It is a nice store plenty of walking room. However there was a low selection of supplies and shelves were bare. I would like to see more options and inventory. [[HIGHLIGHT]]The customer service rep in the copy service area was very patient, knowledgeable, and helpful.[[ENDHIGHLIGHT]] But the next day, no one was around to help, 1 of the 2 available copy machines were broken. [[HIGHLIGHT]]So, it's a mixed bag with staff. I'll be back bc the older gentleman with the long, gray hair was very helpful.[[ENDHIGHLIGHT]] read more

See all

[[HIGHLIGHT]]The guy who works the print area has terrible customer service[[ENDHIGHLIGHT]] . Please just hire someone else

Website said they had the printer I wanted for same day pick up. Didn't buy it online, instead went over to look at it - but the guy said "oh, we don't have it" So, either I would have had to wait until they got one in, if I had ordered it- or the guy was just lazy. Not impressed, either way. read more

Can't dislike a business any more than Office Max! What a waste of space. [[HIGHLIGHT]]I've attempted to shop here over the years and found the staff typically unfriendly or unhelpful but it was nearby so I had reluctantly purchased some school supplies here when needed.[[ENDHIGHLIGHT]] Always regretted giving them my money! Today was the last time I set foot in this store. [[HIGHLIGHT]]I wanted to recycle an old printer, I asked a clerk if they recycle, "yeah sure,we recycle". So I go get my printer, come back in to drop it off at the counter and he then says, "that'll be $20"![[ENDHIGHLIGHT]] What!?! Call me stupid but no thanks. I just turned around and headed over to Best Buy and dropped it off for free because that's what they do for their customers! Wonder what they're going to put in this space once Office Max goes bankrupt which will be soon! read more

Seriously, this was the last time. I only come here for work stuff but today was it. I'm buying $120 worth of items. The guy is ringing me up. A lady walks in and asks "do you do personal shredding?" [[HIGHLIGHT]]Instead of asking her to wait 20 seconds while he finishes my order, he just stops in the middle of what he's doing and helps her.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]You do realize you're ringing me up, a paying customer right? And you're not done.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He's talking to her and calling someone on the phone and just forgets I'm standing there.[[ENDHIGHLIGHT]] He reaches of the receipt and hands it to me, and isn't even looking at me. My stuff is sitting there on the counter, it's too much stuff to pick up. [[HIGHLIGHT]]I interrupt this rude guy and ask "can you give me a bag? I'm still standing here and you're supposed to be helping me"[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He's still on the phone and fumbling for a bag, puts it on the counter and still isn't looking at what he's doing.[[ENDHIGHLIGHT]] I realize I'm going to have to put the stuff in the bag and go to pick it up myself, he sees what I'm doing and quickly scoops up all my stuff and does it himself. You could not have worst customer service. This is not how you treat customers, especially ones who literally just handed you $120 bucks - compared to someone who wants free shredding who came in after and is getting all the guy's attetion. [[HIGHLIGHT]]Now I realize they don't care here. The manager is reading this and shaking his head "so what?"[[ENDHIGHLIGHT]] Please, if I can stop even just one person from using this place than that would be okay. Staples is just up the road, better prices and people who work the counters who will finish with the person they're working on, not stop midway to help someone who just walked in. read more

[[HIGHLIGHT]]The employees at this store on Sunday afternoon were the worst![[ENDHIGHLIGHT]] I needed to make a copy of a photo and then shrink the size. They offered no guidance until I asked and then couldn't care less about helping me with copier, no enthusiasm, zero customer service. [[HIGHLIGHT]]They mumbled when they spoke, so unfriendly.[[ENDHIGHLIGHT]] If you don't want us to come in for this then don't offer this service. So so bad. read more

[[HIGHLIGHT]]The store needs to hire staff that are enthusiastic and enjoy interacting with customers.[[ENDHIGHLIGHT]] My wife and I went yesterday and the service we received was beyond terrible. [[HIGHLIGHT]]It was painfully obvious neither of the customer support staff members wanted to work.[[ENDHIGHLIGHT]] read more

Great customer service. Ask for a special favor for print job and cut cue cards. They came through and assisted me. They went of their way, don't get that everyday read more

