Robert is a master mechanic that applies his advanced skills and superior knowledge across a broad spectrum of printers and copy machines to provide top-notch service at a very reasonable price. He understands the long game and taking care of customers first. Robert is efficient, transparent, patient, and extremely skillful. I can recommend his excellent and very efficient service without hesitation. He went above and beyond the scope of the repair to refurbish my old laser printer to new condition, and even changed the pick up roller above the tray with a new one, without additional charge. I feel a little bit better about life, knowing that I have a "GoTo guy" for printer and copier advice and repairs. read more

I was thoroughly happy with the service provided by Robert and his assistant of California Printer Repair ,inc of Walnut Creek, in working on a Canon Printer. Canon agreed to replace the printer at no charge after at first denying my request. I believe it was mostly due to the fact that I explained to Canon that Robert worked more than 3 hours and was still not able to get the printer working properly. They are skilled in printer operations and the way printers function in connection to a computer. Richard Hurley Walnut Creek read more

We now have a "Go To" Printer Guru! We were having some serious issues with our HP 4700 DN which rendered it unusable. Since it is our work horse printer for the office, we needed it fixed. I was worried that a printer repair person would not be able to fix it and say those dreaded words -- "You need to replace it." Our technology support person had no referral for printer repairs. So I googled and yelped; found California Printer Repair and decided to call. Robert answered immediately, came out that afternoon, and diagnosed the printer in less than 5 minutes. He then fixed it, checked our other printers, did a little preventative maintenance and charged us only for one hour. I highly recommend Robert -- very professional. Check out www.printerpro.com. Thank you Robert -- any future problems we will be calling you. read more

All it took was a five minute phone call for California Printer Repair to save me a lot of time and expense by telling me that the problem with my HP Photosmart C7180 - it won't print black, even though the cartridge is brand new -- is with the print head. The bad news is that HP doesn't supply replacement print heads for this model, so this printer is now e-waste. The good news is that CPR suggested a Canon model that does have replaceable print heads, which is what I'll be buying to replace the HP Photosmart. Thanks! read more

My HP Laserjet 4000 had a major paper jam. Unfortunately for me, the majority of my work is done with my printer. After two hours of probing and jamming screwdrivers and tweezers into my printer to loosen the paper, I gave up. I found California Printer Repair on a list of HP authorized servicers; however the shop is a good 20 mins away from my house, 40 mins with traffic. I called and Robert answered. I told him my story, and he said they do house calls for an extra $20 fee. He was at my house in less than two hours, same day! He got to business, and within seconds had my printer disassembled on the dining room table. This guy knows his stuff! He might be able to do repairs blind-folded! After engaging in some small talk, we found he'd been in the printer business for 16 years, and shared a wealth of information about all sorts of different printers. I completely recommend this company. I was very pleased with the service. My printer ended up needing printing rollers. He also cleaned and replaced my rubber rollers as a complimentary service. This company also sells printer supplies as well. I will be buying my toner cartridges from California Printer Repair in the future, and I would definitely call again if I need any help with my trusty printer. read more

This is a "Top Shelf "company. Personable service. I have always been please with CPR. Not much more to say except I recommend then for any laser printer service or even their toner cartridges. I used these guys again and had another great experience. It was good enough for me to want to share it too: The owner Robert was on vacation and his brother (Bernie) was filling in for him. Bernie has been helping Robert off and on since the company started and is a Master Tech. From what I understand Robert used to work for Bernie @ Laser Printer Products back in the 90's. Robert needed a Job and Bernie hired and trained him to help Robert get through college. Bernie later helped Robert start his own business and the rest is history. Man that's a nice brother, I hope Robert appreciates all that Bernie's done for him. Anyway, I needed one of my printers repaired and had them work on it and they had it done the very next day. read more

Robert at California Printer Repair is the man when it comes to fixing your printers. He's very knowledgeable when it comes to printers regardless of the model or type you may have in the office. He even comes out to your office to diagnose what ever problem you may be having with the printer from screeching noises, toner streaks, or what ever you may think of. What I also like about him is that he's very honest with his work and he does not try and sell you things to make a profit. I discovered Robert from CA printer repair when the company I used to work for used him all the the time so of course when I recently switched new companies and they had a printer problem I automatically suggested Robert at CA Printer Repair and I'm glad I did. Called him on a Friday and let him know our problems with our 2 main printers and he came out on Monday afternoon and fixed them both! EXCELLENT CUSTOMER SERVICE! I will definitely refer him to anyone who may need repairs done with their printer. read more

Positive... positive and positive. Robert returning my call/message exactly at the time I told him I was coming in the office the next morning, and he came the same day within the ETA he provided. Didn't get a chance to meet him and see the job result in person because I had to leave early that day, but my co-worker texted me saying that the job was perfect, and that Robert was quick and professional. I asked her, out of five stars, what would would be her rating... in no time she replied back: 5 stars. Cost is fair and reasonable too. Highly recommended and will definitely use California Printer Repair, Inc. service in the future again. read more

I have used Robert and California Printer Repair in Concord for years. He is a very knowledgeable technician and extremely reputable. You can't go wrong using CPR for any printer or copier repair or supply needs. I believe he has been in the business since the late 80's/early 90's so he has seen it all. read more

Although most people toss broken printers, I have a nice HP 3600N and did not want to relegate it to the dump where it will NEVER decompose. I called plenty of places including HP and Robert was the only person who correctly diagnosed the problem by phone and came to my home to fix it. The price was very reasonable and the service was highly professional. I cannot recommend this highly enough. This business understands what it means to provide excellent customer service. read more

