Brought my 2025 Tesla Model 3 here for some front end body work after an accident. Kaizen is Tesla certified so they can only order parts from Tesla (no aftermarket/3rd party parts). Was quoted 3 week turnaround time and my car was ready in 2. She looks brand new and had a great experience with Kaizen. Was kept informed the whole time of status and when I picked the car up they had not only washed the outside but vacuumed and cleaned the inside as well! Highly recommend, although, I hope next time I can return under better circumstances. read more

I drop my car off to get my side skirt repaired after something scratched it on the road. My car has air suspension which I didn't even think would be a problem because the repair has nothing to do with that at all. But they wait two days to call me after my cars just been sitting in their shop not getting worked on to tell me they can't work on my car because it has 'aftermarket' parts. If you don't work on cars with any aftermarket parts that should've been known before I even dropped my car off and signed your bs papers. Ridiculously unprofessional and a waste of time. read more

Got some very deep scratches repaired in a very timely fashion. I would absolutely use them again in the future.

Would give this place 0 stars if I could. Was recommended here by my insurance & came back 4 separate times in the span of 3 months. One thing after another. Dropped my car off with a full tank and picked it up almost empty. The last straw was them glueing down my fender and said to come back if it happens again. AVOID AT ALL COSTS read more

Kaizen Collision Center - Body Shops Near Me - Lemon Grove, California

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I have dealt with Kaizen a few times, and every time they have exceeded my expectations. Theie communication with me was fantastic!!! Kept me informed the entire way. Thank you to the ENTIRE staff!!!! If you need any body work... go to Kaizen. read more

In a time when customer service usually isn't the greatest, Kaizen showed that GREAT customer service STILL exists! From the second I walked in with my car's damage to the second I left, they made the process stress free. Consistent communication during the week, finished in 7 days, car is looking back to new! Hopefully I don't have any more car issues but if I do, I'll definitely go back to Kaizen!! read more

These guys did an awesome job. With no exaggeration, their estimate was half of Caliber Collision. They even did a little extra repair for no extra cost (touching up a tiny scratch). My repair was ahead of schedule, and perfectly executed. This is my new body shop! read more

Came here for a minor rear bumper repair for our Tesla. The repair was quick and they did a good job. Took around a week. This was one of the only recommended auto body shops from our insurance that was Tesla certified. Customer service was good. read more

got my car fixed here through insurance bc someone hit my car and it was close to my house. they drove me to the rental place and took care of my car. they fixed the white part in about a week and said the trim would come in a month or so. never heard back from them so i gave them a call a few months later and the lady let me know that the person who worked on my car no longer works there and that she would call me back to give me an update. never heard back from them :/ so im just stuck with my messed up trim read more

Took my Mom's 2017 Nissan Maxima after I had a small incident driving her car and we had (Roxanne Hartland) as our estimator and she was the best. Not to say, her communication with us during the time the car was being worked on was absolutely the best. Thank you Roxanne for keeping us updated the whole time. My mother is handicap and I was authorized to talk on her behalf and Roxanne made the process super easy. The car came out incredible thanks to her amazing detail on it. I high recommend the shop and ask for her too .. check out the pics read more

Kaizen Collision Center - Before - Body Shops Near Me - Lemon Grove, California

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They may not have reviews but let me tell you they are the most nicest people fastest workers I've known if you have a sucky insurance or insurance adjuster it's not there fault they made my car look like I just got out the lot! I recommend them 10/10! Go to them you won't be disappointed! read more

Kaizen Collision Center - Body Shops Near Me - Lemon Grove, California

Found this place through teslas approved auto body--Had to take my Tesla in go get a few scratches fixed on the window and body of the car... spoke with Shannon. Professional, reliable, and nice. Him & the team were great & kept me informed about my car! Highly recommend. read more

I wanted to shout out how wonderful the service was at this collision repair shop. I got back my car today and was wowed by how it looks! The people there were very helpful and skilled and the result is that my car looks like the day I bought it. The car runs very well and I can't tell you how pleased my wife and I are to have my car back. A special thanks to Shannon and the rest of the crew at Kaizen Collision Center. I will not hesitate to recommend their great service to any one who needs to get their car repaired. read more

