I'm sure the workers do quality service on the cars, and I wish I could've used their services. However, the man at the front desk was so rude to me when I came in with some questions that I think it's best to take my car elsewhere. read more

Had my air conditioning replaced. While I was gone they called me and said I need a new radiator because mine was clogged, After I got to the shop.I asked to see my old radiator and it just had a little debris that now into the front of the radiator and that's what they considered clogged. I could have just sprayed it with a water hose and unclogged' it. My last oil changed from there.I received no receipt and the sticker is what they put on my windshield. I have no confidence that they replaced my oil filter. read more

Brake Masters - Auto Repair Near Me - Henderson, Nevada

I went in yesterday for a scheduled brake service at 8:30 AM. After waiting for nearly an hour and a half, I asked for an update and was told my car was "next in line" -- meaning it hadn't even been worked on yet. At that point, I asked for my keys because I was planning to take my car elsewhere. Suddenly, I was told they were just now pulling my car in. I decided to stay since I had already wasted so much time, but the situation was incredibly frustrating. What made it worse was seeing customers who arrived 30 minutes after me get their cars serviced and returned before mine had even been touched. This level of disorganization and disregard for scheduled appointments is unacceptable. Do not go to this place unless you're prepared to wait over an hour and a half past your appointment time just to have your car looked at. read more

Joshua is probably the only good thing about this place and he should find a job elsewhere. Mechanics are slower than hell. They told me first night it would be done, then just give them until morning. They had my car until almost 3pm the next day, $1300 later my car still doesn't drive and I moved out of state so I guess i'm just out of the money. They put all new parts in and places where I moved won't even do an alignment on the car because their repair was so bad. If i could give negative stars I would. DO NOT TAKE YOUR CAR HERE. read more

The amount of stress this place has caused me can't even be properly described in a review. But if you care about your wallet and sanity-- I beg of you to learn from my mistakes. I already knew they were schemers after getting work done from them last year and the year before-- and made the greatest mistake of 2025 by taking my car back. I came in for a diagnosis in March (since some parts were under warranty and of course wanted to see if those were the cause of the issue), they dramatically tell me I need a catalytic converter for over $3000 among other things. I leave to get second opinions and first of all, they didn't even fully screw my spark plugs back in. Second, nobody else I go to is concerned about the cat. So I get some other work done elsewhere--and here's my next mistake. I was recommended to replace my thermostat, so I thought "well that IS under warranty still at Break Masters--so as much as I don't want to go back, gotta do what you gotta do!". Still had a few check engine codes, so my goal was to focus on one at a time while money was tight. That's when the disrespect and scheming hit the roof. I came in and repeated numerous times that all I want is my thermostat looked at. I don't care what other codes you pull, or if the car is going to blow up tomorrow-- all I need is one part looked at because it's under warranty. They ask if the car is running weird or overheating, I say no--I just have a code for it and was recommended to replace it. I knew what would end up happening, but man did I hope, and again--that was a mistake and I hope nobody else will make it. I'm told it will be an hour and a half to run a few tests--I'm there for almost 5 hours even though it's empty. They start getting a little funny with me once they see that I got my turbocharger replaced elsewhere and accuse me of lying about the car overheating. My radiator cracked last month and it's been repaired, my guy--I have no reason to explain a previous issue that is unrelated to what is going on right now. They keep blaming the other shop, saying they messed up a bunch of stuff and that's why I'm having problems (which...I wasn't having, I just was trying to get the codes off). One guy finally tells me everything is looking good, they're gonna take care of the thermostat and I also need this $300 part to go along with it. So I'm like sure, that's fine. He says just wait until the manager returns so he can confirm the warranty information and whatnot. Another hour or so passes. Cue the dramatic, cliché "come take a look at this, it's not good" and for some reason my car is all taken apart like a horror scene and they're saying my engine might be flooded (because the other shop, of course) which caused my thermostat to corrode too (goofy because that thermostat code has been there since before any repairs). Let me mention too--that thermostat looked 15 years old even though they replaced it in September. Not gonna assume anything, but it is a wee bit suspicious. So after waiting there for hours they tell me to keep it over night even though the shop is still open for an hour and a half. Playing it off like it's some stellar act of kindness to ensure my car is safe. Alrighty mate. Not sure why I even let them keep it, because it just gets goofier. I get a call in the morning saying they stayed late, came in early to look at it-- boyyy give me a break. Says my engine is fine, but that my water pump is contaminated and 'because it's the other shop's fault' my warranty on that is voided. Oh also, it has to be original parts so extra expensive. I called all of this happening, that's what's so frustrating. Of course, I just want my car put back together and returned to me--but oh, that $300 part? Apparently I approved of it and the car can't be put back together without it. Like what??? Homie told me I needed it for the repair back when "everything looked good", that's why I "approved it" even though nobody mentioned it to me again after I was told to wait, so I didn't even fully know what was going on. Plus apparently the diagnosis was $200?? So I paid $500 just to waste time at, miss work, and have a car returned to me with no thermostat--even though that is the ONLY thing I wanted looked at. They didn't even call me when it was put back together. When we did call, they say "we didn't say we'd call just to come by in a few hours"??? Homie I have a life and responsibilities, what place wouldn't call you when your car is ready? It's beyond obvious what is going on here. read more

