Brought my car in in December for an estimate after an accident after being referred here by my insurance. They agreed to fix the damage and work the insurance. Repairs would take several weeks, so I rearranged my entire work and school schedule to go without a car for that timeframe and set it all up for an appt in Feb. I go to drop off the car for repairs and now get told that they won't do the repairs because there's a scratch on the left corner panel (which has always been there) and they're worried about giving a lifetime warranty and blending paint. Why didn't they say this in December! Now I have to start the process all over. Their word (and written estimate) are no good! Don't waste your time. read more

Would not service my car, prior overspray. Took my biz to Caliber collision, no problem there. Sheeesh.

Went by repair shop after making an appointment. The desk clerk stated that he could not do an estimate because the insurance company needs to call first. First time I have heard of this. I would not take my car here, you probably won't get past the desk clerk. read more

I would give this place a 5 but the office seemed a bit dirty and disorganized! However the staff was amazing, communication was very happy with the results. read more

Another company that has fallen victim of their success. The business is excellent! Reliable, responsible, very good at what they do! But, it used to be that you could stop by, talk to the guys, ask them questions etc. Heck, once I drove from Mission Valley holding on to my driver side door because it would not close! Stopped by this shop and one of the "guys" fixed it with a screw driver! That's what I'm talking about. Friendly, nice, relaxed. Now you can't get past the rude receptionist who very arrogantly tells you that they're scheduling estimates a week out! I used to get one of the guys to come out, take a look and give me a ball park. Now they're too successful to be bother with courtesy! What a shame.... read more

Dishonest Unprofessional Disreputable NEVER EVER TAKE YOUR CAR HERE This place was a rip off from the second they laid eyes on my car. Aside from the fact that they acted like they didn't want my business to start with, to the fact that they planned on robbing my insurance company from the get go, this place should be shut down. Insurance sent me here, the guy told me to go somewhere else while he looked at the car for the initial inspection. Then since insurance picked them, I was informed that "there may be more damage than originally thought". And of course there was. So 2 more weeks while they "ordered" parts, more like had them smuggled in through a tunnel, they finally call to tell me my radio didn't work. It worked when it got there, they refused to accept the fact that they broke it,and after harsh words and calls to the insurance company, they finally put a fuse in. A fuse they blew. As the world knows you break it you buy it ( in this case fix it) and all they wanted to do was try to bill my insurance more money. CORRUPT BUSINESS PRACTICES!!!!! read more

Rachel, Is the most utmost professional front desk person. She welcomed me inside and was courteous and polite. I recommend this place to anyone needing quality work done! read more

Fix Auto Lemon Grove - Body Shops Near Me - Lemon Grove, California

Outstanding customer service and quality of work!! Thank you Fix Auto! They made this process easy and stress free! read more

Fix Auto Lemon Grove - Outstanding customer service and quality of work!! Thank you Fix Auto! - Body Shops Near Me - Lemon Grove, California

Fix auto lemon grove did awesome job fixing my Car. The front desk was very helpful and nice, her name is Ailyn. As well as my estimator Maura she was updating me on everything that was going on my car. Very fast and reliable. Thank you Fix Auto. Happy customer here. read more

Picked up my 2018 Toyota Camry XLE after being fixed due to auto accident. My windshield was not replaced and was told for me to deal with insurance and take care of it myself. Took it to Toyota dealership right after I pick up for oil change and inspection. My car had a visible shock leak, per dealership they suggested not to drive. I took it back to Fix it Auto for inspection and was told they didn't find anything. When I confronted Chris who helped me he then changed his story and said that yes they had seen it and knew about it to contact my insurance and for me to take care of it. I was giving them a second chance to make things right since they didn't do it with my windshield, but that did not happen. So with that said I was livid to know they sent me on the road with a leakage in my car. Luckily, I didn't have anyone in the car. I've found other issues but honestly I don't want to deal with them. Dealing with accident itself and everything that comes with it is more than enough. read more

Fix Auto Lemon Grove - Shock leakage - Body Shops Near Me - Lemon Grove, California

