I rarely leave reviews, but I just had to write one for Carmax! I only buy cars here now. Super easy, no hassle, great service. Charles (Charlie) helped us purchase our truck this month. The first truck had a smoke smell that we couldn't handle and it was so easy to exchange it. He took over 2 hours (over 2 days) helping us find the right truck for us, even bringing in one from another location. He's the best!! Go see Charles!!! Had to take it in for a small repair yesterday. RJay helped me in service. He was great! He went above and beyond with customer service. He called me to keep me updated, and even made sure it got finished a day before planned. Then he called me the next day to check on everything. Too nthch service! Thank you!! read more

Very disappointed I didn't feel welcomed. Stop with mainly on their cell phone sitting down. I had a car transferred over there so I could test drive and take a look at it. It wasn't a new car it was a 2017 Hyundai Elantra it was not in good shape so the salesman show me another Hyundai. This is where I got disappointed with CarMax in general I opened the door and I found in and out trash and barbecue sauce on the passenger seat I told the the salesman " what is going on with you guys taking these cars for a joyride to In-N-Out and not cleaning up after yourselves. " he didn't even look concerned all he said was " oh my apology " I went to look at a different vehicle same thing filthy inside and outside. I told him I'm not interested and I told him thank you for your time. It made me think about how lazy staff is right now because of covid-19 taking advantage of the cars that are on the lot and not using their own cars to go to luncheon I was disappointed because no one's cleaning the insides of the cars and if they are there doing a half-assed job it also made me think well hell I'm gonna end up purchasing a shity car because obviously they don't even care about the exterior or interior it made me worry about what's under going on under the hood. And because of covid-19 rule for that dealership I'm not sure if it's for all but I wasn't able to test drive the car because I did not have insurance that was the new rule customers were to test drive the car by themselves with no sales representative but they needed car insurance to test drive the car. The sad part is I don't have insurance because I do not have a vehicle so obviously I didn't get to test drive the car but it's okay I would have wasted my time anyways I should have taken pictures but I didn't I was just too disappointed. read more

What can I say... I LOVE Carmax. I've purchased my 5th car now from them and their salespeople are super friendly, knowledgable and don't pressure you ever. I've gone in with zero down before and even with my crappy credit they were able to get me financed. I will always be a customer and recommend Carmax. read more

CarMax - Car Buyers Near Me - Riverside, California

Beware!!!! I waisted two months dealing with the complete lack of professionalism from car max Riverside. They sold me two suburbans both come to find out we're in accidents with frame damage! The management at this facility is so poor to say the least! Once I got my money back they still had not paid car loans off and had the cars for two months! Spend a little more money go to a legit dealer with people who have integrity ! Beware read more

Don't go here...these guys are a joke....offering 30% less than retail...who makes a 40% on a car...way better off to go private party. I wouldn't give them the time of day after my experience read more

I had my first car selling experience at carmax and I can honestly say it was probably the best experience it could have been. Bill helped me out with the appraisal process that only took 30 minutes. They gave me exactly what I wanted for my car too which definitely is a plus. Two days later after I bought my new car from a different dealership I came in to carmax with my offer and Dawn helped me in the business office. 30 more minutes and I was walking out with a check! I would definitely recommend this carmax to my friends and family for selling their cars. read more

David was our salesman from start to finish. He made it all go really smoothly. We got a great price on a GTI and beat anything TrueCar had during our research. Diane in financing also made things simple and straightforward. The nice thing is there was no pressure and spending a day fighting for a deal. All the shifty stuff that I've experienced at dealers just isn't here. You get a good price and they don't hard sell you on gap etc. Nothing hidden. I'll definitely be back. Great experience. read more

CarMax - Thanks David - Car Buyers Near Me - Riverside, California

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Really friendly no-pressure sales people. Great customer service, I wanted to check a feature on the car I was interested in before I drove out to Buena Park, and the employee ran out and texted me the picture of the feature and confirmed the car had it. They were great during the test drive and all the paper work, made sure I was comfortable and worked as efficiently as possible. Only gripe is that its pretty busy on a Saturday and so ended up taking me a couple of hours. That being said, its the most pleasant car buying experience I've had, so I'll probably use them again. read more

