They have a good selection of vehicles. I found the car I wanted on their website and called to have it reserved. Dean helped us all the way! He's a good salesperson! Very funny guy. The only thing that was kinda weird to me was that they add a ton of extras to the price of the car so that the final price is like 6K more than floor price. He said we have the option to take it all out at the end, but we just went for it. I'm not a car person so I didn't understand what any of it was for. I don't know if we got the best price for the truck we bought, we didn't shop around. We got it bc it's the one we wanted and it had exactly what we wanted. Thanks! read more

We sold two cars here recently, our truck had a small balance and our car was totally paid off. The entire process was very simple and we felt the offers were more than fair especially on the car that our son drove. They kept us informed during all the steps and their estimated times were right on. We could have gotten maybe a little more with a private sale BUT saving the hassle for us was SO worth it. This place is legit! They were incredibly nice, very professional too. Every single person we encountered on two visits was super professional. Super pleased doing business with these folks. read more

Excellent service & value. I've purchased two cars at Car Max. I highly recommend them.

Garbage. They way low balled me for the value of my car. If you want to get the lowest deal possible for your car - that is totally ridiculous and not at all matching ANYTHING if you do just the slightest bit of research - come here and get gouged. Total garbage. read more

This is not the CarMax I bought my car but one I went to for service. I will absolutely be going back. When I got in they greeted me by name because they watched every car pulling in and matched it to names. They were clear and upfront on costs. I was getting an item checked out to see if it would be covered under warranty and they were very straightforward on the process and explained in my case that there was a chance it would be denied. I wasn't surprised but appreciated how transparent he was. The waiting room itself was kid friendly. There was a separate space with glass walls and a door that closes for kids. Inside they had disney junior on with a kid size table and chairs. There was also a separate kids bathroom in there. I will be going back for my future service after this experience. read more

I love this Carmax location! My daughter wanted to sell her car because she bought a new one. I had sold my car to Riverside car previously, and so had my sister. We were both very satisfied with our experiences, the ease of it, and the amount that we received for our cars. So of course I thought of Riverside CarMax again and told my daughter she should go there to sell her car. We took her car there, we were treated very courteously, they had Covid-19 safety measures in place. And even though the service engine light was on in her car, she received an offer that was more than fair! Once again we are completely satisfied customers of Riverside CarMax!! read more

I have been to this shop on a number of occasions, as a customer and introducing friends and family to the CarMax experience. Recently, I intended to sell the shop my 2014 Fiat with Victor Ly. As usual things went smoothly. Victor asked me what I was in the market to purchase. I told him I was interested in an offroad vehicle, possibly a Jeep. Shortly thereafter I found a nice 2014 Jeep Wrangler Rincon model in Texas. I paid the fees and had it shipped to Riverside. I would have given the shop a Five-Star rating, but a few hiccups blemished the would be flawless experience. As I was completing my transaction, the shop computer system took a dump. The wife and I had already spent six-hours there and now I was told to comeback the next day to complete the transactions. I had to accomplish some major work schedule adjustments to make things happen. To say it was an inconvenience would be an understatement. A week later, I had to bring the Jeep back in for the installation of a LoJack system at the Service Department. I had purchased the latest "Early Warning" system. What was installed was the "Basic" system. I tried to resolve the issue with the service attendant at CarMax, but she (forgot her name) was clueless. She had no idea what LoJack offered and what needed to be done to resolve the problem. It was my opinion that if you are going to sell a product, be familiar with that product and the capabilities of the shop; especially if you are working the "Service Department!" So I had to meet with several CarMax managers in order to resolve the issues with the car sale and the LoJack installation. Another week later, my entire sales transaction was completed. Even though I experienced a series of glitches, the staff was quite pleasant, understanding, and tired to make this Carmax experience better for me and my wife. Bottom line: I will continue to go to the Riverside CarMax and I will continue to recommend the shop to my friends and family. My recent visit was not the norm and I know they will always treat their customers and potential customers well. If it were not for the hiccups, I would have honored the Riverside Carmax store with Five-Stars! read more

