I recently bumped my car exiting out of my garage and broke a rear bumper tab along with some paint transfer on the rear bumper. I gave Adrian a call and scheduled to bring my car in for an assessment. I arrived and after an evaluation by Adrian and one of his top body guys, I was assured that they can fix it if I left the car with them for a few days. I handed Adrian the keys and replied, "Work your magic". Two days later, Adrian called me and let me know my car was ready for pick up. They were able to fix the tab, adjust the rear bumper, polished the rear bumper, gave my car a good wash, and evaluated and confirmed that there's no other hidden damage behind the bumper. What a great feeling it was arriving to pick up my car and seeing it all fixed and clean. Back in business! Thank you, Adrain and the rest of the team @ Elite Auto Collision. Adrian and his crew were fantastic! read more

Elite Auto Collision - Body Shops Near Me - El Cajon, California

Absolutely Fabulous! Elite Auto Collision have been doing excellent work on my family's cars over the past 10 years. Their body & paintwork have consistently resulted an original factory appearance. Even my 1967 Lotus came out looking like new, with a perfect British Racing Green color-match. Adrian, Julian, and their crew are very knowledgeable, true craftsmen. I trust them completely. I have recommended Elite to friends & they have always been very happy with their results. If you care about quality, call Elite. read more

Elite Auto Collision - Body Shops Near Me - El Cajon, California

they took great care of me. I got in an accident and came here upon recommendation from a friend. they helped me with my claim and got me a rental car. A week later they let me know my car was ready. When I picked it up it was detailed and shiny. They went over the repairs with me and guaranteed a lifetime warranty. overall I'm very happy with Elite and would come back again. super easy and professional experience. read more

My vehicle was vandalized and Elite Auto was supposed to make it right and fix my vehicle but they did not do it correctly I dropped off the vehicle initially and waited 3 weeks to pick it up. After the 3 weeks, I get to the location and look at the car. There were a few things off about the car as soon as I spot it. ( my rims were painted black color without my consent : Quote from owner Adrain "I knew you wouldn't mind" Yet, never asked me. Secondly: my rubber moldings from the hood were missing and Adrian told me I never had them. Thirdly, my headlights were damaged from the accident and they never replaced them and discounted the price of the part ( which is a scam because I lost out on the labor) After going home I started to notice more things and I called Adrain after reviewing pictures and realized he lied about the moldings. Adrain than proceeded to tell me I'm right and ordered new moldings and setup a new appointment. I brought the vehicle in about a month later after the parts came in. During this month, I started making a list as I noticed my trunk was not installed correctly and it damaged my roof. My Door moldings were installed incorrectly and my speaker stopped working because of the water seeping in. My car was left with trash from the paint job. The hood wasn't aligned correctly and wouldn't close. The headlamps were misaligned. The whole car is dirty from the painting work including the engine bay. Over spray of paint everywhere. Run off of paint on the bumper and other locations. The list is endless. I have pictures and proof of before and after the paint job. I told this list to Adrian verbally and dropped off the vehicle for a second repair. I gave them 1 week to fix the list items and when I come back Adrian wasn't even there & my car wasn't fixed properly. How can you pretend to care? You mess up, own up to it. Take my vehicle, and have the audacity to not fix it properly for a 2nd time and not even be there to "give back the unfinished vehicle"? This is absolutely the worst company. They will take your money, pretend to care. Do a bad job. And offer you "lifetime warranty" Lifetime warranty means keep coming back and wasting your own time and money because you have to take time off work to do this nonsense. Kicker is: Adrain wasn't even there and called me to tell me to leave the property because I'm being belligerent. The employees there told me to wait for him. And I sat there waiting. I was obviously upset and told the real owner ( Adrains Wife's father) about what has transpired and still then he decided to threaten me with cops. I left and told them I'm not coming back because they are a bunch of scam artists. I wouldn't trust them to work on anything. My cars panels were loose. Not tightened. My quarter panel was damaged. I sent pics of before and after to Adrain. Before is when it was damaged. After is pics I took during pickup. Stay away from here. I can't even leave an honest review that they send you from when you finish the repair with them. "That link expired" All their reviews are fake. They have 0 customer service and 0 quality work. Scam artists read more

