I would give this Carmax two stars for excellent customer service, but every car dealership should have good customer service. Everything seemed fine the second I left the lot in my new 2011 Ford Fiesta. But sure enough, towards the end of my 40 minute drive home I heard my brakes squeaking. I scheduled an appointment to have my brakes checked at the Carmax in Buena Park (closer to home), where I was told that no service was needed because everything was "working how it should" Again, my squeaky brakes continued after leaving the Buena Park lot. Not only that, but once the weather became increasingly hot, my car began to overheat every time I turned the AC on. Eventually I checked everything under the hood on my own. And noticed that the Carmax in Riverside had left me with almost no anti-freeze fluid, brake fluid, windshield wiper fluid, and I was a few miles away from needing an oil change. That explains all of the problems I've been having......hopefully One more thing, the Riverside Carmax also had the dignity to erase the last time my Ford Fiesta had an oil change. There is nothing written on my mileage sticker at the top of my windshield Stay away from Carmax! read more

I wasn't expecting a great offer to sell my car - just a floor price. So I was not surprised when the offer was far below anything other offers I received. They gotta make money to afford those big buildings and fancy staff, right? The real surprise is driving home on the freeway and having your hood pop up at 75MPH. I was lucky they safety catch caught it long enough to get to the shoulder. They should know to ensure a hood is latched after they lift it. There is nothing wrong with my hood - not tricks to get it to work right. They just left it unlatched and someday that could be fatal. read more

While we met some nice salespeople, the cars are NOT thoroughly inspected like they claim. We waited for out first choice of cars 3 days for delivery, only to receive a call from CarMax saying that they discovered major mechanical problems with it, so it was no longer for sale. (Not sure why it was being advertised then...) Second car, we waited 2 days for, and actually bought it, only to find after driving it about 30 minutes that the clutch was burning out. Returned this car. Third car had 3,000 more miles than the last one (we just bought), but was the same price. Identical cars except for mileage.After everything we went through, the manager would not negotiate the price. We thought that our time investment and commitment to buy from CarMax would be appreciated and recognized, but it was not. Very disappointed. read more

Two aspects of my experience with the CarMax in Riverside are as follows... Purchasing the vehicle was pretty good, the sales rep was friendly and helpful. We did however receive a very low trade in value for another vehicle we had purchased from the CarMax in Ontario, $500 for a 2010 Chrysler Town and Country. They said it had transmission issues show up on the appraisal. We decided to go ahead with the purchase anyways and kept the T&C. We dropped the T&C off at the service center to get the tranny fixed, it was still under warranty. We got the T&C back several days later being told it was replaced, however, the next day the problem returned. Took it back in and again was told it was replaced but again, the problem resurfaced after a day. There was also a dent in the side door. Took it back and was told that they did see the problem and would replace the tranny again and fix the dent. They had the vehicle for nearly three weeks but the problem is there again and the side door now doesn't open. so here we go again, fourth time's a charm???? We are very frustrated about this. read more

What a despicable business. Bought a Toyota Tundra here and have had nothing but problems. 150 point inspection???? Bullshit. My truck was leaking from the camshaft and battery 3 weeks after purchase!! Connie in sales and Juan the "service manager" did nothing to help. Their mechanics are so poorly trained and ill equipped it was pointless to have them even attempt to resolve anything. I took the truck to Toyota to have certified technicians fix the major problems my truck was having. What a bunch of horrendous human beings, bilking hardworking people out of their cash by selling them LEMONS. They're all smiles and cheery when you're buying their vehicle. However, when the car needs service or repair you will quickly find they don't give a shit and you'll be stuck holding the bag. I hope there is a special place in hell for all of them. This place is a snake pit and should be burned to the ground! read more

Ben was such a great help providing the group with plenty information and knowledge to us and he was very straight forward and very articulate read more

