Their mobile app sucks, I've had problems with it before and on-site customer service hasn't really been helpful, so now we plan on not going unless we get coupons in the mailer, or we hear about a special menu item that catches our fancy. The wait is also inaccurate, so we typically order ahead for takeout. The vegetarian and chicken options make it an easy sell for our friends who go without red meat and want a junk food fix before/after a movie. The Breakfast All day burger is a solid pick from their core menu, less heavy than the similarly tasty CEO burger. For limited edition menu items, we missed the Chicago Kobe dog, but enjoyed the sweetness of the cornbread "arepa" bun in the Street Stack. I'm glad they bothered to toast their hot dog buns, since the NY style dog was otherwise as plain as expected. I like their semi-crispy fries more than the 5G's, and for actual burger fixings they're on the level with Shake Shack, but at the end of the day I'd opt for Smashburger across the board. read more

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!!FOOD POISONING!! I went here got food poisoning within a couple hours. I reached out to the store and escalated it to corporate and they did absolutely NOTHING. Not even an apology. read more

Food doesn't match prices. Cheese sauce was watered down. Sent a complaint out to corporate clearly they don't care. Because no one responded back. Sad I used to like there food. read more

Beware of this place! I've been here twice so far and both experiences were not good. Food was ok, but nothing special. The fries were the best thing we ordered. We also got a chicken sandwich, milkshake, and salad. The biggest issue is the service. They need lessons and training BADLY. The girl who took our orders barely said hello and looked like she was beyond bothered to take our order. We considered leaving but decided it would take longer to find another place to eat than just get it here. I seriously doubt we'll ever be back to eat here and I wouldn't recommend it. read more

Located right across the street from Whole Foods and next to a hotel. It's inside downtown silver spring. Tons of free parking after 6pm and all day free parking on Sundays. Never been here before so I wanted to check out the food here. Upon arriving to the front door, I noticed they have plenty of outdoor tables seating. Pretty nice especially if you want to eat outside instead of inside. The interior of the restaurant is pretty big. They have self service fountain drinks on a touch screen which is nice. They sell tons of different types of burgers here and sides. I ordered their regular burger which comes with lettuce and tomatoes and their special sauce. The burger was nice and juicy and the bread was nice and soft. Perfect combination. Didn't get a chance to try their sides, but I heard they are all good. If you download their app, you are able to order online and pick up at the restaurant without waiting. The staff here are extremely friendly and helpful. Very clean dining area and the decor was nice too. Will definitely return in the future to try other burgers and their sides. read more

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Great food, a guy named Bryan was really nice and helpful, 10/10 service from his part. The ambiance was nice, calm. definitely going there again, recommend it 100%. read more

I cannot believe it took me this long to try this place out. Their cheeseburger is reminiscent of In-n-Out back in LA, and I love it. I also tried their CEO burger two days later, which was tasty, but it came looking like a mess, with the cheese half on the wrapper, and not on the burger, and the other half melted to the bottom of the burger. I would just stick with the cheeseburger at this point. The patty is juicy and delicious, but the fries and onion rings could use seasoning. Would only return for the cheeseburger x 1000000. Packaging comes with each burger in their own respective paper box. read more

BurgerFi - BURGERFI CHEESEBURGER - Burgers Near Me - Silver Spring, Maryland

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POTENTIAL FOOD POISONING I have been eating at BurgerFi since they opened. At one point my best friend years ago got moldy cake pieces with their ice cream, to which they defended the cake claiming they had just received it. I stopped eating there for about a year but then started to to order pretty often again. Yesterday I ordered a quinoa burger, with cheese, fries, with a soda as I've done numerous times before. I finished the burger, ate about a third of the fries, and then had severe stomach cramps, upset, and nausea that I'm still dealing with at 10:30 am, when I got the food yesterday at 3:30 pm. I wasn't able to sleep much and again am still uncomfortable. I have let Uber Eats know and felt I needed to say something to protect others. read more

BurgerFi - Picture of me holding the left over fries from Burger Fi that I will not be eating. - Burgers Near Me - Silver Spring, Maryland

I ordered the ORIGINAL FRIED CHICKEN SANDWICH and fries. The sandwich was a little cold. I should assume that it was done before the fries. The fríes were plenty and perfectly cooked. The breast chicken, even though was a little cold, was tasty. They have a soda machine where you could refill your sodas and for beer enthusiasts, they have 5 different drafts. Overall, I will repeat again and give a second chance to see how they do and see if I could change my two stars review read more

BurgerFi - ORIGINAL FRIED CHICKEN SANDWICH - Burgers Near Me - Silver Spring, Maryland

