Caliber Collision in La Mesa has great customer service. Sandra at the front desk is absolutely amazing! She is so friendly and personable not to mention that she is always on top of things! Lisa is professional, kind, and very organized as well. When I arrived there was fresh coffee, water, and warm popcorn waiting in the lobby. ( a godsend, since I was starving!!) Very clean facility. Jessica communicated with me regarding my repair throughout the week, which I really appreciated. From the moment I walked in to the moment I picked up my vehicle they made me feel like I was family. I will recommend Caliber Collision to everyone I know! All in all it was an excellent experience for an unfortunate situation! Thank you Caliber Collision for everything. read more

Today, Armando was my hero! I will definately return to Caliber Collision in La Mesa again if/when need be! Armando provided excellent service with a smile and literally saved my day! Awesome service! read more

I advise every beware who f this place they took 950 dollars plus labor from my insurance company told me that they were sending the extra money to corporate office to cut me a check and mail it to me now I can't get ahold of office manager left message for her but nothing left in limbo. The work they did do was ok other then painted a door on my call cost insurance company alit more for repairs just to it would match replaced quarter panel got paid to polish and t just st did the newly painted parts left the rest of the car unmatch d I was able to do the rest of the car hand wax d in 15 mins not sure why they charged insurance so much more to paint the door to match but l fr the rest rest of the car like ok'ing so bad would have had future customer been there 5/6 times for insurance claims but that's my place. PLEASE BEWARE OF THIS PLACE. Holding over a thousand dollars that was meant to repair radio then even admitted this but still can't get it and won't return to insurance company about to park my car outside their business place a Diana white board on it and let the world see the bad review done this before when sold a lemon at a mission valley dealer screw with their profit. Situation just getting worst seems I'm going to be required to get a lawyer office manager doesn't return call or never in office leaving contact info still don't get a reply from them going on 3 weeks since problem solution but they still not following threw with it have no radio in car but caliber collision could care less this just about them giving me the run around till I give up not going to happen BEWARE OF THESE CONS finally received money took over month read more

This business is top notch. They're professional, well organized, kept us informed of progress and are on time as quoted, do great work that's guaranteed for the life of your car. If you have questions they have a single point of customer contact. The office is clean and well organized. read more

Everyone from my estimator, office staff and the techs who worked on my car were great. My car looks brand new. I definitely give them 5 stars! read more

Caliber Collision - Body Shops Near Me - La Mesa, California

My wife and I went to Caliber Collision to get an estimate and drop off our car to be repaired. Our insurance company gave us approval to go where we wanted. As soon as we entered the office, we were greeted by Heather, who sat at the front desk. To say she was extraordinary, is an understatement. Our insurance company had failed to give us all of the necessary paperwork to get the car fixed. Instead of blowing us off, she called an insurance agent, had all the paperwork done in 5 minutes and still asked if we needed anything else. We told her we needed a rental car too. She called over to a nearby rental place and had everything set up and even got our rental car upgraded. Heather is obviously why this place has so much business. She gets "customer service" and acted like she truly enjoyed helping us, rather than it was something she had to do. Thank you Heather! read more

With the hustle and bustle of the holidays I almost forgot to leave this review. Once again Caliber Collision was amazing, my car was hit in the parking lot during one my holiday shopping adventures. I was able to drop it off get a rental and be back in my car by the end of the week. Javier and crew were super as usual, with the exception of the receptionist who wondered aloud why I could pronounce my Spanish last name better than she could...hmmm racist much? Not really a good look! read more

I had a great experience wit the place. The car was scratched really bad on the parking lot, so the insurance suggested this place. We are so happy with the work they did! The car looks brand new. It took them 8 business days, which I hope was shorter, but Javier was very good communicating the progress all along the way. He called me once they opened on the day of pick up to ensure the car would be ready for pick up, so I could return the rental car that day. I would definitely recommend this place. read more

Customer service was great. They made me feel safe with all Covid. The work on my vehicle came out wonderful. Highly recommend.

