Poor response from manager James when our electric recliner motor stopped. Left me a wrong call back number so I called the store where he answered with a lame excuse. Then referred me to the manufacturer who was much more pleasant and told me something that fixed it. But also said if that hadn't worked he would have referred me back to my local store for motor repair/replacement. James did not seem interested in helping and didn't indicate he might have resources for me. He was unpleasant to talk with. For those prices and poor service I will not shop there again. read more

I visited a Relax the Back store 30 years ago, on the advice of a physical therapist. I had surgery on my lower back and needed support for sitting in my car and working at a desk. I bought a couple of back support items and they were great. Fast forward and my young adult daughter is having some back issues (possibly due to a long work commute), and I made an appointment for her at this store. You don't have to make an appointment but I knew she'd want some personalized recommendations. James, the store manager, assisted us. He was very helpful--knowledgeable about the products, listening closely to the issues and needs, and patient. He worked with my daughter for over 40 minutes, helping identify what she needed. Once the products had been trialed, he customized the fit on the possible solutions and then went to the car with us so my daughter could test them and n her car. There was no pressure put on her to purchase something. She did, however, and is hopeful that she will be in much less pain as a result. While she was being helped, I tested some mattresses. They carry some great options and I plan to return as soon as I'm ready to purchase one. read more

I just purchased a LifeForm 2390 Ultimate Executive High Back Office Chair. My old Back Saver chair died recently. After the funeral and the mourning period, it was on to the search for a high quality replacement. I did online research and found that the Back Saver company is gone and so LifeForm seems to be the only game in town now. I did a lot of research with the rep from LifeForm via email and phone calls but ultimately, you gotta sit in the chair to know for sure. So I went to the Relax The Back store. Kevin helped me with the purchase and he was able to show me the chairs and knew the product pretty well. There was another guy there who knew the things Kevin did not. There were multiple floor models and so I was able to really nail down the chair I wanted. That's important because LifeForm has A LOT of options. The store was clean and fresh and they had what I needed to make my decision. I only gave 4 stars because the store visit was not perfect. There were several broken chairs on the floor. They looked fine but their mechanisms had problems. Also, Kevin dropped the F-bomb on the phone, which is highly unprofessional. Otherwise, working with Relax The Back was as expected. Here is what I bought ... 2390 Ultimate Executive High Back Office Chair ($3,595.00): PREMIUM LEATHER TYPE: Harness Black NECK PILLOW: No Neck Pillow ARM PADS: Standard-Ergo M Pads - Stationary (Harness Black Leather) ( + $35.00 ) ARM SLEEVES: No Arm Sleeves SEAT TYPE: Deep Contour Seat ( + $229.00 ) MECHANISM: Standard KTSS+FTS CONTRAST STITCHING: No Contrast Stitching INSERT PANEL: No Insert Panel UPHOLSTERY PATTERN: No Upholstery Pattern CONTRAST PIPING: No Contrast Piping EMBROIDERY: No Embroidery THERMAGUARD: Standard - No Thermaguard GAS LIFT: Standard - 1.5in High Taper Gas Lift BASE: Venta Aluminum 5 Star Wheel Base ( + $175.00 ) CASTERS: Soft Wheel Casters ( + $55.00) SLIP COVER: Harness Black Leather ( + $129 ) $500 promotional discounts Final Price: $3,718.00 with free shipping! read more

Relax The Back - My new chair - Office Equipment Near Me - Walnut Creek, California

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I just relocated to CA. Movers broke my office chair. I found the chair I needed with the help of Miss Deena. She was professional, calm and knew everything about the chair I selected. I'll have the moving company go see her to purchase the item. Miss Deena was thorough, transparent and knowledgeable. read more

They have a good selection of office chairs and back support but everything is very expensive. I found a great office chair at a very reasonable price at Office Max . read more

I came in to this store to participate in the Elite Yelper event. I was the only person in the store and was greeted by James. He was very helpful and friendly as he let me try one of the very expensive massage chairs. I could not believe how incredible that chair felt compared to the massage chairs of years past. James told me about their mission (to relax the back, duh) and their many products within everyone's price range. He said they often have sales on their products, and one of the massage chairs is $1,000 off right now. They do pillow fittings and I believe he said they sell mattresses as well. If I had the money, I would be purchasing the top of the line massage chair, but until then I will be recommending their products to anyone with back or neck pain. read more