Summary: Very good burgers, OK fries, and excellent concretes. Would order again. Ordered them for lunch through a delivery app. The burger was solid, juicy enough with good cheese. I found it comparable to Five Guys and Shake Shack, some may disagree. The fries were a little disappointing, mostly because there wasn't much special about the regular fries, but the truffle fries were a cool twist. I really liked the red velvet concrete, which is like a thick custard in which they crumbled a nice amount of red velvet cake. It might not be a standout as a burger place, but that's not a bad thing. I found it to be a solid burger, and I would order from them again. read more

First time having burgerfi. Honestly it was pretty comparable to shake shack, not bad but not amazing. The beef patties are pretty thin and mine was actually a little burnt. My fries were a little burnt too honestly. I like that they have options to spice up the fries (parmesan and Cajun, etc.) but doesn't really make a difference if they're burnt lol. Burger toppings were pretty good, also liked that they had egg as a topping. Would I try it again? Sure. But is it my favorite burger place? Mmm...Five guys still wins. read more

BurgerFi - Burgers Near Me - Silver Spring, Maryland

The burger itself was pretty good, although it did take a little while to come out. I know things can be busy so I don't blame them.

I've been meaning to try this place after learning that they have beyond meat patty which is supposed to taste like meat. It even has the red meaty texture. I ordered it with a green bun thinking it was a bun made from greens but it's actually lettuce wrap burger. I felt so healthy eating it afterwards but maybe added some guilty pleasure fries & onion rings to my order. I mean you gotta have a balanced meal, right? The onion rings were definitely not flimsy & huge. I would definitely order from here again! read more

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My first time going there I got the Ultimate bacon cheeseburger. It was especially good because my family and I had been walking for around 3-4 hours exploring DC. read more

I was excited about trying the CEO but sadly was not impressed. I got it with added grilled onions and green style. I thought the crispy lettuce instead of bun was nice but overall the burger wasn't good. The burger itself was super chewy. Not sure if it was the meat itself or just overcooked. The tomato bacon jam was on the sweet side for my taste. I also got the truffle fries. The fries were also overcooked, not very crispy and more on the oily side. With the added truffle mayo and parm etc they were just kind of soggy. read more

Burger was okay...a bit dry. I haven't tried shake shack but was told that place is better. read more

BurgerFi - BURGERFI BURGER - Burgers Near Me - Silver Spring, Maryland

This place has potential but it needs to make some changes. -The food itself you could tell had fresh ingredients, but my onion rings were slimy, soggy filled with cold grease, and not crispy at all. Similarly the fries had good hand cut potatoes but the oil tasted stale. You just need to do better if you're charging $8 for 3 rings and some fries. -The staff is certainly friendly, but here too there are issues. Besides from my table and the floors being dirty, when I went to fill my drink an employee went on break, threw away my ketchup, mustard, napkins, and took my table (he apologized afterwards). I couldn't even drink my soda because it didn't taste remotely like Diet Coke at all. -Perhaps most alarmingly, the staff let a seemingly mentally ill homeless person take over half the restaurant. All the guests sat on one half, and he sat on the other. I understand if they were trying to give him a meal or direct him to get some help, but that wasn't really what was going on. He then came up to my table and just hovered over me asking me for my food as I ate. I'm always happy to help those who are in need, but it just doesn't seem like a good setup having a mentally ill person take over half the restaurant and then hound guests as they eat. I don't mind shilling out $23 for a burger, fries and a soda if it's a good one, but this just wasn't it. This just isn't a place I'd want to spend time in to eat a meal, and I found myself hurrying to leave as soon as possible. read more

I went to the Alpharetta, GA BurgerFi yesterday and ordered two burgers. This place used to serve good burgers before. But yesterday I was utterly disappointed. The food did not taste good. Both the burgers had funky smell. The service wasn't that great. I noticed that one of the employees was cleaning the tables with a certain cleaner, and then used the same cleaner on the drink fountain (including the spout). Even the drink (Coca Cola) didn't taste like Coca Cola at all. I don't think I will be ever going back to this place again. read more

I would just like to say I really enjoyed the service here at BurgerFi. when I went too the replaces they were a bit to slow with the food but they are on time while still being fresh it's great. read more

Good atmosphere and customer service, however everything was for nothing if the food was terrible, dried meat and the one who took our order gave us a large combination of the " French fries" if they were all dried, burned and unprepared, is not worth the $33.34 that I have paid for this food. I have to put "Chick Fil.A" sauce to get a good taste of the fries lol... read more

