpful at all. I would rate my experience 1 of 10, I returned the car and it was a nightmare to get my money back ... I would NOT recommend. read more

I purchased a car from CarMax and it had some scratches on the fender that they had tried to cover, but it was obvious. I asked, and they agreed to try and fix the problem prior to my purchase. I brought the car back, but the repair was worse than it was originally! I discussed my concern with "Tony Luis" in the "Service Department" and he agreed that the color match pen from the manufacturer actually made the "Problem Worse!" He jumped through hoops and scheduled an appointment for me with an Autobody Paint Dealer who "Repainted the Entire Fender" that "Matched Perfectly" to the original paint job! It Now Looks Fantastic!" Good as New! And all at "No Charge!" Thanks Tony and the CarMax Team!!! You have a fan for life! read more

I love CarMax!! I bought my first car 6 years ago and had an amazing experience. Of corse I had to come back to CarMax, this time I came to upgrade my Honda Accord and drove away extremely happy. Thank you Fernando for going above and beyond and helping me get my car. Fernando was very patient with me and my family. I wanted to stress the fact that I never felt pressured. Thank you again Fernando you were wonderful. read more

My husband reserved a car, did the 24hr test drive and purchase the vehicle. Quick and simple process. When Financing a vehicle they have 90 day warranty. where if anything I mean anything is wrong with it you can go back have them fix it for free. Well that's exactly what he did with his 2018 Ford Mustang. He found a issue and took it in after a week and they repaired all the issues without a problem. They took it as far as taking it to Ford because CarMax couldn't pinpoint the issue. Best customer service ever!!!! Never go to CarMax Ontario thought, they are truly the worst read more

Don't come here and waste your time the worst customer service ever. They give you an accurate information and don't even apologize for it. I don't do business with companies that have horrific customer service and don't value the people that put money in their paychecks read more