After finally admitting defeat in what felt like a never-ending battle with my 2 Brother printers, I called a few numbers to see if there was a chance I could get them serviced, rather than just buying new ones at $600 a piece. OMS was the perfect fit. Cheryl answered the phone and after confirming they could service my specific models, she said they could send a technician to my home and told me the hourly rate and also that they didn't have a 2-hr service minimum or anything like that (which other places I called did have). I'm a mobile notary so even though these printers are for my business, it's not like I have an office with enough printer problems for two hours of work. I do print around 1,000 pages/day, so they're definitely work horses and I need them running at their best or I can't get work. After the short call, I had an appointment scheduled, and a couple days later, right at 10 a.m. (for an appt window between 10 & noon), I received a call from their technician and Co-owner, David, who was already on his way). I really appreciated his timeliness and communication and all the work he put in to diagnose/repair one printer, and laying the other to rest. David was friendly and worked diligently for the entire hour-plus time that he was here. he also went over a few different printer options for when I'm ready to purchase a new one and let me know what they sell and service through their company, so I look forward to working with them again in the future! read more

David is hands down the best copy guy I have ever worked with! Very honest and helpful! You won't be disappointed!

I have worked with Dave for many years. I have a time sensitive business and he has always been available when I needed him on a timely basis. I highly recommend him. read more

We have a MP 9003, which works great for our office! Whenever we call we always get greeted with with excellent customer service. Dave is amazing at his work and always solves our problems and is quick to come to service our printer. We would not trust anyone else with our printer needs. Thank you OMS for all your hard work! read more

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Dave and OMS are the best choice you could make. He's responsive, honest, and knows how to represent your needs and budget. Myself and my family (though Dad is recently retired!) have utilized OMS and Dave for decades. If I were to choose what I like best is that they really know how to keep your office up and running, and will give you straight answers regarding down-time, repair options, and costs. Thanks Dave! read more

I own a small business and was scrambling around looking for someone to repair my plotter. I found this place on Yelp, why I didn't call them sooner is beyond me. Michael, spoke to me on the phone and made no promises as I had made attempts to repair my plotter and well, I could of messed something up. Not only was he communicative throughout this process but he was fast, reliable and most importantly, got my plotter to work. If you need someone to work on your equipment, do yourself a favor and call these guys ASAP! read more

Office Machine Specialists - Office Equipment Near Me - Concord, California

I must say OMS was a great find! It is very hard to find an honest copy machine guy these days that really know what they are doing. Our digital printer had not been operating for months. I couldn't get any legitimate help from Richo without signing my life away. I tried for months trying to find someone that would even attempt to try to fix our Richo digital printer. Then I met Dave. He is "The Man" After patiently looking over the entire machine and locating the few parts that needed to be replaced, he was able to finally get us up and running again.... Very happy to now have OMS servicing our digital copy machine! Thank God!! read more

Office Machine Specialists - Office Equipment Near Me - Concord, California

Dave is very professional; he has been servicing all our machines since the 90's we always call him at the last moment, and he always comes thru. repairs for all machines or sales used or new. He always gives you multiple options. thanks Dave read more

The best service!! Fast, efficient, Covid safe, and most of all very kind! Thank you so much you saved me a million headaches!! Would recommend for all your computer needs!!!!! Thanks a ton read more

Office Machine Specialists - Ricoh MP C3503 - Office Equipment Near Me - Concord, California

OMS helped me start my business with a solid machine and excellent service, at a fraction of the cost of a new machine. I bought that first machine at the end of a lease term, and OMS has continued to provide solid, reliable, and responsive service, and I have continued and will continue to renew the service contract. As that machine is nearing it's useful life, I know without hesitation I will rely on OMS to work with myself and my assistant to select an appropriate replacement, and will continue to rely on OMS for years to come. read more

Office Machine Specialists - Office Equipment Near Me - Concord, California

I called due to my copier not working right, and Dave arrived at my place of business within a couple of hours. After 30 minutes, everything working great! The new machines out there are junk, I'm THRILLED to have my older, reliable, better built machine back up and running. Thanks Dave. Support local family businesses like OMS, not Amazon or Best Buy. read more

OMS has been helping my family with printers etc. for over 20 years! I highly recommend OMS for all your office machine needs. Their customer service is top-notch and I can count on them at all times to keep my business running smoothly. Dan Harrington On Track Learning Alamo and Lafayette CA read more

Had a problem with an older hp printer - it was back up and running in no time at all!!