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To be honest, I want to start off with stating, how amazing my experience was from start to finish. Not only does my vehicle look like it's brand new again, yet the employees from front desk to the backend, to the leadership team, was simply a phenomenal and breath taking experience. I really want to thank you all for providing me such great service and making my car look brand new, while maintaining a professional front and all aspects and making the process as seamless as possible. Thank you!! read more

I wish I could leave a zero for this review. My car was initially repaired back in June 2024 due to an accident. When I received my car back, I noticed a few days later that the paint job had dulled, it had paint residue on the car between cracks, my front bumper had shifted and was uneven with the hood, and my radio functions were not working, my TPMS sensor that they replaced was rolling around in the tire, causing a loud sound when I drove. I informed Julian and we made arrangements to bring the car in for them to repair the repair. I never was given an invoice to sign but told him that I needed some form of documentation that stated I was releasing my car to them, so Julian just signed a piece of paper stating I dropped it off. Needless to say, they tampered with my radio and admitted to it, and agreed to fix it, but then told me many different versions of what happened to the radio. I reached out to the insurance company for advice on what to do, as they have had my car for over 2 months, and I was informed to get my car and take it to another shop. To make a long story short, when I go to get my vehicle, Julian tells me I need to pay them $5800 for storage fees, when I live not even 5 minutes away! I was never informed that my car was completed, which it is still considered incomplete because they did not repair the radio as they are responsible for, which they had no business messing with in the first place! Not only that, but the rental car also that I was set up with, he stopped paying for it 2 months prior, which I was not aware, sticking me with a bill of over $4000! Adrian also informed the insurance company that I was notified, when they only documented in their system, but failed to notify me of anything, not accrued charges, no itemized list and has yet to furnish proof of anything! Please beware of this shop, I do believe that he intentionally did not inform me so that these frivolous storage fees that amount to $5800 could prevent me from retrieving my vehicle. I will be pursuing legal action. read more

10/10 Bes service around. They always let me know the status of work and was delivered on the expected day. They gave me back my car super clean. I mean it was cleaner then when I had bought it. COMPLETELY RECOMMEND!! Just wanted to update with photos ! read more

Elite Auto Collision - Body Shops Near Me - El Cajon, California

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If you want it done right, take it to Elite Auto. My wife's Subaru was recently involved in a fender bender. We took the car to Adrian at Elite and he made the entire process seamless. From dealing with the insurance company to getting us a rental car the whole process was easy and stress-free. When we got the car back the work was impeccable! Thank you for everything! read more

Julian and the crew at Elite were absolutely amazing! We had a lot of trouble with my insurance company. They were difficult to get a hold of and deal with. Julian was amazing and always kind and considerate when dealing with them. My Kia Sorento looks absolutely brand new. When I went to pick it up I couldn't believe how perfect it looked! They really took great care in fixing the inside and outside and I will definitely be back to get another ceramic coat when needed. I recommend them to anyone who needs body work done on their vehicle. They are the best in East county! read more

Elite auto collision really did the finest job ever on my headlights and made them look like brand new with a lifetime warranty. The price was right and it was the best money I ever spent and I will do it again, and I highly recommend anybody with a headlight damage to get it fixed at elite auto collision read more

Elite Auto Collision - Body Shops Near Me - El Cajon, California

From day one to the very last day these guys were on point. Everything they said they did and more. You cannot go wrong with these guys! They fixed my damaged car and detailed my car inside and out. Brand new car! Ask for Julian and he will take care of you. Very professional! Thank you!! read more

Adrian is a great guy that gets the job done. Had an unfortunate experience with some of the lower price bumper guys and was not impressed. Adrian is just as OCD as me and made my corvette bumper flawless. Also redid my headlamps and door jam. All excellent throughout. No orange peel, dust nibs, fisheyes or any of the other issues you'd find at your basic insurance box shop. read more

Elite Auto Collision - Body Shops Near Me - El Cajon, California

Happy to find and support a local business that stands behind their work. They sincerely seem to care about their customers and our dedicated to doing the job right. They did some paint and body work on my Forte and did an excellent. The staff was very courteous and friendly too. I'll definitely use them again if the need arises. Thanks again. read more

The company did reach out to me to assure that face masks are usually mandated. This is really important for any business.

