Unfortunately, our experience with this shop was extremely disappointing. We originally brought our car in on June 29 to have the shocks replaced. After picking it up, we immediately noticed a clunking noise that had not been present before the repair. When we brought the vehicle back, we were told an additional part needed to be ordered. From there, communication became a major issue. Days passed without any updates, and our attempts to reach the shop went unanswered. However, after my wife posted a negative review, we received an immediate response and were told to bring the car back in. The new part was installed, but the problem persisted. At that point, we were told a "brand-name" replacement part would need to be ordered instead (why is he not using brand name products?). While we understand that repairs don't always go as planned, we were left without confidence in the reliability of our vehicle and received very little proactive communication throughout the process. By July 8, we still had not heard anything, so I called to check on the status. During that call, the owner informed me that the part had actually arrived the day before and that he was planning to call us to bring it in "within the next few days." After already waiting more than a week, this was frustrating. What bothered us most was the way our concerns were handled. When I explained that we were unhappy with how the situation had been managed, the owner immediately became defensive. At one point, he told me that he "isn't responsible for my emotions." When I expressed concern that we had been left without reliable transportation, he responded that the car was "completely fine to drive." Given the ongoing noise and unresolved repair issue, this was not reassuring. A quick google search proved that the statement was not only incorrect but negligible and could have caused major damage to the car. When I asked whether we could receive a refund and take the vehicle elsewhere, he said that refunds were not available. The conversation became increasingly unproductive and hostile, and he eventually refused to discuss the matter further because my wife had signed the paperwork rather than me, despite the fact that I was present when the vehicle was dropped off. Shortly after the call, he texted my wife and stated that after installing the new part, he no longer wanted to service her vehicle because I had been "rude" to him on the phone. To be clear, I never raised my voice, used profanity, or became disrespectful. I simply expressed that we were unhappy with how the situation had been handled and wanted to explore our options. Our frustration comes from the lack of communication, the delays, and the dismissive and defensive responses we received when trying to resolve the problem. Additionally, we were completely turned off by the fact that the parts he uses is not of good enough quality that would prevent this issue from the first place. It took three total installations to resolve the matter, the first two was with his own parts that failed, the third was with a brand name that worked. In the end, we were left feeling unheard, unsafe, and without confidence in either the repair, the customer service or the shop. Based on our experience, we would not return and cannot recommend this shop. EDIT: I had a feeling that the owner would reply. But as you can see, there's nothing that addresses the way he treated us just that he repaired the car. Yes, he repaired the car after failing to do so the first 2 times he worked on it. He let us drive off twice with an impaired car that was caused by him. Guess all that he cares about is doing the work EVENTUALLY, not doing it right or doing it well the first time. AVOID. read more

Rear shock absorbers were replaced this past Monday. After driving away there was a loud clunking noise that wasn't there when I brought the car in. I drove my car back to the mechanic and got it looked at- he did something/not sure. I drove away again and still the clunking is there, so I went back again to the mechanic. The mechanic said- they needed to order a part and it would come in Tuesday. It's now Thursday of the following week- I can't drive my car, they won't return my messages on the phone or email. My car now has a problem that wasn't there when I first brought it there. I really just want them to contact me back and fix my car correctly. The mechanic is rude. If you have an issue with faulty parts, don't expect him to do anything about it. Also go to a mechanic that can actually fix a car. read more

Awesome service. Was able to schedule and get car AC fixed immediately. Will def take my car there again.

Was told during my oil change at valvoline in passing we "had a leak in the transmission". Our regular mechanic wasn't available for a week so we turned to the local fb page and found Tilleys through raving reviews. I called and he was able to see us same day. We luckily got great news that there was no leak. He took us under our car which no one has ever done. I've actually never seen the underside of my car in the 8 years owning it lol. I felt like this was probably the most transparent and honest interaction I've had. We intend to use this shop for our oil changes and maintenance moving forward. read more

Tilley Auto Repair quickly responded back to me. I didn't go there, because it was my car battery from Triple A that was only a year old. Triple A replaced my battery for free. Thanks for responding back & Most of all Thanking them for their time. read more

Tilley’s Auto Repair - Auto Repair Near Me - Henderson, Nevada

Tilley's Automotive repair is an excellent shop. Honest, knowledgeable and communicates in a timely manner. It's been a long time since I found this good of a shop! read more

