I tried to make a purchase online with their Black Friday deal but the site was giving major issues when it came to processing the payment. Of course the Lovesac call center was already closed as well, so I thought to call this store branch instead. Temoni was kind & helpful enough to help resolve the issue for me on her end and put the order in. Thank you so much! read more

Just purchased in-store this weekend! Nina was super helpful. She was the only one working and did a great job helping everyone out. She spent plenty of time with us going over all of our questions and had great suggestions for us. Never felt pressured or trying to be oversold. We can't wait to receive our new sectional! read more

Took over the two month mark to receive furniture. When we received the furniture, it was left out close to the sidewalk. FedEx never ring the doorbell. Had to log in 12 boxes. Was missing one box so we couldn't complete the furniture until it arrived. Was missing covers that we ordered. read more

Amazing in store service. Very happy with the staff and how they explain the product and best options.

Had the best experience working with Rio last night when purchasing seat covers. She's full of knowledge but also was friendly and customer centric and offered great tips on how to care for them. Hoping to work with her again in the future as we continue to expand our lovesac collection. read more

Go Talk to Mason ! He is trustworthy and reliable. I went in with some research from their website. All of their lovesac can be purchased online. However, if you want specific order. I recommend go talk an associate. Plus it's better to sit or feel it yourself. It sounds easy as buying building blocks but when it comes to big purchases. It's better to talk to Mason so you know what exactly you bought. read more

Went into Lovesac hoping we could purchase new couches. We go into the store and the two associates there did not want to help at all. Finally one of them took the initiative to talk to us and ask what we were shopping for. By the way he was very unprofessional and had a dental floss pick in his mouth the entire time he was "helping us". We wanted to see what layout would best fit our living space and he almost seemed annoyed of us asking questions and helping us. We went back and forth a couple times and he finally said "I have to use the restroom but will be back before you guys leave" and asked his other colleague to help. The second colleague was nice but still very disappointed with how we were helped initially. The initial guy that said would come back after his bathroom break never came back, made it seem like he did this to avoid helping us. Very bad customer service, not helpful at all and very unprofessional. Seriously Lovesac, hire people that like people and are willing to help them. Now, I have to drive about an hour out to a second Lovesac location just to try and seek better service. read more

I love that these folks don't work on commission. Big thank you to Christian who provided us with all the information we needed to get the best pricing possible on our dream couch. read more

I'm saddened to see reviews are about the product and not the service from this store. I own a ton of Lovesac products...it's not for some, but I personally love the versatility and ability to clean my items. The other complaints are a little petty. That said, I wanted to get a new cover and called this location for help. Gianni helped me both on the phone and in person. She checked all the boxes being thorough and helpful in describing to me my options. When needing to see my item in person, she squeezed me in between appointments (since I knew I didn't need tons of time), have great advice on parking l, and had samples ready for me along with a note. She was incredibly efficient while managing a store while in Covid times and was always cheerful and helpful. I hope she gets recognized for going what I consider to be above and beyond considering the circumstances while also succeeding in a sale. read more

We stopped in the store today (Sunday afternoon). There were 3 employees working. None of them bothered to look up at us. That's fine. We were checking out one of the love sac's they had in the store. When we asked for help because we had a couple questions they looked at us confused. Finally, one guy picked up an ipad and was trying to find the information. The 2 girls couldn't be bothered. We were seriously looking into buying a love sac but after the indifference from the staff, we had no interest from buying from them. I can get better service looking up information online myself. It's a shame. I don't see Lovesac staying open in that location for long with that kind of staff. read more

Nothing wrong with the product per say but to speak to a customer service representative to cancel or check on an order is ridiculously slow. Plan to be on hold at least 20 minutes before anyone answers and while you are on hold about every 30 seconds you will have to hear "did you know you can text with us instead, press one to text with us, otherwise stay on the line and we will get you to next available agent". But even if you do hit 1 you will still be left on red for the same amount of time. read more

Just ordered a pillow sac while at the store. Very good service from Mone't. If thinking bout ordering a sac or a couch I would visit the store. Great visuals and fabric samples. Updated. Cover has a 10 week back order. Call Lovesac customer service on hold for 30 mins. To be told they can't cancel my order or change it. I have to contact the actual store. I call the store (925) 393-0666 it doesn't work automated system can't take my call? Very frustrated. read more

Lovesac - Prices for Sactionals - Furniture Stores Near Me - Walnut Creek, California

Excellent service. Went In person and even made calls. Was so indecisive and needed time so I went home and would call to see options and quotes. Picked up the phone throughout and showed me layouts even by phone. Great job to Ester for awesome customer service! read more

We finally did it! We bought our first Loveactional (x2...OMG!!) - one for the family room and a small one for the hubby's home office. Sales rep ,Allyssa D. was sooooo helpful and patient. She explained all the configurations and even went searching in the stockroom for a match to a pillow cover I found! You rock, Alyssa!! We went with the tonal gray because it was the only 2 tone pattern, as well as charcoal gray velvet for the office sectional. Looking forward to enjoying our new Lovesac Sactionals! Cheers! read more