Car buying was the best, referred at least 6 people over that bought cars, 3 alone just in our family. Not sure if I'll refer another person, not even a person I don't like. I have the extended warranty with the $50.00 Discount on the deductible if taken to Carmax. This tells me they want to service your vehicle. I have driven for 30 years and have managed a fleet of 40 vehicles, I have never had such a frustrating experience. Car breaks down on Wed. afternoon, called Carmax to see if it was ok to have it towed, yes! Towed to Carmax, took them 20 minutes to figure out where to have the car parked. Called the next day to make sure that service had it checked it in, had no expectation that they would look at it at this point but just about hit the floor in disbelief that it would take them til the next Wed. To look at, unless there is a cancellation. Called on Thursday, no cancellation. Went to the store to speak with GM, Andrew was very nice. He pulled in Robert (service manager) and was told that they could send it out to a dealer to have it looked at. I asked why I wasn't presented this option, they said they were under the impression that I didn't want that. Got towed to dodge dealer Friday afternoon after Carmax was now able to look at to determine that they couldn't figure out the problem. Now it's Wednesday and dodge hasn't looked at it. I spoke with Carl but since vehicles fall Under HIPA laws, he said he couldn't give me info because it was being serviced through Carmax. In the end he said he had no confidence that it would get looked at this week?????? Summary, if you had any thoughts of getting your vehicle fixed by Carmax, you'd better have a couple weeks to wait! Update. Got my car back after 2 and a half weeks. An hour after I drove off the lot, the check engine light came on. Took it back in and another 2 and a half weeks later (5 weeks total) I am to get my car back. Funny, they wont take my call so I can find out for sure. Still on hold for 10 minutes despite the service manager being aware that I'm on hold. I guess I'm still not a priority. read more

This dealership is amazing! Bought my first car at a great price and was helped by amazing staff. Charlie and Maria were so sweet and helpful. Thank you CarMax!!!!! read more

Horrible Experience! I was poorly treated and feel like it was a form of discrimination the way the sales managers handled me. In return I made my purchase from an entirely different Carmax dealership. read more

A used Boxster with 24k miles may cost you about $31k, but they offered $22k. I don't think so. They'll pay me $22k just so they can sell it with an $8k profit. Not on my watch. read more

If I could rate -5 stars I would. Went there this morning and found a car I liked and got the out the door price. Went to my credit union got the loan. Took my trade in which I was offered more than I owed. Sat around for another 2 hours waiting and a guy comes up and says the Kelley blue book is 2 k higher than the car was advertised for so I had to write a check for 2k out of my personal account because my check from my credit union was capped at a certain amount. I walked out, no deal. A real dealership would have adjusted there end to close a 35k deal. These people are amateurs so please don't waist your time on their scams. read more

Two stars for the following reasons: 1. When you enter you are greeted in a friendly manner as long as it's not too busy. 2. We were offered a bit more than we expected for our car when it was appraised by them. 3. We already knew what we wanted and the person who helped us had one of the easiest jobs because we called ahead and told her which car (she removed the sticker to save the car for us~making it unavailable for sale online or in person for anyone else) . 4. Their many-time-double-diamond-winning salesperson (her awards are all displayed on her desk) did not know one thing about the car we were interested in. Since she had about 48 hours notice or more before we could come in because I called ahead, my husband and I both thought she would have some knowledge about the car. She didn't know anything. We asked about the radio, the charger (it's a hybrid), she didn't know how to use the interface of the car at all! Fine. Lets go for a test drive, shall we? 5. While on the test drive (we asked her where the parking break was, and she didn't know), before we were driving for even about a mile, her phone rings. And of course, we know she's going to ignore it. I mean, we are on a test drive! Nope. She answers her phone and takes a PERSONAL call. It's not even a client because she says "ok, I'm on a test drive let me call you back" but keeps talking! It was on and on, and we couldn't even ask her questions because she was on the phone. Didn't even apologize for it. Rude. 6. Once we were back in financing, we were told that our new car was getting washed and we were getting a complimentary full tank of gas. 7. When we leave, we are exhausted and notice that the front hood of the car is open! We have to reverse back in and called out our salesperson who doesn't even know how to properly latch our front hood! What the hell. She calls out some maintenance guy who shows us how to close the hood on this electric car. Grr. Thanks. 8. We are so pissed, hungry, and hot by this time, we don't even notice that we have NO FULL TANK OF GAS, and the car is so filthy we have to use our hands to wipe the inside of the windshield. Ok. 9. We fill out the survey honestly, mention the lack of a promised tank of gas, (but not lack of knowledge) and get a PHONE CALL and voicemail from the salesperson asking me to call back without her even explaining why. So, we call back to find out the survey is NOT anonymous, and she said we could drive BACK to get our car washed and tank filled. Are You Kidding Me? We drive all the way from South Orange County! We are not about to drive to Riverside and back for a tank of gas and car wash that should've been taken care of from the very beginning! Very frustrating. So, if you are in the market for a car, make sure you do your own research because they don't know their stuff. Also, I was interested in trading in my other car, and she couldn't have been less interested in the sale! I guess she had met her end of August monthly quota. read more

