So far my experience with them has been pretty bad. I called to make an appointment to get my deck installed for the deal that I bought on one of those Groupon and Signon things. Then I was looking for the coupon so I could go and found that I couldn't find it because it was bought on my wife's account and I didn't have the password. I called them back to let them back right away to let them know that I couldn't come because I can't give them the coupon and they told me to just come anyways and that they could figure it out. So, I went and they told me to try to figure it out with my wife .. and if I couldn't they'd call Groupon. I told them I didn't use Groupon for this one, it was Signon or something, but my wife wasn't available. I had already tried to figure all this out before calling them back anyways. They told me that they were sure they could figure it out and said I should go look at the car with this sales guy. So, I go out and he tells me that I'll need an additional part to install the deck and that will cost me another $45 to $55. And I can upgrade to a Sony deck for only $20. He tells me that it is a really big upgrade and it is only $20 so it's worth it. I told him that the deal I bought was for a Sony so I don't need to upgrade. I get back in after looking at the car and there was no progress made on finding the deal. They didn't even have the phone number. I had filled out my information on a sheet when I first went in, but they didn't do anything about it even though there was just one other guy there and they weren't actively doing anything for him. They kept telling me to sign onto my email on their laptop to look for it. I explained that I had already done that and I couldn't find it. Why would I call in telling them I couldn't find it without actually looking.. Then the sales guy tells me that I should just buy another deal for $99 and give the one I got to someone else. I said, no I'm not doing that. I'm thinking $99 plus $20 for the upgrade to the one I already bought plus $55 for the fixture thing I need .. Hell no. Then the guy tells me that I might as well buy another package because if I came back again they wouldn't honor my Groupon and I'd have to pay for the installation out of pocket since I showed up once. .. So they insisted that I go in even though I gave them prior notice and because I listen to them this asshole is threatening to not honor my purchase??? I told him, "That's bullshit." And the receptionist tells me that no he thought blah blah blah, making excuses for him. Personally, I think she was just covering for him and he was trying to strong arm sales tactic me. So, they keep reassuring me that they will find my deal and they ask some other lady to find the number to Signon so that they can call to verify. The lady doesn't come back for like 5 minutes. They had internet on the 2 laptops that were right in front of them and they couldn't just look it up. Then they called Signon and the person on the other side apparently hung up on them. I finally had enough and asked for my key back to leave after wasting more then 30 minutes of my time. No deck. Sick feeling in the pit of my stomach. Totally pissed off that some guy just tried to rip me off. If I didn't have a Signon thing that has already been purchased, I wouldn't not come to this place again. Horrible ... horribly desperate place. Ack read more

After an unfortunate accident on the freeway, I called my insurance to get started on the process of getting my car repaired and this place was one of the ones recommended. I briefly read some of the reviews which were mostly positive and being that they were close to my house, I decided to give them a try. I went in early on a Monday morning and I was helped immediately by the staff who took my information and also took photos of the damage to send to my insurance. They informed me of the process of submitting the estimate to my insurance and waiting to get the approval but they estimated that my car should be ready in about 5 days. During this time I would need a rental car and they offered me a ride to a nearby car rental place which I gladly accepted. As initially stated, I was able to pick my car up on the fifth day and it was as good as new. They used all factory parts and even detailed my car. It looked brand new! I was very pleased with the results, the timeless and the professionalism of their staff. I hope that I never have to repair my car again, but if I do, I know where I'm coming! read more

Oh boy, you really want to avoid these guys. I bought their $99.00 Groupon radio. It was to be installed and tested to be sure it worked properly. Well, Rey came out and told me it would cost $300.00. So, I agreed. He said it would take 1 hour, it took 4 hours. He did not test it. I got in to go and my antenna didn't work. He said it would cost $250.00 for that. I told him I would give him a negative review and he said he would throw it in for free. He and his Tijuana installer ran over to another car and pull out a wire, which they said was an expensive internal antenna; they attached a large screw to the wire and literally stuck that into my brand new radio. That did not work as an antenna. I also had them install a handle on my trunk lid. That charge was $75.00. It walk over to see how the guy was doing and happened to ask if he had done this type of work before and he said no. I told Rey that and he said oh no he has a lot of experience. Well, he was unable to do the job. Then they got another to come over and try to finish it off. He did get it back together, but the handle didn't work properly and the window was crooked. The make a long terrible story short it cost me $106.00 to have to trunk lid fixed properly and another $75.00 to have the radio fixed. So my $99.00 radio cost $724.00. These guys need to go back to wherever they came from. I'm 63 years old and this is the worst auto repair experience I've ever had!!!!!!!!!!!!!!!! This is also the first review of any kind I've ever done. read more