This might be a lengthy review, but I was so impressed at how east it was to buy a car at Carmax, I'm laying out my entire experience. We recently purchased a car here and had a really great experience. No hassle, no haggle, no pressure. Although I was asked a few times when I'd be in to see the car after having it transferred from another CarMax or when I'd be back to purchase the vehicle after test driving it. I was all in from nearly the moment I saw the car, but past experiences with some dealers taught me not to be enthusiastic because that brings on more pressure. But not at Carmax. These guys were great! The sales price included everything and not adding--navigation, alarm, etc. I did opt to purchase the extended warranty. On a Friday night, I requested to test drive a vehicle, but had wanted to transfer it to my local Carmax. They happily handled it and my original contact not only textured but also messaged me to say he had referred me to a sales person, Scott, at my local Carmax. If I didn't receive a call within a few hours, he suggested I call him back. I received a call within an hour from Scott and we touched base. From there it was mostly texting--that was easier for me. I actually never got to meet Scott, as our schedules didn't seem to line up, but he had me working with Kevin, who was also a delight. I believe we were there a total of 2.5 hours over two different trips--the first to test drive and the second to purchase. We didn't use their in-house financing, so that might have cut down our time. Once the vehicle was purchased, it had been detailed/cleaned and ready for pickup/drive off. I liked the car scent they used--it seemed like a sweet mint scent? It was pleasant and not overpowering. The vehicle was clean and polished. A few things that were overlooked--scratches on the plastics inside--mainly near the ignition keyhole and the rear cargo area. But not that big of a deal. Another detail was a splatter or spray of something along the back seat. I keep forgetting to wipe it down and can only be seen when light hits it just right. The last detail oversight was dirt/debris in a few spots in the cargo area. There are plastic indents in the cargo floor and debris had collected in those small areas and someone with a close eye would have cleaned them out. But again, not really a problem, just an oversight on the detailer's part. The customer service post purchase is what I'm most impressed about. Several calls were placed to us to inform us that they discovered an extra key fob and would we like to pick it up. When picking up the vehicle after purchasing, there was no front license plate bracket or frame, nor were there holes to place a license plate frame. CA vehicle code requires that every vehicle in the state display a front license plate. After suggesting that if the car is being offered for sale in CA, it really should be vehicle code compliant and Kevin got the hint. He had a front bracket ordered, and when called to say the part was in, I asked if they were going to install it. I thought it was funny that they'd ask me if I needed it installed AFTER I asked if they were installing it. I requested it be installed and was transferred to the service department to request an appointment. They were scheduling for a few days out at the time and I opted to come in the following week to have it done. Might as well pick up that extra key while I was there, as well. Art, in the service department, was courteous and informative, and my installation was done in about an hour. The wait room has vending machines, TV and Wifi, but hot coffee would have been nice, since it was a chilly morning. A friend had recommended Carmax, and I'm glad I went to them for my new ride. Give them a try! read more

We had an amazing experience with Mr. Marcus Aubry. He was absolutely so enthusiastic as well as very honest. Definitely good we had him as our salesman. read more

I found a car here and paid for the transfer fee of $200. The city I'm from is only 5 hours away. They told me that it'll take 7 days for the transfer to go through. However, 8 days later the car status is still waiting to be transfer. I have been carless for a few days now. Today, I was able reach them. They contacted their third party and will put the car on transfer again and will be arriving in the next few days after Christmas or maybe longer. This is a disappointing situation especially when CarMax claims to be committed to their customers. read more

Yes, definitely a fan! Alex Valencia is such a great guy, working with me from the moment he met me and my family. After looking at many cars and driving 2 out of my selection; a Honda Pilot and a Chevy Traverse; I decided on the Chevy. Alex worked with me on getting the right car for my needs. Being a stay-at-home mom who has a big family and cares for quite a few children, I needed a vehicle that was big enough to fit all of us. I'm not the SUV type person, but the miniSUVs are something that I prefer. After driving the Pilot and the Traverse, I asked if they had another Traverse that was an 8-seater, rather than a 7-seater. Alex found one and immediately requested for it to be in Riverside the following weekend. Once I got my husband to drive the 8-seater Traverse, I was in love. The car is awesome and has had no real big issues as of yet. I am loving the Free SiriusXM Radio, the Cruise Control, and the thought of having Bluetooth (as my previous car did not have any of these features) for only 3 months, but that will change soon. The staff at Carmax was very nice, and my kids all enjoyed talking with Alex and some of the other people. Thank you for a great experience and I will definitely be recommending you to my friends! read more