CarMax - Car Buyers Near Me - Riverside, California

Carmax was once a great place to bring your car for them to purchase, not any more, "GREED" has taken over along with dishonesty!! I just took them a 2018 Jeep Latitude, 25,000 miles and was offered $8500, a friend who is a dealer said that car is bringing around $22,000 at dealer auctions with low miles? Do not trust these scumbags, I have talked to other dealers and have found out that CarMax has their own auction and makes hundreds of thousands weekly of the vehicles they steal from their customers. {{{WARNING}}} Do not trust these shysters, Carnies or what ever you want to call them, period!! When thinking of a used car purchase look elsewhere and run from CarMax. read more

I had an awesome experience here. Fernando showed me the cars that was able to get with my credit score. I didn't felt pressured at all. This was time buying a car and I love it. read more

Terrible service at this Carmax service department as well as the corporate office. In 2018, we bought a 2012 Buick Enclave in California for close to $28000 with the ($3900)warranty. Disclaimer, ask for the service record before buying from Carmax, this one had a ton of work prior to purchase. Even with, the car seemed fine for a couple months, until my wife took the car to the Woodbridge service station in September of 2018 for an oil change. They left the oil cap off the car causing oil to leak into the engine, so the next day she had to get it towed back to Woodbridge. They said they fixed it and told her to come get it, she drove it home and it quit again. Carmax had to send it to Buick to get fixed, and even though they said it was good, it never ran the same after. It was hesitating and the idle was way off. She then started hearing a knocking noise under the front seat when she drove over bumps, she took it back in and was told they couldn't fix it. About six months goes by and she is still trying to make this thing work, but the car starts messing up again and quits. She tries to call Carmax Maxcare, she received very rude service from the department and ended up getting the car to start and drove enough to get it to a shop where they cleaned out the engine again. She is in the military and eventually gets orders to Tampa, within the first couple weeks there, the car starts up again idling funny and throwing codes. I take the car back to Carmax, they replace coils and wheel speed sensors but still can't figure out the knocking noise, so I have to take the car back in a couple months later. The mechanic notices fluid leaking and has to replace some gaskets, and then works on the suspension to get the noise to stop but no luck. The fluid came from gaskets underneath which were already replaced before it was sold to us to begin with in 2018. Long story here but in 18 months, we have had the vehicle towed 3 times, it's quit 4 times, and been in the shop 7 times. At this point I figure they should make this right. I'm not asking that they give the entire 28k back, but it should be fair. The car had 36k miles when we bought and it has 56k now. They offer us $14k and $2600 back on the warranty that cost us $3900, meanwhile it took the service departments 7 times to fix issues that are still not fixed. I am not upset at the Tampa store which is why I gave 2 stars there instead of 1, but corporate was no help and it is a national brand. All I asked was for what the car is worth about $15500 and the warranty we paid $3900. Ultimately we are off by about $2300. I have requested multiple times to speak with a corporate representative and the one I have worked with keeps telling me that there is no one else that can help. The offer will not change, I explained that I would hate to make this a legal issue, but I have since reached out for legal assistance and will be leaving my reviews at each location. CarMax Core Values We Value Integrity We Treat Everyone with Respect We strive to deliver the best product and experience They have been respectful, but the other two are way off. This product is not the best and this experience has been terrible. We worked with the store in Tampa and I will say that they have done what they could and been the easiest to work with. The corporate structure is sad and needs evaluation. read more