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We had the best experience with this awesome team, 5 star all the way. Let's start first with the best customer care from the beginning MAURA LIZARRAGA is awesome at what she does and 100 % providing customer service so thank you. Our awesome service advisor Daniel really took the time to actually listen to us and providing 100% customer service with out rushing, we thank you for that. Jabari was awesome and quick with his work, very knowledgeable and clean and patient in his field of work, so thank you. Andrew thank you for running a awesome team, 100% management material. Going above the normal customer service and being patient with my wife and I. We live in the southbay area of san Diego and it is worth the time to invest our time and travel because of the hard work management and there team brings to the table to provide customer service. Thank you from the Aguilera's       Manager Andrew, service advisor Daniel, Parts Jabari and myself are very grateful.    Thank You   MAURA LIZARRAGA read more

This is not a repair shop I would recommend if you are looking for availability, reliability, or quality customer service. I booked repairs with this location after a incident, where my front quarter panel was mildly damaged, all cosmetic. It was enough for my tires to rub up against it when making 90 degree left turns. I booked the appointment with this shop, only because they verified inventory and assured me the repairs would be swift. Immediately after disassembly, I was called about new repairs that needed new parts that and they could not promise would be received anytime soon or reassemble for me to take the car to a different shop. The clergies that operate the phones aren't very nice, and if you require info on your vehicle's status they do a good job of keeping you in the dark. The small radiator filters that sit behind the fog lights on Chevy models are cheap and wildly available. If you need this specific job done i recommend doing it yourself. BTW they are also closed on weekends, so if you must obtain repairs here I recommend dropping off on a Monday not any other day read more

This place is the BEST!!! Someone threw something on my passenger doors or threw up or something...but it left a bad stain on both doors. I could not get the stains off. I had to file a claim w/my insurance. My insurance sent me to Fix Auto. I dropped off on a Thursday night and Friday they called and said they had removed the stains!! They had polished it out!! Did not have to repaint the doors...didn't have to use the insurance at all!! They took the time to try and do what they could to get the stains out with out having to repaint the doors! Everyone at Fix Auto is nice and friendly and will do what they can to make your experience the best experience they can make it for you!! 20 stars in my opinion Will recommend them to anyone I know who will need body work! read more

Once again Fix Auto in Lemon Grove has come thru for me. From Ailyn, the receptionist with her helpful and cheerful disposition to Lalo Lopez with his knowledge, courtesy and honesty, everyone at Fix Auto in Lemon Grove strive and succeed in doing a great job in your car and making the process painless and hassle free. They work with your insurance company and keep you updated on the status of your repair. I highly recommend Fix Auto in Lemon Grove for all your Auto body work needs. They're awesome! read more

The staff are very helpful on the phone and in person. Mara in the front office is professional and personable. She seems to keep things running smoothly. I was sent to Fix by my insurance company and noticed how busy they were but their employees seem to thrive under pressure. For example, the day I went in for the initial inspection, one of my tires was severely deflated. I didn't want to be late to my appointment so when they were done I asked if they could put air in that tire. As busy as they were, in minutes they checked the pressure on each tire after adding air to the deflated one to make sure they were all equal. Now that's service! read more

I am very very disappointed and upset. My accident was in September 2022, on November 2nd, I left my car to fix in Fix Auto. I was hit while I was at a red light and the person behind didn't notice and it hit me. The entire bumper and part of the trunk were affected and those parts had to be replaced and when disassembling they told me that they found more things to fix. All good up to there. On December 2nd, I'm going to pick it up late and I'm going with my husband, the entire passenger side had scratches that it did not have before, when the trunk was closed you could see one side further apart than the other side. At that time they agreed to fix it under their warranty. The next day when I was able to take a good look at my car in the sunlight, I see that the color did not match, the difference was great. I call them and tell them, they gave me an appointment for December and they cancel me, then for January and they cancel me, I was already upset until February 14, I left it and they started working on it. I pick it up on March 6th, and the color looks much better (not perfect but better), and they fixed the trunk better. Now, let the trunk fill up with water, that really bothered me a lot. They worked on my car, and I don't know what the hell they dumped or broke because the water gets in. I'm tired of going to complain, after an accident, what you want is to fix the car and stay calm, but they did a crap job. The manager Sussue is a nice person, she listens to the client but those who are working behind (painting and body repair) are useless, they do the job as they want and that is a waste of time for the client and even money, they must look for people who like them work and are really responsible. I'm tired of calling them and going to Fix Auto and my car is still having problems because they don't finish fixing it. I do not recommend them. Really disappointed read more

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I had an awesome experience at this Collision garage yesterday Andrew who is very attentive has one of the finest customer service skills , Thanks for helping me. I totally recommend this place. Thank you , From Regina Valadez read more