Made an appointment today to get my car appraised and showed up a few minutes early. They didn't see me for 30 minutes after the appointment time, and another 15 minutes to get someone to actually appraise my car. The staff was friendly but those who schedule the appointments need to get on base with reality. Social distancing and masks were a standard which is good. The appraisal itself took about ten minutes. The offer came in between $2,500.00 - $3,000.00 below the actual value for a trade in value. That is according to KBB and a GMC dealership. Overall not happy with this location. That really sucks because I have had wonderful experiences with carmax in the past and would still recommend carmax, just not this location. I hope they shape up. read more

My husband and I had researched the exact vehicle that we were looking for, instead of buying locally which we had in the past, we decided to go down the hill, much farther away thinking we were going to get a great deal..found it in Riverside and requested to have a man named Tony be the salesman that we were going to talk to, another man started communicating with us, we went down, seen the vehicle and made the deal, more than what we wanted but we were excited and needed a truck but it was very rude of him to take phone calls of other customers while he is trying to sell us this vehicle, also he was very persistent about getting us signed up for points that he never explained what they were for and wanted good feedback on a survey we were going to be sent to complete. We test drive the truck, no issues, get all the paperwork done, he starts to show us where things are in the truck and heads to the rear of the vehicle after receiving a text and proceeds to text, at this point I wanted to just leave and we would figure it out. We had the truck about 1 week and had to drive down after work to take them a check, head home and end up getting a knife in our tire. The next day, I text the salesman and ask what warranties we have on tires and rims, he tells me to look in the manual... "Thanks", I ask a few more questions about it and am told that there is NOT ANY warranty. We paid for every warranty that we could, we also ALWAYS purchase warranties on all of our tires and there is no warranty on a $42,000.00 brand new truck?!?! That is some b***s***! My husband and I are obviously upset, he calls and talks to the salesman that we had and there is an exchange to where he states he had spoken to his manager and "In the Christmas spirit" they are going to help us out, we purchase the new tire, they reimburse us for it but also my husband has to submit a good review on the survey, which I am the one who is dealing with all the emails and such. We order the new tire, go to take it to have it put on the rim and found out that the knife that was in the tire had messed up the sensor inside the tire and this knife had punctured the rim!!!, so more issues and so now we purchase the rim, were out over $600.00 at this point and all we want to do is enjoy our truck, I send the salesman a screenshot of the purchase of the tire and he tries calling me back which I told him to call my husband, he never did. We waited until we were both together to call him back and he tells us that they no longer plan to fulfill their side of the bargain due to the survey answers I had given, which was not in my husbands control, AND I never said anything malicious, I was honest though and mentioned that the salesman should pay attention to the sale at hand, and to not text while he was in the middle of a sale, I did also mention that they were trying to help us fix the issue with the tire, but STILL because it wasn't the review he wanted, they ended up not helping us with the tire situation. If I would have LIED for him then we wouldve been reimbursed and in the end for the tire, so basically they were holding that survey over our heads and hounding us to complete it. Thank the Lord above that in these covid times that my husband and I are fortunate to both be essential workers and God has blessed us to be able to pay for our own tire and rim, BUYER BEWARE- They DO NOT send you away with the warranties you might think you will get AND they don't care about people, obviously... all about that $$$. I am going to call my local car salesman and express my gratitude to them instead. read more

Awesome, Awesome experience at the carmax in Riverside. Worked with Christine who is an absolute sweetheart. She welcomed us in, explained the process, and was prompt on all information about my appraisal. Walked away very happy. Go and ask for Christine read more

My wife and I just recently purchased a car from here. I have to tell you how easy and fast the process was. Our Carmax sales rep was Ely. Ely found us the perfect car. She not only work during her hours there but after her shift as well. She went above and beyond the call of duty. After we found the car she had everything ready so all we had to do is test drive and sign. It was a relaxing, easy process. No bartering or games. Thanks Ely read more