I went to Brake Masters recently to get a second opinion on some repairs that AAA wanted to do. I found out that I did NOT need new Serpentine Belts, I did NOT have to pay $50 for a Brake System Inspection (it was free), and I saved a couple hundred dollars on a Front Brake Service Package and Cooling System Service. Well, no need to say it but, Brake Masters is my new go-to mechanic for ALL my car needs! read more

If I could give zero stars, I would. This place is a total scam--BEWARE!!! I brought my 2021 Tahoe in for a routine oil change and was shocked when they gave me an estimate for over $1,200 in "urgent" repairs. They claimed my car was unsafe to drive, citing seven tears in my belt and poor brakes. That didn't sit right with me--my vehicle is still fairly new and meticulously maintained. Thankfully, I went for a second opinion. The other shop confirmed what I suspected: there were no issues--my belts were in perfect condition and my brakes were just fine. This Brake Masters on Marks Street tried to use scare tactics to pressure me into unnecessary and expensive repairs. This kind of dishonesty is unacceptable. Save your time, money, and peace of mind--go elsewhere. read more

I'm getting to the point where I just want to stay home forever in order to avoid dealing with car people. This rip off joint estimate is 1100. We just need pads. read more

Brake Masters - Auto Repair Near Me - Henderson, Nevada

Called and an appt for a brake insp. Told I had a short window. Told they can get me out in 30min for just quote and insp. Showed up for my appointment and it's now hour and half. Not a fan of being lied to and wasting my time. read more

People were nice went in to get my brakes done $800 to get them done two days later squeaking and squealing took my car to another Brake Masters and they said they put in cheap pads. I'm so upset. I thought I could trust them. I always went to the Brale Masters in Tucson and they charged a good price were so nice showed me my pads before they took them off so I knew they needed to be changed. But this place on Marks nothing. And they started telling me about my air filter amongst other things. I told them no just the brakes. I will NEVER go back to this Brake Masters on Marks St. read more

I have been ripped off by this place and my brakes are still making the exact same noise as before they were "replaced". Due to personal issues, it's been weeks and I can't take the car anywhere else to check what the REAL issue is. I will never take my car back there because I don't trust them. That leaves me in a bad situation. I feel absolutely taken advantage of. read more

I had front brakes done and then rear brakes in 2 separate occasions that cost me approximately $900. I took it back for squealing every time I'm backing up. They said there's nothing they can do. 2'yrs later I come back because I have to push brakes really hard to brake. They can't find any record of my visits. Mgr was not sympathetic and reluctant to do anything. I had to come back to find any of my receipts. I had my daughter take the car back and the receipts since I had to work. They were rude to her and she knows about card brakes too. I came back the next day. Mgr Told me my receipt was on someone else's record. The excuse was that they changed Their computer system. Beats me! But it only had one receipt. They changed the front pads to shut me up but didn't solve the problem. I will never go back to that Business ever again! read more

