I think it's the worst place to buy "bagels"(?) around here. What they sell don't look like bagel and don't taste like bagel !! Staff is very unpleasant and very slow. I don't recommend to buy anything there read more

Bruegger's Bagels - I think this are "BAGELS" - Bagels Near Me - Trumbull, Connecticut

PATHETIC. I love their doughy bagels they're not like real bagels but I love them. The store has awful service. I hate writing bad reviews I haven't in a long time. But I was soooo excited I schlepped here from farther away after placing a $45 order for two people. Arrived and they were literally sold out of everything I had ordered. Did anyone call me? No. Did the website let me order it all and take my money? Yes. Had to get a refund and now have no bagels. Let me add that I ordered over 2 hours before they close. If you have no inventory why not shut off ordering?? Editing as the experience has gotten even worse. The one bagel they had available that we still wanted isn't being made bc the staff is having too many personal conversations to make the food I ordered 30 mins ago at this point. GO ELSEWHERE!! read more

the food was fine but the cookie was baked with a piece of paper in it... The bag it was put in was plastic and this could've been a hazard. read more

Bruegger's Bagels - Bagels Near Me - Trumbull, Connecticut

I can not review the food as my daughter and I never received our order. We stopped in on her way to school so she could grab something for lunch. After we placed our order we waited by the pickup line for at least 10 minutes watching as other people who placed their order after us getting their food. Then we heard one of the staff ask another member if anyone was working on our order, which they replied to "no". They have no communication or guidance between the staff who are putting orders together. It seems to be a free for all, with them just watching the order screen and picking whatever they feel like making. After looking at the time and realizing my daughter was going to be late, I told them to cancel my order and keep the money. Waste of my time which is more valuable than money. read more

They're not a grand slam for me; more of a decent, ground rule double, though. The drawback for some is that they are a little the pricey side, and unfortunately it's in that part of Trumbull where any WiFi signal or service is completely nonexistent. Their cheesy hash brown bagel is more of a round, soft pizza crust type of confection, which is good. If you want cream cheese or any topping to your bagel, expect to pay $0.60 more. If you're buying for the office, it can expensive quick; maybe the local armored car can stop by & help bankroll your purchase. One tip: always take your receipt & take the 5 minute online survey at the bottom. It's good for three free bagels on a future visit (although their gourmet, "premium " bagels are excluded, however). The offer is time sensitive so you'll need to redeem quick. read more

I am very disappointed with this location. Every time I go here there is always something wrong and they are always out of something. Today we show up near opening time and they have no bagels. Why are you called breathers bagels if you don't have bagels??? ALWAYS SOMETHING AT THIS LOVATION read more

I've only visited the one in Trumbull, not the Shelton location. But I like Bruegger's. They've got nice strong coffee (better then Starbucks) and their bagels always seem nice and fresh to me. I have lunched here. The last time I was here I had a Salt Bagel. Maybe not the healthiest choice but I was not in the mood for my usual number one choice, the onion bagel. There is usually plenty of seating and this day was no different. I quite enjoyed my bagel. It's a nice spot for either Breakfast or Lunch. My friend also enjoyed her meal. It is kind of hard to spot but it is located in a shopping center (a little one) near a Japanese restaurant I have never eaten at (and sadly near an abandoned Supermarket that shut down and does not appear to be reopening as anything else anytime soon.) Anyway you walk down a hallway to get to Bruegger's. And then you order at the register. There are also non bagel choices. And you could always be bold and get a bagel with everything on it..I did that once and it was pretty good. read more

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Pretty good Bagel spot... A lot of clientele comes and goes, and the space allows costumers to stay too. Bagels are freshly made, and there is plenty of variations when it comes to the menu. I had the smoked salmon with rosemary & olive bagel... and it was great! This is definitely a bagel place to return to for some B-fast. PS Bruegger's caters too! read more

Bruegger's Bagels - Smoked Salmon... - Bagels Near Me - Trumbull, Connecticut

Just moved to the area...ordered online for pick up...when I got there, the worker said the four cheese bagel (which I paid extra for) that I ordered my sandwich on wasn't available, so she put my order on a plain bagel since that was the closest thing. I ordered the Western Brisket sandwich and the portion of all ingredients was disappointing, and it was very greasy. Will not be returning. read more

The egg they served in my sandwich was green. When I called to complain they put me on hold for 20 minutes because they were short staffed. The woman who answered the phone told me the eggs sit in a warmer and that's why. Eggs do not turn green when sitting in a warmer. She did not care and told me told come in tomorrow when the boss is there. I would not recommend this location ever. It's very dirty and the help is rude. read more

Bruegger's Bagels - This is a green egg we were served. Never eat there. - Bagels Near Me - Trumbull, Connecticut

Certainly need to revise this review. The bagel selection was varied and fresh. The employees were friendly and courteous. Store was clean and inviting. read more

Reached out immediately per 'business owners request' and got no response furthering my point that customer service is trash.

