These guys rock. Dee and Andre are awesome and their management is second to none…read more I highly recommend Jiffy Lube on Stephanie.

jiffy Lube probably regrets giving me this little slip of paper with instructions on how to leave…read morereviews. I'm normally pretty pleased with the service I get at the Stephanie location.-- don't ask me about the horror stories over at the Mark Street location. This time there were issues with inexperienced techs and a vacuum pump that didn't extract all the oil from my engine before they filled it up again. After recognizing the engine shutter that is caused by too much oil, I had them remove some of the extra oil to get it back down to the proper level. The only problem with this is that the new oil has now been diluted with the old oil that they never got out. It was probably at least a quart of old oil. The other problem I had was that the manager decided to make excuses and claim there was no problem rather than exploring options to make things right. I wasn't going to argue with him in his place of business and in front of other customers, but I'm not sure I'll go back. The right thing to do would've been to completely drain the oil and refill it again with clean oil. But I know is expensive these days and I would've been fine if they would've simply offered me a discount roughly proportional with how much old oil they left in my car. Neither option was offered, so that's why I'm giving this review.

Lube/Oil/Filter, and Battery. All work was performed quickly, double checked, and documented…read more Quick, clean and professional. What more could I ask for?

Needed an oil change and was in and out super fast. I like they don't upsell you on anything…read morebecause I hate that lol but everyone here is really nice. Michael and Kyler did an amazing job. Service is not only quick, but everything was done right. Highly recommend this location, especially if you want great service. Thank you all so much for taking care of our Jeep.

Went in for an oil change and they spotted the control arms going bad. The team was able to get…read morethe car in same day and finish up in just a few hours.

I was handled with excellence care! As i was stressed and overwhelmed they provided great care!…read moreThank you Big O Tires! The manager is the best!

Honesty Is Hard to Find--Which Makes It Worth Recognizing…read more I retired to Henderson, Nevada, in 2010. I love the weather, the active lifestyle in my 55+ community, and the fact that Las Vegas is only about 30 minutes away, offering countless restaurants, entertainment, and services. Unfortunately, living here has also taught me another lesson: the old saying "Buyer Beware" is more relevant than ever. Over the years, I have found that many businesses--whether in medical care, auto repair, legal services, home repair, or other industries--either overcharge for their services or fail to deliver what they promise. As consumers, we often have little choice but to trust the professionals we hire, making honesty and integrity more important than ever. To me, a truly exceptional business is one that takes the time to explain what is needed, treats customers with respect, performs quality work, and charges a fair price. In other words, it follows the Golden Rule: Treat others as you would want to be treated. Imagine how much better our communities would be if every business operated that way. While companies like this seem increasingly rare, I was fortunate enough to find one recently. I took my 2022 vehicle--with only 22,000 miles--to an auto repair shop that had serviced it several times before. I requested nothing more than a routine oil change. About an hour after leaving the car, I received a phone call informing me that they had discovered major front-end damage. I was told the vehicle was unsafe to drive and that the repairs would cost between $1,800 and $1,900. The diagnosis didn't make sense. My car had never shown any symptoms of front-end problems, so I decided to seek a second opinion. I brought the vehicle to Sonny's Auto Repair at 1000 Stephanie Place, Henderson, NV 89014. From the moment I called, I noticed a difference. The receptionist greeted me warmly, listened carefully to my concerns, and assured me they would be happy to inspect the vehicle. After spending 30 years in customer service, I know how much first impressions matter, and this one was outstanding. I dropped off the car and was told there would be an $85 inspection fee. Later that day, I returned expecting to hear the worst. Instead, I received some of the best news I could have hoped for. The technician--and even the owner, Chris--carefully inspected the vehicle and found none of the damage described by the first repair shop. In fact, the only problem they discovered was that the oil filter installed during the previous oil change had been improperly fitted and was leaking oil. They corrected the problem immediately. Then came the biggest surprise of all. When I asked what I owed, I was told there would be no charge. Chris explained that the repair required very little time and that he could tell how distressed I had been over the prospect of an unnecessary and expensive repair. Think about that for a moment. How often do you encounter a business that could have charged you for an inspection, recommended unnecessary repairs, or simply taken advantage of the situation--but instead chose honesty, integrity, and compassion? Those qualities deserve to be recognized. Because of this experience, Sonny's Auto Repair has earned my trust and my future business. More importantly, they restored a little of my faith that ethical businesses still exist. In today's world, honesty and integrity are qualities worth celebrating. If more businesses--and perhaps even more institutions--followed the example set by Sonny's Auto Repair, our communities would be stronger, trust would be easier to earn, and life would be better for everyone.