Bought a car easily with the help of Keaton. Such a great salesman and very patient. The manager Jenny was the best. She was constantly checking up on me! read more

Excellent service. This was the 3rd car that I sold to Carmax. Their floor staff is great; polite and helpful. However, they can improve on their staff who answers the phones. I called 2 minutes before opening because I was outside waiting with about 6 other people. The lady who answered informed me that they do not have appointments available until 12 PM and if I come in now (at 10) there are about 20 people waiting to enter!! She might be the only exception to the great service. I remember her name but I don't want to print it here. I hope she sees this and realizes the stupidity of having said something, thinking that the customer on the phone was not in the immediate vicinity!!! Once I went in, I was taken care of within less than 10 minutes of arriving (10 AM). I am giving 5 stars because of the floor staff! read more

I just purchased my first car here. Mannie was our carmax sales rep. Alex was extremely helpful also. Seriously the best experience while I was there. Everything was so easy and fast. I love my mazda 3 and recommend anyone to go purchase a car from here! read more

CarMax - Car Buyers Near Me - Riverside, California

I hate to leave this review. The part of buying the car was excellent. They made the purchase a good experience for my daughter. They supposedly have a 15 point check of the car before you buy it. The price was good. But 3 months after the purchase, the coolant light came on. I don't want her driving the car, so she took my car while I tried to get the car into CarMax. Thankfully it was in warranty and they got me in a couple days. They checked the levels and topped them off and then confirmed it wasn't an indicator going bad. Now, two months later the oil light is on. So my daughter this time was on her way to an evening class. So she had to be late while she waited for me to get home to take my car once again. I took it in to jiffy lube and they said there was a small leak and the oil was low. I called CarMax and because I'm outside the 90 days 3000 miles (although I think it's around 3,000 miles) they can't help me. So the lady nicely gave me the corporate number so I can hit a brick wall there. I know it's a used car, but jiffy lube could see the oil leak without going into the mechanics of the car. That is the advantage of buying from jiffy lube (or should be) as opposed to buy from the guy off the street. That is the deal. So 5 star in the purchase. Negative 2 plus for not checking the car well enough. 15 points, I don't know about that. read more

My first time purchasing from a dealership and I was quite pleased. I bought an Audi S4 back in January for a great price. It runs like a champ and I have had no issues with it. My sales consultant was Jose German and he is awesome! I was having a shipping delay, but he went above and beyond and actually drove down to El Cajon to get the car for me. The only complaint I have is that they kinda low balled me on my trade in value, but I sealed the deal anyways because I didn't want the hassle of selling my old car. read more

CarMax - Car Buyers Near Me - Riverside, California

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When I walked into the lot, no one was ready to help me out of the 10 employees that were standing around talking to one another. Didn't mind that until I waited an hour for a test drive just for the guy to go on about his own previous cars and ignore every single time I said I wanted to test drive one of the handful of vehicles I was looking at. My visit was very rushed and unhelpful, do not come here if you are trying to waste your time on overpriced vehicles that they don't even bother pitching a sale to. read more

I originally purchase in Ontario they will tell you anything to get you out the door. Recently had a very hard time getting service for my vehicle with them. I Decided to go out of my way to the riverside location. They Easily set me up with a service appt. kept me informed while they had my vehicle and fixed all issues I had. They even washed my car! Really appreciate them being kind here unlike Ontario. read more

I went to sell my car and their entire system was very professional and easy-to-navigate. They also gave me helpful info I didn't even know about it. But I felt their pricing was...quite low...so I didn't sell. But had the pricing been something closer to reasonable it would have been a 5/5 experience for customer service and transparency. read more

I wanted to take the time to give this place my review. I worked with Scott over email and texting about a car I was interested in. He was patient and wasn't pushy. By the time I was ready to go in. He wasn't available to be there but he did refer me to Dimathew. Cool name btw. I can tell you I've had the best car buying experience ever with him. I have anxiety going into new places and he made me feel comfortable and took his time with me. Test drove two cars that I was interested in. Took his time to tell me how each one worked. I had concerns about getting approved but he had no doubt in his mind that I would get it! Everyone was super friendly. By the time we were finished I drove home in the car of my dreams. The BENZ GLA 250!!! . I was also reassured that I could leave my previous car overnight and it'd be safe to come back with my dad to pick it up. He also helped me put a bit more air in the tires the next day! Thank you so much for an easy, fun and most awesome car buying experience ever ! And the big yellow bow at the end was icing to my night! I loved it!! Thanks Dimathew!! read more