Recently in a auto accident and my insurance listed this location. The staff is very friendly and communicative. Once I dropped my car off they contacted me with any updates and even were friendly when I called myself got a check up. They explained everything from a rough estimate to any possibly delays. Even with a estimated completed they always let me know if something could cause a delay, whether it is parts or waiting for new paint job. This made it easier to plan ahead whether alternate transportation etc. I'm not fully aware of competitive prices but in terms of quality, time and professionalism. I am very impressed. Thank you for repairing my car. read more

This staff here is great... Upfront with no BS... Just the way business is supposed to get handled. I was given the details on how they operate and what to expect. I was given updates on my repairs after getting side swiped on the freeway. Got my truck back at times promised. You can not go wrong coming here to get your vehicle repaired. read more

The staff here is friendly, and overall helpful. They keep you up to date on repair status and all that good stuff. Would definitely recommend to folks in need of vehicle repairs. read more

2 of the staff members, including the receptionist, are very rude and demeaning. This location needs to be looked into my upper management.

Amazing service I was really sad that my car got hit being a new WRX STI but the team of Fix Auto made a amazing and outstanding job I looks new, thank you for all you do, and keep up the great work i am a more than happy customer. read more

These guys were amazing. Such fast friendly service. Daniel did such a great job. Maura at the front desk is so delightful and welcoming. I extremely recommend them . Will definitely be giving them my business. read more

Perfect experience. They are fact, courteous, and professional.

Hello everyone!!, got to be honest I hardly write reviews but this place deserves it , because I am really satisfied with everything, from start to finish, these guys really know how to treat their customers, I started my week off not to great when I woke up and saw a big rig 18 wheeler had backed up into my front bumper , a buddy recommended me this shop I took it there on Monday got it back today looking better than it did before the accident I could tell the technicians are experts in what they do and not to mention the guy who detail it, left my car impeccably clean!! I was like Wow!!when I saw my car, seriously I highly recommend this collision repair shop to everyone!! read more

Pulled in early this morning for my 8am appointment and witnessed the receptionist wiping everything down in the entrance and lobby area and thought to myself she is definitely doing her part in representing Fix Auto's part for the COVID19 crisis, very well done on their part. That being seen, I was already impressed on what I anticipated on some work being done to my 2019 Civic Type R. A few hours later as planned, my car was ready and looked very impressive. The staff were great and Dan and the techs never put a doubt in my mind what I needed done. These guys are great and will be taking our vehicles there for body repairs when needed. Great job Dan and staff! read more

THIS IS MY FAVORITE BODY SHOP EVER! If you want your car fixed in a timely fashion, great service from EVERYONE AND valet service that works around your schedule this is the shop for you! Unfortunately when you have to fix your car it brings stress already but this body shop takes away your stress and basically rocks you like a baby and helps you relax so to speak lol they are the best and if I ever get into another issue they will be the only and first ones I call read more

The customer service that I received from James was outstanding. He was so nice and attentive. I was unable to pick up my belongings out of my car during the week and James said I will open up on Saturday for you so that you won't have to miss work, now that's outstanding customer !!! Truly amazing. read more

Thank you to the fix auto staff for helping me get an estimate they were all so helpful thank you to rachell for explaining my options and explaining the process :) read more

My passenger window was stuck & wouldn't go up. However some guy named Ralph & another guy which name I forgot managed to get it back up. Customer service at its finest & the staff lady was very helpful as well. read more

Excellent communication & Outstanding Customer services. I selected Fix Auto from the list of Auto collision places recommended by my insurance! I got a call same day from Fix Auto. I arranged a time to drop off my and they were ready and expected me when i showed up! Fix Auto kept me informed during the whole process and I got a call once my was ready for pickup! Tim was awesome during the whole process! A little adjustment had to be made when I picked up the car but it didn't take too long! I will definitely use Fix Auto in the future if ever needed again. The only negative is I wish that they had cleaned both my headlamps instead of just one! Now i got one foggy and one clean! I would've paid for it to get done too! read more

Had some damage on my car. Very Minor.! Luckily it was covered under insurance. Had my car taken to Fix Auto Lemon Grove and I could not be happier with the Result. They did not just take care of my car, they took care of me. When I dropped my car off they made sure I was taken care of, ride to Rental Car Place, offered me Food & Drink everything they could to make me comfortable. They said they'd have my car done 3-4 days tops and I had it back in 2 with everything fixed. They even detailed the car for me inside and outside which was above and beyond what I could have asked for. And for the damage to my car they included some touch of the paint for me in case of minor scratches and dings which was really Awesome. Could not be happier with Fix Auto Lemon Grove. read more

