Fish n chips were ok , they don't really have a lot of options for people who have strict dietary needs , I did enjoy the ambiance .

The food and service are excellent. We always ask for the same waitress Mercedes she always has a smile she's very friendly , polite and she has patience with our two little ones can never decide what they want to eat . I wish there were more waitresses like her. Excellent job Mercedes I give you 5 Stars. Thank you Mr.& Mrs. Rafael Yerean read more

The Service stinks The food is cold and they really don't care. They are not the best franchise es. We like Black Bear and we have told them and they must not care. read more

I just left Black Bear diner and had a wonderful experience. The atmosphere was wonderful in every way From the initial greeting of Stephanie to the pleasant interactions I watched both between staff and between staff and customers. Even the chef was pleasant with co workers. The manager on duty, Mercedes was definitely a leader in pleasantness I couldn't say enough how good the food was as well as the service I had breakfast for dinner I am sure glad I came tonight to start off the new year I left with a smile and immediately sat down to write this great job in management because it reflects in your people read more

What amazing service! My sister and I just left and had Lilly as our waitress. She immediately greeted us with a smile. Super polite and professional. Excellent at customer service. She should have her own restaurant. Our drinks were always filled and she would check in on us yo see if we needed anything else. The food was great. About $20 for tri tip. Lilly knew her menu inside and out. We would come back solely for her service. read more

Really bad food. Mashed potatoes were cold and had the consistency of snot. Shrimp was so overcooked that it was hard to recognize. Nice waitress but she was confused and disorganized. Some of these Black Bears are good, but not this one, not on this day. read more

Had a hard time leaving this review. All previous visit had been good until this one. My wife ordered the fish and hush puppies. I had the prime rib. The hush puppies were very dense and hard to eat. My prime rib was very fatty and no flavor (ask for medium rare and got well done, no pink). I had the mashed potatoes and they were cold. Will be awhile before trying again. read more

I used to eat here since i was a kid, and i came here after moving to LA just to see my family. it was very busy but they still seated us (a party of 6) as soon as we got here. everyone was very friendly, and Krista or Crista im not sure if it was a K or C i forgot, but she was our waitress and was amazing ! She was so attentive and patient even with the busy setting. The food came out fast and she always came to check on us, asking if we needed any more coffee or anything else in general. Krista had a bubbly attitude the entirety of our visit, saying goodbye to us as we went to pay before tending to other people. Even when the place was busy, it still was a welcoming environment. Easily the best black bear diner i've been to in California. read more

Had me a medium rare Bob's Big Bear Burger and Fries last night for dinner with my son and it did not disappoint. It was delicious , very juicy and tasty . My son had a Bacon and Cheddar Burger also medium rare and he loved it too . I've been to this Location about 5 or 6 times already and have had a great meal and dining experience every single time . The service is great here and I highly recommend it. read more

Black Bear Diner - Madera - Had me a medium rare Bob's Big Bear Burger and fries for dinner last night with my son and it did not disappoint. It was Deee-licious. - American Near Me - Madera, California

I enjoyed the selection of food from Breakfast, Lunch and Dinner during the day!! It tasted good fresh and delicious!

Great food! Amazing service! The manager was really helpful because we had a large group! Thank you! We will be back soon. read more

Black Bear Diner - Madera - American Near Me - Madera, California

One of our favorites!!! Always go above and beyond. Love the chicken avocado sandwich. We always have a great time when we have a huge group. It's a must for my daughters bday dinner (her choice) . Thank you staff for being kind, fast and awesome! read more

I absolutely love this place. The food is always killer (especially their steaks) but what made my experience so amazing, is the server Mercedes. She is a sweet soul with a listening ear. She makes time to converse with her guests and that goes a long way. I overheard her speaking with other guests and her consideration/empathy was so refreshing to hear from someone in the service industry. I will absolutely return to this location to visit this excellent server! read more

Great experience all around. Got a flat tire on the highway and pulled into the parking lot. As we waited for a tow truck, we ate here and it was great! Food was top quality, service was even better! Definitely made my crappy day much better read more

Ordered a breakfast plate. Biscuits and gravy. Biscuits were hard and stale. Gravy was barely warm. Orange juice was forgotten. Had to remind server 2 times. Got my orange juice after meal was finished. Too expensive for the service and quality of the food. Would NOT RECOMMEND this restaurant! read more