Does your back hurt? Do you spend a lot of time thinking about how your back hurts, trying to stretch it, massage it, crack it, foam roll it? Are you uncomfortable laying in bed, sitting in chairs? Sometimes you can eat right, exercise, do everything you are supposed to, try traditional medicine, chiropractors, acupuncture, cupping, meditation, you name it and the pain just comes back. You need products in your life that are designed to reduce your back pain and are proven to work. This is where Relax the Back comes in. It's a whole store that realizes there are a lot of people like us who just want products that can help us feel better when we use them. I had a "stressless" chair I bought about 20 years ago that was the best of its era, but not a perfect fit for me due to my long legs. At this point in my life, even that chair had become uncomfortable. I had reached my limit, and today was the day I decided to buy a new chair. I went to Relax the Back at 1152 Locust Street in Walnut Creek, CA. As soon as I entered the door, I was greeted by James the Manager of the store. I told him that I had weird proportions, and I was looking to sit in some chairs to try them out. James quickly began to show me chairs. He explained the features, colors, and options available. He listened to neck and back pain issues. We swapped exercise stories. He was patient, he helped me adjust the chairs to my size. At no point did he try to sell me anything in particular. He was just looking to help me find what worked for me. James's expertise, knowledge, personality, and demeanor are all exceptional. I had tried 0 gravity chairs before, but I had never tried the ones at Relax the Back. I can make up my mind very quickly and am very particular. I expected a chair to be a clear standout winner, and regardless of price, that would be my chair. Not the case. There were at least four different models of chairs, each with unique features, that were outstanding. They made me realize immediately that I had waited much too long in investigating new chairs. There are new chairs out there that are infinitely adjustable and will fit people with long legs now. I had suffered years in an outdated chair without knowing any better. My advice for anyone with back pain near the Bay Area is to go to Relax the Back in Walnut Creek, talk to James, and try out their products! Don't do what everyone does - start by looking at the prices. Look at prices after you've compared chairs and narrowed the list down or the price will bias your evaluations and cloud your judgment of what will help you the most. If you spend the next few years sitting in a chair that didn't quite fit, or one that wasn't quite the best, the dollars you saved won't make you feel any better. (But the more expensive chair that fit better might have.) James let me sit in all the chairs and take as long as I wanted. I spent about two hours just sitting in chairs, each one long enough to get a real feel of what it would be like to own it. I narrowed the choices down, then had my family join me, and they sat in chairs and provided feedback. It was really tough to pick out a single chair because for the first time in my life, several fit me like a glove. For me, the "PC420 Manual Classic Perfect Chair Zero Gravity Recliner" was the one that I was looking for. The chair fits my long legs as if it was designed specifically for me. I don't need to recline it fully to zero gravity, 3/4's is the perfect setting. My back stopped hurting when I was in that position. I didn't move. I sat there and had all my conversations with James soaking in every second of pain free sitting in the chair. My Wife worked with James to find the right colors for the chair, and the sale was made. I look forward to it being delivered soon and being able to relax for years without pain. (And if I picked the wrong one, I have 30 days to return it as long as it's in the original condition and I pay for delivery.) While I was there, I also tried out the massage chairs. I'd tried them years ago, and like everything else, the technology has advanced to a state where you will not believe what they are capable of doing. You have to try it to believe it! If we had more space in the house, I would have gotten one of those too. I tried the inversion table, also a new experience. I noticed they had mattresses, pillows, and other assorted items designed to ergonomically make our lives have less pain. Thanks to James at Relax the Back, I had a great day today, and am looking forward to my new chair and the relief it will bring me. Thank you! read more

I recently purchased my second "Life Form" chair from the Walnut Creek store. I had such a great experience working with Kevin Erlich. I requested information online and Kevin followed up promptly and helped me through the process over the phone and via email. I love my new office chair! read more

