I do not post reviews very often but let me just shout out this CarMax and their service center! I live in Hawaii and my daughter goes to school in Redlands and we purchased a car at the CarMax in Irvine. The car had battery issues constantly after we bought it but the service guy, specifically Art was very kind to my daughter and helped her not stress out. When the battery died again, I really stressed out and called the service center and talked to Sandy the manager. Let me say this man is true to his word! He has integrity like no other and he and Art the service tech took great care of my daughter which means a lot when you are 3000 miles away and can only get there by plane. So thank you CarMax in Riverside - your service department shines and your manager is compassionate, kind and honest! read more

Car buying was the best, referred at least 6 people over that bought cars, 3 alone just in our family. Not sure if I'll refer another person, not even a person I don't like. I have the extended warranty with the $50.00 Discount on the deductible if taken to Carmax. This tells me they want to service your vehicle. I have driven for 30 years and have managed a fleet of 40 vehicles, I have never had such a frustrating experience. Car breaks down on Wed. afternoon, called Carmax to see if it was ok to have it towed, yes! Towed to Carmax, took them 20 minutes to figure out where to have the car parked. Called the next day to make sure that service had it checked it in, had no expectation that they would look at it at this point but just about hit the floor in disbelief that it would take them til the next Wed. To look at, unless there is a cancellation. Called on Thursday, no cancellation. Went to the store to speak with GM, Andrew was very nice. He pulled in Robert (service manager) and was told that they could send it out to a dealer to have it looked at. I asked why I wasn't presented this option, they said they were under the impression that I didn't want that. Got towed to dodge dealer Friday afternoon after Carmax was now able to look at to determine that they couldn't figure out the problem. Now it's Wednesday and dodge hasn't looked at it. I spoke with Carl but since vehicles fall Under HIPA laws, he said he couldn't give me info because it was being serviced through Carmax. In the end he said he had no confidence that it would get looked at this week?????? Summary, if you had any thoughts of getting your vehicle fixed by Carmax, you'd better have a couple weeks to wait! Update. Got my car back after 2 and a half weeks. An hour after I drove off the lot, the check engine light came on. Took it back in and another 2 and a half weeks later (5 weeks total) I am to get my car back. Funny, they wont take my call so I can find out for sure. Still on hold for 10 minutes despite the service manager being aware that I'm on hold. I guess I'm still not a priority. read more

Andrew, my sales person, was so great. He made sure the car I wanted was perfect. He kept me informed. Buying from CarMax was one of the most pleasant car transactions I have ever had. Definitely would buy another car from them. read more

While we met some nice salespeople, the cars are NOT thoroughly inspected like they claim. We waited for out first choice of cars 3 days for delivery, only to receive a call from CarMax saying that they discovered major mechanical problems with it, so it was no longer for sale. (Not sure why it was being advertised then...) Second car, we waited 2 days for, and actually bought it, only to find after driving it about 30 minutes that the clutch was burning out. Returned this car. Third car had 3,000 more miles than the last one (we just bought), but was the same price. Identical cars except for mileage.After everything we went through, the manager would not negotiate the price. We thought that our time investment and commitment to buy from CarMax would be appreciated and recognized, but it was not. Very disappointed. read more

I have had the worst customer service here after multiple attempts to sell my car i was told that my vehicle is not able to be sold because i had no OBD2 so i took the time to go all the way to KIA OF IRVINE where i had purchased the car for them to look in my vehicle for less then a minute and find the obd2. So that obviously showed me the people they have doing the appraisals are nit trained properly or are just lazy not to sure. I will be going to a different location due to the way their customer service is when your trying to sell a car to them it is HORRIBLE the woman are RUDE and laugh in your face when you tell them simple facts or ask questions. I WOULD NOT RECOMMEND SELLING TO THE CARMAX OF RIVERSIDE CA. read more