How wonderful it was to call about my printer problem and the person on the line said that its been too many years since he has worked on my kind of printer (IBM6400) that he didn't feel good about working on it. Instead he thought about who I could call and suggested another support company, with the number too. Integrity is what that's called. I will be calling this company again when one of my newer laser printers fails. Thanks for your help and recommendation! read more

Steve J Don't know how they got the great reviews because our experience was anything but . . . 2 phone calls - neither one returned. Took a drive over to their office and went in to make sure they were there. They were. Asked if they could repair a Canon printer. They said they could. Go back to car and carry printer in - employee then asks, "Is it a laser or cartridge?" I told him a cartridge - he then informed me they don't touch cartridge-loaded printers. THEY ONLY REPAIR LASERS - ANYTHING ELSE DON'T WASTE YOUR TIME. read more

I called Robert because of a problem with my printer. After I explained the problem, he told me it couldn't be fixed. I appreciated his candor and honesty. read more

i have an older hp 4mv... prints tabloid as well as letter... unless it's paper jamming. i called cpr and one other east bay company. by the time the other company called back, robert was already on his way. they had the part (rollers + clutch assembly) in stock, and came to me. the printer was fixed in short order, and robert was a total pro... HIGHLY RATED! read more

Robert was extremely helpful. When I called he helped me with my printer right over the phone for free. This is the kind of person (and company) you want to do business with. They care more about helping you solve your problem than making a sale. I will definitely come to them when I need something else. I taped their number to my printer for future reference. read more

I am very pleased with the responsiveness and service we received from California Printer Repair. They answered a lot of questions for us over the phone that ended up resolving issues without a service call. When we called them to service our work group laser printers and MICR check printers we were equally as pleased with their fair prices, and straight forward service approach. read more

I LOVE working with CPR! They're knowledgeable, super friendly, efficient, and fast. I worked at my old job for 12 years and any time one of our many machines (copiers, printers, fax machines, scanners, etc.) broke down, I immediately called CPR and they always gave me an accurate ETA. When they arrived, they wasted no time in getting to work. It was rare that there was a machine they couldn't fix but when that did happen, they always had suggestions on alternative solutions. When our scanner at my new office broke down, I didn't even consider calling anyone else up for repair and I'm so glad that I did. Trust me, you don't want to trust your office machines with anyone else! read more

My HP Laser Jet 4M was adding duplicate lines of print down certain pages. After a search on the internet, I chose California Printer Repair as the most logical choice for a possible repair. Called the phone number on the web site, discussed the problem with Robert and took the printer to his shop about 2:00 pm on Tuesday. He called about 4:30 with a solution, price etc. His estimate was reasonable, and he told me the printer would be repaired the next day. At 10:30am the next day, Robert called with the news that the printer was ready. I picked it up at 2:10 pm and ran it all afternoon with no problems Printer is as good as when it was new 15 years ago. read more

I have a Sharp home printer and it had problems. I called Sharp and they gave me a company in San Bruno to do the repair, they didn't answer the phone. I found California Printer Repair on Yelp. They were courteous on the phone when I called, gave me an appointment for the next day, turned up on time. The technician showed up on time, did a great job and charged the exact amount that his office quoted. For printer repair this is my go to firm from now on. read more

I had two identical HP 3015 printers that had similar problems. Bernie diagnosed the issue over the phone (said he was 99% sure, and he was right!), ordered the parts that day, they arrived two days later, I brought the printers in & they were fixed the day after that. The actual price matched the estimate exactly, and they are now working as good as new. Excellent service. read more

I had a small problem (small piece of paper caught in a gear). I called around and got answers like: repairs typically cost $300-400, you should just buy a new printer. California Printer Repair came out within a couple of hours, listened to what I had to say, looked where I'd seen the piece of paper, removed it and voila! Printer is working again. I know these machines are built to be disposable, but my all-in-one wasn't cheap and I don't WANT a new one. Whew! read more

Just called to see if my printer could be repaired. I explained the problem and what I had tried to do to fix it. I was told that model has a history with that problem and HP was no longer making parts for it. Recommended buying another printer. How refreshing to deal with someone who is upfront and honest. Thank you for not taking my money and wasting my time. read more

California Printer Repair is absolutely the best company to do business with. They are personable, responsive, knowledgeable, efficient, and honest. I can't say enough good things about CPR, and I won't let any other repair company touch my printer! I have often received same-day service. They keep parts in stock. They have saved me money. That's as good as it gets! read more

Our company printer stopped. I called the company I found on Yelp last time, and they couldn't offer me a service appointment for 2 full days! Not the speed of business, in my opinion. California Printer Repair answered on the first ring, came ASAP, inspected the problem, spoke to myself and had an in depth tech talk with our IT guy, explained EVERY thing he was looking for, SCOURED the machine inside and out, informed us what to expect in regards to future maintenance and repairs, exchanged an $8 roller, shook our hands and was on his way... Total time: Approx. 1 hour from phone call to finish. If only everything in my day could be this easy and affordable! read more

My Color Laserjet 4650dn printer had a fuser error message. I found California Printer Repair through Yelp. I called them up and they came out the same day with a replacement fuser and fixed the printer. The service was quick and easy and the technician was very professional. read more

Had a simple question about a repair. I called, they answered. That's always a good start. They were very helful and lead me in the right direction. read more

A late Friday afternoon - almost 5:30 and my somewhat ancient but heretofore trusty HP 4000 printer got the first jam in its long life that I was unable to clear -- and I was facing a court deadline. And, because of the state budget crisis, I only get IOUs (read: No Income at the moment) Frantic, I went online looking for help. Found Robert at California Printer Repair who offered to send someone out even after hours (for a reasonable price) if the instructions he gave me to clear it didn't work. Those instructions worked! I'll travel the distance to take my printer to him for a clean-up/ tune-up -- and recommend him highly to everyone. Woohoo! is right. read more