Take your business elsewhere. They did a repair that failed after two months, only honored their warranty after I confronted them with it, and when I gave them another shot this year, they did work I specifically asked them not to.
Short Version:
Had to decide whether or not to spend money on repairs or get a new car entirely in Sep '20. I trusted their estimates, spent $1200, and two months later (Mar 21) was quoted nearly $4,000 for MORE repairs by them. During that visit, I tried to cut my losses by **explicitly** saying I just wanted an oil change so I could get back on the road to sell my car. They did an entire set of fluid and spark plug changes **I specifically asked them NOT** to do so they could charge me $600. For the safety of your wallet, avoid this shop.
Long Version:
When I had a water pump issue back in September 2020, I asked RG's to give me an idea of what sort of big repairs my vehicle would need in the near future. I was told that the only issue was my water pump, and there wouldn't be other big repairs I'd need to worry about for "quite a while." The water pump repair they did failed after two months, and they tried to charge me another $1200 to replace the water pump a second time, only relenting after I reminded them that 2 months / 1,500 mi falls comfortably within their 12 mo / 12,000 mi warranty. Frustrating, but forgivable.
Jump forward to March 2021, and I'm told by RG Motorworks I need ~$3,500 repair for my car, before taxes, most of which is for stuff that absolutely should've been caught by their team (axle boots, rear brake pads, etc) when I paid them for an inspection in September.
I tell their front desk secretary I *only want to get an oil change and a new tail light* so I can get back on the road and start trying to sell my car. I go in, and am told my balance is over $600. I ask WHY, and am told it's because they did an oil change, tail light replacement, AND a full set of fluid and spark plug changes, despite me specifically instructing them not to do so. With my car being held ransom, the secretary cuts me a "generous" discount, bringing my total to ~$550.
I'm not sure whether or not this action by RG Motorworks was illegal, but it was definitely a terrible experience I don't want anyone else to have. Take your business elsewhere. read more