Relax The Back - life form grand office chair with coreflex split seat - Office Equipment Near Me - Walnut Creek, California

Love this place... very helpful people I am great selection of offerings wonderful service no high pressure sales make sure to check this place out if you want to feel better my back loves it read more

Purchased and just received 2 X-chairs 3.0- not only so comfy, but beautiful and size is perfect for our smaller room. We were told it would take 10-12 weeks for delivery, but only took 3- Kevin Ehrlich in Walnut Creek was a super facilitator, with truck delivery even faster than esimated- day after phone call about arrival! My back and hip are already feeling better! P. Bird read more

Great products that can't be found any where else. The staff are very knowledgeable and make sure you try out all products before buying the one just right for you. read more

Clean store friendly service in downtown WC. Picked up neck support and expensive pillow for the missus. Unfortunately she doesn't like pillow and we are stuck with it as no returns on pillows. read more

We visited last weekend on Saturday. Kevin spent a better part of an hour assisting us understand our options in zero gravity chairs. Once teaching us how to operate each selection we enjoyed trying all choices and all options on each chair He laid back, assisted others and returned his attention to us as needed. On Monday I returned to further tryout choices and again had assistance from Kevin. No pressure and promptly prepared the paperwork. This chair arrived on Friday. Set up in less than an hour. All my questions on disassembly answered before they exited. In the last 24 hours I have used the chair for TV watching and for simply relaxing. This is the write up provided "The Hale AirComfort Zero Gravity Recliner is the ultimate in relaxation. Improve circulation and increase your range of motion from the stretching, air massage and lumbar heat in this remote-controlled recliner with memory foam. Put your muscles at ease with a stretch program while Zero Gravity releases joint tension. " I was planning a visit to a chiropractor. After a total of 4 hours in this chair I feel well enough, no need to call the Chiropractor. read more

Super helpful staff who went through all the fine details in helping us select a mattress and office chair. They let us take our time making our choices without rushing us or giving us the heavy sales pitch. Will update review once we receive our products. read more

We stopped into this store to purchase an adjustable mattress, pillows and an ergonomic recliner to help with ongoing back issues, and to prepare for upcoming shoulder surgery. Kevin Erlich helped us and it's not very often when one has the pleasure to deal with an informative as well as no-pressure salesperson. He provided all of the pros and cons of the various choices of mattresses and recliners to insure that we made the correct decisions for our particular needs. Additionally Kevin stayed on top of the order since there was a small window between our purchase and our need for quick delivery. I highly recommend this store and Kevin in particular. read more

Amazing it was a great experience I liked it a lot very nice staff and great chairs. Lovely store

I am very impressed to know that Walnut Creek has an amazing store like Relax The Back conveniently located at downtown center. What an array of amazing products to help maximize everyone's health and well-being. Their selection goes from personal massage items to office supplies, bar stools, recliners, sofas and beds. On top of that, they have a more than friendly and knowledgeable working staff like Kevin and James who are there to help everyone find precisely what their need in their lives to improve their health. I do recommend everyone to stop by and take a look at their vast and diverse inventory, there will always be something that you could find and use for yourself to improve your life! Relax The Back thanks for being there for us! read more

We had a great shopping experience at this shop. We were looking for a practical solution to the too low height of the passenger seat on our new Honda Civic. Someone on a website forum addressing this very same issue recommended the Executive Wedge Seat Cushion, also known as Travel Lite Wedge Seat Cushion as the solution. We called and spoke to Kevin, who was very helpful and answered all my questions. We drove over that week and he allowed us to try out the store display cushions in our car. Very happy with his transaction. read more

When I bought a chair last year the salesman was helpful. Yesterday I went in to ask about cleaning materials. As soon as it became evident I wasn't in the market for a chair, the same salesman could hardly be bothered with us. He did name a cleaning product for us but with less than zero enthusiasm. We were disappointed to say the least. read more

Got a new pillow for my neck and back problems hopefully all will be better soon. Then I splurged for the one between my knees as well - back wellness I am ready for you!! The people were nice and they have the coolest chairs from oh so sleek office chairs to comfy recliners to the oh so helpful recliners that stand you up - very nice !!! Great store we will return!! read more

