December 10, I drove up on a curb and damaged my front left wheel. On the tow truck driver's suggestion, I released the car to California Collision Center. What a mistake! They had my car for
a month and every time I called them, I got a different excuse of some "new finding".
At one time, I called and spoke with "Ted". He seemed frustrated at my asking how things were going. I said, "You have had the car nearly a month now". His response was, "Yeah, And?..." Nothing. I thanked him and hung up. He did call a couple of days later with an update that my car would be ready on Monday. Called Monday and there were more "new findings". Now the alignment needs to be checked and the brake line bled. I wonder if any of these discoveries have made it to the insurance claims people. Wednesday, called again and Ted said he was still awaiting the necessary parts to come in from Nissan. Ted said he would call Nissan and call me right back. Hour later, Ted called me and said he had "bad news". Part didn't come in and he assured me, he would get on it and car would be ready "tomorrow". This is ridiculous now! Nothing the next day, or the next... Went to following week, a month now, January 10, called and spoke to Ted several times. Stated he was still waiting on the part. Monday, 1/10, 3 pm, called Ted again. Said the part just came in and will TRY to install it today and get "right back" to me. It's now 5 pm, no call. I'm sure they're closed by now and they just blew me off again. One month, one day... so far... 5:30, phone finally rings. Ted tells me that "It's not going to happen today" and that he doesn't want to rush his mechanic further. Tomorrow in the "am" he says. Tomorrow...seems I've heard that before...
The previous Friday, called and spoke with Mark who said no part in yet for the brake line and he would call me Monday. I explained that I am disabled and need car to go to medical appointments and pharmacy. He sighed and said, "I am trying to get this car done. I want it as badly as you do."
Picked up car, one month and one day later and drove off happy. I had lights coming on in the dashboard. Bringing it back and to Ted's attention, he suggested that I "should get it looked at at Discount Tire". I told him the lights weren't on before having the car worked on by them and "they should finish the job". His only answer was, "I don't have the right equipment to detect the problem. Have a nice day."
Bottom line, my first instinct was to send the car to Caliber Collision, and I should have followed my instinct. They are always timely and, at least, courteous if/when you call to inquire about any developments with your car. When I went to retrieve some personal items from my car at California Collision Center, I could see that there were LOTS of cars there waiting to be serviced and I wondered how/when they could possibly get to my car. It's a month later now and I am still getting new developments about my car. Please save yourselves some stress and don't bother with this outfit. If you have a few weeks to spare your car and not be able conduct any business and want to be greeted with smart-ass replies when you call wondering about your car and get totally blown off when they say they are going to communicate with you, then this is the place for you. Good luck! read more