I recently brought my vehicle in because I was experiencing some vibration while driving. I'm actually from California and was just visiting the area, so I really appreciated how helpful and professional everything was. Jared was friendly, took the time to check everything thoroughly, and explained the findings clearly while providing a repair estimate without any pressure. Afterward, I had my wheels balanced elsewhere and the vibration completely went away, so I decided to hold off on the brake work for now. Even though I didn't move forward with the repair, I really appreciated Jared's respectful and honest approach throughout the process. It's hard to find trustworthy auto service, especially when you're from out of town, and based on my experience, I would still recommend asking for Jared if you need your car looked at. Thank you again for your time and help! read more

I am getting engine codes for vacuume leak. They were able to find the vacumme leak in the gas tank. Appartanly, this is a common problem and mopar parts increased in price to over $1000. Jard is looking for a cheaper solution. read more

Amazing service!!! Fast & friendly. Did an amazing job diagnosing my car. Would highly recommend!!!

This place was simply amazing although I did not get work done here I was provided with a lot of great knowledge and recommendations on where I can take my vehicle. You can tell that they value their customers and they wanna make sure that they go up and beyond for their customers I would highly recommend. read more

Jared the owner and David, are exceptional mechanics. As an old motorhead that has owned over eighty cars, I highly recommend them. Not only are they in my view, excellent mechanics, but also there personable. Not only did they handled my air conditioning problems right away, the cost was very affordable. I highly recommend them. Doug. read more

Thank you Jared and Tilly's for outstanding service! It's an honor to recommend Tilly's to all my friends, family and contacts! I found them to be knowledgeable, honest, efficient and outstanding in customer service! Thank you!; Tom Bush Henderson Nevada read more

This is probably the place I would send my worst enemies to, Tilleys auto is probably the most schmuck crappy auto repair in town. I took my f150 in for transmission problems the overdrive was blinking not shifting properly etc this guy Jared is like oh yeah no big deal we will replace the wiring harness all is well , well no not all is well $800 for a new harness and I still have the same issue. After further inspection he didn't replace all of the harness just a pigtail repair and did a terrible job wiring it (left many many wires exposed) once I saw this and went over the job with another mechanic , I went back to the shop to ask about the problems and he said he'd take another look at it again MY MISTAKE because as soon as I get the truck back the light is gone? NO HE TOOK THE BULB OUT This guy isn't a mechanic just a lying thief you know what you did Also just ask him about court fees I'm sure he's got a lot of happy customers who took him to small claims court read more

Tilley’s Auto Repair - Example of tilleys work - Auto Repair Near Me - Henderson, Nevada

After doing some research on Yelp, I decided to get an estimate with Jared based on his reviews on Thursday. I showed him the diagnostic code I had and he gave me a great price. I wanted to get this resolved ASAP and we set up an appointment for 10am today. When I arrived, I told him to double check that I actually needed the repair done. Shortly after taking my car in , he told me the car did not need any work done at all. I'm glad I found an honest auto repair shop. If you are looking for any auto repair, I highly suggest taking it to Tilley's. Thank you, Jared! read more

A good mechanic is hard to find, and I found something even better! Jared is an amazing mechanic. I brought my vehicle in that I just purchased for an inspection. Jared was thorough, great customer service, and phone etiquette, and I knew that my car was in great hands. Being a woman and heading to a car garage can be a daunting task. Jared's computer scan was affordable and fairly priced. I am looking forward to trusting him with my other car in the future. This family owned business deserves to be blessed. Hope to see you again soon - Carrissa with beetle read more

I like the friendly staff and the reasonable pricing. Also located conveniently with a nice shop

I had my car's AC checked and repaired the same day. The team was fast, professional, and didn't charge anything for the initial inspection. Highly recommend! read more

Quoted me $115-$140 for an oil change. No thanks lol. I can go almost anywhere else in the valley and pay around $90. Even less with coupons. read more

Tillys is far the most trustworthy shop I have ever been too. Jared and his staff specialize in honesty. They have fixed my brakes, oil change and a challenge with my engine. Services: Brakes, Oil change, Auto engine diagnostic I wouldn't go anywhere else! read more

Honest work done...jared didn't charge me the tire rotation and brakes check all i paid for is the oil change with inexpensive labor...ill be back next service maintenance... read more

In the world of auto repair it's hard to feel you're actually being taken care of. But Tilley's Auto Repair is now the only place I would go to have my cars worked on. So thankful for them!!! read more

Jared did an amazing job and did it in a timely manner. Will go back for any more needs.