I requested a car be transfered from the Buena Park location to Riverside because I was highly interested in the car. The guy at the Buena Park location tried to run my credit before transfering the car, I thought that was a bit much to transfer a car and luckily the nice lady at the Riverside location didn't run my credit in order to get the car transfered. That was the only good part of my experience.. I'm not sure what happened to the lady that helped me transfer the car but the gentlemen who took over for her was awful! First he upfront tried to tell me he does't make comission, everyone knows car salesmen make comission, then he seemed upset when I told him I wanted to think about the deal because there interest rates are insanely high, if you do buy a car there get your own finance company! When I came back the next day I had some questions about the numbers and how things added up, I ask the guy to show me on a calculator what I was paying for and he said he didnt have one and to figure it out myself all he could show me was a computer screen with a total and my monthly payment. What business does not have a calculator? They didnt seem to take my business seriously and that really bothered me. I went down the street to a different dealership got exactly what I want and was in and out in less than 2 hours and got an interest rate half of what carmax's interest rate was. read more

We haven't purchase a car here, but have had a few different cars appraised for trade-in. I have to say....we have been disappointed each time. We go there because it's such an easy process, but we found something better. Tried to trade in my 2012 Hyundai Elantra Limited and they offered less than blue book at $9,500. Took the car over to the Enterprise Car Sale at my Credit Union and they offered $11,500 without purchasing and $12,000 if we bought a car. Far better deal! Ended up trading the car into Dutton Cadillac when we bought a car there and they honored the Enterprise amount of $11,500. Next time, we are going to start at Enterprise! read more

Just bought my second vehicle from Carmax and overall transaction went very smoothly. I wouldn't recommend their financing as they will rip you off on the financing. (let's just say that my bank offered less than half interest than what I was "qualified" for at Carmax - which is the same experience that I had with my first purchase with Carmax) Worked with Ramon and he was professional and didn't rush me. Now I did know exactly what I wanted and overall in and out took about 2 hours. Carmax has vehicles once in awhile that are priced below market value and below other similar vehicles within their system. (beats me but I'll take the deal) I guess as a seller you get short changed but as a buyer you get those deals. If you check Carmax's financials (okay I am a dork/geek to be looking at their financials), they only make about $3K to $4K per car on average, hence the quick turn around of inventory. Lovin my "new" gently used convertible. :) read more

At first the process was seamless and professional. But as soon as I ran into problems with the car it turned into something like a cat and mouse game. Found a chipped front bumper, filthy air filter, horribly overdue fuel filter and the battery took a crap after 3 weeks. Oh and I just had to replace the tires cause of weather cracks. What happened to the inspection right? So I ended up replacing the battery and didn't receive a refund for OVER three months! Not to mention also having to call and follow up on it a dozen times and driving over there 4 times! I mean really, what kind of business are you guys running here??? DO NOT BUY FROM CARMAX RIVERSIDE!!!!!! read more