This is very professional auto body repair shop and more. I had my insurance company choose them for body work, detail, etc from an accident. They communicated well, picked me up to help me pick up my car,and made my 2009 camry look brand new again. This team is top notch! Thank you guys. read more

Elite Auto Collision took such good care of me and my family! They were super helpful, informative, patient, and exceeded our expectations! Not only did they repair our vehicle in a timely manner, but to our surprise, washed and waxed our car. We take very good care of our vehicles And they treated our vehicle like we treat ours. I highly recommend them! You won't be disappointed! read more

Adrian and his team have been absolutely fantastic all 3 times I have been here. This most recent time, I asked them to replace the bumper again because the Toyota factory put a primer on it that made Elite Auto's paint fall off. I took advantage of this opportunity to get additional work done out of pocket: door dents, some buffing, and a carpet issue. Adrian replaced the bumper and did all the extra work I asked for free, PLUS they provided me with a full interior detail. I couldn't be more satisfied with their work and customer service - not to mention the lifetime warranty on services provided. I recommend this company to everybody! Thanks, Adrian! read more

Amazing service and outstanding customer service as well. I felt very taken care of and the work on my car was great. They exceeded my expectations. read more

It was recommended for me to take my vehicle here by my insurance and I'm glad I did. Adrian and his team really did a great job at restoring my vehicle to looking brand new. I highly recommend this company if you ever need a repair, as they seem to really care about their customers and get your vehicle back to you in excellent condition as soon as possible. If in the future I ever need another repair I will be coming back here. Again a shout out to Adrian for making this process as smooth as possible! read more

Elite Auto Collision - Body Shops Near Me - El Cajon, California

Adrian made sure I was happy with my collision repair. He didn't give up even when I wanted to. There was more wrong with my car than originally thought. So when I brought it back it was repaired in no time and has been great ever since. Like new for sure. Thanks Adrian for taking great care of my Subaru! read more

WOW! Very impressive service! We were rear ended on the freeway just a few days before we were going out of town on vacation. Elite was one of several collision shops recommended by our Insurance. Most could not take our car for several days. Elite took our car in 2 days and said it would be done in less than 2 weeks. They beat their estimated time by 24 hours. It is a new car and they restored the car to "show room " perfection. They even detailed it inside and out. To top it off I gave it to them on empty so they put gas in the car. Great staff and great service. One more thing, a week after we got the car back, our grandson put a long mark across the passenger door. It looked scratched. I took it back to Elite, they determined the paint was intact and removed the mark at no charge. Looks great again. I strongly recommend Elite. read more

I came here at the word of my insurance company after my car was stolen to check for internal damage. There was some miscommunication and I was given a service I did not need or ask for directly. I was upset at first, but Adrian and the rest of the team were adamant to make things right, and they refunded me for the unnecessary service. Good, honest place. read more

I was referred to Elite Auto Collision by my insurance company, and I'm sure glad that I went with them! The right back end of my car was completely dented and scraped up and was already beginning to rust. The left side also had some damage, and paint was bubbling and peeling off of my bumper. It was a sad-looking car. But when I picked it up from Elite Auto Collision, I was blown away by how beautiful my car looked. I swear it looks better now than before I damaged it. There was some poor repair work done by someone else before I purchased the car, but Elite removed the bad repair job and replaced it with quality work and quality materials. The paint job is flawless. And I got this all done for a very good price. They went beyond my expectations and were completely professional, helpful, and communicative throughout the whole process. I also liked being able to track the progress of the repairs online with photos. Adrian, the owner, was very friendly and closely monitored the repairs. I feel very well taken care of by the people at Elite Auto Collision. I hope I won't need to use them again for a while, but the next time I need body work done, I will definitely take my car to Elite Auto Collision. read more