BurgerFi - Burgers Near Me - Silver Spring, Maryland

Ended up getting takeout here. The menu has a big variety of burgers on the menu and tons of shake options as well. It's downtown so parking can be a bit difficult too. I thought the burger was pretty good! Wasn't anything out of the world but definitely to check out if you are looking for a quick cheap eat. read more

BurgerFi - Burgers Near Me - Silver Spring, Maryland

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We waited a while to get service as the cashiers continued to ignore us while we waited at the counter and when I asked if we could get help, there was no acknowledgement of us waiting. We didn't have to wait long for our food to arrive which was a good thing. We just got fries though. read more

Fries were undercooked in the inside but burnt on the outside. No flavor. Super greasy and flimsy. So disappointing. read more

BurgerFi - Burgers Near Me - Silver Spring, Maryland

First impressions matter, and the folks taking orders acted like I was inconveniencing them by walking in. Some food came out, forgot two of the four items. Acted annoyed that they had to return to get the rest of the order. read more

the fries they served us were not the usual premium hand cut fries... these were obviously bagged and frozen fries ... this location must be in trouble to be cheating customers like this read more

William the fries was fresh and amazing everything thing I got was perfect The burgers themselves are generously portioned, leaving you feeling satisfied. And let's not forget the fresh-cut fries, another highlight of the experience. Crispy on the outside and fluffy on the inside, they're the perfect complement to a juicy burger. read more

To describe this burger in one word: garbage. Fries were cold, burger was mid, and my stomach unhappy, never again.

While the patio is shaded and larger, the Silver Spring location isn't as good as the Pike & Rose. My hubby's Bacon Burger was missing some key toppings - lettuce, tomato, onion, pickles, etc. When he went back and requested them, a staff member kindly gave the toppings on the side. The housemade crispy Veggie Burger on lettuce wrap was fine. The pipping hot fries fresh out of the fryer was the best part! read more

BurgerFi - Pipping Hot Fries! - Burgers Near Me - Silver Spring, Maryland

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I'm upset because I don't write a lot of bad reviews..but sadly BurgerFi disappointed me this evening and I needed to write about it. Ordered delivery (go #supportlocalbusiness) but realized it was a poor decision. I ordered the single BurgerFi burger on Green Style (lettuce bun option for +$0.50), bacon jam fries, and 5 piece chicken nuggets. Starting with the burger, as you can see, the patty was dry and thin. Lettuce was so think you wouldn't know that it was a burger, just lettuce. I ended up picking parts of the lettuce away because it was too much. Granted it may have been my fault for ordering the green style but I don't know what I was expecting, Shake Shack does a great green burger. Anyways, the patty was dry and it could've used way more sauce and seasoning for my liking. There was no moisture at all. There was no tomato in the burger even though I'm pretty sure there should've been one according to the burger description and it could've used it. But each bite was just dry bland patty, lettuce, and cheese. Not what you're wanting in a burger. Next, the bacon jam fries were a little bit different, not what I was expecting. They are sweet (yes I know they're bacon JAM fries and not chili cheese fries), I'm merely commenting that they were TOO sweet in my opinion, and almost to the point where the sweetness glazed the fries themselves so for a second they kind of tasted like sweet potato fries. Not how I like my fries personally. Lastly, the nuggets were probably the best thing, good sized chicken tenders with good batter/crispy outsides. BUT THEY FORGOT THE SAUCE. I ordered (and it is on my receipt) the ranch, honey mustard, and Fi sauces. None came with my delivery and I was super super upset because I had to eat my chicken nuggets without sauce and I'm sure 99% of those surveyed would agree that the sauce definitely makes the meal. I know what you're thinking - it's because you got delivery! Burgers never taste good when they are takeout. I disagree. I've had Red Robin and Shake Shack that I have both enjoyed thoroughly. Unfortunately I won't be visiting BurgerFi when quarantine is over. read more

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SO disappointed! I waited from 6:53 to 7:15 for my vegfi burger and guess what when I got it it was cold. I even asked and made sure it wasn't ready already and just sitting or something. They said not ready. Then on top of all that I asked no tomatoes and they were there! I honestly wanted to cry because I was too hungry to take it back or do anything so I took a bite so I don't pass out of starvation and I'm on my way to somewhere better read more