I drove into Caliber Collision on Garnet in Pacific Beach without an appointment and needed a buffing out on my Lexus. Marvin and Joaris did a beautiful job and I was out of there in just a few minutes. Kudos to the above men read more

This location has the best service. If you're ever in an accident, I'd recommend choosing this location and working with Raul. He was very helpful throughout the entire process from start to finish. Raul was able to answer all my questions and kept us informed throughout the entire process. He was very friendly, knowledgeable and made the whole process extremely easy! There were no delays and the car was fixed very quickly. read more

Best set of people I have ever encountered.. I banged up my car pretty good . Not only did the girl (jessica) make me feel welcomed . She didnt make me feel stupid. They took my car and had it out before I needed to go to work. Everywhere else would've broke the bank. But not this place! Must come here.. very happy people here. I love it read more

I got in an accident a couple months ago and choose Caliber Collision to repair my vehicle. At first I was not completely satisfied with the service and I expressed that in a review that was sent to me after receiving my vehicle back. Matt, Caliber's store manager, reached out to me right away and expressed his concerns about why I was not satisfied. I brought my car back in and they were able to take care of the problem right away. So thank you Matt for truly caring and making sure the quality of your store's service was the best! I am completely satisfied now and would recommend them to anyone! read more

Repairs took longer than expected, communication was nearly lacking but the service interactions were pleasant. Given the situation, I'm grateful for the great work they did on my corolla after my car got broken into at Dave 'n Busters parking lot two months ago. read more

I am so angry. I had planned to write a generous review back in December but never got around to it. In light of todays events however, my mind has changed. I did an excessive amount of damage to my car, got it repaired and had no problems. Until today. I went to sell ny car and it turns out that there was frame damage which this place failed to disclose to me. I was assured by this place that there was no frame damage. Liars! I smell a rat. They did not disclose it to my insurance company either. Beware. Do your repairs elsewhere. read more

My car was hit by something that fell from a big rig leaving several dents on the body above the rear door. I was concerned about paint mismatch after repair but Caliber did a great job. Mikhail took great care of us and kept us informed every step of the way. We got our car back very quickly. read more

We had major damage to frame, axle, suspension and other components on our new Jeep Wrangler. CC (Javier) kept me regularly informed over a period of 4 weeks as to the status of the repairs. All damaged parts were replaced with factory new parts from Jeep. When we finally got our vehicle back it was like new with no signs it was ever in an accident. Runs just like it did from the showroom floor. Very happy with CC. They worked directly with our Insurance Co making the whole experience very smooth. Highly recommend CC. read more

Worst body shop I've been to. Had to go back to rental car place so tjey could fix it properly and then when I returned, it still was not proper. Huge, gaps and crooked. They promised to fix it properly, but never followed up. Do not use this place. read more

Awesome staff they kept me informed throughout the process and the car looked great I will definitely be coming back for any repairs.

Horrible customer service. They need to communicate with one another alot better. We went elsewhere and so happy we did.

Had a pretty lousy experience here. Repair took forever and I had to do all the calling to get updates. Vehicle was finished last week but I never got a phone call... I had to call them today and ask. None of the time estimates were ever right and there was no calm to tell me the time frame had changed. Ill be calling my insurance company and try and get this location removed. The work was exactly what was supposed to get done, hence the 2 stars, but the overall customer satisfaction is zero. Oh and they were nice enough to leave some candy wrappers in my car too. Outstanding professionalism! read more

I was in an accident last month and my insurance recommended that I take my vehicle to Caliber Collision in La Mesa. I was a little hesitant at first, because of the Yelp reviews, but took it there anyway as it is a AAA-approved bodyshop. I called and made an appointment to bring in my car on the following day. When I got there, I was asked to fill out some preliminary paperwork, give them my keys, go next door to Enterprise and get a rental, and come back to finish. By the time I got back to finish paperwork, my car was already inspected and an estimate would be sent to me upon completion. The front desk staff are very pleasant and kind. My car service rep, Jessica, was great. She kept me updated all throughout the process (2 weeks) with messages regarding status (car estimate, parts ordered, paint, assembly, etc). When my car was complete, I received a confirmation call... and was able to go down the same day, drop off my rental, and pickup my car. Everything was handled through my insurance and all work is guaranteed. I had a very good experience w/them. Hopefully, I will not have to use them again but if I do, I wouldn't hesitate and neither should you! read more