Bought a car from the Murrieta CA location a year ago. The service is good, friendly staff and easy process. The cars, however, are NOT certified and I highly doubt they are inspected before being sold. The car we purchased "looked" pristine but ended up being a lemon. It has had nothing but problems. We tried to return the car, but of course it was beyond their return policy so they wouldn't even budge. It has been in for repairs many times and nothing is ever fixed. We then went back to have the car appraised so we could get another car elsewhere and they offered significantly lower than KBB. They claim luxury cars do not hold any value?? Just do your homework before buying from Carmax. They are easy to but from and yes the service is good, but their cars are NOT worth purchasing. You will be buying nothing but a headache and wasting your money. read more

Never ever ever get your car appraised at CarMax. I currently own a Jeep altitude which they didn't think existed, so I called Jeep and they thought CarMax was crazy, wow. Oh and I got $2,000 more from a dealership unbelievable. read more

The one star is for the service dept.They can never get you in.They really don't want to work on high end cars because they end up having to partner with the dealership and I imagine it is not profitable for them.They are rude and their waiting room is ghetto.They do not accommodate the customer and make a stressful situation worse.The adviser I spoke with yesterday,Albert,was rude and put me on hold,pretending to get me a supervisor who never came to the phone . Yes they give the most $ for your car when you sell it.By all means,sell your car here and take their $.The car I bought from them was fine too.JUST DO NOT USE THEIR SERVICE DEPT. Oh,and one other thing.If you do buy a car from here and get the ext.warranty from Max Pro,be prepared to fight when you rightfully take your car somewhere else for service and they want to haggle over the other place's labor rates and send you to their shop 60 miles away.If you buy a BMW from CarMax,take it to the dealer for service.The guys at Riverside BMW treat you like royalty and they will accommodate Max Pro.You will be in and out,with a BMW loaner or shuttle,Keurig coffee,and a smile.Not sitting in some crappy room with plastic chairs,flourescent lighting,a blaring TV and screaming kids read more

Did an online quote to sell my car to them. When I went to do the transaction, I was told they can not buy back Hyundais at this time. Now mind you, it was only one day earlier that I received the online quote. Be very careful of the information they give you. This was my first and last experience with Carmax. read more

Waste of my time ..had appointment for 230 and appraiser didn't even come to car until 3 ..Spent not even 5 minutes at car and then said oh you did thing they edmunds so that's what we will offer you meanwhile I saw him spend a half hour going over Mercedes before my car which isn't a junker (2019 challenger Rt).And furthermore I got an offer from vroom for an additional 2500 dollars. read more

I bought my Ford Escape on Monday, January 27, 2020 in Riverside. My experience was beyond great!! No pressure, very friendly, knowledgeable staff! From beginning to end! I would give a higher rating if I could! Thank you to Marcus Abry who called me first from my online application to Scott Smith who helped us in the next step and the gentleman who reviewed our documents with us who was very friendly and smart and I didn't get his card but he's an awesome art major graduate from UCR. To all the staff, I will forever recommend Carmax! Thank you again :) read more

Ween you go to buy a car they treat you as a king! +++++ Ween you bring back the lemon they sold For service they treat you like you are a scumbag!! Asking for money Whit no service till next week or so read more

We purchased a car from CarMax Riverside. My salesman's name was Chris and he was awesome! Very pleasant and personable not pushy like some sales people can be. He made the whole experience pleasant and worthwhile. We love our car. read more

CarMax - Car Buyers Near Me - Riverside, California

At first the process was seamless and professional. But as soon as I ran into problems with the car it turned into something like a cat and mouse game. Found a chipped front bumper, filthy air filter, horribly overdue fuel filter and the battery took a crap after 3 weeks. Oh and I just had to replace the tires cause of weather cracks. What happened to the inspection right? So I ended up replacing the battery and didn't receive a refund for OVER three months! Not to mention also having to call and follow up on it a dozen times and driving over there 4 times! I mean really, what kind of business are you guys running here??? DO NOT BUY FROM CARMAX RIVERSIDE!!!!!! read more

