Had my brakes changed out here last week. Previously had them done at auto nation and while they had told me they changed the rotors they had in fact not. Brake master took care of me. Friendly service! read more

I took my wife's car there yesterday 6-12-2026, and everyone was very friendly and helpful, Richard explained everything to me, five stars all the way, thank you. Craig L read more

I had a great experience at Brake Masters when I came in for an oil and filter change. The staff was friendly, professional, and got me in and out quicker than I expected. They explained everything clearly and didn't try to upsell unnecessary services, which I really appreciated. My car is running smoothly, and the whole process was stress-free. I'll definitely be coming back for future maintenance and would recommend them to anyone looking for reliable and honest service! read more

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This is a difficult review to write. My experience here has a lot of postitives but also a fair bit of negative. I brought my car in knowing that I needed a brake job. It had been nearly four years simce the last time. The brakes were feeling soft. Plus they were squeaking, clicking and grinding. But there were other noises too. A different kind of squeak along with some clunks and bangs coming from the back. Brake Master took some time to look over everything and give me their notes. The recommended list was: - brake pads front and back - new front rotors - resurfaced rear rotors - new shocks - alignment (included) - tire rotation (included) I was shown the wear marks on the brakes, fluid leak remnants on the shocks, and cracked rubber bushings where the shocks and springs connect. So I opted for the better safe than sorry mentality and agreed to all of the repairs. An all day affair. They were good enough to drive me home and got to work. Towards the end of the day, roughly 60 - 30 minutes before closing, I called to get an update. They were just wrapping up. I told them I didn't have a way back to the shop and so they picked me up in my own vehicle. They needed to test drive it anyhow. They brought brought me backnto the shop and I paid my bill. They helped me out and found me some discounts to cut the cost. That was appreciated. They also told me that the new shocks would feel stiff for a while until the break in. I left the shop and drove around to run some errands before heading home. I definitely felt the bumps a lot more as they said I would. But I was also still hearing some noise in the back. I had assumed it was just things rattling because of that stiffness. I figured it would go away soon. I was wrong. It actually got worse and I could not figure out why. I found things in the spare tire compartment that were rattling and tried to take care of those. No help. The noises were getting even worse. Then, one night on the way home from work, it was really bad. I could feel the bumps coming through the frame and floor board. Something was wrong. Very wrong. When I got home I jacked up the car and crawled underneath to have a look. I was shocked to find that one of the rear shocks was only loosely attached and practically ready to fall off. No wonder my ride had been so terrible. The next morning I was back at Brake Masters to have them address it. It turned out that the bolt had sheared off. Brake Masters worked to remove that bad piece and insert a new one. They drove aound for 10 or 15 minutes and were not able to replicate the noises I had been complaining about. Success! Best of all, Brake Masters stands by their work. They did not charge me for this fix. I can't say that the broken bolt was the fault of the crew at Brake Masters. It could have just been a manufacturing defect or metal fatigue. I also cannot sat that it wasn't their fault. Maybe they over torqued the bolt. Maybe it was loose and there was too much play which caused it to shear. Either way, it broke and Brake Masters repaired. For this I am grateful. The over all experience that spanned about a month was just frustrating. At least it is done now. read more

Brake Masters - Sheared off bolt head - Auto Repair Near Me - Henderson, Nevada

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Very accommodating and good service! Price very reasonable and recommended only what I needed. Took like 30 min longer than they said it would but that happens. But was fast overall read more

They use cheap no name brake pads. They offer a lifetime warranty but the pads less than 20k miles.

I hate taking my car to mechanics! I do not trust them! I went for an oil change and brakes. They did the work that I asked for and didn't try to upsell me. I appreciate that! read more

Got the full synthetic oil change and was in and out in about 45 mins on a busy Friday morning. And they didn't attempt to upsell me on any additional services. read more

Six lights were lit up on my dashboard. I was not getting anywhere with my Kia dealer. I took my car to this location as I had been here before regarding more minor things. They diagnosed, ordered the part and installed for me. This was not a minor repair, nor was it inexpensive. They worked with my warranty company and it was covered. Richard is the manager at this location and he is phenomenal. He is very very helpful and they do not recommend anything that is not necessary. If you have something that needs to be checked out, you can feel safe to take it to them and they will be honest with you. I highly recommend this location on Lake Mead Parkway in Henderson. read more

I would give these guys 10 stars if I could! I had no idea what was going on with my breaks, I knew it was bad but didn't realize how bad! After giving me a free quote it was a lot more than I thought. They did all the leg work with my car warranty and saved me a ton of heartache and money. After completion they let me know my tires were dangerously bad. They called a company and got me an incredible deal , while I was a work without a car got to the tire place and saved the day! I highly recommend this store. Very good customer service and go above and beyond. read more

Richard hung up on me when I asked for a brake quote over the phone. he wanted me to bring my car in to "make sure I needed brakes." This is a subpar shop. save your time and money. look elsewhere read more

Awesome service, super clean and comfortable lobby, comfy chairs. Also the manager is super nice and helpful, they helped me properly fit my wheels. 10/10 read more

was quoted 30-45 mins for lug nut repair, made appointment a week in advance. came in for appointment and was told it'll be 3 hours. what the hell did i make an appointment for?? read more

DO NOT TAKE YOUR CAR HERE!!! If I could give 0 stars I would! Terrible customer service and horrible quality mechanics. I brought my car in that I had just bought knowing it had some leaks. Brought it in to brake masters and Tim was very good at first very communicative and helpful. They had my car for 2 weeks only to be charged 1200 in labor in total and car still leaking even worse then before. In repairing a crank seal leak they damaged my power steering pump which they fixed prior in the week ($585). They gave the car back knowing the power steering pump now had a hairline crack in it. I then dropped the car back off the next day to have another pump put in. They were in no rush to do the job and I needed my car back being they've had it for 2 weeks already. So after my car sitting all day I just took the car back and did it myself in my garage(took 2 hours). Felt better about the quality of my work anyways even tho I'm no mechanic. I then requested a refund since I did the pump myself and I've been struggling to get in touch with anyone willing to help ever since. LONG STORY SHORT TAKE YOUR CAR TO A REAL SHOP OR DO YOU WORK YOURSELF! Unless you like headaches... read more