Living a nightmare with this place!!! For starters we live in Whittier and were in desperate need of a car. The car that we really wanted was only located here in the riverside location so we hopped on it, drove the hour and a half to hopefully buy it. We were helped by Frank and while we're doing the paper work dude would go sit somewhere else and hang out telling us that he was "checking out the paperwork." Finally we get the approval and get our car and we're beyond excited at this point because we really needed a reliable car, it was time plus we want to hopefully extend our family in the coming years. He told us it passed all the inspections and everything but when we were signing the papers with the finance lady she let us know the last time they checked the car was in September of 2020. Right away we were concerned. Sure enough when we went to drive the car the front left wheel almost came off. What was supposed to be a happy moment in our life turned completely sour. We had to leave the car to get it fixed on top of that the key they gave us was completely broken. They said they would have all of that fixed for us and they would check the car. When they finally called us Friday to pick up our car we were praying everything would be good. We get there and somehow they managed to break the original key more but gave us 2 other keys to make up for it, okay great. We made sure to ask that the car was 100 and it wouldn't have anymore issues once again they assured us. So we finally leave with our car happy as can be, excited that we finally have our dream family car.Mind you we haven't even had the car for 24 hours at this point. When we went to turn on the car this morning the check engine light is on and it didn't want to change gears. We were mad. We felt like this company is just telling us what we want to hear and not checking the car truthfully as if we were being played. We're once again making calls asking for advice are we going to have to make some legal actions? Its been the worst experience by far. i doubt they would even honor the price for the same car in a different location. will edit once they take care of the issue again but i dont reccomend coming to this location or even this company. read more

I found a car online that I loved. I scheduled a test drive, and went in to test drive the vehicle. After meeting with associate Victor for twenty minutes, I was told that the vehicle's keys were not at the CarMax, and were instead with clients who had previously tested the vehicle. After being sent away and not having time to process the nonsense I just heard, I was told I would hear back the next day as the key would be overnighted back to the CarMax. After not receiving a call, I called back, and of course, Victor was not in the office. I was referred to the business office to see if they could locate the key, and of course, no one returned my call when they said they would! I am completely disappointed with the CarMax in Riverside, CA, and will absolutely not be referring anyone to a CarMax location ever again. read more

Worst customer service, the car I wanted was not in good condition, what a waste of time, and yet APR was high! Glad I'd save money by going to a different carmax with better quality standards, and a better APR! read more

My husband and I bought a beautiful 2017 Jeep Cherokee about two weeks ago. We found it online, went in, traded in out 2012 Suburban at a very reasonable price. Our salesmen's name was Mark David I believe, he was very nice and professional. I had my 2 kids waiting at home, and he understood and made the process quick and painless. I would highly recommend this place. Thank you again! read more

Good place, good workers. I bought 2 cars from them already so, have my family members. I'd highly recommend them. They are nice individuals here and explain the process to you read more

My first experience with CarMax & my LAST. My husband & I made a 6:30 PM appointment & put a car "on hold". We received an email confirming "This car is reserved just for you". My husband called a couple hours before our appt just to confirm our appt. We also received a text saying to confirm our appt within 15 mins because interested customers are currently there or else the car will be released. My husband replied in the SAME MINUTE. When we got there an hour earlier than our appt time, we were told the car was sold. The floor sales manager, Chris, said he doesn't know what happened. They even pulled up our account & it shows that we replied in the same minute. The manager couldn't explain it. I'll explain it - CarMax is just interested in making a for sure sale. They had customers there ready to buy it & the car was supposedly "on hold" for us who were coming two hours later. WHY EVEN HAVE THE OPTION OF PUTTING A CAR ON HOLD?! We drove 55 miles to get to CarMax. What a waste of time. Never again. read more

I really do not like buying cars because of my anxiety and my distrust for salespeople, but jerald Washington is absolutely amazing. He didn't push us into a new car and let us shop around and come to him with what we liked and could afford. He held the car for us so that my husband and I could talk it over and didnt blow up my phone trying to make us buy it. We ended up getting a Nissan Quest and it was seriously so easy. Jerald stayed with us all the way up to signing and walked us to our new car. Such an easy simple process I'm glad we went to them. THANK YOU JERALD! read more

Great experience here. Just moved to Palm Springs and had to buy a car for the first time in 15 years. The staff here really made the experience comfortable. And A special thanks to Dawit, Mike and Miss Billy! read more