Mind you, I live in Long Beach, but drove to Riverside, to look at cars. If I could give this place 0 stars, I would. What a crock. When I initially went in (9/6/13), we met this young lady, who was very nice and extremely helpful. We looked at several cars, which were a little more than I wanted to pay, but they looked awfully good. We settled on a 08 Chevy Malibu (my old car was also a Malibu). Spent SEVERAL hours completing all the necessary paperwork, ended up with a payment higher than I initially said, but what the hey.. I had a nice looking car that wasn't too old and seemed in good condition, On the way home, I turned everything off, so I could listen to the car and I heard this ticking noise. I thought that I might be just a little too paranoid, because I had been driving my beat up car for such a long time, so on Sunday, I had my daughter listen, and she heard the noise also. I called CARMAX and they said I could bring the car into the Irvine Branch (I work in Irvine). On my way to work that Monday morning, they Check Engine light came on along with the Service Traction Light. Not good. Took the car in and they gave me a loaner car and told me that the 5 day return policy would be suspended, until I had my car back. (that is a good thing). Monday evening, got a call that there was a misfire, but they would do more checking. Tuesday evening, got a call that my car needed a head gasket replacement. WHAT! Nobody noticed this during the 25 point inspection that had supposedly taken place before I purchased the car. I called my saleslady and expressed to her that I was extremely upset, she apologized,but reminded me that I do have a loaner car to drive. smh.. really...not how you want to begin your first week with your new car that is supposedly from a reputable car dealership. She said that she would look for another car for me if that is what I would like to do, and I told her, that yes, I would like to leave my options open at this time. I did not hear from her after that! I made the decision to return the car, because other mechanics said that there are too many other things that will need to be replaced due to the Head Gasket needing replaced and I honestly don't have a guarantee that any of that will take place. On top of the not so friendly after service that I received from my salesperson. In the meantime, no one told IRVINE that my car was returned and 3 weeks later, I am still receiving phone calls that the car is not fixed. Then, there is the check, it took an arm and a leg to get them to give me back the money that I had made the down payment with. They promised me that it would be sent overnight, that did not happen. It was sent via regular mail, so keeping their word (no matter who gives it) is not something that they stand up to. If you are going to buy a car from them, please, please, please DON'T. read more

I tried buying a Toyota 4Runner from CarMax and had them ship it from Reno Nevada to Riverside California for $350. It appeared to me that the car had not gone through any of the inspections so I decided just to lose my $350 and deal with this less than scrupulous auto dealership. http://jalopnik.com/california-court-says-carmax-con-1788101655 read more

David was our salesman from start to finish. He made it all go really smoothly. We got a great price on a GTI and beat anything TrueCar had during our research. Diane in financing also made things simple and straightforward. The nice thing is there was no pressure and spending a day fighting for a deal. All the shifty stuff that I've experienced at dealers just isn't here. You get a good price and they don't hard sell you on gap etc. Nothing hidden. I'll definitely be back. Great experience. read more

CarMax - Thanks David - Car Buyers Near Me - Riverside, California

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I would give this Carmax two stars for excellent customer service, but every car dealership should have good customer service. Everything seemed fine the second I left the lot in my new 2011 Ford Fiesta. But sure enough, towards the end of my 40 minute drive home I heard my brakes squeaking. I scheduled an appointment to have my brakes checked at the Carmax in Buena Park (closer to home), where I was told that no service was needed because everything was "working how it should" Again, my squeaky brakes continued after leaving the Buena Park lot. Not only that, but once the weather became increasingly hot, my car began to overheat every time I turned the AC on. Eventually I checked everything under the hood on my own. And noticed that the Carmax in Riverside had left me with almost no anti-freeze fluid, brake fluid, windshield wiper fluid, and I was a few miles away from needing an oil change. That explains all of the problems I've been having......hopefully One more thing, the Riverside Carmax also had the dignity to erase the last time my Ford Fiesta had an oil change. There is nothing written on my mileage sticker at the top of my windshield Stay away from Carmax! read more

I wasn't expecting a great offer to sell my car - just a floor price. So I was not surprised when the offer was far below anything other offers I received. They gotta make money to afford those big buildings and fancy staff, right? The real surprise is driving home on the freeway and having your hood pop up at 75MPH. I was lucky they safety catch caught it long enough to get to the shoulder. They should know to ensure a hood is latched after they lift it. There is nothing wrong with my hood - not tricks to get it to work right. They just left it unlatched and someday that could be fatal. read more