I hate car accidents and I am sure nobody likes them. I took my car here since it was referred by the insurance company and I didn't know much other repair shops in San Diego. Alyson is awesome and she did an excellent job on follow-ups and updating the status of my repair. They got my car repaired earlier than the promised date and they even give my baby a car wash! The day after I picked up my car, I heard some weird noise when I was driving. I called Alyson right away and she asked me to come to the shop again to see if there was anything wrong after the repair. It was just a minor problem and they fixed it right away. I am absolutely satisfy with the service and quality of the repair! read more

After talking with the USAA insurance, they recommended Caliber... I went in on a Tue. to drop off the car and they told me no one was available until next Mon. to give an estimate... I took the appt. and left... shaking my head and thought... they could of scheduled me the next day, but 6 days later? cmon now... I will be calling them 2mrow to cancel the appt and taking my business elsewhere... read more

I normally like the service that I receive from CCC, however, today was a different experience. The individual at the front desk for the second time was not knowledgeable and was all over the place. With out going into details because I would be hear all day, they were not prepare, I was given incorrect information, and I had to visit the location on two separate occasions and they still did not have their ducks in order. Very disappointing and I am unsure if I will be visiting this particular location or CCC for that much, again! read more

My experiences with Caliber Collision, La Mesa was bad. Overall customer service was not good with lousy work. They did not update me with anything, so I had to be the one to call to see what is going on. When I went to pick up my car, they asked me to pay before I even got to see my car then comes to find out there were little scratches on both of my doors which I did not cause. They also lost a door piece which I had to tell them to replace. When I drove my car back to my house, I noticed both of my tail-lights were disconnected, so I personally had to plug them back on. Little things like that happened. I would not recommend this company because they did a lousy job. read more

Jeremy is awesome had my car fixed in 6 days when the other guys said it would take 12. Great customers service! Excellent work! Could not have ask for a better experience. Highly recommend this company. read more

I had a person pass me on a shoulder and graze the side of my car. The damage was minimal but did scrape the paint and pop the front bumper clips as well as causing my door lock to stop working. I set up an appointment through USAA and when I showed up Caliber said I would need to come back a different day because USAA didn't send the approval. I never had any problems with USAA before, but OK. Set up another appointment and this time Dave was able to look at the car to assess the damage. It took 8 days for these guys to fix a minorly damaged vehicle and meanwhile I am renting a car from Enterprise. Also I found out too late that Caliber will assist you on site with Enterprise - Why they didn't bother telling me this is anyones guess. I had to find it out on their receipt paperwork. The work done on the body of the car is perfect; the paint matched, didn't have any wavyness or show up as being any different then the rest of the paint. So if you want a paint job then these are the people for you. The bumper is not solid any more, I can push it forward or back and the seams open up. The door lock still didn't work when I picked the car up. Instead of saying they would fix the problem Dave wanted to call USAA to see if they would cover the door lock! I am glad I had this accident with my daily driver and not my C70. I will look for another body shop if I need one in the future. read more

Had a fender bender that needed repair..Caliber was very timely with their service..They updated me often on the progress of the repair by text and phone... The repair was excellent...Would definitely recommended this repair shop... read more

Super helpful and professional!! I was helped by Joe & Heather. The nicest and easy to work with. They helped me communicate with Enterprise Rent-A-Car to keep me in the rental until my car was ready. I'll be bringing any future body work for either car I own to them. read more

My husband and I took my car here after somebody backed into it and took off (gotta love hit and runs). I decided to go with Caliber because it was on my insurance company's list of preferred shops, and I wasn't disappointed. The car was ready when promised, and looked absolutely fantastic--it was hard to believe it had been hit in the first place! Thanks to Javier and crew for an excellent job. I highly recommend Caliber Collision to anyone needing prompt, thorough repairs on their vehicle! read more