About 15 seconds at most after walking in I was greeted and helped. Wow! Of course this place is pretty expensive so they should keep up the customer service. I was looking for a better pillow to help with my sleeping and also ended up with a back support device for my car. For both I ended up trying a few items and bribing them back until I got something that worked. Each time someone helped me evaluate their options. For the pillow they brought out sample pillows and I laid on the bed. After picking the one that worked the best they gave me a loaner to take home. If you don't bring the loaner back you pay for it, which is fair enough. I went through three pillows before deciding on my pillow. For the back support they have a mocked up car seat which was nice, but ultimately unhelpful. Your own car seat, and more importantly where your head is in the car & your view are very important and you can't test it inside. I ended up trying two car seat supports. The first had a back and seat which raised me up too much and felt unsafe. The second was a back support only which has worked pretty well. As an aside, someone told me much much later you can do a ghetto back support by wrapping up a towel and placing it over the back of your seat. Overall, these types of things are expensive. I'd much rather try something out at no risk and be able to return it than buy something on-line. read more

Was having issues with neck discomfort and my doctor suggested visiting this chain of stores. I did some research online and read reviews and went in to test out support pillows. They were very knowledgable and offered me a range of options, one of which felt best. Next, I was offered the chance to demo the pillow for a few nights at home at no risk. What a great idea! After two nights testing, I was sold, went back and purchased the gel + foam pillow. The service was excellent. Would go back anytime I need some more items to assist with back/neck health. Thanks, James! read more

No pressure sales service from representative, John, at this location. Reasonable sale prices at a retail store after doing some research online. As for massage chairs, they have 4-5 models to select from. Be warned, they are pricey if you're not at the high income bracket or retired. Shoot, I've bought cars for those prices. = ) We went in just to check out a good massage chair and see how it feels, and wow do they feel great! read more

I purchased an item here for someone else & was warned repeatedly that it couldn't be returned. Of course I was not planning to return it as it was something necessary per doctor's instructions. Yet this guy kept saying it over & over and even went so far to tell me that if I did return it "I will check it". So insulting and rude. Is this how he treats all women or was I just the lucky one? Will never patronize this store again. The product worked as we expected. read more

I was looking for a high-end reading chair to reduce my back pain. My friend had purchased a tempurpedic mattress and an office chair from here and said it was a good experience. James was informative, friendly, and patient as I tried all of the chairs. I wound up with possibly the best reading chair I have ever sat in and James' input was very useful in making that decision. The owner even gave me a call to follow up on details and make sure they had the order right. Delivery was prompt and the chair was setup for me in my home. It's perhaps the best customer service experience I've had in a decade. I'm glad my friend told me about them. I'll be back for a standing desk. read more

We recently purchased a chair at the Walnut Creek store. The sales staff are very knowledgeable and polite. The customer service and follow up and on time delivery were appreciated. read more

Overpriced with not so good service. My significant other bought one of the hugely overpriced chairs that reclines. He didn't have it 6 months and the "leather " began peeling off. Not high quality at all. He has kept it covered since he bought it and its almost bald now. The leather is less than paper thin. I don't think they stand behind their products at all. read more

I am writing this review because I am a true believer and I stand by Relax the Back products. I work hard for my money but I made two wise investments in the last 10 years: One was a tempurpedic mattress and the other one was a Inada Massage Chair. Spent over 10k in the store in a 10 year life spam. Off course I use the store payment plan, because of the high costs. But no complains only gratitude. Now, I am up to a new challenge: Getting a High Executive Chair, because I need it bad. I sat and tested all chair possible, even gaming chairs. But no chair is close to the quality of the relax the back chairs. Many people invest their play money in guns, cars, eating out, traveling, jewelery..... I spoil myself with things that will benefit my health. Because I need it. I am a Retired Marine with a high disability, some days my back and neck pains are scrutiating, driving me crazy and taking my will to produce to my potential and knowledge. Today during my visit at the relax the store in Invine, I met store manager Frankie Hockaday. She is a nice human being, very professional and a true believer on the Relax The Back products. She greeted me in less than 5 seconds, and took her time to measure me and my sitting postures to the proper chair. She explained to me to the minimum details every option possible. Frankie you made my day, you restored my faith and brought to me the possibility of getting an excelent product. I know that this investment will make me more productive. You took your time to educate me and correct my errors at my working station. I will go back work my finances and really, really order my chair. Thank You Frankie. God Bless you and your family. Relax The Back, this lady is a go getter and a loyal employee. You guys should be proud on having her in your company. Sincerely, Fabio M. US Marine Corps Retired read more