What a despicable business. Bought a Toyota Tundra here and have had nothing but problems. 150 point inspection???? Bullshit. My truck was leaking from the camshaft and battery 3 weeks after purchase!! Connie in sales and Juan the "service manager" did nothing to help. Their mechanics are so poorly trained and ill equipped it was pointless to have them even attempt to resolve anything. I took the truck to Toyota to have certified technicians fix the major problems my truck was having. What a bunch of horrendous human beings, bilking hardworking people out of their cash by selling them LEMONS. They're all smiles and cheery when you're buying their vehicle. However, when the car needs service or repair you will quickly find they don't give a shit and you'll be stuck holding the bag. I hope there is a special place in hell for all of them. This place is a snake pit and should be burned to the ground! read more

I hate to leave this review. The part of buying the car was excellent. They made the purchase a good experience for my daughter. They supposedly have a 15 point check of the car before you buy it. The price was good. But 3 months after the purchase, the coolant light came on. I don't want her driving the car, so she took my car while I tried to get the car into CarMax. Thankfully it was in warranty and they got me in a couple days. They checked the levels and topped them off and then confirmed it wasn't an indicator going bad. Now, two months later the oil light is on. So my daughter this time was on her way to an evening class. So she had to be late while she waited for me to get home to take my car once again. I took it in to jiffy lube and they said there was a small leak and the oil was low. I called CarMax and because I'm outside the 90 days 3000 miles (although I think it's around 3,000 miles) they can't help me. So the lady nicely gave me the corporate number so I can hit a brick wall there. I know it's a used car, but jiffy lube could see the oil leak without going into the mechanics of the car. That is the advantage of buying from jiffy lube (or should be) as opposed to buy from the guy off the street. That is the deal. So 5 star in the purchase. Negative 2 plus for not checking the car well enough. 15 points, I don't know about that. read more

Very disappointed I didn't feel welcomed. Stop with mainly on their cell phone sitting down. I had a car transferred over there so I could test drive and take a look at it. It wasn't a new car it was a 2017 Hyundai Elantra it was not in good shape so the salesman show me another Hyundai. This is where I got disappointed with CarMax in general I opened the door and I found in and out trash and barbecue sauce on the passenger seat I told the the salesman " what is going on with you guys taking these cars for a joyride to In-N-Out and not cleaning up after yourselves. " he didn't even look concerned all he said was " oh my apology " I went to look at a different vehicle same thing filthy inside and outside. I told him I'm not interested and I told him thank you for your time. It made me think about how lazy staff is right now because of covid-19 taking advantage of the cars that are on the lot and not using their own cars to go to luncheon I was disappointed because no one's cleaning the insides of the cars and if they are there doing a half-assed job it also made me think well hell I'm gonna end up purchasing a shity car because obviously they don't even care about the exterior or interior it made me worry about what's under going on under the hood. And because of covid-19 rule for that dealership I'm not sure if it's for all but I wasn't able to test drive the car because I did not have insurance that was the new rule customers were to test drive the car by themselves with no sales representative but they needed car insurance to test drive the car. The sad part is I don't have insurance because I do not have a vehicle so obviously I didn't get to test drive the car but it's okay I would have wasted my time anyways I should have taken pictures but I didn't I was just too disappointed. read more

A used Boxster with 24k miles may cost you about $31k, but they offered $22k. I don't think so. They'll pay me $22k just so they can sell it with an $8k profit. Not on my watch. read more