Great service, pricing, and communication. The owner and mechanic are honest and complete gentlemen. I highly recommend and will continue to do business here. I brought in my vehicle for services, got a free diagnostic, and repair completed the next day. I appreciate businesses with quality and integrity read more

I was referred to Tillys by my realtor. I've had multiple oil changes & some minor repairs. Prices were fair. I feel it's a great value for the quality of work. I've also referred friends & family. My Father had repair work done here and was very satisfied. He paid $2000 & the dealer wanted a significantly higher amount for the job. I will definitely continue to recommend Tillys. Honest outfit. Most important asset in a mechanic read more

After a dealership took advantage of me (putting aftermarket parts on my car while charging me for "on brand" parts fraudelently!), I got a referral to Tilley's for a second opinion. Jared was able to get my vehicle in right away and gave me an honest second opinion. He helped me to avoid unnecessary add on's from the dealership and got me back on the road quickly. I will never take my car to the dealership again. read more

Amazing helped get my car fixed and back on the road with the ac blower working amazing!!! Very polite and honest will definitely take my car here from now on for any of my car repair needs . read more

Being a "car guy" from Detroit who regularly keeps a vehicle from new past 150,000 miles (269,000 is my record), I don't trust Mr cars to just anyone. Tilley Automotive Repair has earned my COMPLETE TRUST. Fair prices from a mechanic so honest he will tell you when a repair is not needed. A great family-owned Henderson business. read more

Tilley’s Auto Repair - Auto Repair Near Me - Henderson, Nevada

I was in the need of new front and back brakes for my SQ5. Jared was reliable and efficient and most importantly honest! He gained a new customer :) Thanks again Tilley Auto Semper Fi read more

Jared was responsive and honest with our evaluation and estimate. I definitely recommend his services.

I needed some maintenance and repair on my diesel pickup truck. Two dealerships in town told me it would be a minimum of 10 days before they could get to me. Tilley's Auto Repair did the work at a fair price in - get this: TWO HOURS FLAT! That includes the paperwork at completion! Awesome job, quality work, fast service. Simply amazing. read more

AC wasn't working. Tiley diagnosed, communicated and fixed without issue. Didn't get competitive quotes, but seemed like a fair price for the work. read more

I dropped my car off in the afternoon with no appointment and my car was done by the next morning! Super quick and much appreciated! I got my brake pads and rotors done for substantially less than what Mercedes had quoted me - I am so happy and grateful to Tilley's Auto Repair! Highly recommend! read more

Great service for a reasonable price. My car was randomly showing an engine overheating alarm. They found the radiator had no fluid. They took care of the problem and fixed the heater at the same time. I also took my businesses' NV200 van to them when my regular mechanic told me it needed a new transmission. Tilley's checked it out and said there was no problem with the vehicle and they didn't even charge me. The vehicle is running fine. Will only use them from now on for any car issues. read more

Jared was very straight forward, responsive, and accommodating. He gave me a straight up quote, honored it, and even got me in earlier than expected when a client of his cancelled. He charged a fair price and got me the exact part I needed, with reasonable labor costs. read more

Jared Tilley took great care of me. He repaired my brakes quickly and was great value. I cannot recommend this business enough.

Honest auto repair! Thought I needed a wheel bearing he took the time to look at each wheel and saw that I did not need any wheel bearings replaced. That is honest and integrity! I took my car back to replace the shocks as I had one that was leaking! Great job! Jared is professional and completed the job in a timely manner! Will be seeing him again in the future. Awesome person and shop! read more

When Sunset Auto became AAA Auto, they raised their labor rates to nearly what the BMW dealership charges, so I had to find a new mechanic and I used Yelp to find Jared. Let me tell you... he knows his BMWs! He's done work on both of my older BMWs (3 & 5 series) and not only charges a fair rate (much cheaper than the dealership), but also goes by the book on hours charged for the jobs done. Other places including AAA with often add a few token hours onto the job. Not cool. Best of all, Jared does great work! I've spent in excess of $4K with him, and while I hate to spend that amount, it had to be done to keep my older cars in "the ultimate driving machine" shape. Thus, I highly recommend Jared as a foreign auto mechanic, especially BMWs. He is a small family business, so he will treat you right, since he wants your continued business. He is my new go-to mechanic for my BMWs! read more

Took my wifes Nissan Maxima to Tilly's for what turned out to be a faulty steering column lock actuator. Tilly's fixed the problem. Great service with fair pricing! Highly recommend. read more

I called Jared about a check engine light and I got me in for a diagnostic right away. He was able to complete my tune up within an hour and showed me exactly what was going on with my vehicle. Good communication, honesty and made me feel comfortable. Would definitely recommend to friends and family. read more