Selling my truck to carmax recieved estimate good for 7 days, i returned 6 days later to sell vehicle as offered. The registration was due day after estimate but sales person did not advise fees and smog needed to be paid and complete before they could go with deal. If sales person would briught to my attention i would have turned that day and saved me $750. The very inexperienced sales person told me he should have noticed it but missed it. Not one person at Carmax including managers did anything to try and partially make up for their employees not properly informing customers all details. They really did not care. read more

Just bought a 2019 Nissan Frontier from this Carmax. I had a great experience. Victor was my phone rep that got the process started and he was very knowledgeable and timely with his responses. Scott was my in-person salesman who was very professional and did his best to accommodate us. Made sure he answered all my questions and was very friendly. Regine in the finance office was also very friendly and funny and made the signing process very easy, despite the fact they were short staffed. I was in and out in less than 2 hours and I love my new truck! Definitely recommend this location!!! Thanks guys! read more

First time using carmax. Called on a Friday and talked to Juan at Riverside location. Told him what I was looking for and within minutes he had e-mailed some photos and specs on the vehicle I was looking for. Told him I was driving up tomorrow from the Desert a 1 1/2 drive to pick up the 2012 Chevy Tahoe he had found. He ran our credit and within minutes he called back and said the Tahoe will be at there store by 11:00 on Saturday. I was pleased to find out Juan went to Irving himself Saturday morning to pick up the Tahoe. We did test drive and paperwork and I left the lot with the perfect Chevy Tahoe. Juan went out of his way to make my Carmax experience a good one. Also the young lady in financing was great, sorry forgot her name. Thanks again Carmax Robert & Valentine read more

Bought a 2008 toyota rav 4 The bumper is falling off They even sent it to a body shop supposedly To fix that an scratches but still not fixed Its been making a noise near front wheels so they replaced the driver axle Then i brought back they replaced the passenger axle Its back again bc my bumper is worse an same noise issue its a popping like thumping crank noise sounds like something is gonna bust off I have called corporate spoke to managers been hung up on been ignored its been a horrible experience since i signed the papers they promised to make car good as new but its back to the shop i drove it a week since owned it. Top it off they gave me a rental that broke an for an hour in 103 degrees i was in a hot car with a infant and 2 7 an 7 yr old kids Dont go here you will be sorry an regret it and get a lemon Multiple ppl i have talked to the car has broken down within days of buying Consumer reports shows numerous complaints as well read more

CarMax - Service again some people have to work they dont care - Car Buyers Near Me - Riverside, California

I do not post reviews very often but let me just shout out this CarMax and their service center! I live in Hawaii and my daughter goes to school in Redlands and we purchased a car at the CarMax in Irvine. The car had battery issues constantly after we bought it but the service guy, specifically Art was very kind to my daughter and helped her not stress out. When the battery died again, I really stressed out and called the service center and talked to Sandy the manager. Let me say this man is true to his word! He has integrity like no other and he and Art the service tech took great care of my daughter which means a lot when you are 3000 miles away and can only get there by plane. So thank you CarMax in Riverside - your service department shines and your manager is compassionate, kind and honest! read more

Andrew, my sales person, was so great. He made sure the car I wanted was perfect. He kept me informed. Buying from CarMax was one of the most pleasant car transactions I have ever had. Definitely would buy another car from them. read more

Seller Beware! I had previously used Carmax in Ontario and had very good success selling my car to them. NOT THE CASE with Riverside. I was selling my 2010 Ford Explorer. It is in good condition, and I was hoping to get something close to Wholesale, which was around 14k. They totally missed the mark! They came in at 11k which is way lower than it should of been. They also never offer to let me sit in the customer lounge and told me I could not leave during the 30+ minute wait. I ended up using the dealer that we lease our car from and they paid 15k! WOW, 4 k difference. Just be careful and dont take there word as gospel! And use the Ontario Store, worth the drive! read more