My Acura RSX Type-S had a wicked scrape and dent on the rear bumper. I needed my bumper replaced, painted, and my taillight replaced. I also needed my car aligned. I had been putting off paying my deductible for a few months, and I finally was forced to get this repaired. After putting off this shop for months, I called in on a Wednesday afternoon, telling them I needed this done URGENTLY, so I could get my car refinanced. I was on a serious deadline. I dropped my car off at Elite Auto Collisions on a Wednesday afternoon, and picked it up Friday afternoon, to find they did a superb job. Not only were they really fast in getting the car back to me, I was in and out of the office in 2 minutes. Did I mention that these people were incredibly nice? I've been to my share of body shops over the year, but this is the neighborhood shop I've been loooking for for years. Those of you thinking about going to Caliber Collision Centers, DON'T!. The rudest service I've ever had, they took almost a week and a half to fix a scrape, then I get the car back with a noticeable paint crack near the exact same area they were working on, then they denied they did it. Bottom line, this place is what a body shop should be. read more

Elite Auto Collision (EAC) is a family owned business and for me, has been a super easy experience with my vehicle. I used EAC on two occasions. In 2012, and 2015...my vehicle was damaged in a commercial parking lot by traditional California driving (aka people that like to hit and run). On both occasions, EAC made the process easier on me than my own insurance company. My insurance is actually as good as it gets (Ameriprise and USAA). I am honestly not significantly concerned with updates for my vehicle (I.e photos of every step and process). I just want it fixed in a timely manner...which EAC did on both occasions. Unlike other auto collision centers, EAC uses only OEM parts versus non-factory parts. This is great because you'll get the exact part for your vehicle versus a fabricated duplicate that might not fit perfect. Companies that use non OEM parts aren't violating any law, they're simply not obligated to do so for older vehicles. Going back to EAC's final product, they personally pay the difference that your insurance doesn't cover in order to get those OEM parts (e.g bumpers). Adrian and Yasmin (the owners) are legit and friendly. Both are super cool. They even installed aftermarket headlamp units for me (free of charge). This further articulates the kind of customer service that you want when getting your vehicle serviced. read more

Someone crashed my car and I didn't think twice. I took my car to Elite again. They did a great job two years ago. Here we go again. That did an amazing work. Thank you very much Adrian and Yasmin. They are really awesome people. I feel like I've known them forever. This time my car was more damage/ body than last time even thou looks worse the first time. Here are the photos before and after. read more

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Currently getting Kenwood stereo installed at Elite. Got a deal through Groupon...called Elite-they explained in advance that I may need a separate kit and harness to make sure the stereo works in my Infiniti G35. I set up appointment-really easy to work with Yasmin by telephone. So far so good. Will do follow-up review if anything changes. Would recommend at this time. Nothing bad to say...they are a little busy, but I expected that at an autobody/stereo install business. read more

This is the best place to get your auto repaired. The service is GREAT, the personnel is outstanding!!!! Adrian is the best person to talk to...he is very personable and understanding. Very professional and forthright, he explains everything that is going to happen, How long it's going to take, and what the cost will be. I would recommend this place of business to anyone who needs repairs. Jacqueline read more

This is the best experience we have had with an automobile body repair shop. They were very attentive, called to let us know the progress of their work, and when we saw our challenger, we could not tell that it had been in an accident. Their work was immaculate and my wife loves the paint match. Great job guys, highly recommended read more

Was rear ended and my tail gate to my truck wouldn't open all the way but David and Adrien fixed it and made it look like nothing happened. Very good communication and skill level, highly recommend these guys. read more

First off, the service was great and the car looks brand new after the body work. But it's a tad on the pricy side (I did get a small discount in the end though), and they had to keep the car an extra day longer than what they originally had told me how long it would be. If it wasn't for these two things it would have been a five star review. They did give me a free bottle of touch up paint though! read more