Very rude people! Had an appointment for 9am; showed up 20 min early. First, they struggled to find my file. After 2 people looked for it; one found me in the computer and said the person comes at 9. I said OK I will wait for 20 min. Then, they became very rude and told me they don't do it this way. After some exchange of verbiage, I left the place. read more

Only two months after receiving the vehicle, it was out of alignment. The vehicle was taken to the place. Kaisen selected to align the vehicle to confirm after it was confirmed they denied to fix issue. read more

Had front damage to my car was told they would get on the work that day start breaking down my car, they also informed me that some of my parts could be delayed. Lucky parts where on time however they gave me a deadline of 12/6 assured me we where on track things we good, I call on the 6th I was told my car just got out of paint not ready! I call the day after the person working on my car had an emergency yet the manager again assured me she would put someone on it to finish my car since I needed for my kids appt in LA. I call today the 9th and again told car not ready!! The guy came late to work on my car and now conveniently the manager isn't there who reassured me that my car was going to be done today, so to say the least, I am not happy with the service at all!! And still no car!! read more

Run away from as fast as you can. Took my vehicle there last August, gave the my partial AAA payment of 10734 dollars in September it got cashed. I Dec. I was called and asked to remove my vehicle and take it some where else, which I did, and they would refund my check for $10734. It is now September of the next year 2023, and I have not received my check. STAY AWAY, DON'T PAY FOR ANYTHING BEFORE VEHICLE IS FINISHED. read more

This is a review that's (almost) one year overdue. My friend accidentally drove over the curb due to poor lighting, and the protective shield fell off from under the car. Various warning signs lit up as well, so we immediately stopped driving. I called 5 or 6 collision repair centers in the area and eventually spoke with Michael here at Kaizen. He had a busy day ahead but was still willing to spend 10 minutes listening to me describe how the accident happened and the warnings I was getting. He then explained the likely extent of the damage and my repair options. That was *before* I even decided to let them repair. Since I'm not from the area, I eventually decided to leave the car there and have my friend pick it up once the repair is done. When they got to the car, Michael noticed the shield wasn't in too bad of a shape and said one other option would be to zip-tie it for the time being and replace it when it's more worn out. I've heard dealerships and collision centers slapping on more charges after you bring the car in but never heard of any that tries to save you money. The repair ended up costing me a little less than $200, where a replacement would cost somewhere around $600. What's more: Michael usually gets off work around 5:30 PM but stuck around for another hour to wait for my friend to pick up the car. He said he didn't feel comfortable leaving the key in the glove box, even though I could lock it remotely. I showed my sincere appreciation, and he said it's his job to make sure every customer is satisfied, no matter it's a $100 or a $20K job. I am truly amazed and appreciate Michael's kindness, professionalism, and competence. I would give him 10 stars if I could. I simply cannot recommend Michael or Kaizen enough. If you need your car repaired, look no further. I assure you, it will be in good hands the minute you bring it in. read more

I've never received such careless and unprofessionalism in any manner. Folks take your business elsewhere.

If I can give negative stars this place would receive them. Got send here by insurance I was told in a week I would have my car back that was not the case I had to wait 4 weeks for my car then on top of that they didn't fix all the damage and they scratched the side of my car multiple scratches and left half of the damage from the accident like I showed them and all they did was take a photo and ask me am I sure it wasn't there then started blaming my car cause it's an 2005. His excuse was you have an old car old cars tend to start messing up Like what does that have to do with new scratches that happened in the shop after saying I have photos proof it wasn't there they told me we aren't liabilities for the scratches but we will fix them as a courtesy. They are friendly to get your car into the shop when it's there they forget about it they will not call you and if you call they will ask you to call back cause the person that's handing your car isn't there at the moment then when you finally get on the phone or in the office they basically tell you to go F off in the nicest way possible you don't know when you will get your car here and if you do get it back be prepared for it to be damaged big time!! Every person I see go here has a complaint they don't have people they are short staffed and are doing to do the bare minimum and worst job just to get your car out of there and for them to get another in. I Value my car a lot take good car of it and to be told my cars old and old cars mess up and my car is just messing up is idiotic. go to caliber collision I have brought two cars there and they came out looking new not all scratched up. im still waiting for kaizen collision to fix the scratches and trunk on my car ‍ I just called and got told that they are doing me a favor by fixing my car that I need to be more patience and wait till they have time for my car to come in then told me I might have to wait another week. This place is disappointing!!! Don't go here read more

