On the whole most of Terra Outdoor Living's designs lean heavily towards woven, aluminum, and…read morereclaimed plastic and carry a deep resort vibe. The service was helpful if not a bit overly helpful, however the few classic-feeling teak pieces they had needed to be sealed before use and that was a deal breaker for me. Not only did I not want to deal with the smell or the chemicals myself, but I also did not want to deal with discoloration on a $700+ item after I chose not to seal it. If it had been $200, I probably would have just taken the risk, but not at that price tag. Due to my environmental allergies and after discovering Greenguard Gold furniture I just haven't been willing to take a gamble on plastic or difficult to rinse off cords and weaving and unfortunately that was mainly what they had in the showroom. So all that being said, tldr Terra Outdoor Living has a very specific vision most of their items fall into and I'm sadly just not the target customer for it.

After reading about Terra having a sale, we wandered down to their Walnut Creek location and found…read morejust what we had been looking for to add onto our existing furniture. I couldn't love my new loungers more. They are high quality and so comfortable.

My fiancé and I went to Scandinavian designs looking for a cocktail table . We were inside the…read moreshowroom floor at least 3 minutes and was immediately approached by a Sales clerk By the name of Jeff! Jeff was so friendly ,attentive and knowledgeable and listened to our needs . As we continued to look around sales associates male and female continued to offer assistance and well as smiles . Jeff made sure our needs and questions were met. Well my fiancé left out Happy with the cocktail table of his desire , and there designs are different and very tasteful ..He did find another oversized chair he fell in looove with , perhaps that will be NEXT time we decide to visit in which will be soon we can can take that chair home with us ! Thanks again Jeff !you made our evening I let my family and friends know of our experience .

Quality furniture, European designs. Very nice showroom with lots of great options, the staff is…read moresuper attentive. Special thanks to Jeff for all his help during our shopping experience.

So disappointed. My husband and I have wanted to shop here and tried to go on 2 separate days. Once…read moreon Saturday and once on Sunday. Both times they were closed. On Sunday we arrived at 11:30am and the doors had an external lock on and no signs of life inside. The second time we went on Saturday at 12pm. There was an unhelpful sign about being gone for a 30 min lunch. Who knows when the 30 mins would be over since they left no time. Absolutely NO WHERE on their website does it mention lunch closure or Sunday closure. Such bad marketing. Also who closes a store for lunch on a weekend when that's prime customer time.. I don't think we'll try a 3rd time.

I bought a tatami bed with solid headboard, directly at this shop in person at the end of August…read more The staff was welcoming and friendly. At the time of purchase I was given a 4-6 week delivery lead time. ~4 weeks later (mid-Oct) I received a call saying the delivery was ready for later that week, but then a day before the actual delivery date I was suddenly told my delivery was still a month out. So over 2 months pass (beg-Nov) and I FINALLY receive my delivery. The delivery staff were pretty rough with the materials, and chipped the bottom right corner of the bed frame. There's also a missing slat, of which the Futon shop is meaning to follow-up, but the store staff now keep deferring me to the delivery drivers, which I feel is irresponsible as it removes them from the equation. Overall I dont think I recommend this place as they don't seem to care about their customers once the sale is done.

Robert and Brian 2 stars of the 5 though each deserve 10 on their own…read more I've been dealing with back and shoulder issues due to a mattress that needs to be replaced, we've been looking and researching mattresses and we're in the area so we walked in, the best decision we made. We were greeted but 2 welcoming guys who know their stuff, as soon as my hubby told them my issues recommendations were made but without that added pressure of buying. They let me try out all the options without feeling rushed. They have a ton of options each different from the next because everyone's needs and likes are different. We landed on one we both liked and we felt not only good about the value and price but more importantly that we bought from a reputable long standing establishment in the area. The have different mattresses for different needs and price points and no pressure to buy just 2 gentleman who want you to get a restful sleep! They even offered water (it was hot out) and had some snacks too. Thanks again guys for a pleasant experience!!!

Mancini sleep world is the absolute best !!!! Bought a tempur-pedic mattress and could not be…read morehappier with the customer service. The manager Brian went out of his way to make sure everything was perfect. I will never buy a mattress anywhere else In the future. If I could give 10 stars I would.

Ashlee the sales woman did a great job in leading me to the product I needed and giving me the…read moreprice I desired. She is good at what she does and therefore, I have to say it was the simplest shopping I ever did. I usually spend days or even weeks trying to buy a piece of furniture or such and this was a 'in an out' experience. I highly suggest Lazy Boy and ask for Ashlee! David