Dave is professional, friendly and knows his machines! He came and trouble shot an error code I had on my HP Color Laser Jet Pro MFP M477fnw. He knew exactly what the problem was (the transfer belt), tried a software update to fix the issue before recommending a replacement of the transfer belt (not cheap, but I still had ink in the machine and replacement ink cartridges to replace). So I opted to repair vs purchase a new printer when the software update didn't solve the problem. Dave offered a transfer belt from another like machine, however since it had more use (had printed more pages than my current machine), I just opted to replace it. Dave ordered the part, came back less than a week later, installed it and now it works great! I will definitely use him again the next time I have any printer issues!! read more

Our Xerox copier had been down for several days and we couldn't get it going. We called, Dave came out the next morning and had it fixed within an hour. He was very professional and we couldn't have been happier! read more

I've been using an outside printing source for our 24x36 plotter prints for years. Should have bought a machine sooner, Dave at OMS provided us with an HP T1600 that has saved us so much friggin money I can't believe it. These guys will take care of you read more

Dave is very knowledgeable and helpful every time we ask for his service. We had a couple of problems with our printer and he can identify the problems right away. He always guaranteed his work. Highly recommended. read more

Dave at OMS is the best. Their shop helps you same day when you need it, are very responsive and go the extra mile. I ALWAYS recommend Dave and OMS for printer, copier matters to all my contacts. Don't waste time. Go to Dave and OMS. read more

I have referred Dave to multiple customers over the past almost 10 years and will continue to do the same - he is the type of referral who does what is promised (a rare quality nowadays indeed!) and makes you look good. OMS are specialists in business printing/copying tech and they are a pleasure to work with. These guys are knowledgeable, reliable and punctual. Can't ask for more! read more

If we could give more stars we would. Our Xerox machine shut down on us without warning due to a Waste Box being full. I won't bore you with the details but after calling many places for the part it was looking pretty grim. Even the contracted repair service we pay for couldn't help. I had called OMS first and they could not have been nicer. They did not have the part but offered, if they could, to come over and see what they could do. They called us back after I had just finished calling everyone in our area and beyond with no luck. Dave came to our office, the nicest guy in the world, cleaned out the Waste Box and even reset a feature on our copier that had been driving us crazy. Seriously, our copier is working so much better now, and he only charged us $45.00! If we were not tied to the company we have now, we would change to OMS in a minute. Thank you OMS for saving us! read more

I had Dave over to set our printer/copier/scanner over our job site. He did not leave until he made sure we had all our computers able to print scan and copy. We had some power issues since our temp power is not installed and we had to troubleshoot at our end taking upwards of 2 hours to make the installation because of power issues. He was patience courteous and took the time to show us how to add new users and install the printer drive to new users in their computer so they can print remotely and locally. I highly recommend the services of OMS, their customer service is unsurpassed as well as the dedication to make sure all is working before they leave. Thank you Dave read more

We have been so pleased with the fantastic service, awesome used printer and professionalism. Highly recommend- and we do a ton of printing and scanning! read more

I'd never heard of OMS and contacted them based on the Yelp reviews I read. I had an old Panasonic home fax/answering machine from 1998 that died after a brief power outage; no display or anything. I only wanted to bring it back to life to retrieve some VERY important saved messages from my deceased father that I hadn't backed up anywhere and then dispose of it. I stopped by without calling late in the day and caught Dave there. I knew this was probably a lost cause and not a piece of equipment he would normally work on or be interested in looking at. I couldn't have been more wrong!! He dropped what he was doing and spent over an hour with it; opening it up, checking fuses and for power across terminals on various boards, solder connections, pins, plugs, etc. He also spent time checking the internet for the possibility of getting a new/used power supply, the suspected problem, but with no luck. During all of this he seemed to enjoy the challenge and his attitude was great! Not having any luck as it sat there with no display when he put it all back together and plugged it in, I offered to pay for his time but he declined and I insisted. We spoke for awhile longer and I thanked him again for his time. When I went to unplug it and take it back home, it somehow had managed to come to life there at his shop and had a display! I quickly got out my phone and made a voice memo recording of my Dad's messages!! It made my day, month, year? I thought they were gone for good. I've never posted on Yelp and I would give Dave 6 stars if I could, great effort and attitude, especially for a walk in customer. I would highly recommend Dave and OMS!! read more

Office Machine Specialists has been providing responsive and reliable service to us for approximately 15 years. Dave is always available to give advice and help finding a solution; pricing is also very reasonable. I highly recommend OMS read more

I have been served by Dave Helms/OMS now for several years, and I am on my second Sharp copier/scanner/printer. Dave's team is amazing because they are always available, and priced fairly too. They have stood behind a few glitches in my new (refurbished) machine without hesitation. Even this week they came back on the same day, to catch a problem with the machine. This is an owner/operator company. They truly care about their service and products. read more

The OMS team is awesome! Dave, who usually comes out to do work for us is always willing to fit us in, no matter how busy his day has been. As a full service print shop, when one of our machines is down, it sets production behind, but Dave helps that delay to be minimal. Usually, he can quickly identify the problem and get it fixed just as quickly. We are always back into production within a day. If there is a problem that needs a new part, he will get it ordered and installed. If you have copiers/digital presses OMS is the place to call when there is a fault or error code. They figure it out and not only do they provide excellent service, but they are super nice too! Great customer service! read more