Today was my second visit to EAC. They are a family business, they have painted, and fixed many cars I've seen, and that was the reason I drove from the Inland Empire to La Mesa/San Diego. They painted my 95 Corvette after a sand storm damage, it needed a full body paint, and a new windshield. They did not just sanded, and painted on it. They removed the old paint, and paint it with water based paint, and the final product was amazing. Today I picked up my other car, EAC aligned all body panels, front bumper, and hood. All looks great and properly aligned. Kudos to EAC, I would drive back 100 miles south if I ever need body work on any other car. read more

A really unexpected surprise! Elite had taken over the building that Horizon Auto was in (that I was familiar with) and when I dropped my F-150 off for insurance repairs I was a little hesitant. They are the closest within walking distance to my work so I chose to go with them. Glad I did. They worked the insurance arrangements - not my fault - extremely well, but the best thing I liked, in addition to the excellent work they did, was to call me and let me know what was going on throughout the process. Good companies do that. Next "incident" - hopefully never - I will return to them. read more

I am entitled to my own opinion and had to rewrite this review due to the fact they tried to take legal actions against my previous negative review on yelp!!! So I would like to explain my experience with this company. My parked car was hit in the front and was described as a driving hazard due to the "airbag light" and damage to my front bumper. My car was towed to their shop which I found using this website. It took almost a month to get it fixed. This unexpedited service forced me to extend my car rental which created even more financial duress. I paid an extra 100 dollars to fix a scratch on my fender. The end result was a similar to bringing it to Maaco. The finished product looks like it was painted over with supplies from home depot. Althought I was very patient due to the severe damages from the accident I expected more professionalism out of this business. My car was not fully repaired when I picked it up. After pickign it up I noticed the airbag light warning was intermittenly turning on and off. I called the shop which I was then instructed to drop my car off again. As a consumer I expect some form of quality control. This did not happen. The second time in this shop lasted two weeks. After two weeks I called the shop. I was told they were waiting for my insurance to pay them and that my car was ready but they werent able to release it to me till they were paid. That very day I called my insurance agent. With my insurance agent we went over what they was paid for. Seeing the problem lay with the auto shop we connected to them through a three way call. When my insurance asked "Why they arent releasing my vehicle?" The lady from the auto shop said it wasn't done when I was told prior that all repairs were complete. I got the run around and till this day my car air bag is still turning on intermittently. I would not recommend this place. The service was unprofessional, rude, and untimely. This has been one of the most horrendous experiences with any repair shop and caused me great duress. I hope whoever reads this heeds my warning and stays clear of this shop. read more