CarMax - Car Buyers Near Me - Riverside, California

We ended up taking my daughter to Honda- Ontario. The sales men there were waiting to help us before we even got out of our cars. Customer service goes a long way, we ended up buying my daughter her brand new Honda Civic. Thank you CarMax for ignoring us when we tried to purchase the same vehicle through you. Blessing in disguise. read more

While they gave us a fair price when we sold our car here, the process was very frustrating. With an appt, we were ready to leave the car right then. But they said they didn't have time to cut the check so told us to come back the next day. While we didn't have an appt, we told them we would be there. They had everything they needed to cut the check during the day. However when we arrived, the check was not ready. Ok- that's annoying but maybe they were busy. But while we waited in the lobby for 90 minutes, we watched their large staff of young 20-something's chit chat about their new haircuts, take breaks in the middle of working with a customer, etc. and move at the slowest pace ever, knowing that they have a room full of customers waiting. So frustrating. read more

I went to get an appraisal on my vehicle. The person (Harry) who "assisted" me said that the KBB is lower than what I owe. He never wanted to see it or do an actual appraisal. I have a lot of extras, upgrades and aftermarket parts that increase the value. He wasn't interested in all of that. I just wanted a written offer and he wouldn't give it to me. What a waste of time. Then he asks if I want to look at any of their vehicles...really?lol read more

I was promised that my car had been inspected and was assured that it passed state standards, but I was able to prove that the information I was given was a lie. Carmax in fact hadn't checked my transmission which was found to have metal debris circulating as well as unresolved issues with the AC unit as well as computer issues in regard to the Bluetooth system. The transmission needed to be rebuilt, which took over two weeks to finish at which time the 30 day return window was closed and they are unwilling to buy back a vehicle they sold my family under false pretenses. This is not the first time my family has had an issue with this specific dealership. I would strongly recommend going elsewhere as I am certain through their employee training, they are told to be as dishonest as they need to be to get the sale. I'm disgusted and disappointed that there is not an honest person at that facility. read more

Great sales girl Anita super helpful and friendly. Pros: a lot of inventory Will ship from other locations Offers 30 day warranty on all vehicles 5 days to return a car Cons: way over priced on car values by at least 3000+ Brought my car to be serviced because tire is horrible and they said it met their standards. My mom asked for a value and the wanted to give half of what it's blue book value is. Not many lenders they work with Service is not open on weekend read more

This Carmax is probably the worst I've been too around OC/LA area. A rep made the appointment for me over phone for 8pm. If the rep makes me an appt at that time, I'm only to assume I'd be able to finish the whole process and take the car I want back home. I get there at 7:45 and was told that their were extremely busy. They weren't, visibly not as busy as I was told since I saw reps just sitting on their desk eyes glued to their phones. I don't get called up till 8:20 and I ask the front desk person if I'd be able to take my car home, they kept giving me the run around. Almost sounded like they'd rather go home. I was greeted by a rep, all good in the beginning till we started the process. She would not stop texting, she literally had her phone in her hand the ENTIRE time while trying to sell me the car. She was having full on conversations via text while I'm at her desk right in front of her. I was offered trash rates to which she did not care to help at all. I probably would never go back to this Carmax ever again. read more

We used CarMax ( Riverside location) with the replace your ride program and they were both thorough and patient with the process. Chris Choi was the associate that helped us and he was both knowledgeable and truly wanted us to get the best car for our needs. We could not have been happier with the process because of CarMax and Chris! read more

Appointment was at 9:30am for my car to get serviced and it's already 10:30am and they still haven't even brought my car inside to check it. Wouldn't recommend this CarMax. read more