[[HIGHLIGHT]]All 5 stars are for Edward and his service today![[ENDHIGHLIGHT]] I'm usually an online shopper but had to kill time and was in the market for a printer. [[HIGHLIGHT]]Edward proactively asked if I needed help, answered all my questions and was not pushy.[[ENDHIGHLIGHT]] I said I return and when I did, he proactively sent someone to help me pick up the printer, made sure I knew of price matching and checked at my ring up to make sure I had the best price and even helped me to my car. [[HIGHLIGHT]]Couldn't ask for better service! Thank you, Edward![[ENDHIGHLIGHT]] read more

I really wanted to support OfficeMax because it seems like they're dying out - last time I visited, the store was pretty sad. Picture a building built in the 80s...scuffed and worn out tile...1 or 2 customers milling around...dusty products sitting on the shelves. Reminiscent vibes of Bed Bath and Beyond right before they went under. I needed a printer for school earlier this year, which I purchased at this location. It was a surprisingly pleasant experience and the gentleman who helped me get everything I needed (paper, ink) was super nice and added a ton of coupons to my purchase. I ended up spending the bare minimum for a printer, two giant reams of paper, and a combo pack of ink. I walked out feeling really happy. Fast forward to now, I'm out of ink. I called Officemax to ensure they had the type of ink I need. Guy on the phone said the wrong printer type, I corrected him, and then he checked the stock. He said the ink was in stock and a combo pack was $70. Whoa! I know ink can get pricey, but I sure as heck did NOT spend that much when I initially bought the printer. I politely asked if they have any coupons since I got so many last time. The guy very curtly says "We don't do discounts on ink." Well, I know that is a flat-out lie, because your coworker discounted it on my last visit. I let him know that I purchased my printer there and I didn't recall spending that much on ink. Silence on the other end, and just when he started to say something like "Ok, have a good night," I promptly hung up. I found the ink for $35 at Walmart. I know they're a larger company than Officemax, but half the price? Really? Something is up with Officemax, and I'm not into the cost or the attitudes. Also, even though I corrected the dude about my printer type, I discovered he still checked stock on the wrong printer/ink code. I won't be shopping with them again based on my latest interaction. read more

[[HIGHLIGHT]]Deshawn at the printing area was amazing! He really helped us with an important project and was very professional and accommodating even though he was swamped with work![[ENDHIGHLIGHT]] Thank you again btw if you see this kind sir!!! read more

If office depot or office max, whatever the heck, they called themselves. [[HIGHLIGHT]]Now we're going to be closed on Easter April 20th 2025. Then they should post that on their website and not tell people that they can pick up their order today.[[ENDHIGHLIGHT]] And again, it's April 20th 2020 fi've and [[HIGHLIGHT]]have them go to the store and find that it's closed and they won't get their order until the next day.[[ENDHIGHLIGHT]]I really, really, really, really hate office depot.They mess up my order each and every every time read more

Posting because [[HIGHLIGHT]]one OfficeMax employee legit lied and told me FedEx already came to pick up mail when I asked to overnight a letter[[ENDHIGHLIGHT]]... but [[HIGHLIGHT]]the fedex person arrived 2 minutes later[[ENDHIGHLIGHT]]. And while the fedex employee was there, the OfficeMax employee left for whatever reasons, so I couldn't finish paying for shipping. [[HIGHLIGHT]]The fedex employee actually waited for a few minutes because he saw me trying to send something out, but ended up leaving because the OfficeMax employee never returned[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]At least not for another 8-10 mins.[[ENDHIGHLIGHT]] read more

This review is not for the store but for the quality of service I received today from Christina and Antonio. I've been using OfficeMax/Depot for printing important documents for a while now since I don't have a printer. I came in to use the self service printer and both printers were having some technical problems printing. After alerting an associate for assistance, Antonio came over after waiting for about 5 minutes (they were pretty busy in there so I get it). Antonio assisted me in trouble shooting but Christina quickly came over and assisted me on the other side of the counter where the print shop was. She was able to successfully receive my PDF docs via their email and print them for me despite the fact that the print shop technician that is normally suppose to be behind the counter was not present today. Both Christina and Antonio were patient with me and fulfilled my needs. I appreciate you too! Quality customer service! read more

They are very helpful, take care of we I needed but also gave me ideas on how to improve what I was buying of to get exactly what I needed

I just left and I got zero greeting when I entered the door and zero greeting at the cash register and zero salutations when I left. What a rude young man! Besides, asking me if I wanted a printed receipt, he said nothing else to me. Please work on your staff's customer service skills. It's sad that there was no one to help me look for what I needed, even more upsetting that the one person you have working in your store was so rude! read more