These guys are incredible! So nice and quick. They are attentive and tell you things straight up. I was able to see all of the issues they were mentioning too. Great service and kindness overall. read more

I had the oil change and tune up.I was told my struts was leaking and need to be replaced $$$$. I had a reputable place check my car out and they didn't find any problems with my car. So watch out they will try anything to make a buck. read more

My SUV can be a hassle to fix when the brakes start to go. This last trip here was no exception. What was an exception was that mgr Jose stayed on the problems until it they were all resolved. He even personally drove to pick up a correct part so I could have my ride ready by end of today. Thats exceptional service and a great brake repair so I'll take him up on the oil changes he says the offer too! read more

Wear and tear on brakes happens to every car. Especially when most of your driving is done in the city with a lot of stop lights and traffic. And while I can do a brake job if I want to, the fact is I don't want to. So instead I brought my car in to Brake Masters. I scheduled an appointment online for 7:30 right when they open. I showed up a little early but they got me right in and checked my brakes for me. They told me basically what I already knew. The brakes were functional but showing signs of wear. I opted for new pads, rotors and fluid. It was more than I really wanted to pay but it was more than I would have done myself at home. I would have only changed the pads and not fully trusted myself. For safety's sake it is worth it to me to pay up a little bit for a professional to do the job. The guys at Brake Masters are professional, friendly and fast working. At least they were today. I had my early appointment plus they had a couple of cancelations. So this job went fast. All total I was there for maybe an hour. That gave me time to walk nearby and do some shopping. I was walking back when I saw my car pass by me. They were taking it for a quick test drive to check the new brakes. Mission accomplished. read more

I had a 10:00 appointment, got there at 9:45. They made me wait to check in until almost 10:00. After he had my keys and all my information he told me it would be about 2 hours. FOR AN OIL CHANGE, YOU HAVE TO BE KIDDING! I left and won't patronize Brake Masters again! By the way, went elsewhere and was done in about 25 minutes without an appointment, they were busy but had 4 people working on each of 3 cars currently in the service bays. read more

So this place was good and trustworthy when all the old techs and management was here, now absolutely not. I brought my car in 2x and BOTH times all the sudden all these other problems are found, mysteriously. Both times, it was something easy and simple and turns out to be like a thousand in the end. First was brakes, which I had slotted and drilled rotors already on my truck. I brought brand new ones and brand new pads. The ones that were on were almost brand new and they took the old ones AND rotors off, over $500 worth, and just slapped the new ones on. Did I get or get asked if I wanted the old ones, nope. I know they had NOTHING wrong with them, so someone there is probably rolling on my $500 rotors. And they said I need a new oil pan and gasket which will be $1000-1200. This last time, I said oil change, check the brakes and check the alignment. They come back saying they can't check the brakes cause it wasn't purchased from them. They didn't look at the alignment but tell me that the thermostat and it's gasket need to be replaced cause it's leaking all over. Weird how nothing is said about the oil pan that hasn't been replaced. And a $500 bill for them to do the thermostat cause it takes 2hrs. I said the pet is $20, how is it $480 in labor? Oh, it takes 2hrs to replace it. But then a different guy says, "it's leaking a bit but not a lot to need replacing. It drips on the water pump and dries up." Yeah, never again am I going back there. They lost all the good mechanics and management at this location and I wish I knew where they went cause those guys always shot straight and knew what they were doing. read more

My mom has an old 1991 Buick that she took in. Instead of giving her a ridiculous quote Charles was honest and helped where he could to ay least get it going for now. I get nervous when my elderly mom goes places because unfortunately some people will take advantage of her situation. Thank you Charles for spending the time to treat my mom kindly. read more

I was unable to get my issues resolved for my car on multiple occasions and the people helping me were not the kindest. Hoping others have a better experience, as I felt like I was not their priority. I asked to be contacted by the manager so I could clear things up or get some insight on the issue, but no one reached out. read more