This service at this repair shop is the reason why people hate mechanics... Clerks at the desk not capable of scheduling appointments, manager arguing with customers and telling me that I would have to pay EXTRA to have their mistakes fixed... I meant to leave this review a long time ago but it seems like my wife and I were not the only ones having problems, do not go to this shop for any service! We were among the first customers to purchase the Groupon for a new Kenwood dash stereo installed for $99 (which states it includes wiring, faceplate and a system test to ensure it works fully before giving it back) since my wifes 2005 Chevy Colorado's stock deck was malfunctioning. We bought the Groupon on 9/5/2011 and made an appointment for 10/2/2011 @ 1200 via the manager over the phone but when we showed up 10 minutes early for our appointment we were told by the manager that we had "bad timing" as he was just leaving to go out to lunch with his desk clerk and told us to reschedule! When my wife called to reschedule the appointment she was told that missing the first one was OUR fault and that we would have to pay extra for the reschedule... needless to say we argued that and they GRACIOUSLY waved the fine. When we finally made it in to have the stereo installed a week after the initial appointment, we were told at the shop (again by the manager) that the advertised deck (a Kenwood KDC-108, Amazon value $79.89 and average rated 5/5 stars on Crutchfield.com) was no longer sold due to being discontinued by the manufacturer and we would be given "a better but comparable stereo" (a Sony CDXGT260MP Amazon value $51.89 and average rated and average rated 3.5/5 stars on Crutchfield.com)and that we would have to ay almost $85 extra due to a wiring harness and installation labor (I had figured we should pay for the harness but not the labor as it states it was included in the Groupon). At this point I need to tell you all that I have owned many aftermarket car stereos in my car which among them include 2 Sony's and 2 Kenwood's and in my opinion Sony car stereos are terrible, they have poor sound, bad controls and terrible radio reception, whereas all the Kenwood decks I have had have been superb in all areas. We did not know the difference at the time and told the manager that we had no problem with the last minute change and were told that it would be about an hour before out car was ready and we would be called when it was done. About 3.5 hours later, 30 minutes before the shop closed we called them to ask if it had been finished and we were told that they had called my wifes cell phone twice AND left messages (obviously not true not only to no missed calls but no voice mail on her phone) and told to pick her car up quickly before closing. Upon picking up her car we were disturbed to find that the dash was not seated correctly because the stereo's face plate bezel was put on wrong and that the clips that hold the car's dash onto the metal backing had been bent! As we had already been highly frustrated with this shops service and that it was closed by the time I had fixed the bent clips (Easily done, the face plate was obviously replaced haphazardly and too quickly) and put the face plate back correctly we decided to go home and wash our hands of the whole ordeal only to find when we turn my wifes car off that the deck had been wired incorrectly and it never turns off without physically removing the face plate of the stereo or turning it off manually! Needless to say we were very annoyed and called the shop back the next morning only to talk to a person we had not previously talked to that told us that it was indeed installed wrong and we could take it back and have it and the cars dashboard replaced correctly so that the stereo turned off normally (when the key is taken out of the ignition) and the dashboard was placed back correctly, he was very concerned that we should have our experience with this company professional and that installation was done appropriately. When we took the car back later the same day we were met by the same manager we had seen the first few times (not the guy who told us it had been done wrong)who looked at the car VERY briefly and told us not only had the stereo been installed correctly but that the car stereo we had would not turn off with the key being removed without an extra wire being attached to the accessory feature of the ignition, something this shop did not and would not do. At this point we asked for the manager to take back his deck and refund us the money we payed and he said that if he was to take it out we would have to pay ANOTHER installation fee (roughly $65) and that they would not refund our money or replace the stock deck or dashboard and that we needed to contact Groupon for any refunds! At this point we told the manager that instead of taking a $160 hit to have him make a hole in my wifes car we would live with the problems. read more

They worked with me and my budget. Everything checked out great and my car looked brand new on the area where it needed repairs. I was even given a free loaner while it got fixed. read more

AVOID THIS SHOP AT ALL COSTS!!!!!! My car was damaged from someone pulling from a left lane into the front side and driver's side door. The insurance company referred me to Elite Auto. When I went to drop my car off, no one was in the office or anywhere to be found. I had to call them from my cell phone to get someone in the office. I dropped my car off, and it sat in a building for a week before they started working on it. They sent me pictures everyday of my car sitting in the same building, in the same spot, untouched. They even sent pictures of the rear of the car, where no work was being done. After two weeks, I finally got the car back, and immediately noticed there was wind noise. I took it back two days later and they informed me the issue was the door seals, but that they would adjust the convertible top to see if it helped. When they adjusted the convertible top, they did not put it back in correctly, so the rear window makes a clicking noise constantly. In addition to that, the window they were supposed to fix is still not fixed properly, and makes noises when it is being put back up. While waiting for them to adjust the convertible top, an older lady told me it would be 20 minutes before they were finished. She said that every time I asked, but it took over two and a half hours to "complete" the work. After being told "20 minutes" for over two hours, I spoke to the younger lady in the office, and she informed me that it would be 20 more minutes, and the older lady had no idea what she was talking about. When they called to tell me the seals were in, I asked the younger girl if I would need a rental car. She said she would check and call me back, but failed to do so. I was unable to make my first appointment to have the seals redone. When I called to cancel, I was then informed I would need to leave the car all day and pick it up at the end of the day. I made an appointment for the following week. When I showed up, I was informed by the older lady, that they did not have an appointment for me, they did not have time for me, and I would need to reschedule again. I contacted the insurance company and informed them I no longer wanted to work with Elite Auto. The insurance agent contacted Elite Auto and was told that I did have an appointment that day, and that the older lady I spoke to had no idea what she was talking about. I got their mistakes and the remainder of the repairs finished at another shop. It took 20 minutes to replace the door seals. Sandra of this shop responded my to my review stating that the person who made my appointment was not there the day of my appointment. I know that's crap because I angrily pointed him out to her. I said an old man made my appointment, and as the old man walked by, she said "He's the only old man who works here", plus I recognized his voice. She also tried to state that adjusting my DOOR was not a permanent fix to the wind noise, but they did not adjust my door, they adjusted my convertible top...and adjusting was not my problem. The fact that their technician could not properly put the top back in place was my issue. They left it folded where it should be tucked under. She also claimed that they pleaded with esurance on my behalf to get authorization for the replacement seals. This is also untrue. I spoke to the esurance representative myself. Why lie to me? I know the truth. I was there. Oh yeah, Sandra also states that the filtered reviews attest to the positive work they've done. They are most likely filtered because they are FAKE. read more