I have used Carmax a couple of times in the past and for the most part it's been a decent... THIS TIME IS DIFFERENT! I found myself needing another car and without a second thought went back to Carmax. I found the car I wanted back in late January and met with sales rep Paula L . Immediately, she was very friendly and helpful regarding the hold I placed on a car I was interested in. After the test drive I found out the down payment was going g to be more than I had available but reasonable. While putting the extra$$ away the areas transferred to another location and COVID19 HIT and as a reasonable precaution the location shut down. Initially I was told that the car actually was sold...The news it was gone really sucked but I kept looking and after a couple months I got a text from Paula saying that they were open but by appointment only and under strict precautions for customer/employee safety. I told her I was still in the market and she helped me w a few other car options. ON A HUNCH..... I asked her to check on the original stock# I test drove w her months ago to confirm it was sold... SHE FOUND IT AND IT WAS STILL AVAILABLE!! The previous rep I reached out to told me he was having a hard time finding it and it looked like it was sold.... Paula was able to verify it was available and for 99.00 it could be transferred back to my area... I had to reapply for the loan I was previously approved for and my rate and payment changed for the worse! Due to the pandemic she and the powers that be made an exception to honor the previous approval!!!! My dream car get her and while doing the paperwork the Manager(Cassie) was equally awesome AND REFUNDED MY TRANSFER FEE DUE TO WHAT WAS HAPPENING!!! To sum it up, Go see Paula L. and tell her you read my review! If there is a way to help she will do everything possible!!! She can't guarantee miracles but if there's a way she will make it happen! Thanks Again Paula and God Bless!!!! read more

CarMax - 2017 Chrysler 300! - Car Buyers Near Me - Riverside, California

Please answer the phone. You cannot run a business that puts you on hold for 44 minutes then the call disconnects because you are closed. Hire more staff to be available to potential customers. I called and held for 28 minutes then hung up and called back an hour later, only to be disconnected. Unacceptable customer service. read more

I thought Carmax was supposed to be a reputable company but NOPE! They don't care about the safety of their customers, selling us DEATHTRAPS, their 125 point inspection papers are fraudulent same with recalls. If they spent the time and money on doing their job as much they put into their adds then I would of been a happy customer without my life on the line due to incompetents‍. read more

The worst customer service for the service department and don't waist your money on the extended warranty haven't even had a car for two months and already having problem bought too much of an expensive vehicle for them not to fix issues because it's 7 days over the 30 warranty and I had already previously brought it in for other issues ... called twice last week and they leave you on hold for 30 mins so I hung up and wasn't able to call about again till today for them too tell me they can't do it unless I pay my deductible now smh worst thing I ever heard of read more

Ok... now a year later and my latest review on CarMax. I originally started with the purchase of a 2015 Corvette Stingray and then a yellow 2017 Grand Sport, and now back to a 2015 Red Z06 3LZ all purchased and traded in at CarMax. "Disclaimer" I don't own three Corvettes, I can only afford one...! Although my first review was not so good on yelp about CarMax, but I must admit that my last two transactions from the Riverside store were very pleasant and easy. I worked with my original sales lady Paula and here co-worker Bill Drexel. I will definitely say they are both amazing to work with. Not to make this long but just to the point. My past two experiences were awesome...! I would definitely purchase another car from them in the future. But word to the wise.. bring in your own financing. Otherwise you will probably get stuck with a higher interest rate then most banks... I definitely have: O.. C.. D.. Obsessive Corvette Disorders read more

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Nina was awesome! Best service I've had. Process was smooth no issues no surprises. And was only there for about an hour and 15 minutes(which didn't even feel that long). Also the lady that helped me in the business office was so sweet and entertained my daughters little habits of trying to carry a conversation with the person I'm talking to lol. I definitely recommend this place. I got my dream car and I honestly didn't think this would be possible for another 2-3yrs. read more

CarMax - I just loved the way they had my car waiting for me - Car Buyers Near Me - Riverside, California