DONT COME HERE!!! I'm not even going to into detail on everything I'll just keep it short and sweet. They're are extremely slow and unreliable everything they tell you isn't accurate and they don't even communicate it with you. Go somewhere else trust me read more

I called about bringing my car in for an alignment set an appointment up for 8am. Brought my car in for an alignment and they showed me what the before and after was and was a great place. read more

Best shop and crew while waiting for a brake inspection a woman came in needing a jump and without hesitation one of the managers got on it and helped this person out. The owner gave me a good price for a full front brake kit with warranty. Few hours later back on the road all good. Thank you read more

Took my car in for back brakes and paid $200! The next day the back brakes are making noise so I take my car back and they put the new brakes on when the rotors were bad and now they want to charge me another $200 for that!!! I would NOT recommend this business total rip off!!!! read more

I brought my car in today on my lunch hour to have one of my front headlights replaced. I had ordered the light ahead of time and thought I'd try Brake Masters since I had taken my car in for an oil change last summer and the service was OUTSTANDING. I have a Mercedes which is notoriously difficult and expensive to maintain. Charles and Ruben greeted me with a smile and a hello (quite possibly the friendliest staff EVER) and got started right away. Turns out I had bought the wrong part, but they had one in stock and put it in for me. They finished the job in less than an hour and I was able to get back to work on time. As I sat in the waiting area, I watched and listened as Charles and Ruben greeted every customer (in person and on the phone) with the same enthusiastic, warm, friendly greeting. Absolutely EPIC customer service all the way around! I will never take my car anywhere else! read more

Here we go, first point of contact was my wifey calling and speaking with these guys since I was at work. Rear brakes were grinding just only for two days- got quotes over the phone like $450 just for rear brakes, never was their an offer to resurface rotors or other options right away replace rotors. When I got a chance I called and got some run around- wifey was worried so we took it in. Dropped the car off got a call the car was done- went to front counter with my wife to be handled a bill of $276 for just resurface rotors and rear brakes. Beyond ridiculous I asked for an itemized copy was shown other work was added to my bill, took the front desk guy that they should have called me about doing that brake fluid flush- 90% of vehicles don't ever really need a brake fluid flush. He said they never talked to you about it I said no they didn't only about resurfacing rotors. He went to the back to get the mechanic and the dude (and the BS) manager came to the front and said we talked about it, I said no we talked about resurface of the rotors never about the brake fluid flush. The mechanic then said out loud "Fuck it" take it off after he through a tantrum and crumbled the paper and through it. That just told me that he was purposely trying to get over on us- I lost it because he walked away like it was nothing. So I got pissed because of the disrespectful attitude for his wrong- I told him is that how you talk to a customer- He literally didn't say Jack squat to me. I walked back into the office and said is that how your employees talk to customers. Only one guys apologized the other guy stayed quite and the other BS manager just walked away and didn't even say nothing- They did take off the (overcharge) which I don't even know if they even did that work on the vehicle. Not a good way to conduct business or business practices. First and last time ever going there. No way do you ever like an employee talk to a customer like that and just stand by not saying a whole lot to gain back business- never offered an additional discount or anything for that guys behavior..... No I don't recommend this place This location is on Marks st in the Lowes parking lot... Find somewhere else to go Find somewhere that treats customers who are spending money like people and with some respect not with the disrespect I encountered with my wife. All this was done nI front of her. NEVER GOING BACK STAY AWAY. They will try and charge you more then what you wanted done. Make sure to read over your bill and make sure it reflects what you wanted done. Or simply find somewhere else to go. You have been warned. I would give this place an absolute Zero- if I could. read more

They changed my Toyota oil at 70k miles and told me it needed to be changed again at 75k miles. Before returning I checked the Toyota website and it very clearly states that if synthetic oil is used, oil should be changed every 10k miles instead of 5k miles. Im going with Toyota's recommendation. When I cancelled my appointment I was told " do what you want, we still recommend every 5k miles" I will be going elsewhere where they don't miss lead and where they don't recommend service that is not needed. This took place at the new Green Valley location. read more