I had an amazing experience with Sonny's Auto Repair. I brought in my 2014 Ford F-150 due to…read moretransmission issues, and from start to finish, they went above and beyond anything I expected. Not only did they diagnose and fix the transmission problem, but they also discovered other issues I had no idea about. They took the time to thoroughly explain everything to me so I understood exactly what was going on with my truck. What really stood out was their communication. They kept me updated the entire time--whether it was parts being ordered, delays in delivery, or progress on the repairs. I was never left wondering what was happening, which gave me a lot of peace of mind. They even provided pictures showing the damaged parts side by side with the new ones, which really showed their transparency and attention to detail. On top of that, they made sure to test drive the truck to confirm everything was running smoothly before handing it back to me. They also stepped in and corrected a mistake made by my warranty parts vendor, which could have easily turned into a much bigger headache. That level of honesty and dedication is hard to find. Overall, Sonny's Auto Repair is professional, thorough, and truly cares about their customers. I highly recommend them to anyone who wants quality work, and clear communication.

Will is the best! Being a woman, I always expect to be taken to the cleaners by mechanics. Will…read moreexplained everything and even talked me out of doing work I didn't need. Unlike the unethical mechanics at the dealership, Excellent Auto Care treats people fairly and with respect. Will (along with his wife) has integrity. I highly recommend this shop.

Took my car (VW Passat) after local shop did not fix my AC or rather told me it was one thing and…read morethen turned out to be another $1500 more than they had estimated after the diagnosis. Williams was very professional and thorough and charged a reasonable price for sure! Thank you!

I recently purchased a truck from Towbin Ram in Henderson and I'm pleased to report that the…read moreexperience was first class in every possible way. Although they didn't have the exact vehicle with the options and in the color I wanted on the lot, they located one at another Ram dealership in Las Vegas, executed a dealer trade, and had the vehicle delivered the dealership that same day. I worked with Coco on my test drive, ALI BAGHBADARANI and JEREMY BOWLEN on the price negotiation, and MANNY HERRERA on the transaction. They all treated me with respect, there were no high pressure tactics, and the entire transaction flowed quite wonderfully from beginning to end. I consider myself to be a very tough negotiator and have no problems playing hardball to get what I want at a price I want, but I never had a need to play hardball with the Towbin team because they went beyond expectations to meet my purchase requirements. A special shoutout to Jeremy who I spent the most time with, for a nice conversation about many other things unrelated to our transaction, Ali for his kind and respectful treatment of me and my wife (and we love the British accent), and to Manny who got me through Financing in the shortest amount of time possible (I think it was 25 minutes). Thanks Towbin Ram. We'll be doing more business in the future.

The service advisers are excellent but the diagnostic team is horrible and they try to sell you…read morereplacements that you don't need. For instance, they tried selling me a one thousand dollar alternator and said my battery needed to be replaced at $650.00 They try to get you to believe them instead of being honest with the customers. Lastly, the service area isn't even air conditioned and it's extremely hot and uncomfortable standing there and seeing the service advisor hot and sweaty. I don't recommend Towbin Dodge for any car service!!!

Had an oil change today and the men working there were very informative, professional friendly…read more Mathew and Ricco worked beyond their service and installed some missing screws under my car near a tire. I would definitely recommend coming here when Mathew and Ricco are working! Thank you very much to the both of you! Much Mahalo!!! Noi B.

I'm never the type to leave negative reviews, but this place has to be the most unprofessional…read moreplace. I've ever been to. I got there when they had two lanes open. One was free. One had another car Waiting. I was looking up to go to the one with no car, and they had me back out and move for the car was in front of me. I like to think that I'm a nice person so I just backed up and move. No problem. I was waiting for 20 minutes while they finished on a car and another car pulled up. Once they finished with the car in front of me. They decided to let the third car go instead and let me wait. Again. They saw that I was upset

Called and gave all the information for a new transmission said they would call back and never did…read more Changing this review to a 5 star. They called me back after they found my number was off by a digit. Front desk was great and very informative. Seems like a great place.

Needed some help after trying to diagnose an issue myself on my Jeep JK, Bryan was very helpful and…read morehelped me out diagnosing the issue and creating a game plan to get this Jeep up to par. I definitely will be coming back, very truthful, helpful, and honest work!