BurgerFi - Burgers Near Me - Silver Spring, Maryland

Service was good, as always. However, I asked if there were any lunch specials and was told no. I've read about the "make it a meal" option but perhaps it's not available any longer? I don't know and this review doesn't remove stars because of it. The fries were as good as they always have been. But the burger patties. Dry! A bit overdone. As I was eating it, I felt something additional was wrong besides being dry. Once we got home, my friend asked me how mine was and then I asked her. She didn't really mention dry but said she thought maybe the patties were cooked ahead of time and may have been sitting around for awhile. That made sense to me. I used to love going to Burger Fi but I figure there's a reason I haven't visited in many months or even over a year. Perhaps it wasn't so good last time either. Many reviews here mention dry patties. A couple mention underdone patties. Among recent reviews, more than not complain about the meat. It's a burger place. The meat should be the star! Burger Fi, please get it together. PS - Our cashier was great. And I can't remember a time when I've gotten bad service at this location. read more

I ordered my usual veggie burger this time and asked for it without cheese. I'm lactose intolerant, but I don't really have a problem with having dairy in the safety of my own home! ;D Anyway, one of the workers was sooo nice enough to write me a little note on my order (ordered through ubereats) to let me know that the patty itself is made with cheese. This BurgerFi location has the nicest employees who actually care about their customers :') read more

BurgerFi - I ordered a "green style" vegefi burger and got this....who the heck is working today 12/11/2018 ~4:40pm?? - Burgers Near Me - Silver Spring, Maryland

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2 stars is generous. The main reason my score is low was the fries. The fries were literally cooler than room temperature. I'm not sure how this even happens or how this is served.Being handed something this screwed up made me not trust eating the burger. The burger was tough. Can we stop using "Wagyu" to burgers? You'd have a more flavorful and fresh burger if you just used locally slaughtered beef. The bathroom was really rough. They weren't busy. The woman behind the counter was just fucking around on her cellphone (the entire time I was there) the other register guy did all the work. If she had nothing to do she could have been checking the bathrooms or examining food as it came out of the kitchen before handing it off to clients. I will not be returning. read more

Great burger joint, really good burgers and fries. They say their burgers are free of antibiotics, it tastes really good. You get a great burger for a reasonable price. I liked their Cry-fry for people like me who can't decide to get fries or onion rings. The employees need some customer service training ASAP ... lol Everyone we were in contact with was really unfriendly and kinda rude, or maybe it was the timing and day. But it didn't ruin my experience because the burgers were gooood. read more

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Very mediocre burger! I ended up getting the wagyu burger which was terrible. Also got the parmesan garlic fries which were cold. And I had a concrete. Which was good. I thought it was very slow service and the food came out cold. Who wants to eat a whole cold burger!. And fries should never be cold whenthey are coming out of the fryer right? There is no parking in the area you have to use a paid lot or park far and then walk. I am not eager to try this place again. Honestly going to Burger King would have been more enjoyable read more

I wish I could give this place 3.5 stars. I was super excited to try BurgerFi's vegetarian options since the one by me closed before I ever got the chance to try it. So I decided to stop by another franchise after work and ordered the Beyond Burger option with fries. I thought it was pretty good, but BurgerFi didn't try hard enough to really sell the meal for the $14 I spent IMO. They didn't put BurgerFi sauce on the burger (which is vegetarian and on the veggie patty option) and they put a Kraft single on top, when they could have easily chose cheddar (or any of the other upscale options they put on the beef burgers for a cheaper price). I appreciate the option, but honestly I'd rather go to Quarry House and get the impossible burger with all the fixings and upgrades for a cheaper price. read more

I'm not big on veggie burgers. I've had a few and they were ok. When my friend said I should try it, I knew it would be better than ok. I trust her judgement. This is one of my new favorite burger spots. As good as their burgers are (and they're really, really good), I would have no problem just eating their veggie burger every time I visit. I didn't miss the meat at all. I don't know if it was the crispy quinoa, the sauce, the white cheddar cheese, or the peanut oil they cooked it in, but it exceeded all my expectations for a veggie burger. read more

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First time here and it's like every generic burger place. I got the chicken sandwich and fries. Nothin special about the sandwich or fries. I was just hungry in a hurry so hoping to grab something quick to eat before Avengers. The food a bit longer than need be tho. read more

BurgerFi - Chicken sandwich and the angus burger I believe...w/ fries - Burgers Near Me - Silver Spring, Maryland

We came here to grab some quick pick-me-up while we waited to check in at the hotel. My boyfriend ordered the BurgerFi and beyond burgers while I had the vegan beyond burger. We also had fries with all sauces that were available. The wait took a bit longer since all of our burgers were customized to order, but we weren't mad at that because we enjoyed everything we ate when it arrived on our table. We would come back again. read more

Today was my first time eating here after a recommendation from a good friend. The burgers here are delicious. The only downside were the cheese fries. The cheese was good, but the fries were just ok. read more

BurgerFi - Cheese Fries - Burgers Near Me - Silver Spring, Maryland

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