We ordered online pick up and after getting home we noticed one of the sandwiches wasn't in the bag. We had to drive back there (a 20 minute drive) and they didn't even apologize for forgetting one of our orders. It was the first and last time we buy anything there. read more

Cold soup...it's 12 degrees out! This is my last mistake visit! So many choices in Trumbull, why risk serving low quality? read more

Bruegger's Bagels - Bagels Near Me - Trumbull, Connecticut

This place really went down fast! I grew up in Trumbull and this used to be my favorite spot when they opened. I looked forward to it every time I visit family. Last two times I had it the middle aged Spanish woman destroyed my order which I try to always call in and it's never ready, even after 30 minutes. I always get the western on an everything bagel. This time un edible . She always forgets the sun dried tomato spread which makes the sandwich. The peppers and onions are diced thick instead of thin and the bacon was completely raw. I threw it out. My mom gets herby turkey and said the meat smelled off the last time she had BB Trumbull. And my sister who are NOT picky won't even step foot in there. They say it's always a disaster. If I'm ever that desperate for an egg and cheese I'll go to Dunkin across the street. read more

Horrible customer service. went there to buy some bagels told the girl to give me more well done didn't even look at me or say a word she through the bagels in the bag and handed me the bag. Looked inside the bag bagels were white no color I told the girl at the register what I wanted and explained to her what I said to the other girl she goes to me that's the way they are. I said they look raw and argued with me she won't change them and said to me that I was being aggressive I said you're arguing with me and refusing to change the bagels she won't do it and I left them there.. rude very rude will never go there again read more

Great bagels! Poor service! If you stop by during the breakfast or lunch wave, be prepared to wait anywhere from 10 - 30 minutes for a bagel and cream cheese. The number of staffers they have is sufficient, however, no one knows how to multitask. If a bagel has to be warmed up, they will put it in the oven or toaster, and stand there looking at you for 30 seconds...move on to the next order. A delicious and frustrating experience all packed into one. UPDATE: went back after a long absence. Place is still slow and the excuses are absurd. Despite there being 3 employees only 1 can help me cause they only have 1 cutting glove....WHAT!? read more

There was barely any cream cheese on my bagel. Disappointed. They used to be much better years ago.

Not open Saturday morning at 6, changes hours,cut way back on cream cheese..I'm done..back to dd

This is one of the worst retail establishments I've ever been to. There were at least 10 employees when I walked in not doing anything except gabbing amongst themselves. They had run out of bagels except for plain. I had to repeat my order 4 times before the employee could remember it. The coffee area was filthy (as were the main counters) and the milk, cream, napkin, and sugar dispensers were all empty. The employees looked dirty, as though they just rolled out of bed. One of them was actually complaining to a coworker about her tip. Tip?? Who would tip these people? I think this store is worth a trip by the local Health Inspector. It's disgusting. read more

I can't begin to tell you how horrible this location is. i understand how busy weekends get at these places. But there is NO excuse not to have bagels available. it has become a weekly ritual with this location. I continue to go just for amusement!!! there seems to be no process in place to replenish empty bins. my recent visit consisted of LITERALLY 5 available bagels, a broken cash register that only allowed electric transactions. I don't know how this place survives!!!! read more

The company said it noticed unusual activity on its network on November 28th. Through a cybersecurity firm, Bruegger's determined that someone had gained unauthorized access to its point of sale systems. Customers who visited company-owned Bruegger's locations between August 28, 2018, and December 3, 2018, may have had their name and credit card information exposed. The data includes card number, expiration date, and security code. read more

Stay away. No coffee !!' In the morning !!!! A new level of cruelty!!! Horrible service Staff more interested in their online presence than being present. Tried an online order 20mins before I got there but still ended up waiting over an hour, for it to be completed after I got there. Upon reflection Dunkin' Doughnuts bagels are not so bad. read more

I have been a client of this location for 20 years. I notice that in the past 2 years the overall attitude at the store has gone past many negative stars. The current employees are absolutely RUDE, uneducated, lack any basic manners and have no idea what customer service is. I have been a business owner for 40 years and this type of employee would not stand a chance to work in my company for more than 5 seconds. I notice the female employee yelling at customers in front of me, and I was no exception. After a bad attitude at the cash register when I ordered a dozen assorted bagels, and requested that half of them be plain bagels, an employee started yelling at me that they were assorted. In the past I have always chosen the variety I wanted and not be subject to whatever bagels the unprofessional employee chose for me. Either the owner replaces this type of uninterested staff or it will close soon. I will not recommend them to my worst enemy. I am done with them, after 20 years of being a customer. Just go the other bagel places in the area. read more

The bagels here are so small and the staff is ehh the best bruggers shop is downtown New Haven

Yea sure it was a good bagel but the service is horrible. Never seen that much of an attitude in my life. It's like the workers where tired of there job and wanted to quit. It was a very unpleasant experience will not be going back. But the bagel was good. read more

Hey Scott, you have ONE SINGLE JOB; BAGELS! How hard is it to keep your bagel baskets stocked? You are also obviously unable to hire staff that knows how to keep a line moving or smear cream cheese on a bagel. Every single time we come to this place you are out of all popular bagels. ALWAYS! You seem to have an obsession with poppy seed and jalapeno bagels which are always overflowing. Is your head so thick you are unable to gauge the same repeat customers every single weekend? How long have you been open? R I D I C U L O U S!!!! The only consistency at this place is the LINE OUT THE DOOR due to poor management and workflow and empty baskets that should be stocked with bagels. Yelp needs to adjust their rating system so we can give ZERO stars. read more

I would recommend JBC bagels over this Bruegger's. Order was incorrectly processed here and selection much better at local competitors.