This location has an awkward parking lot. I prefer parking closer to the entrance compare to walking from the garage. The inside of Officemax is nice. It is quiet inside but there are times it can be crowded. I don't remember buying anything from this location. I gone inside just to walk around but I don't remember what I bought. If I don't find what I needed at Staples in Pleasant Hill I go to Officemax as an alternative. Luckily Officemax isn't a far distance from Staples in Pleasant Hill...exact same street. read more

Service desk guy didn't greet me a hello, looked like he didn't want to be there. I asked if they can cut out pieces from my sign he asked the gentleman next to him if they can do it, and he said no. Strange because the Office Max I take it to closer to my house did. I assumed all Office Max offered this same service. Reason why I took it here it was closer to my work. I won't be coming here again. read more

Huge store but overpriced on EVERYTHING: pens, pencils, paper, notebooks, office supplies & furniture; you name it. It's always empty and I can see why. It carries the strangest non-office items, all so dusty, at inflated prices. We walked to the back of the store to use the women's restroom, opened the door to a disgusting, filthy space. I looked in, grabbed everyone and walked right back out. No way. How do employees use these dirty toilets & sinks with over-flowing waste cans, trash all over the floor, broken dispensers, and greasy gross marks everywhere. Someone should call the health dept. We will never step foot in this store again read more

I came here to print some flyers for work as I do annually, I was told I have to do everything online before coming now, which has never been the case. I've always been helped at the counter, now I'm stuck trying to navigate an online system I've never used before that is not easy to use. The online system doesn't explain the options Available and the differences, I think any printshop should be able to help you over the counter, and at least be able to print you an example of what you will be paying for before you order 50-100. Your telling me I have to order one, check it out, come back when it's done. Make sure it's fine and then proceed to order more and come back again, and pick those up, Office Depot has been around a long time so I'm surprised they are not aware that people do not come to a printshop to do all the work themselves. I already spent the time making the flyer, and now I have to learn the Office Depot online system to get them printed and it won't even tell me the thickness options for my flyers, Recommend going elsewhere for printing needs, This used to be easier when they were willing to help at the counter, I used to send the attachment to whoever was at the counter and they would simply print them. Easy. But not anymore, read more

WORST CUSTOMER SERVICE AT PRINTING SERVICES. I went in today 1/3 at 10:45 AM, in hopes of getting important documents printed. I went to the self printing printer which reading the directions made no sense and didn't comprehend. I then asked the older gentleman at the counter near the printing services, asking how to print documents. I asked him twice for help and twice he told me "by reading the directions you'll be able to print". Frustrated, I went to the cashiers and asked for help. One guy said he wasn't familiar with the printing services and pointed to the older man saying he could help. I then replied, "no, he doesn't want to help me". I exited the store extremely disappointed. Pretty much don't come here if you want decent customer service or help. read more

It is a leather branch and often not having the employees around can be a headache to look for stuff, so I recommend as soon as you walk in ask for help to get to what you want faster! The good thing is, it's often not crowded at all. read more

Unfortunately - every experience is just like the one before. I try - and I try and I try - and I tryyyyyy .. I can't get no!..) (song) Service sucks Everyone seems miserable Maybe someone can dole out some free hugs Also - it is not helpful for a customer to go into a store to use photo / printing service - to then be told / REQUIRED to do everything online. And also, figure it out yourself. Directions? Nope. Just use what you've got and good luck, kids. Forgot one last thing .... the last time I visited this store / gave it another shot (and it failed me - miserably), I recall the store attendant who was told to help me .. #1 volunteer to NOT help me (but still got the short end of the stick somehow...??) and #2 LITERALLY TOLD ME TO GO TO BEST BUY OR PURCHASE FROM AMAZON INSTEAD!!! lo0000olll wow read more

It's alright I have bought a few things here and the experience has been okay. You pretty much have to go grab a person if you need help but then they have been helpful and polite so it could be a staffing issue. They don't have the greatest seletion on a lot of things, like limited colors of cables. Small thing I know, but do you want a black internet cable running along your white wall? Parking is a bit tight at times. Overall they have the basics to get a job done. read more

Officemax - Office Equipment Near Me - Walnut Creek, California

I'm hesitant to write this review but I'm sorry, this is not the first time I patronize this store. I have a small business and like using local resources to print and buy supplies; however, I feel I must! Every time I come in to print something there is 1 printer that is "out of order" the staff at the print department acts like I kicked their cat. The look you get for asking a question, let alone the abrupt answers is enough for me to not use this place again. The self service slowest I have ever used in my life. God forbid you have to print 2 pages. I'm sorry you are not happy with your job. That is not my fault. Once this place closes for lack of Customers and even more lack of customer service, you can be miserable at another place. read more

De Shawn (sp) went out of his way to help me with a lighting issue today. He provided great service.