So I was wondering why the trade in for my car was so low compared to comparable condition and mileage vehicles. I Discovered yesterday that carmax committed dealer fraud by representing a 2015 Volt that I purchased in 2017 at the Riverside location as having no accidents it turns out it had an accident ten months before I purchased the car. I found this out as I attempted to trade it in yesterday to a local dealer! This is a very serious legal issue as I would have never purchased this car with damage in the first place and I paid more for the vehicle than what it was worth as a damaged vehicle and am now losing money selling it because it had an accident and because of the false statements and paperwork carmax provided stating no accidents. I have all paperwork and documentation. read more

I bought XC90 2007 worst worst experiance with SUV I got one and in 3 day navi and other items did not work, so I got another one looked clean but 20 brought it back to fix axle and mottor mounts and they say they do inspection on them, I do not think so. I had SUV detailed to include leather treatment to my discovery front seats are torn and they were just painted to look good. I do not recomend buying from them... read more

I went to Carmax on Sat to sell them my car. This is the 2nd time I have sold a car with no intentions of buying one. I read the reviews from Marty B and I will disagree with him because my offer on my first car I sold last year was fair and my offer on my car this year was beyond fair. I will tell you that like any other business in America they are in it to make money so don't expect to get retail nor should you expect for them to lower their profit margin to make less money (overhead is the key factor), you can get more money for your car if you sell it via auto trader or craigslist but I don't have the time to play around with people trying to nickel and dime me. With that being said we left and went across the street to Toyota because my wife had decided to go "green" hence the reason for selling the Lexus, after looking at their prices we found a better deal on a 2010 Toyota Prius from Carmax and decided to proceed with them on the sell. 2 days later my wife found a 2011 with 1500 miles on it for $1000 more so we took it back and had no issues with Carmax on the new purchase (the only thing bad is they will run your credit again). The person who assisted us with the buying of our car and finding us another was Lennart (sales rep) and Lily the manager on duty. I was impressed with both transactions and how easy it was. He didn't try to push or oversell the warranty but explained the features and benefits and left the decision to us. He did a complete walk through, test drive and explained all the features and benefits of the hybrid and how everything works. We also decided to go with their financing because it was a better deal for us 5.9% APR and wells fargo was 7.2% and the other company was 8.1% (who would have thought) my last two vehicles were financed by BOA and Union Bank. The overall experiance lasted about 2 hours and they filled the car with gas, washed it and I recommend them to any and all. I just hope your experiance is as good as mine was. Ask for Lennart or Lily and they will take care of you. read more

I bought a second car here and thought it was a little overpriced but I guess all car dealerships are a little expensive however the people are friendly and I did leave with the car so I wasn't completely unhappy with the pricing Also my car didn't come with the owners manual but they did clean it and fill it up with gas and gave me an oil change which was cool I also had to wait five days for my car to get transferred from another dealership was which was a little inconvenient However overall I do recommend getting a car from Carmax over another dealership but next time I buy a car I might be considering a private owner first for a better deal read more

The one star is for the service dept.They can never get you in.They really don't want to work on high end cars because they end up having to partner with the dealership and I imagine it is not profitable for them.They are rude and their waiting room is ghetto.They do not accommodate the customer and make a stressful situation worse.The adviser I spoke with yesterday,Albert,was rude and put me on hold,pretending to get me a supervisor who never came to the phone . Yes they give the most $ for your car when you sell it.By all means,sell your car here and take their $.The car I bought from them was fine too.JUST DO NOT USE THEIR SERVICE DEPT. Oh,and one other thing.If you do buy a car from here and get the ext.warranty from Max Pro,be prepared to fight when you rightfully take your car somewhere else for service and they want to haggle over the other place's labor rates and send you to their shop 60 miles away.If you buy a BMW from CarMax,take it to the dealer for service.The guys at Riverside BMW treat you like royalty and they will accommodate Max Pro.You will be in and out,with a BMW loaner or shuttle,Keurig coffee,and a smile.Not sitting in some crappy room with plastic chairs,flourescent lighting,a blaring TV and screaming kids read more