I'm not really sure where to write a review. I went to Black Bear website, it only let me answer multiple choice questions. My family of 5 +1 baby came in last Sunday, February 11. Our server's name was Lily. She was AMAZING . She was friendly, had a beautiful smile and rolled with all of our teasing perfectly! She was perfectly attentive but not annoyingly so. We also met the manager, I'm so sorry, I don't recall his name. But I must say, it seems as if he keeps his crew happy. Happy employees makes for happy customers. All the employees seemed happy to be there doing their job. I know lots of people say there are no good restaurants in Madera. I used to agree with them, but now we have our place! For my family, customer service is a vital part of eating out. Thank you Black Bear Diner read more

My kids loooove the black bear in Madera! They love hugging the bear and seeing the festive decorations. The manager and the whole wait staff are always so sweet. We have gone in a party of 2 and a party of 28, the service is still the same! Try the blackberry milkshake it's my favorite (tastes just like pie). read more

On our way to yosemite, we stopped by Black Bear Diner after a long night sleep in a 100 degree temperature in our camper van. We had the most incredible breakfast feast. Our waitress Kimberly was amazing. She was attentive, cheery and provided wonderful service. We highly recommend this restuarant read more

I wanted to share an experience that my father had today, he stated - "I left my keys on the fender to get the Madera newspaper. We drove off and the keys fell off. The Assistant Manager Jerry Rodriguez found them and brought them to us since you can drive without the keys. The food was great and also the personal help given by Jerry!!" Thank you Jerry for your help today!! read more

Great food great service Christina is awesome she's really kind she suggested a banana cream pie and it was amazing as well..thanks I will be back soon read more

This visit to Black Bear Dinner has been great it is my family's go to for breakfast lunch and dinner. The staff is fast and friendly!

I am so disappointed. I've always wanted to try this place. Got this sad tasteless fettuccine Alfredo and some soggy white bread with cheese on it that looks like it was toasted a few days ago. Got a side salad with extra dressing and only got one dressing and it was not enough to coat the lettuce on the salad. 20 bucks for this. What a waste. read more

Black Bear Diner - Madera - Tasteless Alfredo - American Near Me - Madera, California

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Zuly was the best service i've ever had! So sweet and attentive! Food was good and drinks were delicious

I took my daughter and two grandkids here for lunch today and my grand daughter and I ordered the chicken strip, my daughter ordered a bacon cheeseburger and my grandson ordered a pizza off the child's menu, the food was horrible, the chicken tasted like fish, the burger was soggy and the pizza made my grandson sick, I felt he got food poisoning. I've only been there 2 times and will never go back, the wait staff were slow and. It friendly they were almost mad looking and seemed to be put out. very awful food here! read more

Great service and food. As we entered the restaurant, server was expertly handling a very difficult customer as they checked out. Customer was being an asshat and just not a nice person. We made sure to tell that server he went above and beyond when dealing with that guy as we wanted to throw him out for them, but he kept his cool. read more

Black Bear Diner has been on my list for a while now and I had the opportunity to try out this restaurant with 15 co workers to test out how efficient this place is and see if they can handle big groups. I have to tell you they can. Seriously, we came here to celebrate a co workers birthday. We were seated immediately and we were all starving. They gave us newspaper menus and the menu has a lot to choose from!! Our waiter did not return until 15 minutes later, they took our drinks down and left for another 15 minutes. I as always was craving biscuits and gravy with sausage. Finally The waiter took our orders and I got the Southern Scramble which was delicious. I ask the server if the sausage was pork and he said yes. You can choose from regular or spicy. Another 20 minutes later we were served our food. The Southern Scramble was HUGE!!!! It came with potatoes that I selected over the hash browns, two huge biscuits with two sausage patties with omelet on top smothered in gravy. So delicious. I was a happy camper with my meal. Everything was yummy and I could not finish the plate. I would definitely recommend the Southern Scramble. The customer service was good. They even gave the birthday girl a free pie and sung her happy birthday too. The service was slow but serving 15 people among the rush hour I do not expect anything less. I will be back and highly recommend to come here! You will not be disappointed at all! read more