Two stars for the following reasons: 1. When you enter you are greeted in a friendly manner as long as it's not too busy. 2. We were offered a bit more than we expected for our car when it was appraised by them. 3. We already knew what we wanted and the person who helped us had one of the easiest jobs because we called ahead and told her which car (she removed the sticker to save the car for us~making it unavailable for sale online or in person for anyone else) . 4. Their many-time-double-diamond-winning salesperson (her awards are all displayed on her desk) did not know one thing about the car we were interested in. Since she had about 48 hours notice or more before we could come in because I called ahead, my husband and I both thought she would have some knowledge about the car. She didn't know anything. We asked about the radio, the charger (it's a hybrid), she didn't know how to use the interface of the car at all! Fine. Lets go for a test drive, shall we? 5. While on the test drive (we asked her where the parking break was, and she didn't know), before we were driving for even about a mile, her phone rings. And of course, we know she's going to ignore it. I mean, we are on a test drive! Nope. She answers her phone and takes a PERSONAL call. It's not even a client because she says "ok, I'm on a test drive let me call you back" but keeps talking! It was on and on, and we couldn't even ask her questions because she was on the phone. Didn't even apologize for it. Rude. 6. Once we were back in financing, we were told that our new car was getting washed and we were getting a complimentary full tank of gas. 7. When we leave, we are exhausted and notice that the front hood of the car is open! We have to reverse back in and called out our salesperson who doesn't even know how to properly latch our front hood! What the hell. She calls out some maintenance guy who shows us how to close the hood on this electric car. Grr. Thanks. 8. We are so pissed, hungry, and hot by this time, we don't even notice that we have NO FULL TANK OF GAS, and the car is so filthy we have to use our hands to wipe the inside of the windshield. Ok. 9. We fill out the survey honestly, mention the lack of a promised tank of gas, (but not lack of knowledge) and get a PHONE CALL and voicemail from the salesperson asking me to call back without her even explaining why. So, we call back to find out the survey is NOT anonymous, and she said we could drive BACK to get our car washed and tank filled. Are You Kidding Me? We drive all the way from South Orange County! We are not about to drive to Riverside and back for a tank of gas and car wash that should've been taken care of from the very beginning! Very frustrating. So, if you are in the market for a car, make sure you do your own research because they don't know their stuff. Also, I was interested in trading in my other car, and she couldn't have been less interested in the sale! I guess she had met her end of August monthly quota. read more

I requested a car be transfered from the Buena Park location to Riverside because I was highly interested in the car. The guy at the Buena Park location tried to run my credit before transfering the car, I thought that was a bit much to transfer a car and luckily the nice lady at the Riverside location didn't run my credit in order to get the car transfered. That was the only good part of my experience.. I'm not sure what happened to the lady that helped me transfer the car but the gentlemen who took over for her was awful! First he upfront tried to tell me he does't make comission, everyone knows car salesmen make comission, then he seemed upset when I told him I wanted to think about the deal because there interest rates are insanely high, if you do buy a car there get your own finance company! When I came back the next day I had some questions about the numbers and how things added up, I ask the guy to show me on a calculator what I was paying for and he said he didnt have one and to figure it out myself all he could show me was a computer screen with a total and my monthly payment. What business does not have a calculator? They didnt seem to take my business seriously and that really bothered me. I went down the street to a different dealership got exactly what I want and was in and out in less than 2 hours and got an interest rate half of what carmax's interest rate was. read more

We haven't purchase a car here, but have had a few different cars appraised for trade-in. I have to say....we have been disappointed each time. We go there because it's such an easy process, but we found something better. Tried to trade in my 2012 Hyundai Elantra Limited and they offered less than blue book at $9,500. Took the car over to the Enterprise Car Sale at my Credit Union and they offered $11,500 without purchasing and $12,000 if we bought a car. Far better deal! Ended up trading the car into Dutton Cadillac when we bought a car there and they honored the Enterprise amount of $11,500. Next time, we are going to start at Enterprise! read more

Just bought my second vehicle from Carmax and overall transaction went very smoothly. I wouldn't recommend their financing as they will rip you off on the financing. (let's just say that my bank offered less than half interest than what I was "qualified" for at Carmax - which is the same experience that I had with my first purchase with Carmax) Worked with Ramon and he was professional and didn't rush me. Now I did know exactly what I wanted and overall in and out took about 2 hours. Carmax has vehicles once in awhile that are priced below market value and below other similar vehicles within their system. (beats me but I'll take the deal) I guess as a seller you get short changed but as a buyer you get those deals. If you check Carmax's financials (okay I am a dork/geek to be looking at their financials), they only make about $3K to $4K per car on average, hence the quick turn around of inventory. Lovin my "new" gently used convertible. :) read more

Don't go here...these guys are a joke....offering 30% less than retail...who makes a 40% on a car...way better off to go private party. I wouldn't give them the time of day after my experience read more