They did an excellent job fixing my car which was rear ended. Organized all communication with insurance company of other side, organized pickup to go to rental car place, provided updates on repair status. The repair took longer than expected, which was fully compensated by additional free services on my car, which looks great now. Adrian is pleasure to deal with. read more

So far my experience with them has been pretty bad. I called to make an appointment to get my deck installed for the deal that I bought on one of those Groupon and Signon things. Then I was looking for the coupon so I could go and found that I couldn't find it because it was bought on my wife's account and I didn't have the password. I called them back to let them back right away to let them know that I couldn't come because I can't give them the coupon and they told me to just come anyways and that they could figure it out. So, I went and they told me to try to figure it out with my wife .. and if I couldn't they'd call Groupon. I told them I didn't use Groupon for this one, it was Signon or something, but my wife wasn't available. I had already tried to figure all this out before calling them back anyways. They told me that they were sure they could figure it out and said I should go look at the car with this sales guy. So, I go out and he tells me that I'll need an additional part to install the deck and that will cost me another $45 to $55. And I can upgrade to a Sony deck for only $20. He tells me that it is a really big upgrade and it is only $20 so it's worth it. I told him that the deal I bought was for a Sony so I don't need to upgrade. I get back in after looking at the car and there was no progress made on finding the deal. They didn't even have the phone number. I had filled out my information on a sheet when I first went in, but they didn't do anything about it even though there was just one other guy there and they weren't actively doing anything for him. They kept telling me to sign onto my email on their laptop to look for it. I explained that I had already done that and I couldn't find it. Why would I call in telling them I couldn't find it without actually looking.. Then the sales guy tells me that I should just buy another deal for $99 and give the one I got to someone else. I said, no I'm not doing that. I'm thinking $99 plus $20 for the upgrade to the one I already bought plus $55 for the fixture thing I need .. Hell no. Then the guy tells me that I might as well buy another package because if I came back again they wouldn't honor my Groupon and I'd have to pay for the installation out of pocket since I showed up once. .. So they insisted that I go in even though I gave them prior notice and because I listen to them this asshole is threatening to not honor my purchase??? I told him, "That's bullshit." And the receptionist tells me that no he thought blah blah blah, making excuses for him. Personally, I think she was just covering for him and he was trying to strong arm sales tactic me. So, they keep reassuring me that they will find my deal and they ask some other lady to find the number to Signon so that they can call to verify. The lady doesn't come back for like 5 minutes. They had internet on the 2 laptops that were right in front of them and they couldn't just look it up. Then they called Signon and the person on the other side apparently hung up on them. I finally had enough and asked for my key back to leave after wasting more then 30 minutes of my time. No deck. Sick feeling in the pit of my stomach. Totally pissed off that some guy just tried to rip me off. If I didn't have a Signon thing that has already been purchased, I wouldn't not come to this place again. Horrible ... horribly desperate place. Ack read more

I got my dodge charger fixed here. Someone had backed up into my car at work (this is the second time this has happened and I don't even work at the same place anymore! Lol) anyways, the rear driver side had a big gash in it with a pretty nice size dent that was also in the back door. 2 days later...My car looks perfect. The 2 guys I talked to were nice and actually filled me in on the process of what they would actually be doing to my car. read more