So I bought a 2016 Kia Optima (sport) in June and I absolutely love my car. But the experience here sucked. Any other dealership goes above and beyond for you. But they don't because so many people buy cars here they don't value you for picking them to buy this big purchase. The day I bought my car I waited hours not because Paper work took hours but because they were so busy. Once I sat down it took me about 30 min for my paper work and I was done. I was 4 hours late to work. And after waiting all day my car wasn't even detailed. I had to pay someone to detail it the next day. I found koolaid juice in the car. Now in July I notice I was having some issues, battery was bad, my brakes squeezed horribly and my back door handle came off when I went to open it. I'm a tiny girl not the hulk. It shouldn't of came off. I would call and make an appointment for service they wouldn't have anything available for 3 weeks. And they don't give a courtesy call to remind you that you have an appointment coming up. I finally got my car in on Monday and they said it would be ready Wednesday. I called Wednesday they said they have another car on the lift so he wouldn't be getting to it till tomorrow. They called me Thursday and said it needed to be painted so it won't be ready till Friday. It's my day off and I can't do anything until I can go pick up my car. Let's see how long it takes before they call me back... you are just another number to CarMax. Not one thing did they do to go above and beyond for someone who purchased a 23,000 car. And after reading all the other reviews... I'm not the only one that feels this way. read more

If I could give negative stars, I would. I purchased my vehicle on 12-12-20 and it was easy. It seemed like the best experience ever. But now that the paperwork is all signed, I'm having so many issues with the vehicle. There are 2 big gashes missing from my tire, which have been there and Carmax keeps telling me that it is safe while other dealerships and mechanics are telling me otherwise. The driver's seat makes a noise while moving back, and while driving, the back rest went all the way back on its own. The back door on the driver's side will not open and I've checked the child lock, but that is not the issue. The speedometer digital screen went off on its own and when it came on, it told me to turn the vehicle on for it to work (I already had the car on and on drive). Highly DO NOT recommend Carmax. It hasn't even been a month since I purchased a vehicle here and this is my 3rd time going back to them and they keep just blowing me off. The vehicle they gave me is a hazard and they are risking my safety and the safety of other drivers. Both Service Managers Sandy Smith and Robert Lopez have told me since the vehicle is not presenting the issues I am seeing while the car is at their facility, there is nothing they can do for me. I also reached out to headquarters Customer Relations representatives Bri and Eric S and they keep blowing me off too. Everyone at Carmax refuses to help me when they were the ones who sold me a damaged vehicle. I would never recommend their services to anybody. read more

As car dealerships go, this is good. I really hate dealing with car dealerships and the whole rigmarole that goes with it. However, Fernando made the experience bearable and did everything he could to make the experience as pleasant as possible. read more

I will never in my life buy a car from any CarMax dealer they sell broken cars & they still take there time to fix them they don't help you out or try to help you out . & riverside CarMax has the worst sales staff & the manger is rude . . They will make you go through all kinds of loops to even get a peace of crap car form them . & after they run your credit like 4 times they give you the car worst buy I have ever done read more

Two aspects of my experience with the CarMax in Riverside are as follows... Purchasing the vehicle was pretty good, the sales rep was friendly and helpful. We did however receive a very low trade in value for another vehicle we had purchased from the CarMax in Ontario, $500 for a 2010 Chrysler Town and Country. They said it had transmission issues show up on the appraisal. We decided to go ahead with the purchase anyways and kept the T&C. We dropped the T&C off at the service center to get the tranny fixed, it was still under warranty. We got the T&C back several days later being told it was replaced, however, the next day the problem returned. Took it back in and again was told it was replaced but again, the problem resurfaced after a day. There was also a dent in the side door. Took it back and was told that they did see the problem and would replace the tranny again and fix the dent. They had the vehicle for nearly three weeks but the problem is there again and the side door now doesn't open. so here we go again, fourth time's a charm???? We are very frustrated about this. read more

Ben was such a great help providing the group with plenty information and knowledge to us and he was very straight forward and very articulate read more

This dealership is amazing! Bought my first car at a great price and was helped by amazing staff. Charlie and Maria were so sweet and helpful. Thank you CarMax!!!!! read more

Horrible Experience! I was poorly treated and feel like it was a form of discrimination the way the sales managers handled me. In return I made my purchase from an entirely different Carmax dealership. read more