It is now two years from the time we bought two Sactionals from LoveSac in Walnut Creek for our new sunroom. They went together easily, are super comfortable (we got the down alternative filling), and the fabric has not faded at all in the direct sunlight it gets all day (we got a chenille-like fabric). We have one that converts easily into a slightly larger than a full-size bed with the addition of two ottomans, so we use it as a guest bed (with a Dormeo topper on top, otherwise you can feel where the cushions meet when you sleep on it). No buyer's remorse! I am hard to please, and this was a purchase well worth the money. read more

I spent a fortune on this sofa and while it is comfortable and the fabric is really nice, the seat back cushions are all wrong for the couch. I was sent ONE standard pillow and 6 really long pillows which is strange since only only two of the long pillows fit my couch next to the ONE standard.. makes the entire look of the sofa look awful and I have a huge stack of long pillow extras that I can't even use. I tried to get this remedied in the Walnut Creek store where I bought it and at corporate and they both said, too bad! They aren't fixing the problem. I cannot recommend this brand. Not worth so much money when the couch is SO OFF and they don't care. read more

This review is for the Walnut Creek site employees. I had my heart set on a Lovesac and finally went into the store to see if it's everything I had hoped and dreamed. I did my research and had a game plan. The display is exactly what I wanted 6 seats, 8 sides. I confirmed with the sales associate that if i did this exact same setup that I would NOT need a deep side. "Correct, no deep side"...and here I am with a giant couch that I'm not completely in love with. Please research and double check! read more

My boyfriend and I briefly stopped by in between scheduled appointments and they allowed us to look around and ask questions. Staff then scheduled us an appointment the following weekend. We met with Alyssa and she was extremely knowledgeable about the products. We were hesitate on purchasing but she was super persuasive and answered all 500 of our questions. She showed us all the different sectional options which would fit our space and helped us decide on which sectionals would suite us best. At the end we ended up purchasing a sectional and we couldn't be more satisfied. Thanks Alyssa! read more

Great concept and execution. We've had our couch for just a week, but we love it already. It was easy to configure and to adjust to the space. Can't wait to get more covers, too, for variety! read more

Disable people and seniors be very careful when ordering a sectional or anything from this company. I purchased a sectional from Lovesac Walnut Creek,and explain I had doctor's appointments and treatments.I was told that my sectional would come in 2 to 3 weeks. I was contacted by Amanda(sale women) with very short notice,a few boxes will be arriving on Friday. I then again explained. I have treatment and I need more notice in the future, Amanda told me she was going to be off, her manager would call me if they see anything was going to be deliver, when she looked up the tracking number, she didn't see anything. I also looked up the tracking number and didn't see anything.I went out on Saturday and came home and budget dropped the boxes off on the street, my neighbor then helped me lift these heavy boxes.I called Walnut Creek and their main 800 number, and basically they don't care about disabled people, my dollars don't matter, and they can care less about my inconvenience and stress that they put me through. I feel like my dream couch turned into a dream nightmare very disappointed in the company.Buyer beware!! I give it a one star because Amanda was very nice. read more

I purchased a couch, delivery and product are fine. A sale started 3 days after my purchase and I called for a credit adjustment. This process has taken six weeks and I still do not have a credit. I phoned the store two times and was told a "ticket"was created and I should be getting my credit soon. I then asked for the District Managers number and was given the customer service number. I stayed on hold for over 38 minutes all the time hearing how they are spreading the LOVE. I have requested a call back from the district manager, David Moss. Of course I can not find any phone numbers for upper management or corporate offices. This is an innovative company with antiquated customer service. It really leaves it staff at a disadvantage for helping their customers. Very disappointed, be cautious when the people working for this company are not available to talk with their customers. read more

Although I didn't stop inside the store, we were helped over the phone for the purchase of our new couch. Gianna was EXTREMELY helpful, sweet and accommodating. And though we have yet to receive the couch, we were so pleased with the customer service and highly recommend this location!! Thanks again Gianna! read more

We arrived maybe 5 minutes before shift change. Once Alyssa came in, she really took the time to listen to what we needed and wanted. She spent almost 2 hours with us, answering all of our questions, it seemed like she had worked there for years. She took the time to show us the configurations we could make with the pieces we purchased on the couch displayed in the store. She was very patient and made us feel super comfortable. It really felt like she was very happy to help us and smiling under that mask the entire time she was helping us. Alyssa was amazing and is very knowledgeable about the lovesac products. The service Alyssa provided was excellent and she provided us with all the information we needed to ensure we were happy with our purchase, which we are! read more

Showroom is beautiful and so are products. Lifetime warranty is incredible. The showroom manager Annelissa helped us out to pick the perfect Sactional. Wonderful service and highly recommended products for life. read more