I am a physician and spend a substantial amount of my day ( way more than I would like) charting from my home office. I was in need of a comfortable office chair that would relieve the pressure and strain on my neck and Lower back. I decided to invest in an executive chair from relax the back in Walnut Creek. I worked closely with the manager of the store, James Rodriguez, who literally spent a day with me, reviewing the various options available to design a custom home office chair That would be both super-comfortable and aesthetically pleasing. I picked up my chair yesterday and it was more beautiful and more comfortable than I imagined it would be. working with James was a great experience as he was very adept at his job. He was Professional, extremely knowledgeable about the product, patient, and he worked with me diligently to create my dream office chair. He answered all of my questions, addressed my concerns and then he periodically sent me postcards and emails to update me on the status of my order. I am very Happy with my investment and I highly recommend Walnut Creek- relax the back if you too are in desperate need for a lifelong office chair that relieves the strain on the Back and allows one to work comfortably at the computer for an extended period of time! read more

Where do I start? This place is BEYOND AMAZING! First of all, the customer service there is awesome! James has helped me every Tuesday for the past 3 weeks! Next, they have this "loaner program" They let you try the pillows in the store and if you find one you like you can take it home for a few days and try it at home with NO OBLIGATION to buy. That is such a great thing to offer people. I have been suffering with horrible neck and shoulder pain for months and this program let me try 2 different pillows before I found the one I love! I wake up every morning with no pain and a smile on my face knowing that places like this exist! This business put me, the consumer, first by offering this program and I will go there again. I HIGHLY recommend Relax the Back to every person who will listen. read more

My husband purchased a chair cushion for me for Christmas for my back and it was not the right fit for me. we don't live near Walnut Creek so we hadn't had a chance to return it and then Covid hit our house and that delayed us further. We were on day 32 of a 30 day return policy so I called and spoke to Kevin and he said we could bring it back. We drove to WC (70 mile roundtrip for us) and he wouldn't take it back. He accused us of using it because there was a cat hair on it. We have a cat, I took it out of the package and put it on the chair to try it, so yes I can see how a cat hair got on. I immediately put it back in after trying it bc I knew right away that I didn't like it. He then accuses us of taking the slipcover off which we did not do and why would we. All in all it was out of the package for maybe 15 minutes. I will never shop at this store again. I wasted my gas and time coming here which I wouldn't have done if Kevin hadn't told me he'd return it. This is why I called first. It's also very unprofessional to call your customers liars. read more

While what they supply is pricey, the knowledgeable staff and customer service make the product worth it. They understand their products and back health very well. They are extremely helpful. If you have issues with your back, they have the equipment and ideas to help you deal with your back issues and improve your quality of life. read more

A terrific place to shop for those of us with back or neck problems! I've bought many many things here. The staff is knowledgeable and the store has a terrific selection. I particularly like the pillows and bed wedges. It's a bit of a drive from my house to the store, but well worth it. They are the go-to place if you are dealing with an injury or medical issue and need some extra help to live comfortably. I have a friend who was distraught because the driver's seat on her new car was hurting her back and neck. I recommended that she go to Relax the Back. The salesman went out and evaluated her car seat and found pillows that now make her new car very comfortable. She's thrilled! I'm grateful that they are around since many back stores have closed. read more

I have a very bad back and have made 2 purchases from this store that have made my life a lot easier. A Human Touch zero gravity recliner, and a Tempurpedic adjustable bed. While they are pricey, they are very much worth the cost. ALSO, to put my impression of this store over the top, my recliner was having problems (almost 3 years later!) and they were so helpful helping me get parts and get service. AMAZING service, and AMAZING for the back! read more