I went here to get a stereo installed because of a Groupon. They did a full system for me which sounds like crap. It has a constant whine from the engine. They offer you a lifetime warranty which means nothing! I took it back to get the power re-ran to stop the whining. They tried to sell me another 150 part after my 100 Groupon cost me an additional 500 for the system and I provided everything but the cables and CD deck. So I left without them fixing it took me forever to get it back and still broken. I took it to another shop it took 30 minutes to move the power cable to a proper power source and stop the whining. Not sure about their Auto Body section but I would just avoid this place! read more

It was such a pleasure working with everyone at their shop. Sandra, Frank, Yasmin, (the son whose name escapes me) & even the dog Chin Chin! I felt like my needs were listened to and felt respected throughout the process. Obviously, after being a victim of an accident, you hope others don't make things harder for you. The quality of work obviously made me the most happy. There were no short cuts. They even helped me transfer my car seat from the rental back into my vehicle. I can't thank them enough. read more

Currently getting a deck installed from a groupon purchase. I had called prior to purchasing groupon and all install details are same as what was originally described (mounting harness, extra wires). Straightforward, good service read more

Sent by my insurance company two years ago. Great work. Not a single complaint on my part.

Like a previous reviewer said, avoid this shop at all costs! This place is so shady and unprofessional. Not only was the paint on the bumper not matching the rest of my car, the worker did not complete the other jobs, but still charged me for it. When I told them my concerns, they rushed me to pay and leave. Do yourself a favor, and look for a reputable place. read more

I decided to give these guys a chance despite the negative reviews. Either they took the negative reviews into consideration or they just decided to change to having really great customer service because that is what was presented to me the very second I walked in the door. I appreciate the work they did for me and made the process a lot easier compared to other collision centers I worked with. Thank you for everything. read more

I had my car shipped from Florida, and somewhere along the way, the transport company managed to drop something on the hood of my car, leaving a nice dent and cutting through the clear coat. Needless to say, I immediately started looking around for a body shop. I stopped by Elite Auto back in April, and after receiving several other quotes from other body shops, I decided to go with Elite Auto. All of the quotes I got were within $25-$30 of each other, but Elite Auto's quote included a complete respray of the hood and blending with the fenders, something none of the other companies were going to do; there were just going to repair the immediate damaged area and blend from there. Due to some unforeseen problems getting the insurance check from the transport company, I wasn't able to drop the car off until late on June 28 (the Tuesday before the July 4th weekend) and knew it would be a stretch to get the car back before the holiday weekend (they couldn't start repairs until Wednesday morning). Elite Auto, however, was able to get the car back to my Friday morning (July 1)! Also, Sandra was great to work with, and was willing to go after the insurance company on my behalf in order to make sure the repairs were paid for by them. The repair was perfect. They fixed the dent, matched the metallic paint perfectly, and it blends seamlessly with the fenders. Bottom line, I will recommend Elite Auto to anyone in need of repairs. From getting a quote, to following up with the insurance company, to completing the repairs properly in a short amount of time, I would be more than happy to give Elite Auto my return business (if I'm ever in need of a body shop). read more

I had my car broken into and needed my door repaired. The employees here did all the haggling with my insurance to get a paid claim. Within a week, the repair costs were approved by my insurance and a date was scheduled for repair. The repairs took less than a day. Overall, my experience with the employees at Elite Auto were very professional. They were courteous and did everything rather quickly. read more