If you already know what you're looking for or already know how to use their services then you're good. If not you will have to go look for someone to help you and they look like you are bothering them. read more

It's a fine location. Everytime I'm in there nothing out of the ordinary. there's ample parking and I feel safe in the area .

0 customer service!!!!!! Needed to send a fax. There is nobody to assist. Waited for 20 minutes and still nobody showed to assist. HORRIBLE SERVICE read more

Utilized their printing services here for a custom poster. The sales associate Linda provided great support today. Shout out to Linda!! Appreciate her thoroughness. read more

Staff here are very friendly and professional. Every time we walk in someone greet us. There are some sale item always and the place is not crowded at all. Will come here if I have office supplies and printing needs. read more

I really needed some help to print a document, but stood at the counter for over 10 minutes with zero acknowledgment before someone came over to tell me that only Chris knew who to do what I needed and was on lunch. Why would you have only person who knows how to do something? And a simple hello probably would have alleviated my irritation, but no one even acknowledged I needed help. And really? You don't know how to format an excel document to print large format? What a joke! read more

Noah needs a attitude check. Super disrespectful. I understand work is stressful sometimes, but you signed up for that paycheck. Figure it out don't rub your horrible attitude off on customers. read more

I have been to this store a number of times, and they are inadequate in several ways. Print people are not friendly or helpful. Computers for Fed Ex drop off frequently are not working and so you cannot get a receipt. Management is not helpful. read more

The store is fine and the cashiers are friendly. However the guy at the printer/copy department is always a real a**hole and for what? Can't ask a simple question without getting a snarky response. I understand if the customer was rude first but you don't have to be like that to someone who asks a simple question. read more

only crabby people post reviews? I come here every 3-4 months for our small office. Staff is always polite, always willing to help. I think I have only used the copy service once so can't speak to that group of staff. But this store is well stocked and even when the lines are long, they move along. if you want super good service, go early, between 8 and 10 or later, after 7 pm. At 7:30 tonight there were 4 people working and the manager walked me around the store helping me figure out a lower cost alternative to solve my printing problem. The parking lot is tough now since a large Goodwill moved in. Pro tip - park downstairs, never more than 20% full when i have gone and avoid having to circle for an open space and the tight parking spaces. read more

I purchased office chairs for my office and it took a few visits to decide as i consider comfort an investment! Every time i came there was a team member that helped andwer my questions. When a chair was not in stock they ordered it for me and had it delivered. One of the chairs did not work out. The return was super easy and the staff helped me get it out of my car as it had to be reboxed with receipt for return. They were all very helpful and offer great friendly customer service! I will definately come back in the future! read more

I am moving houses right now and ran out of boxes, so I came in to OfficeMax super last minute needing boxes. I got 10 of the largest boxes, and they were super heavy, thankfully one worker there was super super helpful! Deshawn (not sure if i spelt correctly) is definitely the most helpful and nicest person there. even helped my get my boxes into my car. great customer service, thanks Deshawn! read more

I just realized that this place is cheaper than Staples. I buy a lot of binders for work projects and the binders here not on sale were $2 less than the ones I just got last week at Staples. Now to the print shop. I luckily wasn't in a hurry for my project that I had printed because it took over 2 weeks to get my project squared away. I got some customer discount cards printed up on some nice paper using my graphics. They print out of house and then ship it directly to you but in this economy and my budget this works fine. I don't usually name names in my reviews but Jade is my favorite. The two times she helped me everything was squared away. I think I only want her helping me from now on when I go in for printing stuff. Cheap binders and cheap printing services. Ill be using this more often than not. read more

Officemax - Office Equipment Near Me - Walnut Creek, California

Rule #1 Never come here during back to school time. Rule #2 If rule #1 must be ignored keep your head down, your earplugs in and try to ignore the hundreds of children begging for tiny staplers. read more