Kaizen Collision Center - This is some of the scratches they put on my car then tried saying they weren't responsible - Body Shops Near Me - Lemon Grove, California

If you enjoy being lied to by the management, if you like your car to be worked on by incompetent technicians, if you like being gouged on part prices then the Kaizen Collison Center in Golden, Colorado is the place to take your car! read more

this place was nice and let me take in my car a few days before they could even look at it. after giving me and estimate and now waiting for the last part i will update my review on my entire experience but so far everything has been great with communication, time frames, and tesla knowledge. read more

Friendly and quick service with weekly updates. Hopefully I never need collision repair again but if I do I know where to go.

Went to the new Kaizen collision lemon grove 5/14/20 which used to be Carstar, to get an estimate on my Kia for a scratch on my fender. I have gone to Carstar a couple times. McKenzie took care of me. She looked at my car, told me she would be right back. McKenzie buffed out the scratch her self and saved me hundreds of dollars. This company cares about there customers. I will recommend this place to everyone and will come back for all my car needs. Thank you. read more

I really love this place. Out of all places to take my Audi A5, I chose this place. I took a shot in the dark and wanted a small business to do the work because, hey, we need to support businesses that aren't HUGE. I could have went to the dealer, or a higher end looking place but I chose this place. I'm so glad I did, the work is meticulous, the service great, and my car has never looked better. I wanted to go on Yelp just to let others know about this outfit. Great people and great work. read more

My brand new tesla model 3 was hit in parking lot. Not bad. Chipped paint and dent in front bumper under cover. Dropped off on a Monday afternoon picked up Friday and it looks perfect. That had not only detailed car but even charged it for me! They are Tesla certified and had a lot of Teslas in there. They know how to put them in service mode etc etc. fast reliable responsive and quality work. read more

Very happy car looks great . I take good car of my car and was happy my car was taken good care of here a little communication problem at first with insurance and shop. Alfonso was very professional and respectful was able to get job done in time for me to get on road to an out of town furneral . read more

Asked about an estimate on my car they gave me a price all the papers with all the parts everything to finish the process they told me they would would give me a call the next day never did I waited nothing a week went by called and later two weeks went by with no call nothing horrible service. read more

Someone crashed into my rear end while I was parked. My insurance gave me a few places to check out. I called several and didn't get a good vibe. Called Kaizen (formerly Carstar Collision), and spoke with 2 different people. Super accommodating, great customer service, excellent repair work, paint matched perfectly, very timely... Need I say more? I highly, highly recommend. The manager, McKenzie, even left me a with a parting gift of a popcorn pack and an air-freshener. Also, they have a special covid cleaning/protection procedure that made me feel safe. Thank you! read more

Beautiful job!! After my 2011 Toyota Camry was hit by an uninsured motorist and dealing with questionable means of repair liabilities, went to Kaizen from a recommendation from my insurance Progressive. Hopefully I won't need to go back anytime soon but when I do, Ill be sure to go back to Kaizen. Thanks Michael!! read more

My 2019 SUV got involved in a hit and run accident back in October last year2021 and I'm still not getting my SUV fixed right at KAIZEN COLITION CENTER IN LEMON GROB San Diego ca. I bin going back and Forward for almost 3 to 4 months PLUS the Paint job is rough especially on the doors and they overlook major damage on the front suspension and stirring now I got to go back to check it again and more I hope this is over soon read more

Love these guys! They have fixed my car twice now and they always do an amazing job, and get the work done in a timely manner. They were so helpful with the insurance companies too! read more

I needed a new motor for my passenger window and Amber took great care of me! They got the parts next day, notified me right away and got the work done within an hour of dropping it off. They sanitized the inside of the car and used extra covers and protection to help during Covid-19. The cost was affordable and they even gave me a small customer appreciation gift when I picked up. I highly recommend their services! read more

I took my car here after a fender bender and the service and quality of work I received was beyond 5 stars. They were timely, and kept me informed throughout the entire process. Thank you for being the best shop in Southern California. read more