Beware!!!! I waisted two months dealing with the complete lack of professionalism from car max Riverside. They sold me two suburbans both come to find out we're in accidents with frame damage! The management at this facility is so poor to say the least! Once I got my money back they still had not paid car loans off and had the cars for two months! Spend a little more money go to a legit dealer with people who have integrity ! Beware read more

I rarely leave reviews, but I just had to write one for Carmax! I only buy cars here now. Super easy, no hassle, great service. Charles (Charlie) helped us purchase our truck this month. The first truck had a smoke smell that we couldn't handle and it was so easy to exchange it. He took over 2 hours (over 2 days) helping us find the right truck for us, even bringing in one from another location. He's the best!! Go see Charles!!! Had to take it in for a small repair yesterday. RJay helped me in service. He was great! He went above and beyond with customer service. He called me to keep me updated, and even made sure it got finished a day before planned. Then he called me the next day to check on everything. Too nthch service! Thank you!! read more

Bought a 2008 toyota rav 4 The bumper is falling off They even sent it to a body shop supposedly To fix that an scratches but still not fixed Its been making a noise near front wheels so they replaced the driver axle Then i brought back they replaced the passenger axle Its back again bc my bumper is worse an same noise issue its a popping like thumping crank noise sounds like something is gonna bust off I have called corporate spoke to managers been hung up on been ignored its been a horrible experience since i signed the papers they promised to make car good as new but its back to the shop i drove it a week since owned it. Top it off they gave me a rental that broke an for an hour in 103 degrees i was in a hot car with a infant and 2 7 an 7 yr old kids Dont go here you will be sorry an regret it and get a lemon Multiple ppl i have talked to the car has broken down within days of buying Consumer reports shows numerous complaints as well read more

CarMax - Service again some people have to work they dont care - Car Buyers Near Me - Riverside, California

I wast to CarMax with my Dodge Ram that was not working. My wife and I met with a sales person Ana. She was the best!!! She worked very hard for us and late into night to get me my dream car a Dodge Charger, and it kicks butt!!! I got twice as much for my trade in then the Dodge Dealer that sent me there to them. We were blow away how nice and awesome all the staff was. That my wife returned to Ana and bought her car their too. My wife just had a very bad experience with Citrus Ford in Ontario. Ana made her feel so much better with her understanding that my wife went through. My wife loves her car. We are very thankful to Ana and CarMax... Blessings to all of them!!! Bill. read more

CarMax - Car Buyers Near Me - Riverside, California

I had my first car selling experience at carmax and I can honestly say it was probably the best experience it could have been. Bill helped me out with the appraisal process that only took 30 minutes. They gave me exactly what I wanted for my car too which definitely is a plus. Two days later after I bought my new car from a different dealership I came in to carmax with my offer and Dawn helped me in the business office. 30 more minutes and I was walking out with a check! I would definitely recommend this carmax to my friends and family for selling their cars. read more

Really friendly no-pressure sales people. Great customer service, I wanted to check a feature on the car I was interested in before I drove out to Buena Park, and the employee ran out and texted me the picture of the feature and confirmed the car had it. They were great during the test drive and all the paper work, made sure I was comfortable and worked as efficiently as possible. Only gripe is that its pretty busy on a Saturday and so ended up taking me a couple of hours. That being said, its the most pleasant car buying experience I've had, so I'll probably use them again. read more

Seller Beware! I had previously used Carmax in Ontario and had very good success selling my car to them. NOT THE CASE with Riverside. I was selling my 2010 Ford Explorer. It is in good condition, and I was hoping to get something close to Wholesale, which was around 14k. They totally missed the mark! They came in at 11k which is way lower than it should of been. They also never offer to let me sit in the customer lounge and told me I could not leave during the 30+ minute wait. I ended up using the dealer that we lease our car from and they paid 15k! WOW, 4 k difference. Just be careful and dont take there word as gospel! And use the Ontario Store, worth the drive! read more