Purchased office furniture and a home chair from this franchised location in Walnut Creek. Everything went perfectly, quick delivery and set up. I've bought other small odds and ends since and experienced the same great service. The owner and the store staff are energetic and ready for your business. If you only have one back and no spares around the house, spend the money to take care of it here. A microdisctomy runs $60k at John Muir. read more

I visited this store to inquire about support to add in my automobile to minimize back pain after sitting in the driver's seat. I received exceptional customer service from Joaquin at this Walnut Creek location. We chatted about my issue and Joaquin inquired about my car's make and model. After learning the answer he told me that he believed he could assist in showing me how to adjust options in the driver seat area to make it more comfortable. We went to my car and he did just that--helped me adjust the driver seat options, lumbar, distance of seat to the pedals, steering column distance and height, etc. to make it more comfortable. Then he had me save them in all three memory positions, just in case someone erases one :-). Now after I get out of my car I don't experience that excruciating pain from having inadequate driver seat settings. God bless you Joaquin for going above and beyond the call of duty in your job at Relax The Back! read more

My relationship with this Relax the Back store goes back more than a decade. I have just returned from purchasing my latest 'Perfect Chair' by Human Touch. This is my third 'Perfect Chair' and as someone with chronic back pain, I could spend time singing the praises of the chair and its effectiveness, but this review is about Relax the Back. The previous manager, Jerry, was the consummate businessman as he always was pleasant and helpful to deal with, and in particular when things go bad. Early versions of the 'Perfect Chair' were somewhat less than that somewhat gaudy name implied. There were design flaws (that have since been corrected) that caused me to seek repairs. Jerry's response was extraordinary as he provided a loaner and saw to it that the chair was made right. As I had come to depend heavily on the chair for relief from my back pain, Jerry's immediate and complete attention to the problem saved the day. I have purchased the odd task chair and other accessories over the years and the quality was always high and the cost reasonable. My salesman today was relatively new, and, to his credit, he did not try to snow me. I was one of those somewhat unique customers that knew far more about this product than practically anyone, so he spent his time expounding on the 'new' features of this upgraded version. In particular, the addition of a 'memory foam' option hit upon one of the very rare shortcomings (somewhat lean padding) of the earlier models. This chair may now very well be 'perfect'. I met the new owner today (his name escapes me) and he tells me Jerry still has a shift or two on the weekends. This new fellow seems cut from the same cloth, that is, customer oriented, friendly, knowledgeable; service and products that are the best available for those of us that suffer from painful backs. I was skeptical about these chairs going in some 10+ years ago, but found, more than a decade later, I literally cannot live (comfortably) without them. read more

As my back store in Berkeley closed, I called Relax The Back for service. James was so gracious and helpful. When I lost the plug for my exercise ball and called inquiring, he offered to mail one to me at no charge... so I would not have to drive to Walnut Creek to pick one up. Thank you James for your great customer service. read more

I was looking for a new pillow because my neck always hurt in the mornings. I went to a few other stores before going to "Relax the Back" store, but none of them had such a great service. I arrived at "Relax the Back" store after the store closed, but they still let me in and took their time to show me different pillows. I tried them and could borrow two to test them at home for a few days. The pillow I decided to buy was cheaper than in discount chain stores I looked before. I also got a free pillow case on top of that. A week later I got a postcard from the store thanking me for shopping at their store. This is the best customer service I've ever experienced! I can highly recommend the "Relax the Back" store. You definitely get a lot for your money and you still save! read more

review for James: My company purchased a pricey office chair for me after some extensive neck and shoulder issues (almost 2 years ago). One of the wheels recently broke off so I called to ask about a warranty. I spoke with James - excellent customer service. We arranged a time that he would pop over to fix the wheel (I work right across the street from the shop, so it was perfect). Our agreed upon time slot didnt work out, but I learned from coworkers that he popped over and fixed it while i was at lunch. I called the shop to thank him and learned that it was his DAY OFF! I couldn't BELIEVE that he took the time, on his day off, to swing by and do that (I'm sad to say that I would not have done that haha). Anyways, always appreciative of good service and believe it warrants acknowledgement! read more