CarMax - My 2016 Mercedes-Benz GLA 250!! - Car Buyers Near Me - Riverside, California

Bought myself my 2016 Lexus RX 350 at CarMax Riverside. I had the car transferred from Torrance and was here in riverside in 3days. Was pleased to have met my sale rep. Jose German he was fast and efficient. We got straight to the point and communicated well through out the whole vehicle purchase. First time buying from CarMax and have to say it was simple transaction would definitely consider buying another car at CarMax. read more

Got my car here a 2014 Spark from RJ here listened to what I wanted and I will definitely come back to him in the future for future cars. Never pressured me and was honest and truthful! Staff here overall is incredibly friendly and relatable. Thank you car max!! read more

I was actually surprised at the quality of service in this dealership. I didn't buy a car from them, so I can't tell you how the car would be, but From the level of service I am pleased. Right as you walk in the door, you are greeted by a salesperson, and try to accommodate you. As well, my sales person, he listened to all the needs I wanted, and tried to get me the car that I wanted. He walked through every step, and was very understanding when I was unable to purchase the car. Great dealership in riverside. read more

I made an appointment to sell my old car and when I walked in the "gentleman" (for lack of better term) asked me to wait outside for a buyer to appraise my vehicle.. I'm 7 months pregnant and it was about 90+ degrees outside. However, he said it'll be about 10 minutes so I didn't mind. I waited about 20 minutes and the buyer finally came to take pictures of the car and told me to wait again, it'll be another 10-15 minutes for someone to give me a quote, I could wait in their waiting room. I walk there, only to find they have three seats total which were all taken. So I go back outside and thankfully there's a chair by the main entrance door which I gladly take. 30+ minutes later I go back to check the status of my offer and there's a bunch of staff sitting around having conversation with each other. This time a "lady" helps me out and she has no idea what I'm talking about. She offers me a chair indoors and on the way there, the first "gentleman" that checked me in comes holding out a paper to me with the quote price. At this point I'm hot and exhausted and want to get it over with and go home. So I go over to the cashier and after a short wait I'm told I need a passport or old ID since I changed my name after marriage. My mistake, I should have thought about this before making the trip so I said I'll be back another day. Waste of my time. If you tell a customer it'll be 10 minutes, keep time. If it'll be more than that let me know so I can decide whether I'd like to wait or not. read more

A pretty normal experience. Took my car here to be appraised, and although it was a few thousand lower than KBB, it was a fair price and I took the offer. I was out of there quickly and painlessly. Thank god. I've had horrible experiences with car dealerships. This Carmax wasn't too bad. I would recommend. Only downside and reason they didn't get 5 stars is because they didn't have a very good selection of 4x4 trucks. Otherwise I might have bought a truck too! read more

We bought our new Prius from Steve & Shane last week. We had some technical issues on our paperwork and Steve Beal went above and beyond what I expected from a dealer to do. I would highly recommend this dealership. With that being said everyone was super nice and helpful, especially the folks that have you sign all the documents. They explain everything in detail. :) read more

Nicholas went above and beyond these past two days to make this possible for me to get the nice/reliable car I needed along with the smoothest car buying experience. Thanks for your help and will be back later for you when I get my next car, a Challenger! read more

CarMax - Car Buyers Near Me - Riverside, California

Man what can I sAy about this team at Carmax They took care of what mattered the most, got the car I wanted. It was an easy process which I appreciate the most. Fernando and Jessica ROCK! Definitely recommend to anyone! read more

I loved my sellsperson Cyndi L Sultze! She was very friendly and not pushy at all. I ended up with a vecihle that is perfect for me.