DO NOT visit this store if you value your self-respect…read more My wife and I visited the La-Z-Boy showroom in Pleasant Hill intending to purchase a rocking recliner. She was pregnant, and we came in genuinely excited to find something comfortable for her during pregnancy and after delivery. While I was trying a recliner, an associate walked by and made a sarcastic and humiliating remark implying that I was there simply to relax rather than make a purchase. The comment was completely unnecessary, disrespectful, and insulting. To make matters worse, we spent a significant amount of time in the showroom while associates helped other customers, yet no one made any effort to assist us until I approached them myself. When my wife learned what had happened, she was deeply upset, and we left without purchasing anything. We walked into the store as serious buyers and walked out feeling judged, humiliated, and unwelcome. The way the complaint was handled afterward was even worse. I escalated the matter through the proper channels and contacted store management, regional leadership, customer support, and La-Z-Boy corporate executives. I received repeated statements that the complaint was being taken seriously and that someone would contact me. Those statements turned out to be empty promises. Weeks passed without a single meaningful outreach, explanation, apology, or effort to resolve the matter. I had to keep following up just to receive another vague assurance, followed by more silence. The store management failed to take ownership. Regional leadership failed to follow through. Corporate leadership ultimately distanced itself from the situation by pointing out that the showroom was independently operated--even though the store carries the La-Z-Boy name and exclusively sells La-Z-Boy products. That excuse is unacceptable. A company cannot proudly place its name on a showroom when making sales and then pretend the treatment of customers inside that showroom is someone else's problem when a serious complaint is raised. What happened in the store was insulting. The complete lack of accountability afterward was disgraceful. Based on my experience, La-Z-Boy showed more interest in delaying, deflecting, and passing responsibility than in addressing how a customer was treated. Their response sent a very clear message: once they lose your business, they do not care how disrespected or unwelcome you were made to feel. We entered this showroom with respect for the La-Z-Boy brand. We left without a recliner and without any respect for how this business treats customers or handles legitimate complaints. Update: The business publicly responded on Yelp offering asking me for my contact details to investigate further. However, this incident had already been escalated through La-Z-Boy's executive leadership, the local store, and the regional president over several weeks before I posted this review. They already had my name, email, the date of the incident, and the complete history of my complaint. Despite repeated assurances that someone would contact me, no meaningful follow-up or resolution ever occurred. That is why I ultimately felt it was necessary to share my experience publicly.

I purchased a mattress from this company at another location years ago. I was surprised they still…read morehad me in the system. You can shop around and try different mattresses before buying. I bought my last mattress during Covid and didn't try before and that was a mistake. Just make sure you go in explaining what you want and they can suggest the best option for back, side, stomach sleeping or any other condition. Eduardo was helpful and processed everything efficiently. They have sales on most holidays, so that's the best time to buy. If you're tired of an old mattress, pain in the back or neck than this is a good place to go. They do easy delivery and setup.

Had to go to the Apple Store Genius Bar today. And we ONLY go to the one in Walnut Creek. One of…read morethe few locations that actually have good service and know what they are doing. Quality/Quantity - Got my daughter a new bed and a mobile base. She actually was going to settle for the $500 promotion, see pictures. But after trying, the mattress only came in medium soft and she is a firm bed sleeper. So I splurged and got her the one that I know she would like better. The extra $150 to $400 for 10 years of sleeping is worth it. My original budget for her was in the $800 range (I never told her). She tried to save me $$, so sweet. Atmosphere - Two floors, can't tell from the outside. Decent selection. But this is my 3rd location I visite within the last 3 days, not including their competitors. See all other Yelp reviews in Alameda, San Leandro, etc. Oh, and don't forget my Reno Yelp Review! Service - Keo was very professional, accommodating, and patient. She even hesitantly let me help her pull out different mattresses for my daughter to try. "Hidden" parking lot in the back which I should have parked there. Had to move my car because we exceeded the 3 hour free parking in the nearby garages. Once we narrowed it down to 3 options that my daughter was interested in, I told her to think it over while we had our Apple appointment, lunch, etc. (See other reviews). She settled on the $500 bundle, but I already knew that I was going to get the one she liked best and found most comfortable. This is a minimum 10 year investment! Can't put a price on your back. Price - $900. Owner Comment - Congrats on your 90+ years of success with 2,400 locations and counting.

I had an excellent experience with Kathy (aka KC) at the Calico location in Pleasant Hill. Many…read moreyears ago we purchased Hunter Douglas plantation shutters from Home Depot. We love the shutters, but a few pieces had broken off and one plastic rear tilt bar was missing completely. I contacted Hunter Douglas directly, and although they were able to replace the connectors, they were unable to help me find a replacement rear tilt bar. I went to Home Depot only to get the runaround from several people. I then contacted Calico since they are authorized dealers of Hunter Douglas shutters and although Kathy was surprised by my request initially, she took the time to investigate and got back to me as promised to inform me that the rear tilt bar had been ordered. It is so rare to receive the type of customer service I received from Kathy. She was helpful and knowledgeable and did exactly what she told me she was going to do! I'm so impressed & my beautiful Hunter Douglas plantation shutters are like new again! Thanks Kathy!

We went to Calico to purchase some upholstery fabric as we were going to recover some worn out…read moredining room chairs. We had great assistance from Amy, who walked us through options and recommendations. She let us take home some samples to see how things looked next to the furniture and in the room/lighting. Super accommodating and friendly. Even extended us a discount (when it was supposed to have ended the day before).

Any fans of consignment centers here on yelp then this place if for you. There used to be a…read moreTUESDAY MORNING next door to this center but that had been long since shut down and closed. This center has lots of furniture sofas movies type recliners lamps chairs , pictures paintings, house decorations, gaming chairs which all are in great and superb condition . I was really surprised thinking this place would be a waste of time .Nothing is dusty broken or way too old. This has been hit by smash and grab a couple of times recently. This is why they have the jewelry locked up and have more locked security sensors on high value items . Only thing is I didn't see any real deals like a big price cut . If buying used and saving money is your thing then visit this place .

Pros: there is always something new and prices are definitely better than new. We have found good…read morepieces. Cons: consigning is a mixed bag. We have been able to consign a number of items but how the process goes seems to depend on who's on the floor that day. Once, we had to convince the staff to essentially take back something we purchased there that ended up not working for us. Sold in less than 2 weeks. We've had staff tell us our item was the wrong color only to find a similar item - same color. The favorite comment is "tired" but we have found things on the floor that were dirty and covered in dog hair. Bottom line, worth a look if you are hunting for good furniture but be prepared for inconsistency when trying to consign.