These folks replaced a bumper and fender torn off in an accident. The repair work was good and we were pleased. Most importantly, two weeks later, a loose bolt underneath caused the belly pan to drop down and tear. We felt the repair was responsible for the loose bolt. So did they. We were impressed with how they immediately took responsibility, ordered a replacement part, and promptly did the work. There was always the possibility that they could have been 'difficult'; instead, they were pleasant, professional and prompt. It was obvious to us that the customer was more important than haggling. read more

My first time using this shop, which was one of the preferred ones for my Insurance Company. Very nice customer service and helpful. Yasmin kept me informed of everything and maintained good communication with me via phone and email. A bit far for me but other that that I am satisfied with the staff and the work done on my car was great! read more

Brought my car in for bumper repair, they did such an amazing job, you couldn't even tell that there was paint damage. It took an extra day to work on my car, but they offered an extra day for my car rental free of charge. Excellent paint match, and friendly service! read more

They did a great job on my car! They are very nice and courteous people to work with.

Very fair and nice people. Elite's original estimate was too high for me because I was paying out of pocket (no insurance.) Adrian was able to re-evaluate and come back with an estimate that fit my budget. The finished job is perfect, and both Adrian and Dustin could not have been nicer to work with. Highly recommend. read more

So I haven't got my car yet but that is due mostly to USAA and their crappy claims department... My car had an interior fire and I brought it to Elite. My insurance company kept giving me the run around, first they authorized repairs and sent a check, a supplement was needed and then my insurance company tried to total my car after Elite ordered all parts and tore my car apart to start repairs. Elite kept me in the loop and got in touch with my insurance company when they weren't returning my calls. Honestly if it wasn't for Elite my claim wouldn't have got sent up to the specialists at USAA and my car would be totaled. USAA ended up reversing their decision because Elite took the time to fight for my car!!!!. Excellent customer service and I'm pretty sure I can expect the same quality of work!!!! read more

Elite Auto Collision - Before repairs... This picture doesn't show nearly half of all the repairs that is needed - Body Shops Near Me - El Cajon, California

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Oh my gosh!! I am so glad that kid wiped me out!! My car looks brand new!!! They did allot that they weren't paid for. We never asked them to do those those repairs. Amazing work, txted me every few days with progress. Nice, clean cut family run business. Whew!!!! read more

I dropped off my Toyota Tacoma truck to Elite Auto Cossision to repair some minor scratches on the tailgate. They called me the following day to tell me it would beready the next day at noon. I told them I would pick it up between 1:00-2:00pm while on my lunch hour . When I went the next day to pick it up at 1:45 it wasn't ready because they still needed to put the "Toyota Tacoma" lettering back on. I paid the bill and left with my truck to get back to work, but we made arrrangements for me to return after I got off work that day so they could finish. When I returned to work I noticed a new scratch on my truck. When I went back to Elite Auto Collision later that day I notified them of the new scratch. They denied putting the new scratch on my truck and said they took some pre-work photos to prove it; however, they said they were now closed and couldn't show me the photos or put the lettering on back on my truck!! I made another appointment to return the following week to finish the work and discuss the new scratch. When I went back they moved my vehicle behind a semi-transparent vinyl curtin. I asked again to see the pre-work photos- they said they'll try to get them for me. I was suspicious they were going to take photos of my truck while I was waiting there, so I was watching them work on my truck. They asked me to wait in the customer lounge, but when I refused they yelled at me told me to leave and they never finished putting the lettering back on. Mind you, I was standing in front of the "authorized personnel only" sign. I'm disputing the charge with my credit card company now. My truck reeks of cigarette smoke to boot! They are totally unprofessional and fraudulent. I will never go back there again and would never recommend them to anyone, read more

Check in was straight forward. Staff was friendly and gave me a ride to rental car place. It is better to call for updates than trying to use email. Will update once they complete my car. read more

I'm pretty surprised at some of the reviews below because I thought the service at Elite Auto was great. I was originally referred here from my mechanic at Mission Bay Automotive (which is also a great auto shop but they don't do repairs), and I was definitely satisfied with the result. I've taken my car here twice and both times the repairs looked amazing and my car came back sparkling. It also really seems like they care about your car, they tell you how to do upkeep and give lots of tips. I will definitely bring my car back again. read more

This place is awesome. The quality of work was solid. After the repairs it was good as new. They matched my custom paint perfect.