Fix Auto Lemon Grove - Before I Took It To Fix Auto - Body Shops Near Me - Lemon Grove, California

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This auto body shop is by far one the best I've been too and I've seen a few and most in fact all of them did not even come in the ballpark of the friendliness the maximum effort and customer service shown by this company and their employees absolutely will be going to them for any other issues that come up on any of my vehicle and will be recommending them to everyone I know. Special shout out to James and and Andrew those guys rock! read more

If you need your car fixed this is the only place I will go! The staff are out of this world great! James took care of me from start to finish and he made me feel like his long lost brother. This is my second time coming here from getting in a accident and I know that my car will be taken car for as if it was their own vehicle. Thank you Fix Auto! read more

My car was hit at the end of August and I took it to A and C in the second week of September after we worked out the insurance details. I didn't have car rental insurance coverage and only had a old truck with no air conditioning to use! It was during our miserable hot streak, more than 100 degrees daily, and the owner Armando Jr. was so amazing that he was able to get my car done in just a few days so I could be back in the comfort of my wonderful, and now - once again - beautiful car. Thank you to Armando and Connie. They took great care of my car, did a beautiful job and I highly recommend them. read more

I took my car here for front end repair. They did a great job with the repair and attention to detail. The entire process was very transparent and I was kept in constant contact. They utilized text messages and phone calls to keep me updated. A great place plus they vacuum your car and you get a lifetime warranty on the parts. I would recommend this place to anybody. read more

I brought my luxury car here for light body damage that took 19 days instead of the originally assessed 7. I left the car almost empty on gas. There were only 4 miles left to drive before it was completely empty. When I returned I had 31 miles to drive. There were inmate deposit slips stuffed into my glove compartment with the inmates booking number and someone had deposited him 100 in my vehicle. And left the papers as if they magically materialized. They tried to cover it up by saying sometimes people leave water bottles. This is far from a water bottle. They also said they leave the car running so it doesn't drain the battery but I had to buy an entirely new battery two days after getting my car back from them. They also turned on and left the child lock and I had to reset my automatic windows, work I payed them for. We all know mechanics can change car mileage they are covering one of their lying employees who drove personal errands in my car. This is a complete disregard for trust. This is my second time bringing my vehicle there and there's no telling how many people this is happening too. Do not let this be you!!! Check your cars thoroughly once you get your vehicle. Find a trustworthy auto shop. read more

Fix Auto Lemon Grove - More examples that they claim materialized from this air - Body Shops Near Me - Lemon Grove, California

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I love having a clean car!!! My car isn't anything special but it's something I value and something that fits my lifestyle being a single dad with a 5 year old son. July 4th 2020, I got rear ended and my bumper was damaged. It took awhile for me to get my vehicle to Fix-Auto (referred to me by my insurance) because of the hectic schedule my son and I have due to the pandemic. I finally got me vehicle into the shop and had I known they'd finish the job so quickly I would've brought it in right away. The staff at the Lemon Grove Fix-Auto were amazing!!! From scheduling my car with Mara and speaking with Daniel about estimates and other questions I asked, these guys were great!!! My experience with them along with the work they did went above and beyond my expectations!!! I've already referred them to family/friends and would do so to anyone. They received a five star rating only because I couldn't give them anything higher!!! If ever I needed anything done to my car, they're definitely my number 1 choice!!! Btw...they also finished the task ahead of schedule and washed my vehicle before giving it back. read more

Took my car in for a repair estimate based on YELP reviews and recommendation from my insurance company, what a mistake! guy said there was non-relevant damage done to the side panels, and declined to do the repair work. Never gave me an option of me paying for the side panel work, just flat out declined it. Also claimed there was repair work done to the side panels, which I know is not the case. I asked him on what basis was he making that judgment, "I've been in the business long enough." I've had difficulties with Allstate on home repairs, and now my present insurance company. bunch of thieves and liars (insurance companies) read more

Every person we came into contact with was extremely professional & helpful. We were given consistent updates & voicemails with the progress of the repairs. This is by far the best experience we've ever had with an auto body shop. read more