Warning - looooong review. It's crawfish season! So, based on that day's Facebook posts on their page, bragging about the size of the crawfish this season, a fellow Foodie friend and I visited Cajun Kitchen for the first time last night. Each of us frequently dines out (together and separately) and enjoy trying new restaurants, ranging from hole-in-the-wall eateries to high-end fine dining restaurants, so cost is not an issue, but we still look for value in what we eat.
We got to the restaurant around 7:30p on a Thursday evening, and while it wasn't yet full, there was a good crowd of customers. I barely sat down before my stomach was excited by the smells in the place, and it didn't help that I was already starving. Looking at the menu, we wanted to try EVERYTHING, but since there were only two of us, we planned to return with a large group of friends on a future date, just so we could "try one of everything".
We started out by me ordering a Stella Artois beer (they only serve bottles), but was not offered a chilled glass, so when the server returned without one, I requested one - no harm, no foul, but the one I received was chipped on the rim of the glass. I didn't make a big deal of it, I drank the beer from the other side of the glass, and when I ordered my second Stella, I pointed out the chipped glass and asked for a new one - again, no harm no foul. We had two servers, one who took drink orders (I regret not asking her name for the sake of this post) and the other who took the food order (her name is Kim). We ordered spicy garlic wings until we could figure out what to order since there were so many appealing meals on the menu; the wings were good.
For our main meal(s), we ordered and shared a half dozen each of the Oyster "Vietnam" and Oyster "Italy", and a Spicy Cajun Boil - the "Fatass" that included 3lbs of crawfish, 1/2lb of boiled shrimp, 1 cluster of snow crab legs, potatoes and corn; spicy level, "Kitchen" special flavor, then an additional 2lbs of crawfish extra spicy level, same "Kitchen" special flavor. My friend really enjoyed the Oyster Vietnam, and I preferred the Oyster Italy, but not overly excited as they tasted like they used the grated parmesan out of the green can - you know the one - but I haven't eaten that stuff since college before I knew about REAL parmesan.
By the time we ordered, the place was getting crowded, so when our food was taking what seemed like longer than normal for boiling seafood, we didn't worry because the restaurant was almost full. Food came, we ate, and my friend who I consider a "crawfish connoisseur" commented that the texture of the crawfish was off, and they did seem a little chewier than what we have at our favorite crawfish spots, but we didn't complain, because it was still tasty. I really liked the spice level and flavor, overall, I wouldn't say the food was great, but it wasn't terrible, so I would return and try other menu items. And I should mention that no one ever came by to ask how the food was, people only came by to empty the trash bowls on the table.
As we were slowing down, we noticed that right next to us, a table with four adults who were all eating crawfish had mudbugs that were easily double the size of what we had in our boil. So, when the "drink" server came by to clear our table, I asked why their crawfish was so much larger than what we had. She said that they ordered "jumbo size", so we asked where that was noted/posted, she said the server (Kim) was supposed to give us a choice when we ordered, I replied, "SHE DIDN'T!" So when Kim came back to our table, I mentioned it to her, saying if we knew we had a choice, we would have ordered them. Her response was a lame and insincere, "Sorry", then she said we ordered the boil, so there isn't an option, to which we replied, but we ordered additional pounds, again, she replied with a sorry, "Sorry" as she dropped the bill and walked away. After everything else that wasn't a great, but still good enough experience that evening and I still considered visiting again, that one act blew that lasted a few seconds within a 2.5 hour dining experience blew my top and ruined the evening for me - I was and am still pissed! I was a server for many years and I would never react to a customer in that manner - you always SINCERELY apologize, ask if anything can be done to rectify the situation and/or offer something (comped item, free item on the next visit, anything) to ease the pain. I should have asked to see a Manager at that moment, but I did not, so I am leaving this here.
Finally, as a former server, I ALWAYS tip a minimum of 20% of the bill, but that little "Sorry" response from Kim pissed my friend and me off so badly that we both agreed to only leave 10% as we split the $104.96 bill. And, I left a note to Kim on the back of my credit card receipt to explain why she only received 10% and to let her know that we would not be returning - we waited long enough to make sure she read it. read more