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Christina was our server, and did an amazing job! Christina, kept our coffee and water filled along with CONSTANT checking in with us! Black Bear, give Christina the server a RAISE!!!! read more

Ordered the chicken pot pie, as shown on their menu. Waitress states that they rarely have that and should take it off the menu. GREAT IDEA!! Ended up ordering the meatloaf. I received a sponge like substance with ice cold mashed potatoes and gravy. The only edible part of the meal were the vegetables. read more

Black Bear Diner - Madera - American Near Me - Madera, California

I like to go and sit over by the counter booths. It's close to the bathrooms quiet enough you can hear each other talk and service is good. You don't have to be waited to seat. The food is very good and big portions so you won't leave hungry. The prices are fair. All in all great restaurant read more

I would like to start off by saying the food is amazing everytime my family and I go for breakfast. The customer service is great as well with my server being Mercedes was very polite and helpful along with bringing our food out fast. Cant wait to go back and eat again. read more

I'm a travel RN and was looking for a local diner and I must say Black Bear Diner was delicious. My co worker and I couldn't believe how big the portions were and how good the food was. The service was also wonderful. The waitress went to each table to ensure everyone was okay and enjoyed their food. I told the front cashier how good the food was most importantly I said "idk who the chief is but I'll slap him because the food was TOOOOOOO GOOD". Thank you Black Bear I will be a returning customer ! read more

Food was good. service was awesome Our server was Mercedes. garcia always checking in on us loved that 10/10 restaurant was clean cute decor

Who ever was working on 8/8/23 at around 6:00pm ish.... was F****** phenomenal!!!! I've worked in customer service forever and you can always tell who is faking being nice to just try and get tips. Everyone who was working that night, even the cooks, were so genuine!!! And this is my first time ever coming to black bear diner and let me tell you... they set the bar HIGH!!! The customer service... 12/10. The food 12/10. I wish I lived here in Madera, CA cause I would be coming to this restaurant all the time. BUT if I ever have to come here again for work, I will absolutely be coming to Black Bear Diner.... and hoping the same staff are there! I'm writing this on 8/9. I'm going to BBD tonight and I hope the same people are working. I will get there names tonight and leave another review with who everyone is!!!! read more

Flys landing in our food. Poor service. 2 meals to our party delivered after everyone else was done. Disappointing read more

South Madera-Hwy 99-Almond Ave exit-Good food-Good service. I had the tuna salad plate and my mate had the omelette. Big menu, lots of selections, and large portions. I definitely recommend this place. read more

It really hurts to say this but very true it was very low key for our Christmas dinner just the 3 of us my mom & son & I 2 prime ribs one turkey meals I had let the lady know that my mom is on dayisis cannot have pototo so they gave extra stuffing instead the stuffing was like they poured & kept pouring salt mom can't have salt she had to give it to me instead she loved the green beans her steak was perfect my son said his turkey tasted like it was processed meat he was disappointed with the pie extra small slice no whip cream me that stuffing that my mom gave me along with mine had to throw it pug out I love salty foods but that stuffing was so salty beyond beif the meat was 100 percent prefect so for Mt 33$ plate it was for the meat so disappointed over all and alot of money just won't be doing that again at all the black bear restaurant in madera has changed not great as they used to me at least for big holidays on meals I think they were overwhelmed and we paid for that in more ways then once again we learn a lesson of where not to go for such meals read more

Just want to put a shout out to upper management into the facts of getting and understanding how amazing your staff is in Madera location. Vicki is a fantastic leader and Charity and Corey are amazing waitresses. Every time I do a review ... all I ever get is the same generic reply from your corporation . Keep feeding my inner bear... it's as though a computer does my carbon copy review repeatedly. I really hope a actual human this time reads this and reaches out to these hardworking girls and gives them a Pat on the back. They deserve it ... to say the least !!! read more

The staff is awesome and they have fast service! The food is delicious and good quality/ big portions.

Such a delicious meal at Madera blackbear diner! It certainly has been a while but we will be back soon! And we saw our old server Jerry! Who is now the manager!! Just love it here read more

Black Bear Diner - Madera - A little less pot roast fabulous - American Near Me - Madera, California

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Loved our breakfast. Service was great. Our waitress was Bobbie. She was fantastic. Food came out hot, fast and delicious. Had a lot of staff asking if we needed refills. Had a great experience there. read more