I took my car here recently to get an estimate for some minor body work on my car's driver door. The estimate I got was for about $1,700 for a 3 day repair job. I took it over to Benny's Auto Body on University Ave and they gave me a quote for the same repair for $700. Big difference, huh? Where do you think I'm going to be taking my car? read more

So when was the last time you received fast turn-around, up-to-date calls, and most importantly, great work from a collision repair shop? Well, probably not ever. Elite Auto recieved my car quickly, had an insurance adjuster out the next afternoon, and called me without updates! I never had to wonder, wait, and wait for someone to get back to me. Everything went great! This shop did a fantastic job, and even detailed the car - in and out - on the day I picked it up. While I hope I don't get in an accident...again, I will go back again if I need to! read more

Service rep went the extra mile to find me the best pricing available. They were very accommodating with the schedule and had my vehicle back to me in a timely manner. Job was well done, clean, and professional. read more

This place is awesome! My roommate Sean had his Volvo worked on by them and the quality of their work and the professionalism of the owner is outstanding! I would not hesitate to recommend them to anyone who is in need of auto body repair work. I am financially strapped right now but looking forward to having them work on my 2007 Camry that has many scratches on the rear end. They are friendly and very eager to please, and they definitely deliver! read more

This place was great! I had some front end damage from a rear-ending accident. My bumper was dented and falling off, my grill was bent weird, and my headlight was broken and hanging off as well. I was a broke college student at this time and heard this place was good from a friend. I just needed a patch job so my car would be driveable. So I took my car in (they could see me right away which was great) and explained that I didn't have a lot of money to spend on this repair. The guy said he would do his best to keep the costs down and he then went through and gave me a break down of what the costs were going to be. I liked that a lot - no surprises. This was on a Friday so I figured I wouldn't be able to have my car back until the next week. Nope, he got it fixed by the next day - I picked up my car on Saturday! He managed to re-attach my same bumper (I requested this if it was possible), worked the dents out of it, and replaced the light good as new. It only cost $220! I highly recommend this place! They won't try to rip you off, which is more than I can say about a lot of repair centers - plus they work weekends which is super convenient! They far exceeded my expecations and my car looked soooo much better than I had hoped it could for that kind of money! read more

I recently got my car stereo installed thru these guys. I purchased the $99 Groupon to install a very basic Kenwood model which is around $70-80. At first I was hesitant to buy the Groupon since these guys claim that the original price for Kenwood stereo + installation was $280?!?! Are you flipping kidding me? But I still bought the Groupon since if I get the stereo+installation done anywhere else, it would be the same price anyway and I wanted to support our local mom&pop shops. So I when I went to get it done, these guys said I'd need to pay extra for wiring harness and housing since my car is bone stock. He said I need to pay additional $68 for all the additional parts. Waaahhh? By this time, I'm already fuming. What a rip -off!! Since I cannot do anything with already purchased Groupon, I went ahead and got the stereo installed. Oh by the way, the installed stereo wasn't even Kenwood. They said that they ran out of Kenwood model and they would offer me an "upgraded" Sony model. First off, I am not a fan of Sony car stereo and I hated the fact that they tried to sell it to me telling me that this Sony model is "better" than the Kenwood model they originally offered. The installed Sony stereo was basically an equivalent model if not an older model than the Kenwood. If they sold around 80 of these Groupons offering the Kenwood model and they ran out already?!? BS!! Well, at least this time they told me ahead of time that they were going to install a Sony not Kenwood right? Oh, and it gets better.. they didn't give me a remote/manual/box. I had to go back and ask them for all the goodies. Just be very careful with these guys. I'm a regular using Groupon and this is by far the worst experience I have had. Just call ahead and get everything squared away with these guys before you do any business with them. Don't get jipped like I did! Definitely do not recommend! read more