We had 7 people in our party.
Originally it took about a half hour to come and take our order, then we waited over an hour to get out food. We tried to flag over one of the servers to just ask her if she could tell our waitress to come over to our table. Waiving to her, but she just kept walking on. We eventually had to go up to the counter and ask where our food was, and this was.
The whole thing was very bizarre. One person in our group kept saying, "let's just leave." One of us said that he was fine waiting, and another one said, "We have seven orders in, and that's a lot of waste, and cost of food to the establishment." So we just continued to wait, till our food finally arrived.
One person in our group never even got his food! (We just waited and waited. Our waitress never bothered to come and check on us after most of the food was finally brought to our table. We wanted to ask, "where is his food," but we couldn't, It was like we were invisible!)
Two people in our group had their orders wrong. The server never came back to see if we needed anything. One guy decided to cancel his reorder, because he waited long enough already.
We would have understood if the restaurant was full, and understaffed, but that wasn't the case.
(A manager comped some people in our party and gave discounts to others. More on that in a minute.)
When our waitress finally walked by our table, she was asked why she hasn't been back to check on us, or give us a refill in our drinks. She just turned and walked away. We thought she was going to get our refills on soda and water.
She just walked away, never saying a word, and never returning. (There never any apologies. No "I'm sorry for your orders coming out wrong," "I'm sorry for not coming back to check on you," No excuses offered, no "I'm new," or "the cook is new,"... or anything.
No one was coming to give us our check, so when we walked up to ask for our check, a man whom we had not seen previously, asked us if we had any problems. We told him what was going on, and he's the one that took care of us, giving us all discounts. (Which we didn't ask for.) But our waitress who could hear us, never looked at us, just shook her head, with her back to us, as we were wondering out loud, "why did we get such horrible service?"
(I looked around to see If anyone in our party had a Trump shirt on or something. Like why would we get such bad service? By the way no one was wearing a Trump or a Biden shirt, or any other type of attire that might be considered offensive by some.)
Never so much as an apology from anyone including our waitress. It was nice to get a discount. But those of us who ate our meal, would have paid for our meal. I don't know about the other people in our party, but I still left the $10 tip even though my bill was comp'd completely. (Not everyone's bill was comp'd completely.)
Don't think I'll ever go back to this place.
This was a horrible experience.
Two of the people in our party who received their food had no complaints in the food, they each said the food was okay.
My order was the steak and eggs, and it was very good. I asked for my yolks and egg whites to be wisked together and then fried over hard. That's not what I received, My waitress seemed upset when I said "this is not what I ordered." She assumed that I just wanted my eggs scrambled. I guess that she just misunderstood. I told her that I was going to eat it because we waited a long time for breakfast. (I wasn't going to send it back, and wait longer.)
Our waitress just seem to be offended at us for no reason at all. (Maybe she was just having a bad day?) It's totally understandable if there are problems, people make mistakes.
I hate leaving a bad review, but too many bad things happened there.
Even though we received the discount this manager never apologized to me for troubles that we had there.
An apology would have been better than a discount. read more