I have had the worst customer service here after multiple attempts to sell my car i was told that my vehicle is not able to be sold because i had no OBD2 so i took the time to go all the way to KIA OF IRVINE where i had purchased the car for them to look in my vehicle for less then a minute and find the obd2. So that obviously showed me the people they have doing the appraisals are nit trained properly or are just lazy not to sure. I will be going to a different location due to the way their customer service is when your trying to sell a car to them it is HORRIBLE the woman are RUDE and laugh in your face when you tell them simple facts or ask questions. I WOULD NOT RECOMMEND SELLING TO THE CARMAX OF RIVERSIDE CA. read more

Bought a car from the Murrieta CA location a year ago. The service is good, friendly staff and easy process. The cars, however, are NOT certified and I highly doubt they are inspected before being sold. The car we purchased "looked" pristine but ended up being a lemon. It has had nothing but problems. We tried to return the car, but of course it was beyond their return policy so they wouldn't even budge. It has been in for repairs many times and nothing is ever fixed. We then went back to have the car appraised so we could get another car elsewhere and they offered significantly lower than KBB. They claim luxury cars do not hold any value?? Just do your homework before buying from Carmax. They are easy to but from and yes the service is good, but their cars are NOT worth purchasing. You will be buying nothing but a headache and wasting your money. read more

Did an online quote to sell my car to them. When I went to do the transaction, I was told they can not buy back Hyundais at this time. Now mind you, it was only one day earlier that I received the online quote. Be very careful of the information they give you. This was my first and last experience with Carmax. read more

Never ever ever get your car appraised at CarMax. I currently own a Jeep altitude which they didn't think existed, so I called Jeep and they thought CarMax was crazy, wow. Oh and I got $2,000 more from a dealership unbelievable. read more

I bought my Ford Escape on Monday, January 27, 2020 in Riverside. My experience was beyond great!! No pressure, very friendly, knowledgeable staff! From beginning to end! I would give a higher rating if I could! Thank you to Marcus Abry who called me first from my online application to Scott Smith who helped us in the next step and the gentleman who reviewed our documents with us who was very friendly and smart and I didn't get his card but he's an awesome art major graduate from UCR. To all the staff, I will forever recommend Carmax! Thank you again :) read more

Very Unprofessional didnt seem to care we were trying to buy a car kept getting the run around tried to up sale us scam artist will never do business there again! I got approved for the car had it transferred to the riverside location biggest mistake of my life got there an was being treated as if we weren't important tried many times to get us to get a car that was 8k more then what I wanted kept running my credit over an over again everyone working there looked lost very horrible customer service McDonald's has better service! Now they realize they have lost a customer they keep blowing my phone up! To top it off the guy that was helping me NEVER showed up when he called us an said he was on his was Gabriel is his name an Mannie was the one who was "trying" to help us with pushing a sale at the end she looks at me an smiles an says "welp I did all I can" ya you sure did I will never ever use Carmax again! BEWARE!!! read more

I truly can not believe i am on here leaving a poor review as i have been a loyal customer for years. I financed my first car thru carmax as well as my 2nd. I have recommended multiple friends and family members based on my excellent experiences. Carmax was never the cheapest but it was stress free, easy financing and well conditioned cars. However todays experience has made me never wish to return. I go in after finding the car i wanted requesting a test drive. I get put with Jonathan who takes me out to the car and we do the test drive. He puts the car on reserve for me before we leave and assures me he had done so. After returning from the test drive i tell Jonathan give me 10 minutes i want to discuss financing options with my family who is there with me at the time. He says no problem take your time. After 8 minutes he comes into the waiting room and tells us he needs to go help a customer but Neal could assist me with financing when i am ready. So i go out to find Neal and am told he is with customers and am greeted by a young lady. After going over what i wanted she tells me that the car i wanted was given to another customer. Come to find out Jonathan blew us off and sold the vehicle to another customer. Since i was pissed i asked for the manager who ends up telling me Jonathan thought i left. He blatantly lied to his manager. I tell the manager to call Jonathan over cause he is wrong. The manager says he cant do anything cause Jonathan is helping the customer and he is already approved. So i get shrugged off by a poor salesman and absolutely no offers of another vehicle option or anything is offered by the manager. I am sad to say it but at this point i will never return on principle and i will make sure no one else i know does either. read more