Johnathan was a pleasure to work with. We originally came here to sell my husbands car. They offered us a very fair deal which we took. While waiting we decided to browse the lot. We found a truck we liked and ended up buying it. Easy easy easy! No hidden fees just a straight price with tax. I highly recommend carmax to anyone looking for a new car! read more

I financed a car through Car Max in 2012 and paid the loan off in full a few months later. I received notice the account was closed and never thought anything more about it. Imagine my surprise when 6 years later I go to sell the car and the State informs me Car Max never released my lien and so the car is not officially mine to sell. I called Car Max and they told me yes, they can see that my account was paid off in full, but they cannot correct their error because the account is too old and will need to mail me a form to take to the DMV in person, which will require me to take a day off work and waste my day for their error. Absolutely unacceptable. I will never buy a car through Car Max ever again and will advise my friends and family to avoid them. The car was fine, but it is 100% not okay to receive payment in full on the car and not take the 10min to file the forms to release the lien. I cannot believe I am having to fight over the ownership of my car that I paid for 6 years ago. This is a really huge oversight and I will never purchase through them ever again. The price may be good, but they cannot manage to follow up with some pretty basic details, like releasing the lien on a fully paid vehicle. Save yourself some stress down the road and do not finance with Car Max. read more

I purchased a beautiful Mini Cooper on Wednesday from David and Joel. Let's start by saying that I was at Drive To before I came to CarMax, and the sales person from Drive To made me feel belittle. I called CarMax and Joel answered the phone, I was honest from the beginning about my current situation. Joel was very understanding and he said: "come over and let's see what we can do for you". We went to CarMax, and from the begging I knew I walked into the right place. The receptionist was very friendly and called Joel. He came and introduced himself along with David, I had such a good feeling from both of them. Joel apologized because he was still with another customer but said that David was going to help me for now. David was very professional, compassionate, and very sweet, I felt that I was talking to a friend rather than a sales person. We found a car I liked but was manual, we then walked through the lot and saw this beautiful Mini Cooper, I told him I wanted that car. Joel took over after we came back with the down payment, because David had to go home. Let me tell you, Joel was very professional and no once did he make me feel uncomfortable, I felt the same way as I did with David. Julia the financing lady was very professional and sweet. If any of you need a new car from CarMax go to David and Joel. Thank you Joel and David for making this process easy. read more

CarMax - Car Buyers Near Me - Riverside, California

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Another great experience at CarMax of Riverside! I dealt with Nick and Justin this time. I am a repeat customer and will not buy my cars elsewhere. I refer all my friends and family to CarMax and am a firm believer on purchasing the Maxcare warranty. My last vehicle with them had quite a few issues and they took care of me EVERY SINGLE TIME and I always had a rental while they worked on it. I just bought another car yesterday and already love it! read more

CarMax - Car Buyers Near Me - Riverside, California

Hope to be editing this post to a decent ending soon really bad experience. Jeep broke down have extended warranty on it but truck was towed in. Per service advisor request was to drop vehicle off and give keys inside to them and they would "take care of me and my vehicle". All phone conversations before sending vehicle to them. Week later get a call my 2014 Jeep Wrangler was broken into interior damaged and me take a loss of approximately 6k in damages/losses. Have proof of all losses. Unfortunately they left truck unsupervised and out on the lot for over 3 weeks and currently still out there. No cámaras not security. Kind of sad for being such a big business. Well long story short spoke to R jay pretty good service man said to give bill to service manager. Which I've been avoided for almost a week straight until finally got a call from Robert (which is service manager). Denied all responsibility from my losses to vehicle which leaves me with total loss out of my pockets for their lack of service facility protection and commitment to their customers. To add the cream to all this disaster they still haven't finished my vehicle looks like I'll be getting it back in about two more months since they're to booked with work. So my advice honestly is to go to someone who actually will protect you and your personal property. 40k jeep down and I'm taking a big L and trust they're more pictures of all damages...3/9/2018 trucks barely getting inspected next week to see if warranty covers failure on my vehicle. Not one word of them trying to cover my loss either...6-12-18 still no response in opening claim with their insurance really unprofessional and just turning there backs when I call or email them. Starting claim next week if no answer read more

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Had a great experience working with Troy at CarMax Riverside. When I wasn't ready to purchase a vehicle a few months back I kept his information and reached out to him when I was ready & he was honest, straightforward, and personable. Even though the vehicle I found ended up at a different CarMax location, I still had enough trust in him to value his feedback on purchase. He made sure that I knew it wasn't about the CarMax's experience, it was my experience and he made it well worth my first car buying experience. read more