The team is awesome. They communicate well and are competent. Typically are pretty accurate with scheduling and there time to complete a job. Thank you guys for all you do. read more

If you are considering taking your vehicle to Brake Masters shop # 230 on Marks St in Henderson, I would totally reconsider. Instead, you should take your car to an honest shop. They are totally dishonest here at shop 230 in Henderson, NV. They will take complete advantage of your situation costing you $$$ in the end. Worst Management ever! read more

I made an appointment to have front end alignment on my 2017 Kia Soul. They were ready for me and completed repair in the time quoted. Great price after coupon. Extremely polite personnel and very nice and comfortable waiting room. read more

love the worker and this store they are great ‼‼ They always great you with a smile and it always ready to help out. Great place to take your car If you need anything lol read more

Great service Very efficient be a loyal for many years recommend these guys for everything Charles and Bill great service

Getting your vehicle served is alway a pain and can be an expensive pain!! Brake masters was incredible helpful the customer service was great and the work they did on my wife's car was amazing. Definitely a place we'll come back to when we need service on our vehicles. read more

I took my car in asking for an oil change and tire rotation. Also ask them to check the brakes. They took my car in on a timely manor. After 30 mins I was told I needed two rear struts. Trusting that I needed new struts I agreed. I kept my eye on my car and reminded them for a tire rotation. The manager reminded the tech. I know my tires were not rotated as I was watching the tech. I wouldn't be upset if the tech said he didn't do it, but he lied and did not do it. Manager said he was in the middle of a he said/he said situation. Anyways they lost my business. If they are not honest about rotating tires, what else are they not being honest about. read more

You asked my opinion about your service here it is: You won't like the message but here it is! You want to charge me $750 for an already overpriced alternator from FomoCo, really? You already get a discount from your supplier ! I can buy the overpriced alternator from O'Reilly or Auto Zone for $450 -$550 + core charge! Which is overpriced from them as well. And your above price doesn't include installation, that's another $140, Total $1,000.00 for an alternator tha should cost Around $150 maybe!! What do you think about my thinking? I believe a class action lawsuit is warranted against FoMoCo, how about you? read more

Fast, friendly service. The crew at the Marks store are awesome and I will always take my vehicles there for brakes, front end work and general maintenance. read more

My car feels soo much better again thank you sooo much been running around from different places for my brakes and I am glad that everyone including pep boys couldn't help me since I had a wheel lock.. brake masters found it in the glove compartment lol it was seriously right there very visible anyways if you guys need any work done to your vehicle I highly recommend them honest people, good customer service, beyond pleased thank you for helping me while everyone else on the block just quoted double that I appreciate you guys so much. I'll be seeing you guys when my vehicle needs it oil change etc.. read more

I called on the phone told them exactly what I needed and what kind of car I had they told me $400 so I made an appointment for 730 I arrive this morning at 7:30 and they were very rude took their sweet time look at my car and then told me it was $980 so I took my car to Finley Volkswagen and they did my brakes for $750 save your money and go somewhere else read more

Terry and the guys at brake masters was able to align my car and fix a flap in no time! I was truly impressed by their dedication to helping me with my car after having discount tires install tires without alignments!!! I would recommend this business to all!! read more

I'm new to the area and was in need of an oil change. I get nervous about trying out new auto places because of a previous bad experience. But I called Brake Masters and asked if they had an opening for an oil change. After receiving the go-ahead, I drove on down and was greeted warmly in the office by the staff. I opted to wait inside while the work was done (it was in the 110s that day). Super spacious waiting area with a nice amount of chairs and a big screen TV that was playing Big Bang Theory, and most importantly, a working A/C! An episode or so later, and my car was done! :) They also secured my car's heat shield (per my request) that had come loose and was rattling, and they didn't charge me an arm and a leg! I will definitely return come my next oil change. read more