Waste of my time ..had appointment for 230 and appraiser didn't even come to car until 3 ..Spent not even 5 minutes at car and then said oh you did thing they edmunds so that's what we will offer you meanwhile I saw him spend a half hour going over Mercedes before my car which isn't a junker (2019 challenger Rt).And furthermore I got an offer from vroom for an additional 2500 dollars. read more

We purchased a car from CarMax Riverside. My salesman's name was Chris and he was awesome! Very pleasant and personable not pushy like some sales people can be. He made the whole experience pleasant and worthwhile. We love our car. read more

CarMax - Car Buyers Near Me - Riverside, California

I tried buying a Toyota 4Runner from CarMax and had them ship it from Reno Nevada to Riverside California for $350. It appeared to me that the car had not gone through any of the inspections so I decided just to lose my $350 and deal with this less than scrupulous auto dealership. http://jalopnik.com/california-court-says-carmax-con-1788101655 read more

I think that it's always a bit hard to review dealerships because the service department and the sales team are very independent of each other. So one could be great and the other poor, or more likely, both poor. Another challenge is that car dealers will ALWAYS charge more than independent mechanics or private party sellers of cars. Several of the reviews here are people complaining that CarMax would not pay them enough for their car, or that their interest rate is too high and CarMax is ripping them off. I don't think that is the case. CarMax paid me about $1,000 less than my car's private party value, and my APR is less than what most people get on their mortgage. Overall, the sales process is fair and easy and fast. When looking for my most recent truck I got so sick of unethical dealers. One refused to sell to me without a $1,000 undercoating, several lied on the phone saying it was in perfect condition when it was actually covered in dents and scrapes, one lied about the trim level. Each time it wasted at least an hour of my time. Carmax just does it the way it should be done. Like the car? Price okay? Then buy it. Its like going to Walmart and just buying something. The service department is more problematic. I appreciate that all of their cars come with a 30 day warranty. Every car I have bought used has had an issue within 30 days that I couldn't detect on the test drive. From the Ford with a dead battery, to the VW with 6 bad ignition coils at $70 each, to the Toyota with an overheating problem due to low coolant; and most recently, the Nissan Titan with a bad manual shift button. So having that 30 day warranty is really nice as it is typically going to save you some money. That being said, it took 7 working days to get my truck fixed. From Wednesday morning at 9:30 to the following Tuesday evening at 4pm. No loaner car was offered at drop off because they didn't know if it was needed overnight. They replaced the shifter assembly and it was ready on Friday afternoon (3 working days). But nobody tested it and the key couldn't release. So I had to bring it right back, finally got a loaner car and left it. It wasn't ready again until Tuesday night. The service rep stated that Nissan was slow getting the part to them and I believe that. When I was picking up my car another guy was dropping off his for a second repair attempt since the problem he was having wasn't fixed at all the first time around. So this seems like it may be the typical outcome there. Overall, I really like CarMax and I wouldn't hesitate to buy from them again. I don;t recommend buying their extended warranties as I don't have a lot of confidence in their service department. read more

I was very happy with the actual car-selling experience and the price I got for my car. The reason I only give 4 stars is because of the experience after I sold my car. They had said they had shuttle service, and I was meeting someone at the mall about 2 miles away to pick me up and take me home. They failed to mention, however, that the shuttle service was only on weekdays, so it wasn't available on Saturday. I called Yellow Cab and waited for almost an hour to be picked up, despite repeated calls asking where they were (that's for another review). The sales associate I had worked with at Carmax saw how long I had to wait and despite what I told her about my problems with the taxi service, she couldn't help me. They would only have had to take me 2 miles. I really wish they could have exercised even the slightest flexibility on that issue - it would have made for a perfect experience. read more