On May 5, I hit a plastic object on the freeway that caused significant damage to my BMW. My insurance company paid Classic Collision in La Mesa $17,272 to replace the bumper, radiator, AC condenser, and related components. On May 29, I picked up the vehicle after 24 days in the shop. The air conditioning was not working. A Classic Collision employee, Pablo Sardin, came out and confirmed that the AC was not functioning. While we were inspecting the vehicle, I also noticed that the windshield was cracked. The windshield was not cracked when the vehicle left my home. Classic Collision denied responsibility. Because the shop was closing for the weekend, I drove the vehicle home. Pablo emailed me stating that manager Hector Rodriguez would contact me, but I never received a call. One email stated that I should take the vehicle to BMW for repair. A later email stated that Classic Collision would repair the AC but again denied responsibility for the windshield. On June 4, I took the vehicle to my own mechanic. He confirmed that the AC was not working and that the cooling system was not functioning properly, causing the engine to overheat. He contacted Classic Collision, which acknowledged the problem and stated they would have the vehicle repaired at a BMW dealership at their expense. Despite emailing multiple people at Classic Collision and sending text messages, I received no response. My mechanic was later told that Classic Collision would tow the vehicle back to their shop. As of the evening of June 5, the vehicle was still sitting at my mechanic's shop and no one from Classic Collision had contacted me directly. This has been the worst automotive repair experience I have had in 68 years. What concerns me most is that a vehicle was released to me after more than three weeks in the shop with major repair work incomplete, including a non-functioning air conditioning system and cooling system problems. The lack of communication has been equally disappointing. Classic Collision acquired this location from Carrillo's Auto Body several years ago. My experience with the current operation has been extremely frustrating. After more than three weeks in the shop and over $17,000 in insurance-paid repairs, my vehicle was returned to me with a non-functioning air conditioning system and cooling system problems that should have been discovered before delivery. The communication throughout the process was poor, and despite repeated promises that management would contact me, no one did. Based on my experience, I would not trust this shop to repair my vehicle again, and I would not recommend it to others, particularly owners of BMWs or other luxury vehicles. If a repair facility returns a vehicle with major systems still not functioning properly, it raises serious concerns about both the quality of the repairs and the final inspection process. As of June 5, no one from Classic Collision had contacted me directly about a vehicle they knew had not been properly repaired when it was released to me. I am now once again renting a car so I can get to work and medical appointments while this situation remains unresolved. read more

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I had my car repaired here after it was rear-ended, and overall the experience was mixed. The repair process was completed and the vehicle was returned to me, but I've noticed some concerns with the exterior finish. My car is only four months old, so I was especially attentive to how it was restored and emphasize how it's improved to me to get my car taken care of. That said, the team did complete the repair and kept me updated during parts of the process, including assisting with rental coordination. Keep in mind they're busy so any secure deposit for rental will be held till they return the rental. I received my car on April 17, rental wasn't returned till April 22. Overall, the experience was okay, but I would recommend others carefully document their vehicle beforehand. I took a lot of photos and did a lot before and after. My car was returned dirty, and while I understand they don't typically wash vehicles, it made the return feel somewhat misleading. I've never had any paint issues in that area before. I believe it's under warranty, so I'm hopeful it will be addressed. Hopefully, this feedback helps improve the experience going forward. read more

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Had to go out of town last week, dropped car off a few hours before opening, left keys at my desk, got text with estimate on Wednesday, gave okay to proceed with repairs. Was expecting car to be completed Friday 5/22/2026, was completed 2 days earlier! Picked up at lunch today. read more

Had a great experience at Classic Collision. Everyone there is very nice and professional. They kept me informed along the entire process. It was an easy and quick drop off process . They also coordinated with car rental agency to pick me up to get my rental car. When my car was done, I was able to drop the rental car off at Classic Collision and not have to worry about getting it back to the rental location and having them shuttling back to Classic Collision. It made getting my car so much easier. I highly recommend Classic Collision and use them again! read more

First of all the work they did looks amazing! plus, the guarantee makes it's a no brainer. Had a cheaper estimate from another shop but they wanted 14 days to start work. No way, I got exactly what I wanted from C.C. it took only 4 day's saving me car rental fees, $6.00 a gallon gas and a lot of aggravation. Call Classic Collision or you can F.A.F.O.!! read more

I dealt with Andres and Sara and both were very helpful and got my Lexus GS looking like a new car again! AAA did well recommending.

Andres and the girls at the front desk were amazing! The service is exceptional and their communication is amazing! I would highly recommend anyone looking for too quality service to go with Classic Collision! They are trustworthy and headache free! Thank you! read more

I was recommended this place my my dealership to get repairs done to my back bumper. Staff is very nice and they kept me informed throughout the whole process. I appreciate them for taking care of my car! read more

Today I picked up my Hyundai after someone messed up my rear bumper. I requested an estimate, and made an appointment for the repairs. The front office had two extremely pleasant ladies that were so helpful. I dropped my car off early in the morning. Within the hour I received text messages thanking me for my business, and that I would receive an updated status car everyday. The repair looks flawless. My sons experienced the same service. I'm keeping this place on my phone read more

Andres was incredibly helpful! I came in with a small issue with my bumper, and he resolved it quickly and with great care. Very honest, attentive, and professional. I left feeling very grateful. Thank you, Andres! read more

I am glad Lexus recommended this body shop. Excellent quality, great customer service Thank you Hector and the entire team read more

Beautiful job on body repairs! The car looks brand new and well taken care of...........

I dropped off my car to them Thursday 12-11-25, someone keyed my car. They made us feel like we were not good enough. Walked around the car with markers disagreeing as to the origin of the damage, accusing me of painting the hood. I filled out a form with big block letters showing my cell # it to the desk person, 2-3 weeks the tech said, called Friday 12-19-25 talked to the tech and he said they will take it to the dealer to match paint, then I will call you back, I called again later, and the desk person, said I will have them call you back, I never heard from them. On 12-26-25 my AAA agent called and said your car has been ready since 12-16-25. I reviewed this with my agent and picked up the car in which they did an adequate job with a slight wave in the paint, this place was unprofessional at best. read more

My neighbor recommended Classic Collision in La Mesa. I drove in and was immediately taken care. Recommendation to buff out the damage and it would save me a bundle. Great work and only took 30 minutes while I waited. read more

Ask for Pablo and Sarah, they were great!!! Very helpful and great customer service l.

Glad I was referred to this location brought in my bmw after being referred to a few places but after I saw the whole shop I'm glad I picked this one excellent work and Hector was a great manager to deal with.. highly recommend this body shop to whoever needs their car looking like new again read more

These guys work very hard to get the job down with experience and knowledge on doing body work. I would recommend them everytime I must have used the 10 times over the years not one problem yet so far so I highly recommend these guys there good. read more

Rear bumper and trunk repairs done quickly and reasonable cost. Sara and Francisco made the process easy.

I've taken multiple vehicles and have always been taken care of by Hector and his team. They have always been understanding of my needs and they have been transparent about timing and costs. Hector has always taken the time to explain each step along the way. The customer service is phenomenal and the work quality is 1000%. Highly recommend. read more

Fantastic professional service! Fast, very fair pricing, honest and super friendly. The best body shop we've ever been to. Highly recommended! read more