This might be a lengthy review, but I was so impressed at how east it was to buy a car at Carmax, I'm laying out my entire experience. We recently purchased a car here and had a really great experience. No hassle, no haggle, no pressure. Although I was asked a few times when I'd be in to see the car after having it transferred from another CarMax or when I'd be back to purchase the vehicle after test driving it. I was all in from nearly the moment I saw the car, but past experiences with some dealers taught me not to be enthusiastic because that brings on more pressure. But not at Carmax. These guys were great! The sales price included everything and not adding--navigation, alarm, etc. I did opt to purchase the extended warranty. On a Friday night, I requested to test drive a vehicle, but had wanted to transfer it to my local Carmax. They happily handled it and my original contact not only textured but also messaged me to say he had referred me to a sales person, Scott, at my local Carmax. If I didn't receive a call within a few hours, he suggested I call him back. I received a call within an hour from Scott and we touched base. From there it was mostly texting--that was easier for me. I actually never got to meet Scott, as our schedules didn't seem to line up, but he had me working with Kevin, who was also a delight. I believe we were there a total of 2.5 hours over two different trips--the first to test drive and the second to purchase. We didn't use their in-house financing, so that might have cut down our time. Once the vehicle was purchased, it had been detailed/cleaned and ready for pickup/drive off. I liked the car scent they used--it seemed like a sweet mint scent? It was pleasant and not overpowering. The vehicle was clean and polished. A few things that were overlooked--scratches on the plastics inside--mainly near the ignition keyhole and the rear cargo area. But not that big of a deal. Another detail was a splatter or spray of something along the back seat. I keep forgetting to wipe it down and can only be seen when light hits it just right. The last detail oversight was dirt/debris in a few spots in the cargo area. There are plastic indents in the cargo floor and debris had collected in those small areas and someone with a close eye would have cleaned them out. But again, not really a problem, just an oversight on the detailer's part. The customer service post purchase is what I'm most impressed about. Several calls were placed to us to inform us that they discovered an extra key fob and would we like to pick it up. When picking up the vehicle after purchasing, there was no front license plate bracket or frame, nor were there holes to place a license plate frame. CA vehicle code requires that every vehicle in the state display a front license plate. After suggesting that if the car is being offered for sale in CA, it really should be vehicle code compliant and Kevin got the hint. He had a front bracket ordered, and when called to say the part was in, I asked if they were going to install it. I thought it was funny that they'd ask me if I needed it installed AFTER I asked if they were installing it. I requested it be installed and was transferred to the service department to request an appointment. They were scheduling for a few days out at the time and I opted to come in the following week to have it done. Might as well pick up that extra key while I was there, as well. Art, in the service department, was courteous and informative, and my installation was done in about an hour. The wait room has vending machines, TV and Wifi, but hot coffee would have been nice, since it was a chilly morning. A friend had recommended Carmax, and I'm glad I went to them for my new ride. Give them a try! read more

I bought XC90 2007 worst worst experiance with SUV I got one and in 3 day navi and other items did not work, so I got another one looked clean but 20 brought it back to fix axle and mottor mounts and they say they do inspection on them, I do not think so. I had SUV detailed to include leather treatment to my discovery front seats are torn and they were just painted to look good. I do not recomend buying from them... read more

I found a car here and paid for the transfer fee of $200. The city I'm from is only 5 hours away. They told me that it'll take 7 days for the transfer to go through. However, 8 days later the car status is still waiting to be transfer. I have been carless for a few days now. Today, I was able reach them. They contacted their third party and will put the car on transfer again and will be arriving in the next few days after Christmas or maybe longer. This is a disappointing situation especially when CarMax claims to be committed to their customers. read more

I bought a second car here and thought it was a little overpriced but I guess all car dealerships are a little expensive however the people are friendly and I did leave with the car so I wasn't completely unhappy with the pricing Also my car didn't come with the owners manual but they did clean it and fill it up with gas and gave me an oil change which was cool I also had to wait five days for my car to get transferred from another dealership was which was a little inconvenient However overall I do recommend getting a car from Carmax over another dealership but next time I buy a car I might be considering a private owner first for a better deal read more

We had an amazing experience with Mr. Marcus Aubry. He was absolutely so enthusiastic as well as very honest. Definitely good we had him as our salesman. read more