I stopped here for breakfast during a busy time, about 10am. The wait was understandable for how many folks were in line. When I got up closer to the counter area, however, I noticed 5 people working - the line should have moved at a much faster pace with 3 folks making food and 2 cash registers going. This was my first time here. I decided to order a sesame bagel with the onion and chive cream cheese. When I placed my order, the employee said, "we're out". "Of what?", I asked. They didn't have the cream cheese. I kindly made another selection. She then proceeded to ask another employee to get the onion and chive cream cheese. They were just "out" 5 seconds prior. She then did a huffy and went back to get the cream cheese herself. I ended up with my initial selection, but was floored by the situation. When I got to the check out counter, I asked if they are able to make iced tea. The woman said, "I can but I'll have to make the tea and then get ice", as if I had asked her to perform some difficult task such as brain surgery. Overall, the food was fantastic, but I was disappointed by the less than average service. I just took a look at other reviews and it seems as if I am not alone. Hope not all locations are like this one. read more

I generally do not write a review at a restaurant or bagel shop. But I feel I have to because I went in today at about 1030 and I ordered a dozen bagels and two tubs of cream cheese. The cream cheese was fine but as the office staff were sampling the bagels each one they discovered the raw dough inside..also they were very small. Absolutely unfit to eat. Also The bagels are from the Trumbull Connecticut store. Not California read more

Have been going to this Bruegger's location for years! No issues, always have tasty bagels! As expected, if you go during a busy time i.e. Sunday morning you may have to wait while they make fresh batches. read more

Honestly just a sorry excuse of a bagel shop. I guess being from Long Island I'm spoiled. Service is soo slow it took them 5 mins to put together 2 bagels. Very skimpy on the cream cheese and the bagels are tiny. Taste wise, the cinnamon sugar bagel with cream cheese was pretty good but definitely not good enough to come back again. read more

Bruegger's Bagels - Blueberry bagel w/strawberry cream cheese - Bagels Near Me - Trumbull, Connecticut

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Had little to no bagels at 1030. Was moving very slow with many workers. allowed people to buy bagels on app that they didn't have. Waited forever for 3 sandwiches. read more

Bagels are great but the staff are so rude! Be proactive guys, even if for some reason you cannot make the order you could take the order and the money to eliminate one step especially if you are doing nothing else. Gerald was particularly rude when I asked for a single bagel, no filling needed, just a bagel in a bag! He looked affronted that I'd had the nerve to ask him for a bagel and not waited at the counter. I was the only person at the counter, the guy preparing bagel orders was busy with an order and since Gerald was standing around doing nothing but talking with 2 other co-workers it seemed logical to me. He never spoke a word to me except to tell me the price, he got the bagel while whispering to a co-worker and smirking. I wish you well Gerald but you won't get far in this world with an attitude like yours! read more

We ordered the hot and ready Brunch Box! And my family and I have never eaten such soft and fresh bagels! Totally give this spot a try it is amazing! This was our first time ordering and we will surely continue. read more

Ordered 4 bagel sandwiches. Walked her through it multiple times throughout process. Not even close to what I ordered. Not even in the ballpark. Not even the same planet. Had to go back and just get the charges reversed. Never again. read more

Been wanting to try this place for awhile...called ahead for a pick up order as I was short on time. Ordered a bagel not toasted with cream cheese & a BEC (they were out of wraps) so wheat bread was recommended. Arrived in the given time & my order wasn't even started yet with maybe 3 people waiting in line with plenty of staff. Service was definitely lacking & a pretty noticeable disconnect between staff members. Definitely wasn't impressed with the food either as order was wrong & sloppily put together. read more

Bruegger's has announced that their least popular bagel, chain wise, is onion. Based on that, they are no longer offering onion bagels. I believe that is a very shortsighted decision. I, for one, will no longer visit Bruegger's. I have long preferred Bagel King (only a couple miles away). It's too bad. Their bags were certainly good, even though I prefer crusty bagels. Their coffee was aways fresh and hot too. read more

Please be mindful that I stopped by midweek, midday--- obviously not the busiest bagel buying bubble of time! Customer service today was awesome! Extremely friendly and happy people working which is appreciated. The line went fast and they were stocked up my favorite cream cheese! In the past, they tend to sell out of certain cream cheese flavors. And the bagels are always delish! read more

I have long felt that the management of this particular Bruegers should be fired, and my last visit cemented that belief. Unless the corporation has changed it's formula, it is clear that SOMEBODY here is trying to save money. I ordered a dozen bagels. When I got them home and opened the bag, I noticed that bagels were should half the size they were supposed to be, and they were more bready than they usually are. Someone needs to be fired. read more