They do really good work. I've had them repair my vehicle two times, my car comes out looking as good as new. They clean my vehicle really good afterwards. The only thing that I do not like about the shop is they can be a little slow with repairs. The last time I went they informed me my vehicle would be ready in 10 business days, but it in fact took them 15 business days. read more

I have nothing but great things to say about calibers customer service,support, flexibility, & strive for customer satisfaction! They were so professional and really cared about helping us with our difficult situation. Very friendly and honest . The repair team kept us informed every few days and worked with us in every way they could . I want to give a special thanks to Ben , the person who was our contact guy on this job. He did everything he could to help us and we couldn't be more happy with the time it took and care and quality of the work . Thank you Ben and your team for the awesome job and patience. I would definitely recommend this auto body shop to anyone if they asked .!! read more

I brought my car here as a recommended USAA shop and was very impressed by the service received!! The customer service by everyone we encountered was second to none!! When I want in to pick up my car it looked brand new and could not believe what an amazing job they did!! I would definitely recommend Caliber Collision in La Mesa!! read more

My car was hit from behind and my insurance recommended This shop!! After finally a few attempts to drop it off ( my fault bcs of work) I was finally able to take it in!! From the moment I stepped in I was taken care of! Yesterday I finally got my car back, wow they did an amazing job!! I would definitely go back if I needed to and I would definitely recommend this shop to anyone who needs their car fixed!! Everyone was very nice!! Joseph kept me updated on the work done to my car!!! Thanks Joseph for doing such an amazing job!!! read more

After a small fender bender had my car repaired here as it was a preferred repair center. Everyone I dealt with was great and the work seems to have been done well and was finished as promised. There is an Enterprise rental car across the street which is convenient if you need one. read more

I had previously purchased my car at Carl Burger Dodge. And had to have a part that needed to be put on..Carl Burger said i had to have a collision place put it on. They didn't have much to say about the collision place down the street from them. I decided to stopped by and see if they could help me. A gentleman by the name of Ivan assist me..he was very down to earth and kind. He saved me!!! Also the woman at the front desk was such a warm hearted and very pleasant woman. She me feel right at home..i recommend going to ask for both their services. . read more

I used Caliber since my insurance company recommended them and it was so easy to just pay the deductible and go on my way after my car was repaired. My friend used an outside shop and is still fighting his insurance company for payment, months later! Ben, my service estimator was great and kept me informed on the progress of my repairs. The only issue I had was my accident occurred on Saturday and I wasn't able to get an appointment until Wednesday but once I got my car in, the repairs were done in about 7 working days and it was ready when Ben said it would be. They did a good job on the repairs and even matched my weird green paint...looks great! Thank you! Hopefully, I will never have to use them again, but, accidents happen.... read more

Everyone at Caliber in La Mesa that I dealt with was great, from the girl at the front desk, to the techs and Allyson was the best! They were all very nice, accommodating, and made things as easy as possible. It's such a pain to have to give up your car for a week, but they did a great job, kept me informed every day as the status of my car (through text messages) and I picked it up and it looked great. read more

I had work done here last year and was pleased with the quality of the work and the friendliness of the staff. Last week after visiting Stadium car wash my front passenger door was not opening and shutting properly...so I put off having it looked at and this Monday woke up and took it by Mission Valley Honda. They told me to take to a body shop so I immediately thought of Caliber Collision in La Mesa where I'd been before. I didn't have an appointment but dropped in to see if I needed an estimate. The woman at the desk greeted me promptly and was friendly so I told he my door story. She called to a Raul and he said he'd be up to the front in a few minutes. He arrived within two. He said let's take a look. Then he told me they were swamped today but if I bring it in tomorrow at 815 he would have it looked at and done by noon so I could get to work on time. So the next am I did that and by 10am he was already calling me your car is ready. When I arrived he said let me get your car. Then I asked what the charge was and he said no charge. I was relieved as I was worried of the impending cost. Thank you Caliber Collision and Raul I'm now a customer for life! read more